Question regarding warranty

[xxthe_remedyxx]

Originally Posted by rr-nyc

They will. You just need to speak with someone else. Clearly, this person you spoke to has no idea what they're talking about and can get Rolex USA sued for their stupidity. The name of the AD is stamped on the back of the card and the card is properly filled out with the purchase date, which validates the warranty. Tell her to go call the AD and have them fax the receipt if she wants it for toilet paper but its not a pre-requisite for the warranty coverage. The warranty is not subject to interpretation as it clearly written. If I were you I'd go back and if the same person is there, tell them you want to speak to someone in their legal department before you report them to the FTC for violating the Magnuson-Moss Warranty Act and name her specifically in the complaint.

I'm available Thursday if you want me to join.

Hey Renato, I'm actually off on Thursday, so if you're willing, I'm able. I really appreciate everyone's support on this. It means a lot.

[xxthe_remedyxx]

So I just got off the phone with Joann Russo, the supervisor in the legal department and she is investigating this situation now. She is going to contact the AD to verify a few things and call me back as soon as she has an update. I mentioned speaking to my lawyer and brought up the Magnuson-Moss warranty act. She said the warranty IS transferable and will personally take care of it.

It was a bit strange, she knew about my situation last week at RSC NYC and repeatedly apologized for the way I was treated. Just waiting to hear back for an update. To be continued!

[liuk3]

Is this a supervisor in the legal department at RSC NYC? If not, whose legal deparment is this? How did you get a hold of them? Nice job on your part, George.

[xxthe_remedyxx]

Originally Posted by liuk3

Is this a supervisor in the legal department at RSC NYC? If not, whose legal deparment is this? How did you get a hold of them? Nice job on your part, George.

I called RSC NYC directly at 2127587700. I spoke to a customer service representative first, then mention lawyers and acts. After that I was transferred to Joann.

[Casey VP-26]

Originally Posted by xxthe_remedyxx

So I just got off the phone with Joann Russo, the supervisor in the legal department and she is investigating this situation now. She is going to contact the AD to verify a few things and call me back as soon as she has an update. I mentioned speaking to my lawyer and brought up the Magnuson-Moss warranty act. She said the warranty IS transferable and will personally take care of it.

It was a bit strange, she knew about my situation last week at RSC NYC and repeatedly apologized for the way I was treated. Just waiting to hear back for an update. To be continued!

RSC Has probably been reading this thread.

[xxthe_remedyxx]

Originally Posted by Casey VP-26

RSC Has probably been reading this thread.

I would only hope so.

[Lmbeauleap]

Originally Posted by Casey VP-26

RSC Has probably been reading this thread.

If I were running the place I'd make sure someone was following it. I just think its a bit ridiculous. I've read lots of threads on this and there has clearly been mixed results in NY for quite some time now. Not sure why because its a pretty black and white issue. Does the warranty transfer or not. Yes or no.

Obviously we now know for sure that it does so I would expect no further issues in the future.

[azguy]

RSC/Rolex would be complete idots if they did not troll this and other forums.

I use to frequent a Harley-Davidson Forum and they found out, for sure, that Willy G himself use to read the posts and try to understand what his customers wanted and what they were complaining about

[gqllc]

tag for follow up

[xxthe_remedyxx]

Originally Posted by gqllc

tag for follow up

Nothing yet...

[xxthe_remedyxx]

Nothing yet... A little DSSD macro while we wait!

[rr-nyc]

Originally Posted by xxthe_remedyxx

So I just got off the phone with Joann Russo, the supervisor in the legal department and she is investigating this situation now. She is going to contact the AD to verify a few things and call me back as soon as she has an update. I mentioned speaking to my lawyer and brought up the Magnuson-Moss warranty act. She said the warranty IS transferable and will personally take care of it.

It was a bit strange, she knew about my situation last week at RSC NYC and repeatedly apologized for the way I was treated. Just waiting to hear back for an update. To be continued!

That's great news! It's unfortunate that it had to be escalated but these customer service people at Rolex need to be made aware that they are wrong.

Hopefully their legal department will take it a step further and speak to those people

[gwalker]

Great news!!!! As picky as Rolex is I'm almost surprised they haven't made the warranty non transferable to try and discourage purchasing from anywhere other than an AD. That sounds like something they would try especially since many ADs are losing the line and the boutiques are popping up all over. Anyway I'm very happy for you.

[Director EDTF]

George and Renato 2012 TRF Members of the Year !!! You guys got my vote. Keep up the fight and keep us posted !!

[xxthe_remedyxx]

Originally Posted by gwalker

Great news!!!! As picky as Rolex is I'm almost surprised they haven't made the warranty non transferable to try and discourage purchasing from anywhere other than an AD. That sounds like something they would try especially since many ADs are losing the line and the boutiques are popping up all over. Anyway I'm very happy for you.

Thank you very much, I appreciate that.

[xxthe_remedyxx]

Originally Posted by Director EDTF

George and Renato 2012 TRF Members of the Year !!! You guys got my vote. Keep up the fight and keep us posted !!

Thank you brother. Hopefully we'll win this battle and some grey market purchasers can enjoy the 2 year Rolex warranty. That's really what I'm hoping for here.

[rr-nyc]

Originally Posted by xxthe_remedyxx

Hey Renato, I'm actually off on Thursday, so if you're willing, I'm able. I really appreciate everyone's support on this. It means a lot.

I assume this is well on its way to being resolved but I am still available. Just let me know

[rr-nyc]

Originally Posted by Director EDTF

George and Renato 2012 TRF Members of the Year !!! You guys got my vote. Keep up the fight and keep us posted !!

Haha

[xxthe_remedyxx]

Originally Posted by rr-nyc

I assume this is well on its way to being resolved but I am still available. Just let me know

Thank you my friend. It all depends on how the conversation with the supervisor goes tomorrow. I may be calling on you yet!

[qwiklap]

OP,

If you get a resolution ... try to get it in writing.

[xxthe_remedyxx]

Originally Posted by qwiklap

OP,

If you get a resolution ... try to get it in writing.

Absolutely.

[Director EDTF]

Any phone calls today George??

[xxthe_remedyxx]

Originally Posted by Director EDTF

Any phone calls today George??

Nope. I was in meetings all day and didn't get a chance to call. Definitely calling tomorrow AM.

[SteveJ]

I'm very interested as to what they're going to say--and if they're possibly going to compensate you for your experience(?)...

[MoBe]

Originally Posted by Lmbeauleap

If I were running the place I'd make sure someone was following it. I just think its a bit ridiculous. I've read lots of threads on this and there has clearly been mixed results in NY for quite some time now. Not sure why because its a pretty black and white issue. Does the warranty transfer or not. Yes or no.

Obviously we now know for sure that it does so I would expect no further issues in the future.

This topic has been beat to death before and the warranty transfers with the watch regardless of owner.

If you want to read more here on TRF do a search and you`ll be reading until next week.

[azguy]

Bump for an update as we were booted to page 2 with all the Basel threads

[xxthe_remedyxx]

Originally Posted by azguy

Bump for an update as we were booted to page 2 with all the Basel threads

I didn't receive a call today from Joanne and I didn't have a chance to call because I was in meetings all day. I'll be calling first thing in the AM, I'm off tomorrow so I hope to get this one in the books.

[Lmbeauleap]

Originally Posted by MoBe

This topic has been beat to death before and the warranty transfers with the watch regardless of owner.

If you want to read more here on TRF do a search and you`ll be reading until next week.

Apparently this topic is far from dead. And I DID read about it for probably a week.

Once again just this week the NY RSC said the warranty does not transfer. Why are they doing that when they are clearly wrong? I just don't get it.

Someone posted just what you said in an answer to the OP. So armed with that information he headed out to the NY RSC expecting them to regulate his watch. They insinuated he may have stolen it and refused service.

Hopefully this thread will finally pound the life out it and get it resolved.

[rr-nyc]

Originally Posted by Lmbeauleap

Apparently this topic is far from dead. And I DID read about it for probably a week.

Once again just this week the NY RSC said the warranty does not transfer. Why are they doing that when they are clearly wrong? I just don't get it.

Someone posted just what you said in an answer to the OP. So armed with that information he headed out to the NY RSC expecting them to regulate his watch. They insinuated he may have stolen it and refused service.

Hopefully this thread will finally pound the life out it and get it resolved.

Who was told the warranty doesn't transfer by Rolex? In this situation, Rolex is asking for a proof of purchase from an AD. The warranty card has an AD stamp and date of purchase and thats all they require.

Rolex has acknowledged that the warranty is transferable on several occasions. I called twice last month (as well as a few other members) and we all received the same answer. There are some customer service representatives that ask for an original receipt if the name on the warranty card doesn't match. An original receipt only proves that the original owner purchased the watch, who's name already appears on the warranty card, but it doesn't prove transfer of ownership which makes the request even more ridiculous.

These are uneducated customer service reps that need to be reminded that they, nor is anybody in the entire building, aren't a position to interpret the warranty on a case by case basis or change the terms of a warranty on an existing watch.

[Lmbeauleap]

Originally Posted by rr-nyc

Who was told the warranty doesn't transfer by Rolex?

The OP said her name was Maria and she was a supervisor at the NY RSC.