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Old 18 February 2019, 09:52 AM   #1
Jordanesque23
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Join Date: Jan 2019
Location: Jersey City
Posts: 19
AD damaged screws and links on a new watch. Exchange watch or replace links?

Just wanted to get your thoughts on what I should do about a brand new (unworn with stickers) white OP 39 that I bought four days ago from an AD. Exchange for a bnew watch or opt for link replacement?

Bought the watch in store and AD offered to resize the bracelet and ship out of state to save on taxes. Upon receiving the package, I inspected the new watch and was disappointed to see that the screw pins got mangled and the links were scratched during the adjustment. I was so disappointed since it's my first time to pay MSRP from an AD. It totally ruined the experience and the excitement of having my first Rolex watch. I was under the assumption that they would take care of the watch during sizing.

I'm heading to the AD tomorrow to discuss the issue but first I want to get your thoughts if it's reasonable for me to ask for a bnew replacement watch or should I just settle for link replacement. Tbh, I'm leaning towards the former since I paid for a bnew watch to ensure that it's free from any blemishes. Also, all the stickers are still in place and haven't worn it yet. I'm worried that they might damage the screws again if I opt for the link replacement.

Attached are some images for your reference. And any inputs and feedback are appreciated. Thanks.
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