Just got bracelet back from Michael Young - not thrilled.

[caryyee]

Wow, lots of strong opinions here.

My own opinion for what's it worth ... I agree with many people here that the OP should of contacted MY before posting here and given him a chance to resolve.

If OP not happy, then post here to relate your experience and MY's response for TRF members to make up their own mind.

If OP happy, then still post here with how the work was sub-standard, followed by MY's prompt response to satisfy the customer. Again, TRF members are still kept informed.

[jtk2012]

yeah that isn't pretty at all....but that is what this forum is for, get others opinions and occasionally pointed in the right direction. I always expected in a down economy like we have in the US service would have gotten so much better in order to grow business or at least keep it constant, but I haven't felt that way in years. I can't tell you how often in most industries I feel like service and/or repairs are subpar. Thats why I have held off on having my bathroom and kitchen redone until I meet someone who has a history of great workmanship. Sorry about the bracelet and my endless pointless rant :)

[BOA]

Maybe MY took "before" pictures.

In any case, if it looks that bad after, it couldn't have looked good going in. Sometimes beauty has been called "a gold ring in the nose of a sow." This might be a case where beyond fixing the stretch, the rest was just too far gone.

There also could be a mix-up, where it was sent back before completion. You never know.

[classicwatchparts]

Originally Posted by Knappo 1307

I think a message to Michael before all the dirty laundry was aired, would have been better. If no help, then a posting like this would be called for....

Agreed. Personally if I remembered correctly the band was quite stretched when it was sent in and if you see the after pictures the links are all restored quite evenly tight. Most of what looks bad is the black stuff- wax left overs from polishing and will be quite easily cleaned up with some soap and an old toothbrush. If the complain is on the rivet of the safety clasp , it is due to the original condition and if an owner wants to change it , it is not included in the standard price and we need to be notified in advance and a small charge is added.

On the point of the polishing, I think the 93250 does has both satin polish and bright polish, but forum members can correct me if I am wrong. But if the band is incorrectly polished on the sides, we for sure can rectify this with a nylon polishing wheel polish free of charge and return postage. In any case if the owner would email me privately I normally would ask them to return and fix it.

A little note on polishing. It is always quite trivial to us how polish should be tackled. Some complain if the band is over polished with all scratch marks removed, but that will mean alot of meat has to be polished out which some owners don;t like. Others like in this instance may be happier if we did that.

Normally we take the in between route without over polish that will wear out the coronet and the sharp edges of the sides.

However one can tackle easily this situation with a 3M scotchbrite (the green one) nylon pad from supermarkets. all it needs is to polished the side in one direction and the satin will come back. It is in effect the same process as using a nylon pad polishing wheel. If worried about burring the other surface, just covered the top side with some sticky tape.

On another note, one should be very considerate of what they post on-line. It is easy to say something bad and then a multitude of others jumping for a gang bash without looking at the full picture. In this case the after restoration pics without seeing the original condition. Do you know how much it hurts when we see some posts like this, without knowing in behind how much effort has been put into the restoration and offering it at reasonable prices. For the price we charge Rolex SC will only sell you one link which costs them less than USD2 to produce.

i can easily post photos of perfect restorations of bands because they were in reasonably good condition before the process. But will it cancel out bad posts like these? Answer is no, it takes hundreds of good posts to even out something like this. In this case , it wasn't even a big problem. Just a mismatched finishing.

In conclusion yes we can restore loose bands and they will be in much better condition with reference to the state it was in. But the answer is no , not every band will look in the same like new condition as you can see some posts on the forum about our services. It will depend on the condition of the stretched band. This is based on the the standard USd100-120 service.

But if a higher standard is required , we do offer a laser weld plus restoration service that will take rebuild the worn off corners of the links before we tackle the restoration. However this will put the cost of restoration closer to USD400 depending on condition.

For doubters without having used our service before seeing the before and after condition in person I do not know how they can give their thumbs down.

[SPARTAN2161]

Originally Posted by Knappo 1307

I think a message to Michael before all the dirty laundry was aired, would have been better. If no help, then a posting like this would be called for....

x2 This was in poor taste to post before asking Michael to fix the situation.

I have dealt with Michael on many occasions. I have had some problems in the past and they have always been resolved 100%.

[mmmk604]

This should definitely be resolved by MY and the OP.

There's too many questions to be asked, before one should jump on the bandwagon to judge MY.
Did the OP just ask for the stretch to be eliminated?
Did he ask for a full restoration (to like new condition)?
For the agreed price, what services were agreed to be preformed on the bracelet?
Etc, etc.

[TurboWatch]

Thanks for clarifying.

Since the OP did not provide us all with the BEFORE pictures of the bracelet, can you tell me if the pin holes on the last link were there before?

[tedscott3]

Most if not all of the MY customers that I have seen on this forum are not only satisfied with his work, but blown away at the craftsmanship, myself included. My local watch guy said the restoration on my President band was the best work he has ever seen. He asked for MY's contact info so he can start sending him bands to work on.

[SPARTAN2161]

Originally Posted by classicwatchparts

Agreed. Personally if I remembered correctly the band was quite stretched when it was sent in and if you see the after pictures the links are all restored quite evenly tight. Most of what looks bad is the black stuff- wax left overs from polishing and will be quite easily cleaned up with some soap and an old toothbrush. If the complain is on the rivet of the safety clasp , it is due to the original condition and if an owner wants to change it , it is not included in the standard price and we need to be notified in advance and a small charge is added.

On the point of the polishing, I think the 93250 does has both satin polish and bright polish, but forum members can correct me if I am wrong. But if the band is incorrectly polished on the sides, we for sure can rectify this with a nylon polishing wheel polish free of charge and return postage. In any case if the owner would email me privately I normally would ask them to return and fix it.

A little note on polishing. It is always quite trivial to us how polish should be tackled. Some complain if the band is over polished with all scratch marks removed, but that will mean alot of meat has to be polished out which some owners don;t like. Others like in this instance may be happier if we did that.

Normally we take the in between route without over polish that will wear out the coronet and the sharp edges of the sides.

However one can tackle easily this situation with a 3M scotchbrite (the green one) nylon pad from supermarkets. all it needs is to polished the side in one direction and the satin will come back. It is in effect the same process as using a nylon pad polishing wheel. If worried about burring the other surface, just covered the top side with some sticky tape.

On another note, one should be very considerate of what they post on-line. It is easy to say something bad and then a multitude of others jumping for a gang bash without looking at the full picture. In this case the after restoration pics without seeing the original condition. Do you know how much it hurts when we see some posts like this, without knowing in behind how much effort has been put into the restoration and offering it at reasonable prices. For the price we charge Rolex SC will only sell you one link which costs them less than USD2 to produce.

i can easily post photos of perfect restorations of bands because they were in reasonably good condition before the process. But will it cancel out bad posts like these? Answer is no, it takes hundreds of good posts to even out something like this. In this case , it wasn't even a big problem. Just a mismatched finishing.

In conclusion yes we can restore loose bands and they will be in much better condition with reference to the state it was in. But the answer is no , not every band will look in the same like new condition as you can see some posts on the forum about our services. It will depend on the condition of the stretched band. This is based on the the standard USd100-120 service.

But if a higher standard is required , we do offer a laser weld plus restoration service that will take rebuild the worn off corners of the links before we tackle the restoration. However this will put the cost of restoration closer to USD400 depending on condition.

For doubters without having used our service before seeing the before and after condition in person I do not know how they can give their thumbs down.

Well said Michael. Glad you finally have a voice here for your side of the story...

[MrCaliber]

Originally Posted by classicwatchparts

Agreed. Personally if I remembered correctly the band was quite stretched when it was sent in and if you see the after pictures the links are all restored quite evenly tight. Most of what looks bad is the black stuff- wax left overs from polishing and will be quite easily cleaned up with some soap and an old toothbrush. If the complain is on the rivet of the safety clasp , it is due to the original condition and if an owner wants to change it , it is not included in the standard price and we need to be notified in advance and a small charge is added.

On the point of the polishing, I think the 93250 does has both satin polish and bright polish, but forum members can correct me if I am wrong. But if the band is incorrectly polished on the sides, we for sure can rectify this with a nylon polishing wheel polish free of charge and return postage. In any case if the owner would email me privately I normally would ask them to return and fix it.

A little note on polishing. It is always quite trivial to us how polish should be tackled. Some complain if the band is over polished with all scratch marks removed, but that will mean alot of meat has to be polished out which some owners don;t like. Others like in this instance may be happier if we did that.

Normally we take the in between route without over polish that will wear out the coronet and the sharp edges of the sides.

However one can tackle easily this situation with a 3M scotchbrite (the green one) nylon pad from supermarkets. all it needs is to polished the side in one direction and the satin will come back. It is in effect the same process as using a nylon pad polishing wheel. If worried about burring the other surface, just covered the top side with some sticky tape.

On another note, one should be very considerate of what they post on-line. It is easy to say something bad and then a multitude of others jumping for a gang bash without looking at the full picture. In this case the after restoration pics without seeing the original condition. Do you know how much it hurts when we see some posts like this, without knowing in behind how much effort has been put into the restoration and offering it at reasonable prices. For the price we charge Rolex SC will only sell you one link which costs them less than USD2 to produce.

i can easily post photos of perfect restorations of bands because they were in reasonably good condition before the process. But will it cancel out bad posts like these? Answer is no, it takes hundreds of good posts to even out something like this. In this case , it wasn't even a big problem. Just a mismatched finishing.

In conclusion yes we can restore loose bands and they will be in much better condition with reference to the state it was in. But the answer is no , not every band will look in the same like new condition as you can see some posts on the forum about our services. It will depend on the condition of the stretched band. This is based on the the standard USd100-120 service.

But if a higher standard is required , we do offer a laser weld plus restoration service that will take rebuild the worn off corners of the links before we tackle the restoration. However this will put the cost of restoration closer to USD400 depending on condition.

For doubters without having used our service before seeing the before and after condition in person I do not know how they can give their thumbs down.

Sounds like a straight up honest guy. I think the OP jumped the gun and should've waited for a response. No need to bash someone's service unless the individual refuses to stand behind his work....in this case that doesn't seem to be the situation.

[bondtoys]

Having met MY in person last week, I can only endorse him and his service!

His work is top notch and he's trying to help people whenever it's possible.
Getting in touch with him before starting this thread seems to be the appropriate line of action to me.

As a side note, I have never seen these rivets on the link before the SEL. What is that?

[NKflyer]

Originally Posted by classicwatchparts

Agreed. Personally if I remembered correctly the band was quite stretched when it was sent in and if you see the after pictures the links are all restored quite evenly tight. Most of what looks bad is the black stuff- wax left overs from polishing and will be quite easily cleaned up with some soap and an old toothbrush. If the complain is on the rivet of the safety clasp , it is due to the original condition and if an owner wants to change it , it is not included in the standard price and we need to be notified in advance and a small charge is added.

On the point of the polishing, I think the 93250 does has both satin polish and bright polish, but forum members can correct me if I am wrong. But if the band is incorrectly polished on the sides, we for sure can rectify this with a nylon polishing wheel polish free of charge and return postage. In any case if the owner would email me privately I normally would ask them to return and fix it.

A little note on polishing. It is always quite trivial to us how polish should be tackled. Some complain if the band is over polished with all scratch marks removed, but that will mean alot of meat has to be polished out which some owners don;t like. Others like in this instance may be happier if we did that.

Normally we take the in between route without over polish that will wear out the coronet and the sharp edges of the sides.

However one can tackle easily this situation with a 3M scotchbrite (the green one) nylon pad from supermarkets. all it needs is to polished the side in one direction and the satin will come back. It is in effect the same process as using a nylon pad polishing wheel. If worried about burring the other surface, just covered the top side with some sticky tape.

On another note, one should be very considerate of what they post on-line. It is easy to say something bad and then a multitude of others jumping for a gang bash without looking at the full picture. In this case the after restoration pics without seeing the original condition. Do you know how much it hurts when we see some posts like this, without knowing in behind how much effort has been put into the restoration and offering it at reasonable prices. For the price we charge Rolex SC will only sell you one link which costs them less than USD2 to produce.

i can easily post photos of perfect restorations of bands because they were in reasonably good condition before the process. But will it cancel out bad posts like these? Answer is no, it takes hundreds of good posts to even out something like this. In this case , it wasn't even a big problem. Just a mismatched finishing.

In conclusion yes we can restore loose bands and they will be in much better condition with reference to the state it was in. But the answer is no , not every band will look in the same like new condition as you can see some posts on the forum about our services. It will depend on the condition of the stretched band. This is based on the the standard USd100-120 service.

But if a higher standard is required , we do offer a laser weld plus restoration service that will take rebuild the worn off corners of the links before we tackle the restoration. However this will put the cost of restoration closer to USD400 depending on condition.

For doubters without having used our service before seeing the before and after condition in person I do not know how they can give their thumbs down.

Michael, glad that you took the time to reply here so that everything is out in the open. A couple of points:

The rivet on the safety clasp in the photo most certainly is a replacement that was installed at your facility whether you are personally aware of it or not.

The bracelet was shipped to your facility with satin finish on the link sides. Why take the initiative to change this to high polished? The whole process of toggling back & forth between brushed and polished and brushed again is going to remove even more material from the links, no?

Why are the end link fasteners now protruding and what can be done to repair this?

Thanks.

[classicwatchparts]

Originally Posted by NKflyer

Michael, glad that you took the time to reply here so that everything is out in the open. A couple of points:

The rivet on the safety clasp in the photo most certainly is a replacement that was installed at your facility whether you are personally aware of it or not.

The bracelet was shipped to your facility with satin finish on the link sides. Why take the initiative to change this to high polished? The whole process of toggling back & forth between brushed and polished and brushed again is going to remove even more material from the links, no?

Why are the end link fasteners now protruding and what can be done to repair this?

Thanks.

Please send it back to us and we shall reapply the satin on the sides, adding satin finish is like lightly scratching the surface and will not take away any easily measurable differences in thickness.

Honestly I don't have a photo of the before pics and for the benefit of the doubt, I will in this instance laser weld and polish it and fixing even the chamfered corner of the link.

Do I get a smilely emotion from you now?

Cheers

Michael

[ROLEX4EvEr]

At least he will fix it, but should be right the first time. But can't complain if they willing to fix it

[bonbonson]

Originally Posted by classicwatchparts

Agreed. Personally if I remembered correctly the band was quite stretched when it was sent in and if you see the after pictures the links are all restored quite evenly tight. Most of what looks bad is the black stuff- wax left overs from polishing and will be quite easily cleaned up with some soap and an old toothbrush. If the complain is on the rivet of the safety clasp , it is due to the original condition and if an owner wants to change it , it is not included in the standard price and we need to be notified in advance and a small charge is added.

On the point of the polishing, I think the 93250 does has both satin polish and bright polish, but forum members can correct me if I am wrong. But if the band is incorrectly polished on the sides, we for sure can rectify this with a nylon polishing wheel polish free of charge and return postage. In any case if the owner would email me privately I normally would ask them to return and fix it.

A little note on polishing. It is always quite trivial to us how polish should be tackled. Some complain if the band is over polished with all scratch marks removed, but that will mean alot of meat has to be polished out which some owners don;t like. Others like in this instance may be happier if we did that.

Normally we take the in between route without over polish that will wear out the coronet and the sharp edges of the sides.

However one can tackle easily this situation with a 3M scotchbrite (the green one) nylon pad from supermarkets. all it needs is to polished the side in one direction and the satin will come back. It is in effect the same process as using a nylon pad polishing wheel. If worried about burring the other surface, just covered the top side with some sticky tape.

On another note, one should be very considerate of what they post on-line. It is easy to say something bad and then a multitude of others jumping for a gang bash without looking at the full picture. In this case the after restoration pics without seeing the original condition. Do you know how much it hurts when we see some posts like this, without knowing in behind how much effort has been put into the restoration and offering it at reasonable prices. For the price we charge Rolex SC will only sell you one link which costs them less than USD2 to produce.

i can easily post photos of perfect restorations of bands because they were in reasonably good condition before the process. But will it cancel out bad posts like these? Answer is no, it takes hundreds of good posts to even out something like this. In this case , it wasn't even a big problem. Just a mismatched finishing.

In conclusion yes we can restore loose bands and they will be in much better condition with reference to the state it was in. But the answer is no , not every band will look in the same like new condition as you can see some posts on the forum about our services. It will depend on the condition of the stretched band. This is based on the the standard USd100-120 service.

But if a higher standard is required , we do offer a laser weld plus restoration service that will take rebuild the worn off corners of the links before we tackle the restoration. However this will put the cost of restoration closer to USD400 depending on condition.

For doubters without having used our service before seeing the before and after condition in person I do not know how they can give their thumbs down.

Atlease now we have MY side of the story. unlike a while ago where we only had the customers view which does not seem fair.

[Kingair]

Originally Posted by classicwatchparts

Please send it back to us and we shall reapply the satin on the sides, adding satin finish is like lightly scratching the surface and will not take away any easily measurable differences in thickness.

Honestly I don't have a photo of the before pics and for the benefit of the doubt, I will in this instance laser weld and polish it and fixing even the chamfered corner of the link.

Do I get a smilely emotion from you now?

Cheers

Michael

Yes you do Michael

From me anyway.
As mentioned the OP should have taken before pictures !
And . . . contacted you first in any possible way.
I have been checking your work each time over again here on TRF and all I can say is


We'll I am thanking you for resolving this problem with the OP !

Really appreciate it.

HAGOne friend

[rmurphy]

After following this thread with rapt attention ... I think it's a case of wanting " to much candy for a nickel " It's fine to say it should have been the way you expected it to be the first time but according to Michaels description of cost for basic and advanced services, sans the before photos, it's getting to be pretty clear that the band needed the advanced service. I've heard it said that my serenity is inversely proportional to my expectations. Just my personal opinions by the way.
Good on Michael for being willing to give the advanced services even after all this. I'm certainly going to continue with my original plan of sending him mine.

[NKflyer]

Originally Posted by rmurphy

After following this thread with rapt attention ... I think it's a case of wanting " to much candy for a nickel " It's fine to say it should have been the way you expected it to be the first time but according to Michaels description of cost for basic and advanced services, sans the before photos, it's getting to be pretty clear that the band needed the advanced service. I've heard it said that my serenity is inversely proportional to my expectations. Just my personal opinions by the way.
Good on Michael for being willing to give the advanced services even after all this. I'm certainly going to continue with my original plan of sending him mine.

So in your opinion, customers need to specify the "advanced" services if they wish for their bracelets to retain the original style finish and not have rivets sticking out the side? Sorry but that seems pretty basic to me.

[rmurphy]

Originally Posted by NKflyer

So in your opinion, customers need to specify the "advanced" services if they wish for their bracelets to retain the original style finish and not have rivets sticking out the side? Sorry but that seems pretty basic to me.

I certainly see both sides. I know that I'm so picky that I have to really hammer out what I expect ahead of time. I certainly don't mean to beat you up in anyway. It's an excellent post in my opinion and a good lesson for me to learn before I got myself in this situation. Once again this is just my opinion and considering it wasn't my band nor my money I could and maybe should have stayed out of the thread. But differing points of view are bound to happen in an open setting.

[NKflyer]

Originally Posted by classicwatchparts

Please send it back to us and we shall reapply the satin on the sides, adding satin finish is like lightly scratching the surface and will not take away any easily measurable differences in thickness.

Honestly I don't have a photo of the before pics and for the benefit of the doubt, I will in this instance laser weld and polish it and fixing even the chamfered corner of the link.

Do I get a smilely emotion from you now?

Cheers

Michael

Okay, I will re-send it. Although I still don't think it has been explained what happened with the end link fasteners and will this be an issue when restoring all solid-end-link bracelets?

Will be more than happy to post some new photos once I get it back.

[Ravager135]

For what it is worth I definitely see the points the OP raised. It is a little odd to half service something if it requires a full service or deluxe service and send it back in the condition it was in. Given the option to pay additionally to get where it needs to be to be "perfect" may have alleviated what is certainly a miscommunication. That said all of this should have been done off line. Regardless of why the bracelet is the way it is, MY has offered to fully repair the item and make it right. You cannot argue with that and it would not change my decision to send MY my 16610 when the time comes. Your willingness to come on here and give some insight for all of us as a prying audience is commendable.

[Joey_V]

Originally Posted by classicwatchparts

Please send it back to us and we shall reapply the satin on the sides, adding satin finish is like lightly scratching the surface and will not take away any easily measurable differences in thickness.

Honestly I don't have a photo of the before pics and for the benefit of the doubt, I will in this instance laser weld and polish it and fixing even the chamfered corner of the link.

Do I get a smilely emotion from you now?

Cheers

Michael

I think this was very disrespectful to your client asking for a smiley - unless this was tongue in cheek.

I am glad you are going to rectify this - but the OP had every right to post his issues on the forum.

Being on the forum - you can't expect to only benefit from it from the positive end, being part of the forum makes you a public entity and you're exposed to negative reviews as well. This is simply the nature of the beast.

You gained business through this forum, you can't expect to not get dinged here and there. Nothing in life is free.

[samsam]

Originally Posted by classicwatchparts

Do I get a smilely emotion from you now?

Dude, this is really good service.. Good job!
I understand the frusturation of the owner, sending mail is always a hassle for me, but I like your way of handeling this.
If it means anything, if I am in the market, I wil remeber to do business with you!

[Greg G]

I don't think that bracelet should have ever been returned to the customer in that condition. I would be insulted if I got that back. I don't care what it looked like before. If it was "that bad" it should have been returned with a note stating "This is too far gone to fix".

The man had a valid complaint and was well within his right to talk about it. I probably would not have put it on the internet, not wanting to get piled upon, which is what happened. Too bad when a guy is expected to take the short end of the stick and be happy with it because the other guy is popular.

All I know is that it's easy to say " he always did right by me" when it's someone else watch.

[classicwatchparts]

Originally Posted by Joey_V

I think this was very disrespectful to your client asking for a smiley - unless this was tongue in cheek.

I am glad you are going to rectify this - but the OP had every right to post his issues on the forum.

Being on the forum - you can't expect to only benefit from it from the positive end, being part of the forum makes you a public entity and you're exposed to negative reviews as well. This is simply the nature of the beast.

You gained business through this forum, you can't expect to not get dinged here and there. Nothing in life is free.

To set the records straight, I did not participate in forums or this particular forum for the last 10 years since we offered this service for self promotion. The contrary was the complain by members for me not participating. But helpful forum members persuaded me to come on here to set some records straight and share info on the services instead of being like a shadow service with secret operations.

I am perfectly happy to hide behind and work on my business. Did not really come on here to do promotion.

If you look at my status on the left I am a really new member to this forum. But if you research my name I have been mentioned for quite a long time..

You can do your own maths, lets say we can do a max of 100 bands; more than this I cannot handle the logistics of email, sending etc. And for $100 that's 10,000 less all the monthly expenses: rent , labor and out of pocket . what's left? Will be much easier to trade a few watches on ebay and less all the headaches. That's why I have no competition from others; not because of a high barrier of entry technically. If you purely look at the business model the returns are not high and financially not viable in developed nations. Otherwise Rolex would have offered this to their customers, they do case polishing though because it is easy.

If not for my other business in watch packaging that supports my family I think I would have to close this up and find a job. If I need promotion, then please help me promote my business on watch packaging in boxes and displays, then this will have a real impact financially.

My wife always complain that I am spending so much time on this and not making much out of it.

Its really more for the benefit of being able to fix my own collection of new finds plus share this amongst my watch collecting friends initially, which I have picked up more friends in the process that is immeasurable . But really if this really gets so negative I will then move to limit it to existing customers instead of a open service .

[Joey_V]

Originally Posted by classicwatchparts

To set the records straight, I did not participate in forums or this particular forum for the last 10 years since we offered this service for self promotion. The contrary was the complain by members for me not participating. But helpful forum members persuaded me to come on here to set some records straight and share info on the services instead of being like a shadow service with secret operations.

I am perfectly happy to hide behind and work on my business. Did not really come on here to do promotion.

If you look at my status on the left I am a really new member to this forum. But if you research my name I have been mentioned for quite a long time..

You can do your own maths, lets say we can do a max of 100 bands; more than this I cannot handle the logistics of email, sending etc. And for $100 that's 10,000 less all the monthly expenses: rent , labor and out of pocket . what's left? Will be much easier to trade a few watches on ebay and less all the headaches. That's why I have no competition from others; not because of a high barrier of entry technically. If you purely look at the business model the returns are not high and financially not viable in developed nations. Otherwise Rolex would have offered this to their customers, they do case polishing though because it is easy.

If not for my other business in watch packaging that supports my family I think I would have to close this up and find a job. If I need promotion, then please help me promote my business on watch packaging in boxes and displays, then this will have a real impact financially.

My wife always complain that I am spending so much time on this and not making much out of it.

Its really more for the benefit of being able to fix my own collection of new finds plus share this amongst my watch collecting friends initially, which I have picked up more friends in the process that is immeasurable . But really if this really gets so negative I will then move to limit it to existing customers instead of a open service .

Mike - I'm not saying that you are self promoting on the forum... all I'm saying is that if you're publicly discussed on a public forum, you're bound to get positives and negatives.

You will just have to deal with the negative publicity once in a while. I have no doubt you are a good guy and operate a good business... I'm just saying that the OP is not in the wrong for posting his experience prior to contacting you.

[polarinda]

Sure the Op had the right to post here.
The CORRECT thing to do should be to call or email MY about the case before anything. Obviously there is a miscommunication somewhere wrt what is to be repaired.

The pictures here shows a bracelet I would not accept after a MY service, but surely the before service pictures are just as important to see what changes took place.

MYoung had as much right to defend himself as the OP complaining about the service in the open.
If Im MY, i'd be pissed. if Im the OP, im also pissed.

We , as bystanders do not know what the OP instructon was to MY, therefore it is inappropriate to jump to conclusions.

Was the pin at the clasp in this state before service? Who knows? Was MY instructed to change it? who knows?

If you'd sent a vintage rolex to RSC telling them not to touch the dial and hands, and it comes back with new luminova, wouldn't u be pissed?

"Hey Michael, I didn't ask you to touch my protruded pin at the clasp! Why didn't you leave it?!"

Was MY supposed to return a BNIB bracelet for a $100 from a bracelet say,that was rolled over by a truck? WHO KNOWS?

As for MY asking for a smiley, I don't think it was the right thing to do because MY didn't end the question with a smiley.

;) I would have cleaned up the black wax and leave a note saying "there are more things to do, if you want them done..."

[Shade]

x

[jolimont]

my 2 cents:

Michael Young is probably the only person in the world who does bracelet refurbs, and for a pretty decent price as well

I guess if he decides to close up shop then we should all throw away our stretched bracelets and buy new ones- Rolex will love that

I think people fobbing him off should cut him some slack, because we would all be up the creek without him, and I truly believe that he does a lot more good for our Rolex community than bad

[Joey_V]

Originally Posted by polarinda

Sure the Op had the right to post here.
The CORRECT thing to do should be to call or email MY about the case before anything. Obviously there is a miscommunication somewhere wrt what is to be repaired.

The pictures here shows a bracelet I would not accept after a MY service, but surely the before service pictures are just as important to see what changes took place.

MYoung had as much right to defend himself as the OP complaining about the service in the open.
If Im MY, i'd be pissed. if Im the OP, im also pissed.

We , as bystanders do not know what the OP instructon was to MY, therefore it is inappropriate to jump to conclusions.

Was the pin at the clasp in this state before service? Who knows? Was MY instructed to change it? who knows?

If you'd sent a vintage rolex to RSC telling them not to touch the dial and hands, and it comes back with new luminova, wouldn't u be pissed?

"Hey Michael, I didn't ask you to touch my protruded pin at the clasp! Why didn't you leave it?!"

Was MY supposed to return a BNIB bracelet for a $100 from a bracelet say,that was rolled over by a truck? WHO KNOWS?

As for MY asking for a smiley, I don't think it was the right thing to do because MY didn't end the question with a smiley.

;) I would have cleaned up the black wax and leave a note saying "there are more things to do, if you want them done..."

Good points too...