Following my RSC NY Saga

[Evil-Twin]

Originally Posted by DJJon

Bill, your saga is truly an indication of a mess made by Rolex and I am sorry you went through it and I hope they are more clear in the future to other customers etc etc etc - BUT they gave you money to fix something outside their own shop -THEY REFUSED TO DO ANY WORK>>>>>> and without prior written authorization -that's unheard of in the business world ! NO we threatened to sue them So YES to that I tip my hat to Rolex! Dude they are trying hard to placate you 'after the fact'. DUDE !!! my ass.. no one can be that clueless Throw them a bone, you got $250 off a big bad multi-national corporation for work by others Yes this one little 69 year old guy senior citizen with cancer went after the big bad multi-national company and won.

.
You are absolutely clueless.... ROLEX did Nothing, absolutely nothing ,This is the second time I pointed this out "TO YOU "..
Ill say it again, We had to strong arm them.. force them to return my money...Point the letter of the law at them and threaten them with litigation. Didn't you read the part about we had to force them under the law that their contention was fraudulent. It didn't take much to force them to see that their bate and switch methods would go much father if they didn't concede to our demand. They were and are stupid enough to print out on their website what one receives when they send their watch in for a full service.. the " FULL SERVICE " includes repairing and polishing the bracelet ( step # 6 ). Its free because its included in the 600 dollar service not an extra cost item. There are no caveat in the ten point service. they completely dropped the 6th step from my fully paid service.( Its part of the 600 dollar full service agreement ) Michael young ' service also matches Rolex's service almost to the letter, on his website so The cost to repair and polish a bracelet , that " WAS repairable " and Not unrepeatable as Rolex tried to say. according to MY was used to establish the worth of step # 6. had to do because Rolex failed to give me the service they said they would. Rolex doesn't deserve the sweat off my nuts. IM sorry you lack the comprehension to see Rolex did nothing at all to make this right, If the law was not on our side, and the fact that they were so blatant in their dis-service. They would not have to return my money.
Rolex use to be a world class company, but RSCNY proves that they have become a half assed company.
Go get some reading and comprehension courses at a local community college, because you could use some. I had to explain this " Twice " to you, and you still don't get it.
Bill l

[powerfunk]

Bill, just because someone disagrees with you it doesn't mean they need "reading and comprehension courses." I'm glad you're going to get a nice-looking bracelet back from MY. Rolex doesn't really repair significantly damaged bracelets, and they probably should. They also often recommend hefty optional service fees. You have a right to be unhappy with RSC, but you don't need to dismiss everyone who doesn't feel the exact same way.

[Andad]

Originally Posted by Evil-Twin

.
You are absolutely clueless.... ROLEX did Nothing, absolutely nothing ,This is the second time I pointed this out "TO YOU "..
Ill say it again, We had to strong arm them.. force them to return my money...Point the letter of the law at them and threaten them with litigation. Didn't you read the part about we had to force them under the law that their contention was fraudulent. It didn't take much to force them to see that their bate and switch methods would go much father if they didn't concede to our demand. They were and are stupid enough to print out on their website what one receives when they send their watch in for a full service.. the " FULL SERVICE " includes repairing and polishing the bracelet ( step # 6 ). Its free because its included in the 600 dollar service not an extra cost item. There are no caveat in the ten point service. they completely dropped the 6th step from my fully paid service.( Its part of the 600 dollar full service agreement ) Michael young ' service also matches Rolex's service almost to the letter, on his website so The cost to repair and polish a bracelet , that " WAS repairable " and Not unrepeatable as Rolex tried to say. according to MY was used to establish the worth of step # 6. had to do because Rolex failed to give me the service they said they would. Rolex doesn't deserve the sweat off my nuts. IM sorry you lack the comprehension to see Rolex did nothing at all to make this right, If the law was not on our side, and the fact that they were so blatant in their dis-service. They would not have to return my money.
Rolex use to be a world class company, but RSCNY proves that they have become a half assed company.
Go get some reading and comprehension courses at a local community college, because you could use some. I had to explain this " Twice " to you, and you still don't get it.
Bill l

Bill,

I too have read all the posts relating to this situation and I agree with Jon on his point.

It would seem that the only posts you have time for are the ones that agree with you.

All members are entitled to their opinion as I am.

If your attitude to the RSC employees was anything like the attiture you are showing on the Forum I am not surprised you were treated they way you were.

Lighten up a little.

[padi56]

Originally Posted by Old Expat Beast

Ok, so that is quite bad condition for a six yr old bracelet. Will look like new when it comes back from HK.

Have to agree myself have some 20 plus years old that were used as working tools underwater and show very little wear.Myself have not seen a oyster bracelet as worn as that unless not cleaned and worn correctly by its owner.And myself find some of Evil-twin posts quite rude to some of the members that don't totally agree with him and will further state this is not wanted or needed on forum.

Originally Posted by Evil-Twin

.
You are absolutely clueless.... ROLEX did Nothing, absolutely nothing ,This is the second time I pointed this out "TO YOU "..
Ill say it again, We had to strong arm them.. force them to return my money...Point the letter of the law at them and threaten them with litigation. Didn't you read the part about we had to force them under the law that their contention was fraudulent. It didn't take much to force them to see that their bate and switch methods would go much father if they didn't concede to our demand. They were and are stupid enough to print out on their website what one receives when they send their watch in for a full service.. the " FULL SERVICE " includes repairing and polishing the bracelet ( step # 6 ). Its free because its included in the 600 dollar service not an extra cost item. There are no caveat in the ten point service. they completely dropped the 6th step from my fully paid service.( Its part of the 600 dollar full service agreement ) Michael young ' service also matches Rolex's service almost to the letter, on his website so The cost to repair and polish a bracelet , that " WAS repairable " and Not unrepeatable as Rolex tried to say. according to MY was used to establish the worth of step # 6. had to do because Rolex failed to give me the service they said they would. Rolex doesn't deserve the sweat off my nuts. IM sorry you lack the comprehension to see Rolex did nothing at all to make this right, If the law was not on our side, and the fact that they were so blatant in their dis-service. They would not have to return my money.
Rolex use to be a world class company, but RSCNY proves that they have become a half assed company.
Go get some reading and comprehension courses at a local community college, because you could use some. I had to explain this " Twice " to you, and you still don't get it.
Bill l

[Fleetlord]

Originally Posted by Evil-Twin

.
You are absolutely clueless.... ROLEX did Nothing, absolutely nothing ,This is the second time I pointed this out "TO YOU "..
Ill say it again, We had to strong arm them.. force them to return my money...Point the letter of the law at them and threaten them with litigation. Didn't you read the part about we had to force them under the law that their contention was fraudulent. It didn't take much to force them to see that their bate and switch methods would go much father if they didn't concede to our demand. They were and are stupid enough to print out on their website what one receives when they send their watch in for a full service.. the " FULL SERVICE " includes repairing and polishing the bracelet ( step # 6 ). Its free because its included in the 600 dollar service not an extra cost item. There are no caveat in the ten point service. they completely dropped the 6th step from my fully paid service.( Its part of the 600 dollar full service agreement ) Michael young ' service also matches Rolex's service almost to the letter, on his website so The cost to repair and polish a bracelet , that " WAS repairable " and Not unrepeatable as Rolex tried to say. according to MY was used to establish the worth of step # 6. had to do because Rolex failed to give me the service they said they would. Rolex doesn't deserve the sweat off my nuts. IM sorry you lack the comprehension to see Rolex did nothing at all to make this right, If the law was not on our side, and the fact that they were so blatant in their dis-service. They would not have to return my money.
Rolex use to be a world class company, but RSCNY proves that they have become a half assed company.
Go get some reading and comprehension courses at a local community college, because you could use some. I had to explain this " Twice " to you, and you still don't get it.
Bill l

Ignoring the unnecessarily combative, insulting, and venomous gibberish in his post, I do believe that Bill may have a point.

When one reads the Rolex website, I could see how one could be under the impression that the full service INCLUDES replacement of worn parts as being covered under the Full Service charge.


http://www.rolex.com/rolex-dealers/s...our-rolex.html

#6

Refinishing
the case
and bracelet

Servicing your Rolex

Refinishing the case and bracelet

The same keen attention to detail that is devoted to servicing the movement of your Rolex also goes into servicing its case and bracelet. After initial cleaning, the case and bracelet of your watch are closely examined and any worn or damaged components replaced with genuine Rolex parts. Your case and bracelet are then expertly refinished and ultrasonically cleaned to restore lustre.


So, taken at face value, could it be construed that these "worn or damaged components" are replaced under the umbrella of the FULL SERVICE charge?

So, when Rolex charges for a new crown and tube, hands and whatnot...should they be? It never states in the description that any of these parts would be at an extra charge that is over the Full Service fee..

As to Bill's watch, the bracelet was obviously tremendously stretched and really no longer functional...BUT at what point can Rolex deem it unrepairable and not fix it? It doesn't state anything in this text on the website that the feasibility of the repair is upon Rolex discretion. It just says they will replace ANY worn or damaged components.

Is there a more descriptive, legal copy of a Rolex Full Service checklist dictating what is covered and what is not when the watch is submitted to a full service?

[Old Expat Beast]

Originally Posted by directioneng

Bill,

I too have read all the posts relating to this situation and I agree with Jon on his point.

It would seem that the only posts you have time for are the ones that agree with you.

All members are entitled to their opinion as I am.

If your attitude to the RSC employees was anything like the attiture you are showing on the Forum I am not surprised you were treated they way you were.

Lighten up a little.

Agree with this. Calling a member "absolutely clueless" because they have a different opinion is not worthy of TRF.

[illiguy]

I agree with what others are saying. In the end, the bracelet from MY will be perfect. And yes, it's unfortunate that you had to jump through several hoops in dealing with Rolex, not to mention the logistics and time lost in shipping your bracelet to Hong Kong and waiting for MY's magic. Ultimately, however, the personal attack on DJJon was completely unwarranted.

I know you've had personal struggles that most will never understand, and I wish you all the best, but I hope we can filter out the animosity that is unbecoming of TRF.

[fullcourt]

Originally Posted by illiguy

I agree with what others are saying. In the end, the bracelet from MY will be perfect. And yes, it's unfortunate that you had to jump through several hoops in dealing with Rolex, not to mention the logistics and time lost in shipping your bracelet to Hong Kong and waiting for MY's magic. Ultimately, however, the personal attack on DJJon was completely unwarranted.

I know you've had personal struggles that most will never understand, and I wish you all the best, but I hope we can filter out the animosity that is unbecoming of TRF.

^^^^this

[Evil-Twin]

Rude? Rolex deserves a tip of the Hat? Rolex is wonderful and does no wrong? I should be thankful?

When I posted clueless it was to a guy who " Still insists that Rolex was the good guy in this " Saga" .. I've been the one to feel the abuse by the Rolex fan boys. Someone said I only have time to respond to those who agree with me... The defensive retorts I've spent the time to express are the ones I take exception too. Of course any sane person has a right to disagree, but they should have the slightest amount of legitimate reason to disagree. Which they have not" the thing that pisses me off is that the Fan boys want to back the guy with no practical or impractical evidence Rolex did anything to fix this situation.
Remember I would not be here if they did what they said they would do. I sent my watch in for service and spent the 600 dollars for full service and an extra 550 for extras to make the watch pristine and expected to get it back in the way they claim

If this was a test of reading and comprehension, lots of people would fail.. try to read this and see if the art where it says return the watch to its original function and aesthetic specifications.



Do you get it yet??????

and in this cut and paste from Rolex's website it states exactly what they do in step # 6 of their 10 step repair procedure. Which they completely forgot... reason? Motive? to sell me a new bracelet.



This is a photo of my watch before I sent it to Rolex. Hardly scratched at all and not stretch at all, the only thing I can figure is they did this on purpose or they switched my bracelet with someone else's, on purpose or by accident.



If you can't see why I'm pissed and why anyone praising Rolex for their do nothing attitude, and their indifference to my concerns when I called them to get this resolved, they only wanted to sell me a new bracelet.. there was no offer to compromise and there were no options. I keep saying this over and over, and those who I point out their comprehension is questionable, only proves that not all people here can read. IM not the bad guy here. Some people suggest I should get down on my knees and thank God that Rolex paid me to have my bracelet fixed, when in fact we had to extract it from them legally.
I don't want this drama , but I am applaud by the negativity to my defense of my actions especially by some very tenured members here, who obviously are blinded by their fan boy internet personalities.
You see its very easy to bail out on this forum because of the hostility. I almost did it the first week I was here, but some empathetic and kind members Private messaged me and told me there are way too many Fan boys on this forum and that I should stay because there are also many very nice people here. last week I saw a tenured member threaten a newbie here who was also giving honest negativity about Rolex's service. This tenured member said some thing like. " Even if its true, you wont be making many friend here by putting Rolex down.

Soon as I post the photos tomorrow from Michael Young. Well you know the rest.
Bill

[Fleetlord]

Ok...While I agree that there is a disconnect between the statements on the Rolex website and service work that was (or wasn't) performed on your watch..

Now you're accusing Rolex of switching your bracelet?

So the first issue was that they screwed you over because they "needlessly" replaced the SS caseback on 30yr old watch and then refused to completely polish the bracelet. Speculation was that this was not polished because the bracelet was too worn to bother with.

Once you posted pics of that wet noodle of a bracelet, it became clear as day why Rolex didn't want to bother with it. It was shot.

Then the second issue (which you have a point) is that Rolex didn't repair the bracelet, that according to the website, they should have under the Full Service. You sent it to MY and had Rolex pay the bill under the guise of breach of contract. Ok. Good work. At first you didn't complain about Rolex not "repairing" your bracelet, just not polishing it. Once you found out it was unusable, you got them for not repairing it. Again, nice work..

But now you're accusing Rolex of switching your bracelet at the RSC?

Umm...why? This is a totally new and honestly, ridiculous allegation that doesn't fit in with the other situation...You never mentioned anything of the sort before...

At this point, what's next?

[Evil-Twin]

Originally Posted by directioneng

Bill,

I too have read all the posts relating to this situation and I agree with Jon on his point.

It would seem that the only posts you have time for are the ones that agree with you.

All members are entitled to their opinion as I am.

If your attitude to the RSC employees was anything like the attiture you are showing on the Forum I am not surprised you were treated they way you were.

Lighten up a little.

I had no attitude with RSC NY.. I simply sent my watch in for service. I received the watch back after paying, and found it to be in worse shape then when I send it.. I documented the before and after. Was it a mistake? Well I called them , and their only comment to my concern was that the bracelet was beyond repair, and didn't want to hear anything else about it. No options and No compromises.. If there was any attitude, it was by Rolex and not me.
If you read and comprehended the whole story as I've explained early on. I have advanced stage cancer with expectations of months rather than years to live. This project was so that I could pass my Rolex off to my Son in perfect shape. Rolex failed me miserably. Lighten up??? You read "ALL" the posts? there is a bus leaving for community college, there are a few seats left.
Bill

[nickb732]

Woah, why all the hostility.. Calm down guys..

[fullcourt]

Originally Posted by Evil-Twin

If you read and comprehended the whole story as I've explained early on. I have advanced stage cancer with expectations of months rather than years to live. This project was so that I could pass my Rolex off to my Son in perfect shape. Rolex failed me miserably. Lighten up??? You read "ALL" the posts? there is a bus leaving for community college, there are a few seats left.
Bill

bill, with all due respect, maybe if your life will be ending sooner than later due to your cancer you might want to focus more on family and not take that bitterness out on people here. just saying.

i wish you nothing but happiness in the time you have left here and while i understand your frustration your chosen method of angry responses is not what you want to 'leave behind'.

feel free to attack me if you choose, i will in turn choose to ignore you and realize your intent.

[illiguy]

Bill,

Your message gets lost in translation and loses its efficacy when you continue to react defensively and hostilely towards other TRF members. Please don't take your frustrations with Rolex out on others. Hopefully all works out and you can finally enjoy your watch.

[Evil-Twin]

Originally Posted by Fleetlord

Ok...While I agree that there is a disconnect between the statements on the Rolex website and service work that was (or wasn't) performed on your watch..

Now you're accusing Rolex of switching your bracelet?

So the first issue was that they screwed you over because they replaced the "needlessly" the SS caseback on 30yr old watch and then refused to completely polish the bracelet. Speculation was that this was not polished because the bracelet was too worn to bother with.

Once you posted pics of that wet noodle of a bracelet, it became clear as day why Rolex didn't want to bother with it. It was shot.

Then the second issue (which you have a point) is that Rolex didn't repair the bracelet, that according to the website, they should have under the Full Service. You sent it to MY and had Rolex pay the bill under the guise of breach of contract. Ok. Good work. At first you didn't complain about Rolex not "repairing" your bracelet, just not polishing it. Once you found out it was junk, you got them for not repairing it. Again, nice work..

But now you're accusing Rolex of switching your bracelet at the RSC?

Umm...why? This is a totally new and honestly, ridiculous allegation that doesn't fit in with the other situation...You never mentioned anything of the sort before...

At this point, what's next?

Its amazing the amount of word benders and extremely poor readers on this forum.. it must be a prerequisite for being a Rolex fan boy..

Go back and read slowly this time. I said " I received my watch back in worse shape then when I sent it. I said what would be the motivation, I said they wanted to sell me a new bracelet. BTW my bracelet was only 7 years old.. replaced in 2007. I did NOT accuse them of switching bracelets. I suggested the only reason my bracelet came back is worse shape then when I sent it was possibly a mistake or they switched it by accident or on purpose.

Reading an comprehension 101
I said the only reason my watch came back in worse shape then when I sent it was it was ( all possibilities considered.. does not make a singular accusation ) a mistake ( forgot to polish it ) or they switched it BY ACCIDENT,( if you think that hundreds of watches in hundreds of parts cant get switched your clueless ) or on purpose.... on purpose is a possibility.. especially if you are trying to sell parts.. like they tried to sell me , to the tune of 5700 dollars for a watch that I've maintained and sent in for service five times over the last 30 years. I have every piece of paper and document from the first day I bought that watch from the AD.
Again their are a few seats left on the bus. BTW hostility is met with hostility.. IM defending myself,, you are making false accusations.
Bill
This covers the only scenario that would explain me getting my watch back in worse shape them when I sent it. the pictures I showed After I received the watch back are in no way the condition I sent it to them . If Rolex did no wrong then why would they pay me? If they had a legal leg to stand on why would they pay me.. They have high priced lawyer on retainer ( they are a big multi national company. No, Rolex is not the world class company that they use to be. Years ago this would not have been an issue. I would have sent my watch in, had it repaired and it would be over. I would not try to keep this drama going but for the hostility I'm receiving from the fan boy club.

[Johny]

i think that rolex engraves a number inside the clasp of watches they have in for servicing etc...might be worth a look when you get it back from M.Y.


you may even have several numbers engraved from your previous services.

[Fleetlord]

Originally Posted by Evil-Twin

Its amazing the amount of word benders and extremely poor readers on this forum.. it must be a prerequisite for being a Rolex fan boy..

Go back and read slowly this time. I said " I received my watch back in worse shape then when I sent it. I said what would be the motivation, I said they wanted to sell me a new bracelet. BTW my bracelet was only 7 years old.. replaced in 2007. I did NOT accuse them of switching bracelets. I suggested the only reason my bracelet came back is worse shape then when I sent it was possibly a mistake or they switched it by accident or on purpose.

Reading an comprehension 101
I said the only reason my watch came back in worse shape then when I sent it was it was ( all possibilities considered.. does not make a singular accusation ) a mistake ( forgot to polish it ) or they switched it BY ACCIDENT,( if you think that hundreds of watches in hundreds of parts cant get switched your clueless ) or on purpose.... on purpose is a possibility.. especially if you are trying to sell parts.. like they tried to sell me , to the tune of 5700 dollars for a watch that I've maintained and sent in for service five times over the last 30 years. I have every piece of paper and document from the first day I bought that watch from the AD.
Again their are a few seats left on the bus. BTW hostility is met with hostility.. IM defending myself,, you are making false accusations.
Bill
This covers the only scenario that would explain me getting my watch back in worse shape them when I sent it. the pictures I showed After I received the watch back are in no way the condition I sent it to them . If Rolex did no wrong then why would they pay me? If they had a legal leg to stand on why would they pay me.. They have high priced lawyer on retainer ( they are a big multi national company. No, Rolex is not the world class company that they use to be. Years ago this would not have been an issue. I would have sent my watch in, had it repaired and it would be over. I would not try to keep this drama going but for the hostility I'm receiving from the fan boy club.

To be honest, you're not a coherent writer. You use an overabundance of conversational English, tinged with a venomous tone. Unfortunately, that is not an effective way to communicate in this particular format. Sorry.

I agree with you regarding Rolex failing to repair your bracelet under the parameters of their FULL SERVICE description. That's more than likely why they paid you. You exploited a gap in their service description. I give you credit for that.

The allegation that your bracelet came back from Rolex with a severely stretched bracelet, (when the one you sent in supposedly wasn't) for whatever reason, is completely ridiculous.

[Vaxe]

I agree with Padi 100%.
To the OP: My experience with RSC NY has been nothing short of incredible. Their service is fantastic.

RSC will polish/refinish a bracelet in fair condition. They will not repair or replace wear and tear on this level.
While I agree they should've at least polished it, your expectation to receive back a pristine un-stretched bracelet is unrealistic.

Take for instance the case. They will only polish up to 5 times before recommending the owner to pay to replace it entirely.

Originally Posted by padi56

Have to agree myself have some 20 plus years old that were used as working tools underwater and show very little wear.Myself have not seen a oyster bracelet as worn as that unless not cleaned and worn correctly by its owner.And myself find some of Evil-twin posts quite rude to some of the members that don't totally agree with him and will further state this is not wanted or needed on forum.

[Evil-Twin]

This is how I sent it


This is how I got it back after spending 1083 dollars..

[Fleetlord]

Originally Posted by Evil-Twin

This is how I sent it


This is how I got it back after spending 1083 dollars..

The "before" picture doesn't show the clasp side of the bracelet. 6" o' clock..

The "after" picture shows the clasp side bracelet. 12 o'clock side draped over the case back with clasp on display..



How does this prove your claims?

[Wesley Crusher]

I really don't want to add any fuel to the fire, but the before picture shows the inner side of the bracelet and the after picture shows the outer side. The outer side will always have more scratches than the inner side since the outer side is what makes contact with everything. Unfortunately, Bill, the pictures don't prove much.

Having said that, I believe that it is possible that Rolex returned the watch in worse shape than it was sent in. Anything is possible.

[Evil-Twin]

Originally Posted by Vaxe

I agree with Padi 100%.
To the OP: My experience with RSC NY has been nothing short of incredible. Their service is fantastic. How does your experience have any bearing on my issue this time' I've sent my watch to RSCNY five times and My experience was fantastic three of the five times. Are some people doubting that IM making this all up? I think I have a right to defend myself against the hostilities I've received here. Suggesting that they way I received my watch back would be considered " Fantastic Service" why would someone cloud my issue other than to defend Rolex, as If I was a liar and because they received fantastic service, that everyone receives fantastic service.
RSC will polish/refinish a bracelet in fair condition. They will not repair or replace wear and tear on this level.[/B]
What level..? did you see the way I send my 7 year old bracelet in for service?
While I agree they should've at least polished it, your expectation to receive back a pristine un-stretched bracelet is unrealistic.

Take for instance the case. They will only polish up to 5 times before recommending the owner to pay to replace it entirely.

For your information, they suggested I replace 5700 dollars worth of parts ( everything but the movement.. ) Did you see the condition of my watch when I sent it in??? did it look like it needed 5700 dollars worth of work?

There is no win here on this forum.. its Rolex can" do no harm" or get off the forum.. You are a liar if you say anything against Rolex, they are wonderful and continue to be wonderful.

You see you can censor me, boot me off this forum.. I only came here for information and then to " Help" those with similar experiences.. and share mine. From the good that R0lex use to do, to there questionable morals and ethics that I experience this time. As promised I will post photos from Michael Young's work , and then Ill be gone.

[Welshwatchman]

I hope that you get satisfaction in this matter Bill in your short time left with your family.

I truly hope that Rolex bend over backwards for you but I'm not certain that they will.

I would if I were in charge.

I can't offer you any advice, perhaps in other circumstances.

All the best from me, for what it's worth.

Paul

[Evil-Twin]

Originally Posted by Fleetlord

The "before" picture doesn't show the clasp side of the bracelet. 6" o' clock..

The "after" picture shows the clasp side bracelet. 12 o'clock side draped over the case back with clasp on display..



How does this prove your claims?

CAN YOU SEE the photo of how I received my watch back??? its scratched, that's all, IM sorry that I didn't not take a bunch of photos of my watch before I sent it, I really didn't think I had too. The before photo shows the condition I sent the watch. it doesn't show every angle.
'LOOK at the after picture'.... would you accept that watch in that condition after spending 1100 dollars?
BTW I've seen many many watches here in this forum that were ten times worse then my watch that were sent to Michael young and repaired.. te big problem here is the definition of unrepairable.

Just look in the thread, " another success story from Michael Young." you will see watches in extremely poor shape.

[Welshwatchman]

Anyone wanting to continue arguing with Bill on this one .....

Go back and read carefully.

Then I dare you to continue.

[Evil-Twin]

Originally Posted by Wesley Crusher

I really don't want to add any fuel to the fire, but the before picture shows the inner side of the bracelet and the after picture shows the outer side. The outer side will always have more scratches than the inner side since the outer side is what makes contact with everything. Unfortunately, Bill, the pictures don't prove much.

Having said that, I believe that it is possible that Rolex returned the watch in worse shape than it was sent in. Anything is possible.

sure they do, look at the picture of the watch I received after spending 1100 dollars , would you accept that? and BTW , there are no caveats as someone suggested, it simply says, they will repair or " REPLACE " any worn damages parts... that means " Repair or replace " it doesn't mean some times , or if they feel like it, or if its an opportunity to upsell a bracelet.
this repair or replace appears in the 6th step of the Service your Rolex overview. the 6th step has to do specifically and only with the repair and refinish of the bracelet.

[Johny]

Originally Posted by Johny

i think that rolex engraves a number inside the clasp of watches they have in for servicing etc...might be worth a look when you get it back from M.Y.


you may even have several numbers engraved from your previous services.

oops...i meant to ad to this previous post as well as quote it.

[Evil-Twin]

Originally Posted by Welshwatchman

Anyone wanting to continue arguing with Bill on this one .....

Go back and read carefully.

Then I dare you to continue.

IM not trying to be a butt hole here.. believe me...
IM only hitting back balls that are thrown at me.

this thread was all about Rolex dropping the ball.
About me getting them, under threat of litigation, to return my money
Show that I gave them the opportunity to make it right via phone conversation. To which they offered no solution.
Offer them conclusive proof that they failed to deliver the service that they spelled out on their website.
All this drama was a direct result of the word bending, unfounded skepticism and hostility I received here in this forum.. If it wasn't for the fan boys, and their distortion of the facts, this thread would have been about ten post long, and not the 5000 + hits its received. this thread would have been buried about ten pages back by now , only to be revived when I posted photos from Michael young. then it would have disappeared again. I didn't make this thread long, the fan boys did. I didn't let Rolex crap on me, and I certainly wont allow anyone here to do it either.

[Welshwatchman]

Originally Posted by Evil-Twin

IM not trying to be a butt hole here.. believe me...
IM only hitting back balls that are thrown at me.

this thread was all about Rolex dropping the ball.
About me getting them, under threat of litigation, to return my money
Show that I gave them the opportunity to make it right via phone conversation. To whick they offered no solution.
Offer them conclusive proof that they failed to deliver the service that they spelled out on their website.
All this drama was a direct result of the word bending, unfounded skepticism and hostility I received here in this forum.. If it wasn't for the fan boys, and their distortion of the facts, this thread would have been about ten post long, and not the 5000 + hits its received. this thread would have been buried about ten pages back by now , only to be revived when I posted photos from Michael young. then it would have disappeared again. I didn't make this thread long, the fan boys did. I didn't let Rolex crap on me, and I certainly wont allow anyone here to do it either.

I see your point of view, Bill.

I also ready ALL the posts including one key point that should have stopped any further bickering towards you.

It takes two to argue, Bill. I don't expect any more traction against your views.

Like I said, hopefully Rolex will bend over backwards to make you satisfied.

[Evil-Twin]

I've received many very encouraging and supportive private messaged from some very kind and empathetic members, saying "thank you for telling it like it is", etc., its funny that they didn't do it in Open forum.,.. You don't have to be a rocket scientist to understand why.

Say Something nice about Rolex or don't say anything at all.

to quote a tenured member to a newbie here a few days ago

'' You wont have any friends here if you post negative experience about Rolex"

BTW I still like Rolex watches, they are beautiful... I don't even hate Rolex.. I do not like the service I received or the manner in which they did nothing to resolve it, and it took a strong arm threat to get them to do the right thing.
Bill