Insulted by AD

[Ruud Van Driver]

Originally Posted by superdog

its not a great selling watch.

you have the right to not be happy, but:

if they offered you 40%. They can probably sell it at maybe 60-70%.

And they have the right to make some money as well. They have all their brick and mortar expenses that they have to pay.

I personally don't think it is insulting.

Originally Posted by m1911a1

I have a feeling you'd still be upset.....
It's only business....especially on their part...
There may be a number of reasons they gave you the response/figures they did.
Too numerous to list here.....but I'll bet offending you was not on the list.

Think about this....
At 16 months the watch is definitely USED.
What would any end user pay for this watch right now? MSRP less 30%?
That means the AD has 30% for themselves in which they have to probably Service, then SELL.....
This means Inventory it for who knows HOW long before the first or hundredth prospect wants to shell out ANY money for it.....
If that happens for them relatively smoothly, they will make 20%~25%.

You are trading UP....which is good for all....
Do you think that was their final answer.....or would they reconsider?

Hard to disagree with either of the above. I wouldn't be offended at 40% of MSRP on what is not a 'hot' model. If it was an SS Daytona, SS Sub, D-Blue or BLNR then that would be an entirely different box of fish.

Not a watch, I know, but I wasn't particularly happy when I was offered £2k below 'book' on my three year old Merc (with only 14k on the clock and was in immaculate condition) last year but in the cold light of day, the dealer is a business not a charity. However, I thought it through, factored in the 25% discount I had when I bought the car brand new and ultimately it wasn't a bad offer.

[ragingcao]

Originally Posted by watchwatcher

I would hardly call that an insult...just business. If you don't like the deal, walk away.

It's not personal.

This

[jw0n]

Like many have opined, there's no need to feel insulted. Its just business. If you're not satisfied with their offer, you don't have to take it.

[Andad]

Selling it privately is the way to go.

An AD might value your Rolex at 70% tops of his cost price for a used item.

On a 10k watch that would be about 4K.

He would also need to service it etc.

[amg55]

It's not often one goes to trade in a car or a watch and gets a pleasant surprise. More often than not, it's a rude shock what's on offer. Like most of said, it's just business.

[RKTudor]

Originally Posted by Duey

Totally agree with Seth here -

Your AD can buy a new one from Rolex for about 36.5% off MSRP.
So offering you 40% off MSRP for your used one is more then fair ..

Believe he said he was offered 40% of MSRP so 60% off MSRP. Correct?


Think the answer is clear after a number of well thought out responses. See yourself... Maybe here! :)

[WhatTheDeuce]

Originally Posted by Ragna

" INSULTED BY AD "



When i read this i thought they told your watch was a fake or something like it.



.. would never guess that what happened was that they offered a price that just didnt satisfy you.

I thought I was going to read "the AD told me I smelled".



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[Quailhunter]

My AD (I am a long term customer) set up deal where a large buyer/seller of used watches bought my Patek for a very fair price. I then bought a new GMT from her. I am sure she got a share of both deals and I am OK with that. The deal on the Patek was more than what I would have received from her store.

[Ckci]

Since the OP hasn't responded for 60 posts I'm thinking he was offended again. If I had to guess I suspect it's a watch they wouldn't be thrilled to buy and have taking up space in their store.

[carlhaluss]

Most ADs that I know will not buy used watches, nor take them on a trade for a new one. If they do take on trade, they discount the new one by 25%. Much better to do private sale. And a lot of ADs are not discounting Rolexes much at all locally.

[Racerdj]

Many here have had the same thing happen.

[Tony64]

Originally Posted by gtnator

My AD will credit 100% of the dollars paid on a watch purchased from them, towards a new watch. This is a service the AD provides to keep us coming back to (this) AD.


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Excellent point, and likely the basis for which the OP feels "insulted".
It's good business practice when a customer is expected to pay near full price, AND is trading up to a more expensive watch. Helps seemingly lessen the sting, but in reality it's just a shell game...

End result is the same, but the customer feels better in the deal.

[T. Ferguson]

When you think about it they were simply offering you the same deal Rolex gives them, approximately 40% off MSRP. From their standpoint it's a fair deal. They could take the money they offered you and buy a brand new watch from Rolex that they know they will sell (at some point) at MSRP or close to it.

For the same money they can buy yours used or a new one from Rolex. From their standpoint they are making a fair offer in that they figure to make less money on their investment buying your watch.

[Juantxo]

The watch fan has an emotional attitude towards the object of his interest/passion/desire. The seller is only interested in profit. Two different points of reference. You can't lose perspective.

[Viral]

OP...........sorry man, but there is no insult involved here at all. You are just another customer, and because you didn't like what was offered you felt insulted? There is no gun to your head.....walk away and don't post about it on internet forums.

Too many issues in life to get worked up over such 1st world problems

Did you think that creating a thread like this would somehow change things???

[goog53]

Please do not take offense as I am sure your watch is very nice BUT in general two tone pieces are not in demand which is why in the US you can expect at the very least a 10-15% discount and reselling them is very difficult. Best of luck

[kirksingleton]

If he offered you 40% of what you paid, he will in turn mark it up another 25% so he will retail it at a discount to new, sounds about right to me.
I Agree it stinks though.

[RHIII]

Here's my .02 on this subject -- and I've done many a watch deal (like many others here)...I've purchased many watches from my AD as well as trusted sellers here.

If you're going to outright buy - AD is a a-ok. If you're going to trade - go through a trusted seller -- regardless of relationships or past purchases -- ADs have margins, overhead and boundaries they have to work within.

I wouldn't be insulted. It's just business.

Just my .02 👍


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[beshannon]

Originally Posted by Globule

They will be selling me nothing more.

Well that will show them!

[KarlS]

Never gotten a decent price selling to an AD. I sell on chrono 24 with 100% success rate.

[Globule]

Many thanks to those who have responded with constructive comments. I am well aware that AD's and anyone else in business is entitled to a profit and I certainly don't begrudge it. Heck, I have been dealing with antique clocks for many years so I know markets.

I have already been offered considerably more for my watch than the pathetic 40% described in my OP and I am seriously considering letting it go.

It was interesting to let this thread go for a while without further input from me. There appear to be some folk who are prepared to accept very little from their "favourite" AD's for a trade in. They clearly have far more disposable income than me.

[ming the merciless]

I've had a similar experience in the past in the UK. They want to offer you £2k for a watch exactly like one they've got on display for £4k. Sharks.

[SMD]

If you could purchase a brand new one from Rolex for 62% of MSRP, how much would you pay for a used one? There are much better alternatives for a seller than an AD, but I would not find it insulting.

[Nairn1980]

I've had this before especially from the Aurum group , Watches of Switzerland, goldsmiths, Mappin & Webb.

I've enquired about trading in an SD, LV (old) and Ceramic Sub before.

The ceramic sub date I remember so clearly cost me new just under £5k new and they offered me £2k as a trade in......for a nearly new and MINT ceramic sub that they had on display new for £5k and wouldn't discount. The shop expressed my disappointment but they said they need to recon it, service it and put a warranty on it. I explained that as it was under a year old and MINT it needed neither of the above and was good enough for immediate retail but this fell on deaf ears.

The issue is they call their "buyer" or "robber" who bids in the hope of getting it cheap. Shop staff and managers don't seem to have any power.

I was actually so angry I called their head office and got a senior valuer who agreed the valuation was appalling and offered a bit more, Over £3k I think . Still woeful.

It's a hassle sometimes and takes more time but best to sell on here.

These big group ADs want to sell new with no discount, and steal your PX too. They give nothing and don't want to work with you. They have their nice shiny shops to pay for and often very snooty staff. That's why I only window shop in places like that now and stick to independents.

[77T]

I just don't get the ire aimed at ADs because customers don't know how to sell their own used watch (mint or not).

Any casual observer knows trade-ins fetch lower valuations that personal resale value. And by quite a bit...


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[superdog]

Originally Posted by 77T

I just don't get the ire aimed at ADs because customers don't know how to sell their own used watch (mint or not).

Any casual observer knows trade-ins fetch lower valuations that personal resale value. And by quite a bit...


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Agreed. Seems like a lot of anger for no real reason.

And it's not about having disposable income per say, but rather deciding what's more important, time or money.

OP, I think what most were saying is that, while you've got every right to walk from the deal, and find something more suitable for your comfort levels, there is no reason to feel "insulted".

I think the moral here is, don't worry, be happy.

[m1911a1]

I've bought, traded, and sold a lot of high-end musical equipment over the past 20 years.
The typical musician needs money for something else and declares....
""I just want to get back what I put into it""......because he took such meticulous care of the item for example. (Good for you!)


Then they think because they've done business with the same store more than once, somehow there is a "special relationship" which implies the SELLER has to make all of the concessions....or he's then the bad-guy if he doesn't.

Never is there a simple stand-alone deal with no strings (potential resentment) attached.

[Fleetlord]

Originally Posted by Globule

Many thanks to those who have responded with constructive comments. I am well aware that AD's and anyone else in business is entitled to a profit and I certainly don't begrudge it. Heck, I have been dealing with antique clocks for many years so I know markets.

I have already been offered considerably more for my watch than the pathetic 40% described in my OP and I am seriously considering letting it go.

It was interesting to let this thread go for a while without further input from me. There appear to be some folk who are prepared to accept very little from their "favourite" AD's for a trade in. They clearly have far more disposable income than me.

Don't waste a second more considering these "considerably" higher offers....your reference that you are looking to sell is a very soft seller and the market is getting softer....cash out now.

[Daryl]

i think its better to trade with TS

[Jari from Finland]

It was very low offer. You had better keep the watch.