Is this ‘the call’?

[jn2d1986]

Originally Posted by Sergio_UKR

You are very generous on calling it a nice experience. ) I mean, 36 mm OP with black dial is a nice watch but not so special to make it a mystery.
When I was picking up my Daytona a week ago, my dealer had 36 mm Silver OP on a display, ready for purchase…


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Nice… how long did it take for you to get the Daytona?

[522pd]

Originally Posted by alexppsc

Hi everyone!

It was ‘sort of a call. ’ he offered me a black dial op 36mm but I kindly said I am after the silver dial one! Then we talked watches and he said that it’s very likely he’ll get my model in one of the next deliveries.

Super nice experience with the AD. See you soon guys and thanks for the answers!

I had an SA do something similar but not quite as pleasant! He asked me when I could stop by, and when I did, I’m pretty sure he had me confused with someone else. He tried to play it off like he wanted to offer me the TT DJ he had on display. I politely declined.. Kind of interesting, when he got another position in the store, he passed me to another SA and I found out I wasn’t even in the system.

Needless to say, I moved onto another AD.

[Hkspwrsche]

Originally Posted by alexppsc

Hi, my AD just called yesterday saying that he expects a delivery over the next few days and that we should book an appointment for next week. He didn’t specifically mention however that the model I requested would be coming. Does this mean ‘I got the call?’ I thought calls are usually received on the day clearly saying that ‘we got your model and it is ready for pick up’. Have no experience with this hence why I’m asking.

(I have to mention that he also suggested we book in a follow up meeting-via email but, this time he called straight away so I hope this is good news?)

OP 36mm Silver Dial, London. Thanks!

This is the sort of silly mystery text my AD gave me when my ceramic Pepsi arrived. I got the text to be there at opening the next day for something special or some crap.

Got what I wanted but the whole mystery update was a bit maddening.

[bluestreak]

Originally Posted by LuxLemon

I said thank you to my AD, he said "no, thank you!". Sent him a nice email a few days later. If nothing else it makes him feel good and doesn't hurt to be more likable, especially as we do know that relationships matter in the Rolex game.



That being said - am I sending J Crew sales reps glowing thank you emails and making a trip to the store to build a relationship? Absolutely not. So I see where you're coming from.



I stumbled across an Hermes bag thread and it is the next level of what we're dealing with here... I almost felt gross/embarrassed for them - its just a bag - but stones in glass houses...

But J Crew isn’t the same thing as Hermes and Rolex. No matter how much we want it to be. J crew isn’t selling anything where demand outstrips supply by a factor of 10. Not accepting that reality seems naive.



And frankly, if a Daytona or a Birkin bag were as easy to get as a pair of chinos, I seriously doubt nearly as many people here would want one.

[KatGirl]

Originally Posted by alexppsc

Hi everyone!

It was ‘sort of a call. ’ he offered me a black dial op 36mm but I kindly said I am after the silver dial one! Then we talked watches and he said that it’s very likely he’ll get my model in one of the next deliveries.

Super nice experience with the AD. See you soon guys and thanks for the answers!

I would have bet money that was the call. Maybe they don’t know what colors they are getting in, just models, or it’s more likely he figured you’d take any 36 mm OP. Well, sounds like it’s coming soon. Good luck!

Kat


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[Sergio_UKR]

Originally Posted by jn2d1986

Nice… how long did it take for you to get the Daytona?

It was 126519LN so not too long. Like 4 months


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[Sergio_UKR]

Originally Posted by Hkspwrsche

This is the sort of silly mystery text my AD gave me when my ceramic Pepsi arrived. I got the text to be there at opening the next day for something special or some crap.

Got what I wanted but the whole mystery update was a bit maddening.

Yeah not everyone likes surprises.


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[KatGirl]

Originally Posted by KatGirl

I would have bet money that was the call. Maybe they don’t know what colors they are getting in, just models, or it’s more likely he figured you’d take any 36 mm OP. My call was very straight forward. “How soon can you get here to pick up your beautiful silver dial OP 36?” BTW, I waited a whole year for it. Well, sounds like yours is coming soon. Good luck!

Kat


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[rolexpatek363]

Originally Posted by bluestreak

But J Crew isn’t the same thing as Hermes and Rolex. No matter how much we want it to be. J crew isn’t selling anything where demand outstrips supply by a factor of 10. Not accepting that reality seems naive.



And frankly, if a Daytona or a Birkin bag were as easy to get as a pair of chinos, I seriously doubt nearly as many people here would want one.

This was true two or three years ago, but the market has changed, consumer behaviour has pivoted and demand is ebbing away.

ADs who are still playing silly games and wasting customers' time, like the OP's AD seems to be, need to stop it.

https://www.youtube.com/watch?v=_1vc...ch%2CThatWatch

[omar-rye]

Originally Posted by alexppsc

Hi everyone!

It was ‘sort of a call. ’ he offered me a black dial op 36mm but I kindly said I am after the silver dial one! Then we talked watches and he said that it’s very likely he’ll get my model in one of the next deliveries.

Super nice experience with the AD. See you soon guys and thanks for the answers!

[Andad]

It was as expected.

I would be unhappy to have had my time wasted like this.

[fskywalker]

Originally Posted by alexppsc

Hi everyone!

It was ‘sort of a call. ’ he offered me a black dial op 36mm but I kindly said I am after the silver dial one! Then we talked watches and he said that it’s very likely he’ll get my model in one of the next deliveries.

Super nice experience with the AD. See you soon guys and thanks for the answers!

Hope you get the one you really want soon !


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[jn2d1986]

Originally Posted by Sergio_UKR

It was 126519LN so not too long. Like 4 months


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Really thinking that’s my next watch. I’ve got the itch for oysterflex bad

[messikens]

Originally Posted by Oystersteel92

THIS is exactly what's going to happen. He's going to be offered something that he didn't ask for and be made to feel grateful for it.

Glad my AD doesn't play such games.

And the prize goes to Oystersteel!

I have to LOL at this point, poor dude is jumping through hoops to be offered a DJ 36 with a dial he DIDN'T EVEN ASK FOR

Rolex ADs are truly dead to me

[messikens]

Originally Posted by alexppsc

Hi everyone!

It was ‘sort of a call. ’ he offered me a black dial op 36mm but I kindly said I am after the silver dial one! Then we talked watches and he said that it’s very likely he’ll get my model in one of the next deliveries.

Super nice experience with the AD. See you soon guys and thanks for the answers!

Sorry OP maybe salty this morning but this isn't called a "super nice experience" it's called "wasting your time".

If the AD had called and said - I know you're looking for XX but I got a shipment with a couple of interesting options that may work as well... That is a great visit. If you showed up after a prodding and he blatantly wants to sell you something that you didn't ask for... That's NOT an awesome experience

[Offshore]

A total waste of time.

If the shop didn't have the watch the customer wanted, absolute basic, bare minimum courtesy would require them to tell him so before inviting him to trudge into town!

Dishonest and disrespectful behaviour. My personal view is that the OP should not have sucked it up.

[gamingdoctor]

Originally Posted by alexppsc

Hi everyone!

It was ‘sort of a call. ’ he offered me a black dial op 36mm but I kindly said I am after the silver dial one! Then we talked watches and he said that it’s very likely he’ll get my model in one of the next deliveries.

Super nice experience with the AD. See you soon guys and thanks for the answers!

I would have been upset with this service. On the other hand, I think you could have asked them if they had your watch before you spent the time.

[WilsdorfNDavis]

Nailed it - wasn't the call.

[Mr Ben]

That’s unbelievably poor service from Watches of Switzerland.

Some people called it but I really found it hard to believe a professional AD would do that without letting the customer know in advance it was an alternative.

I don’t lose my temper often but I’d have given the SA a total bollocking on the spot for wasting my time.

[KatGirl]

Originally Posted by WilsdorfNDavis

Nailed it - wasn't the call.

Yes, you did. I guess I thought all ADs were like mine. Apparently, they are not!

Kat


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[Neil McCauley]

Originally Posted by messikens

Sorry OP maybe salty this morning but this isn't called a "super nice experience" it's called "wasting your time".

Originally Posted by Offshore

A total waste of time.

Dishonest and disrespectful behaviour. My personal view is that the OP should not have sucked it up.

So now we're telling people that despite them saying so, that they in fact did not have a "super nice experience", without being there, knowing the OP, seeing what happened

The guy said he was happy with how it turned out, that's what matters, not what you guys think about an imaginary meeting that never happened lol

Nevertheless, while it wasn't the call the OP had hoped for, his AD now has a better understanding of him; they've had more interaction, and it's a forward step, they at least know exactly what he wants and that he's not out to try and flip whatever he can get. Sounds to me like he'll be getting his watch soon enough.

[KatGirl]

I agree with Neil. This guy had a good visit with his AD. For the whole gang here, have you ever NOT enjoyed a visit to your AD? I’ve enjoyed all of mine, and only walked out with a watch twice. It’s always fun to look at what’s on display, try some watches on, and do a little recon.

Kat


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[messikens]

Originally Posted by Neil McCauley

So now we're telling people that despite them saying so, that they in fact did not have a "super nice experience", without being there, knowing the OP, seeing what happened

The guy said he was happy with how it turned out, that's what matters, not what you guys think about an imaginary meeting that never happened lol

Nevertheless, while it wasn't the call the OP had hoped for, his AD now has a better understanding of him; they've had more interaction, and it's a forward step, they at least know exactly what he wants and that he's not out to try and flip whatever he can get. Sounds to me like he'll be getting his watch soon enough.

Originally Posted by KatGirl

I agree with Neil. This guy had a good visit with his AD. For the whole gang here, have you ever NOT enjoyed a visit to your AD? I’ve enjoyed all of mine, and only walked out with a watch twice. It’s always fun to look at what’s on display, try some watches on, and do a little recon.

Kat


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I don't disagree but he LITERALLY wouldn't have gone into the store if the AD / SA hadn't called him in to "show him stuff" only to try and sell him a watch he didn't ask for. Please. If I just drive by because I have nothing else to do and want to spend an hour having a coffee and talking watches I get it. If I "expect the call" only to be shown stuff I didn't ask for, that's called something else.

I'm not telling someone how to feel - I am telling you how I WOULD feel if my AD pulled off some stunts like this... it's moved way beyond a joke at this point

[rolexpatek363]

Originally Posted by Mr Ben

That’s unbelievably poor service from Watches of Switzerland.

Some people called it but I really found it hard to believe a professional AD would do that without letting the customer know in advance it was an alternative.

I don’t lose my temper often but I’d have given the SA a total bollocking on the spot for wasting my time.

Agreed. Do you know which branch of WoS it was?

[LuxLemon]

If nothing else he spent a bit of time exploring the hobby we all like and building the relationship with the AD. Win win and the AD did say to come try on watches, OP assumed he got the call. This is the game, and this is the way. And he was offered a watch. He’s at the top of the list for when his desired piece comes in.

[KatGirl]

Originally Posted by LuxLemon

If nothing else he spent a bit of time exploring the hobby we all like and building the relationship with the AD. Win win and the AD did say to come try on watches, OP assumed he got the call. This is the game, and this is the way. And he was offered a watch. He’s at the top of the list for when his desired piece comes in.

Exactly how I see it. OP had a positive experience, to his way of thinking, so why try to make him feel negative about it? I’m pumped for him. He will get the real call very soon, and when he does, we will have matching 36 mm Oyster Perpetuals.

Kat


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[Neil McCauley]

Originally Posted by LuxLemon

If nothing else he spent a bit of time exploring the hobby we all like and building the relationship with the AD. Win win and the AD did say to come try on watches, OP assumed he got the call. This is the game, and this is the way. And he was offered a watch. He’s at the top of the list for when his desired piece comes in.

All of the THIS

OP was offered a watch which, while it wasn't the watch he specifically wanted, being offered a watch to buy there and then puts him in a much higher bracket of first-time customers. At this stage he's lucky WoS even took his details down lol

To everyone else moaning, the guy enjoyed himself, let him have that at least

[rolexpatek363]

Originally Posted by KatGirl

He will get the real call very soon

Since even ADs don't know which particular watches are going to be coming in, this seems a little optimistic. Anyway, at least this customer now knows exactly where he stands in the eyes of his AD.

[alexppsc]

Hi guys, for everyone saying this is a waste of time - I live 10 mins away from my AD, so believe it or not it was not a waste. Anyway, I have been on the list for 3 weeks so being offered at least a black dial for that amount of time seems a pretty good deal for me, although I didn’t end up buying it - know several people who waited 6+ months for that.

[Andad]

Originally Posted by alexppsc

Hi, my AD just called yesterday saying that he expects a delivery over the next few days and that we should book an appointment for next week. He didn’t specifically mention however that the model I requested would be coming. Does this mean ‘I got the call?’ I thought calls are usually received on the day clearly saying that ‘we got your model and it is ready for pick up’. Have no experience with this hence why I’m asking.

(I have to mention that he also suggested we book in a follow up meeting-via email but, this time he called straight away so I hope this is good news?)

OP 36mm Silver Dial, London. Thanks!

Your AD called you.

He could have discussed the upcoming delivery with you over the phone and asked if any of the models he was receiving was of interest to you.

Think about how much time it would have saved all of us of TRF?