Upset at rude dealer

[jonnyz1245]

Originally Posted by CRM114

Do you believe that Rolex sells more TT ladies watches, or all-SS ladies watches? Do you honestly believe that what holds true for men's TT in terms of desirability also holds true for women's TT?

When and where did I ever say that? I responded that discounts are available on TT. They are. Thats it. I never commented on anything else. Further more my response was to another posters comment that the fair price is msrp. Why is that the fair price? To who? If someone is saying to a stranger essentially you should be happy with paying msrp when I know for a fact that you can better with very little effort, as the OP already has, then I am going to say something. Personally I think its stupid to pay 10k for something that costs 10K if I know i can get it for 9K or 8K or whatever. The fair price to me (key word is "to me") is the price I negotiate on any good that I can negotiate a price on. YMMV

[CRM114]

Originally Posted by Etschell

i think his response was spot on. glad it made you upset. go back to bags and shoes if you cant take an honest response.

I've wandered into Hermes shops in Paris and HK looking for scarves as gifts, Chloe and Prada for handbags for the same, and always been treated exceptionally well as a know-nothing guy and walked away with my purchases quite happy knowing they'd be received well since good staff will steer in the right direction based on the information given/gleaned as to taste, style, etc. of the recipient.

However, I'm sure that first-rate treatment and help offered by the staff to a designer-dummy guy like me would have diminished or vanished completely if I came in immediately asking for discounts and making claims of "getting a better deal" elsewhere as if I were wandering between stalls at the old souk in Cairo buying trinkets. I'd even expect dripping sarcasm in some places

Then I could go on Hermes or designer handbag forums complaining about the rude treatment.

[jonnyz1245]

Originally Posted by Dirt

Results will vary right across the board.
CRM114 is quite correct.

As an example my then fiancé was more than happy to let me do the negotiating with any prospective dealer when I bought her Wedding present(from me) Rolex watch.
We share everything except tooth brushes and she fully understands that I am a better negotiator with everything. Plain and simple
But I only negotiate where I feel as though I may get somewhere with it and
I try not to waste anybody's time or fail to respect their need to turn a dollar.

I was never having as conversation with CRM114. I replied to Fleetlord. But in terms of the OP, my reply to Fleetlord was still when the OP had only one post and there was nothing in there about using this board for an expectation of a discount. They said they walked into a AD on the road after listing local and being offered an Ok discount.

To your point, I believe all dealings should be respectful. I know what I want to pay for something before I buy it and if I can't find it for that price, I don't buy it. It should be a win win for both parties.

[Dirt]

Originally Posted by CRM114

I've wandered into Hermes shops in Paris and HK looking for scarves as gifts, Chloe and Prada for handbags for the same, and always been treated exceptionally well as a know-nothing guy and walked away with my purchases quite happy.

However, I'm sure that first-rate treatment and help would have diminished or vanished completely if I came in immediately asking for discounts and making claims of "getting a better deal" elsewhere to the staff. I'd even expect dripping sarcasm in some places

Then I could go on Hermes or designer handbag forums complaining about the rude treatment.

Sadly that's certainly the way it appeared.
Amateurish is the word I would use to describe the OP's attempt to be a bit of a player.

[DHISTORY]

You have to love the sarcasm non-ad’s have. I kinda enjoy the banter back and forth when I visit my local watch guys in OC or LA. Unfortunately, their prices are always too high compared to what we pay on the Forum. I guess their looking for non WIS to drop $9k something that is 10 years old and polished to heck. Always good to take it as part of the experience.

[Rolexgal2017]

Originally Posted by CRM114

I've wandered into Hermes shops in Paris and HK looking for scarves as gifts, Chloe and Prada for handbags for the same, and always been treated exceptionally well as a know-nothing guy and walked away with my purchases quite happy.

However, I'm sure that first-rate treatment and help would have diminished or vanished completely if I came in immediately asking for discounts and making claims of "getting a better deal" elsewhere to the staff. I'd even expect dripping sarcasm in some places

Then I could go on Hermes or designer handbag forums complaining about the rude treatment.

Let's be real, people have gotten discounts at rolex. Read the threads in this forum. Hermes does not. Who on earth would ask for a discount at Hermes?

[Rolexgal2017]

Originally Posted by Dirt

Sadly that's certainly the way it appeared.
Amateurish is the word I would use to describe the OP's attempt to be a bit of a player.

Amateur i am. I've never bought one for myself before. That's why I'm in this forum to learn.

[Dirt]

Originally Posted by jonnyz1245

I was never having as conversation with CRM114. I replied to Fleetlord. But in terms of the OP, my reply to Fleetlord was still when the OP had only one post and there was nothing in there about using this board for an expectation of a discount. They said they walked into a AD on the road after listing local and being offered an Ok discount.

To your point, I believe all dealings should be respectful. I know what I want to pay for something before I buy it and if I can't find it for that price, I don't buy it. It should be a win win for both parties.

Yes.
But I think it should not necessarily be a win win scenario in each and every case.
More importantly I feel it's best to make a good deal. An exchange where everybody walks away at the end and they are able to say "that was good".

It has to be a mutual understanding of all things being well with the world even though one may have paid more than they had hoped
The OP just needs to build the relationships

[Dirt]

Originally Posted by Rolexgal2017

Amateur i am. I've never bought one for myself before. That's why I'm in this forum to learn.

I have every confidence your next encounter will be more positive

[jonnyz1245]

Originally Posted by Dirt

Yes.
But I think it should not necessarily be a win win scenario in each and every case.
More importantly I feel it's best to make a good deal. An exchange where everybody walks away at the end and they are able to say "that was good".

It has to be a mutual understanding of all things being well with the world even though one may have paid more than they had hoped
The OP just needs to build the relationships

Agreed!

[ronricks]

Originally Posted by biscotti

That seems high, especially in current climate. With no established AD relationship extremely doubtful that one can get anywhere near that.

TT Rolex are not scarce. They are everywhere. Again, the SS market and climate has nothing to do with TT or PM Rolex watches. Anyone saying it does is just trying to take your money. This is getting comical. It is like the people that continue to make up reason(s) for the price of 16710’s to climb higher. They made hundreds of thousands of them. They aren’t rare or scarce. People were saying “well Rolex doesn’t make a SS Pepsi anymore” and then Basel 2018 happened. Now they are on to other supposed reasons to try and justify the insane prices. It just keeps going with different excuses and reasons. They keep moving the goalposts.

[Dirt]

Originally Posted by ronricks

TT Rolex are not scarce. They are everywhere. Again, the SS market and climate has nothing to do with TT or PM Rolex watches. Anyone saying it does is just trying to take your money. This is getting comical. It is like the people that continue to make up reason(s) for the price of 16710’s to climb higher. They made hundreds of thousands of them. They aren’t rare or scarce. People were saying “well Rolex doesn’t make a SS Pepsi anymore” and then Basel 2018 happened. Now they are on to other supposed reasons to try and justify the insane prices. It just keeps going with different excuses and reasons. They keep moving the goalposts.

It's great isn't it?

On reflection, I do think I've only ever seen one 16710 in the wild though
I wonder where they all are?

[CRM114]

Originally Posted by Rolexgal2017

Let's be real, people have gotten discounts at rolex. Read the threads in this forum. Hermes does not. Who on earth would ask for a discount at Hermes?

I read the forums and here's what's real: The threads on this forum that relate to buying women's watches are rare, TT women's watches even rarer, TT women's watches purchased by people with no AD relationship like yourself rarer still as to be almost non-existent regardless of whether or not any discount was offered.

There is no lack of desirability for TT in the women's Rolex market. In fact, it's probably the most desirable and most-sold women's metal(s). More than all-SS (because there's gold, and therefore more bling and versatility with other jewelry the combo provides), and more than all-precious metal (due to price). This is quite the opposite of men's models especially here on TRF which is highly-skewed towards all-SS sport watches like Submariners yet as you said this is where you're deriving your expectations for big discounts.

The TT Lady DJ (if that's what you're after, you still haven't said) is possibly Rolex's single best-selling model watch, men's or women's, and desirability and sales are the basis for discounting items. Hard to move = greater possibility for discounts.

What model Rolex are you after? Almost all threads here in the forums are specific as to what someone is looking for when the discussion turns to possible discounts, yet you haven't offered anything except "Rolex watch, TT". That's like me asking about a Hermes scarf value based on nothing more than "Silk, 90 cm x 90 cm". Well, scratch that, more like just "Hermes scarf, Silk".

[D O C]

OP, go back to the out of state AD. Take the $200 off deal. Have them ship it to you and you won't have to pay the sales tax. Depending on the model and the price (plus your $200 off) this might amount to a significant discount when all is said and done. Maybe its the better deal than your local AD's offer.

[Texasjohn1970]

Originally Posted by josephvman

+1

Do you really expect dealers to bid on who can sell you the watch the cheapest?

It sounds like the guy at the second dealer was pretty experienced, and sized you up accordingly, and correctly.

Nailed it!

[TRM]

The guy made a valid point. If you can get a better discount at another dealer why wouldn't you just go back there?

[Star Ferry]

CRM makes a good point. Most guys don't want two tone, but many women do. It's blingy and it matches the tone of their other gold/silver/platinum jewelry. Ladies TT sells well, especially since it's a much cheaper alternative to full PM

When you negotiate -- for anything -- you take a risk, and "Go away" is one of the possible outcomes

[No SUBctitute]

Originally Posted by MinMay

Rolex AD is not a flea market where you can expect a discount. The shop doesn't need to give anyone a discount. You buy or walk away.... :)

False. If ADs want to sell the amount of PM watches they do, then they do need to give discounts.

[tuna_gmt]

I agree that the dealer is under no obligation to get into some price matching war, but regardless of what the customer is asking for there is never an excuse for being sarcastic or rude. It is simply not professional and therefore inexcusable. All the dealer has to say is, "hey, thanks for your interest but I'm not willing to lower the price."

I have found that salespeople at luxury brands in some instances (some are awesome, which I appreciate) can be exceptionally rude. It might be because they are the only dealer around for a highly sought after brand and don't have to work hard to make sales, I'm not sure. Sounds like this was one of those cases.

[woof]

Please don't take it personal when you don't get what you want. You should just go back to the other AD. Don't waste your time getting offended. Just don't go back.

[MinMay]

I don't think the AD was rude at all. He didn't tell OP to get out or ignore OP. He suggested OP to get it at the first place for a better deal.

How is that rude?

I asked for discount before and all of them said "no discount". I don't get mad. It is what it is. Just because some other AD gave 5% discount to a long-time customer, it doesn't mean I'm entitled the same treatment/discount. I still have a choice to buy or continue look elsewhere.

Anyhow, at the end of the day, OP can go back to the first AD since it's the better deal. Good luck.

[DARK_KNIGHT]

Originally Posted by Rolexgal2017

THANK YOU! This is how I feel. I didn't care that he couldn't provide me with a discount. It was the way he handled the situation in a Very Sarcastic tone.

I guess according to some people in this forum, sarcasm in customer service is common to them. I've never had an experience like this anywhere. Not at Saks FIfth and not at Wal-Mart lol.

If the main thrust of the original post was the sarcasm , then you could've flipped the narrative and commenced with that part being the intro.

I read that your main issue was the "low fat discount" offered was way below expectation and the sarcastic tone used to deliver the offer was the cherry on top.

But , dozens of posts later, the real issue was the "delivery" and not so much - the "low fat discount" .

Have you considered the pre-loved watch market?

[Ruud Van Driver]

Originally Posted by Rolexgal2017

I know that discounts are available for two tones. My local dealer offered an okay discount. I decided to check an out of state dealer (while on a road trip) and he offered a measly $200 off the price. I told him I was offered a more significant discount elsewhere and then he said I should go back there and enjoy my watch when I got one (in a very sarcastic tone). I was looking at some jewelry, but forget that...

This is going to be my first Rolex and it just put such a negative taste on my mouth. ���� When am I ever going to get one?

The out-of-state dealer did nothing wrong. How'd you expect him to react when he offered you a discount, which is a privilege not a right, and you told him you had better elsewhere?

If you're that hell bent on a discount, then try Omega, Breitling or Hublot.

Originally Posted by watchwatcher

If that hurts your feelings, you need to get some thicker skin.

You told the guy you had a better offer...what did you expect him to say?

Totally this.

Originally Posted by Rolexgal2017

You know Hermes doesn't provide discounts. Chanel, my S.A. let's me know when they start their sale (not classics of course) Hey if people are getting Rolexes with discounts then I want to join in too.

Then either build up a relationship with an AD or, as you're in the US, buy from a TRF trusted seller.

Originally Posted by c41006

It all depends on the way OP communicated the fact that she was offered a better deal elsewhere. Tone and wording can change everything.

Spot on.

Originally Posted by Dirt

You're a hard man

Yep. He's funny, too.


This thread is hilarious.

[Ckci]

You are an out of towns so he is unlikely going to receive a lot of business from you. I think what he offered is very fair in this setting.

[jaySL350]

Originally Posted by josephvman

+1

do you really expect dealers to bid on who can sell you the watch the cheapest?

It sounds like the guy at the second dealer was pretty experienced, and sized you up accordingly, and correctly.

+2,,,,,,

[AK797]

Originally Posted by Rolexgal2017

THANK YOU! This is how I feel. I didn't care that he couldn't provide me with a discount. It was the way he handled the situation in a Very Sarcastic tone.

I guess according to some people in this forum, sarcasm in customer service is common to them. I've never had an experience like this anywhere. Not at Saks FIfth and not at Wal-Mart lol.

Yes, I saw that straight away and replied accordingly but this is a forum of mostly men and they go straight to the money as usual. You didn't even mention the watch you were after.

[Nairn1980]

Originally Posted by Rolexgal2017

Let's be real, people have gotten discounts at rolex. Read the threads in this forum. Hermes does not. Who on earth would ask for a discount at Hermes?

This is why Rolex are changing...they don’t think you should expect a discount.

Clearly you wouldn’t ask at Hermes so why at Rolex?

Down the line people will be saying “who on earth would ask for a discount at Rolex?”...and that’s what they want the brand to move to.

[cvo]

My opinion when purchasing anything is, know exactly what you want, down to every spec / options. Do your research shop around but keep everything: discounts, prices, AD / vendors, etc., to yourself. Don’t ask for discounts, just let the sales person know you are interested and in the market to purchase the specific item. Give the salesperson your business card and let them know there isn’t any rush in them getting back with you. Just ask them to email or call you when they are prepared to provide their price & terms for the item in question. And when they give you their price & terms (sometime optional depending on the specific item of purchase), just say “thank you, I will consider your offer and will get back with you on my decision.” You then have all the data to make your decision when you have the level of data you feel is appropriate to make a decision. It might be one vendor or more, it is your decision to when you have enough data to make a final decision. You were polite to everyone. Your decision will be based on multiple variables, not just price. Only you know your priorities on what is important to you. It might be, you value the location of your AD because you want to come into the AD frequently to shot the breeze. There could be various reasons on your final decision. My point is about process, if you keep your process well defined and consistent, you are professional to all of your ADs and you have not burned any bridges. BTW, do follow up on the “no’s”, by stating, “I have decided to go with a different direction or vendor.” And sincerely thank them for your time and effort. Don’t go into any details, you don’t have to justify or defend your decision, you are the customer. You have all the data and control. Hope that helps on future purchases.


All my best!

cvo

[SearChart]

So you cannot accept no for an answer and are annoyed so much by his bit of sarcasm that you make a post about it online, and hope people agree with how 'terribly' you were treated?

[donq]

A luxury goods retailer with a snobby attitude?!

Say it ain’t so!