RSC left me a nice gift on my caseback

[Jabbo84]

.......that won’t polish out

[LuminousMaximus]

I feel that with so many issues with RSC as of late, that I will simply send in my watches to people who care about quality...

[WyoWatch]

I had RSC Dallas leave me these presents on my Sub's crystal and numerous other marks on the case and bracelet. I was so mad and appalled after paying $600 or whatever for a service. Ended up speaking with the head of RSC Dallas while trying to get this resolved and got to ask if they had Stevie Wonder doing their quality control checks...

[002]

Originally Posted by Craigdwh

Good news update!
After 10 weeks, the watch sent and returned from the mothership with a new case back!

Happy with the resolution!

Awesome! And, the graining orientation looks better to me. Nice that they did such a good job resolving this. Enjoy

[ian.thomas]

Originally Posted by GreatScott

Why does the H look different to me?

Hummm... it looks the same to me.

[Asal94]

I'm glad RSC Toronto resolved your issue..

I just got my Tudor GMT back last week from RSC Toronto and my caseback was left with 3 similar scratches.

Looks like its going back for a third time (im going to have a big collection of Tudor pouches lol)

[ademarco]

Originally Posted by WyoWatch

I had RSC Dallas leave me these presents on my Sub's crystal and numerous other marks on the case and bracelet. I was so mad and appalled after paying $600 or whatever for a service. Ended up speaking with the head of RSC Dallas while trying to get this resolved and got to ask if they had Stevie Wonder doing their quality control checks.

Wow! I thought of sending my BLNR to get a polish and new crystal, but maybe I should take it to an independent watch maker that takes more pride in their work. Just appalling to see an official repair center return your watch in worse condition than when you sent it to them.



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[JodyHighroller]

Originally Posted by WyoWatch

I had RSC Dallas leave me these presents on my Sub's crystal and numerous other marks on the case and bracelet. I was so mad and appalled after paying $600 or whatever for a service. Ended up speaking with the head of RSC Dallas while trying to get this resolved and got to ask if they had Stevie Wonder doing their quality control checks...

Did they get things squared away for you?

[PVson]

Seek punitive damages. Or better yet put you on top of the list of any Rolex model you desire in the future.

[Johnnie K]

Let's hope they can bring it back to original condition, but seems unlikely. I agree that an exact copy be made to replace the case back as well as some freebies thrown in.

[~dadam02~]

Originally Posted by PVson

Seek punitive damages. Or better yet put you on top of the list of any Rolex model you desire in the future.

How can they do that, Rolex don't sell watches directly to the end consumer, its all through an authorised dealer network?

[Burlington]

Good they swapped it out - hard to tell from the photo, but is that laser etched rather than hand engraved ?

[Laszlo]

Geez, that’s rather disturbing.

[Dpop24]

Originally Posted by O M Z

WHAT ARE THOOOOOSE


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Now, that made me laugh. Excellent work sir.


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[Boaters]

I am glad they got you a new case back. Still with all the horror stories will definitely go with an independent when the time comes.

[Craigdwh]

Hey guys thought I would share this here for some more fun





Let the roasting continue


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[1665fan]

Unreal.....idiots!

[stevedssd]

Originally Posted by Craigdwh

Hey guys thought I would share this here for some more fun

Let the roasting continue


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You can't beat a sense of humour at the moment. I could try and pretend that the Birkenstocks look great but I really can't

[lamnyc]

Another butchered job by RSC. This is getting too common.

[pikers]

Sorry to hear that.  I hope they make it right for you.

I had a pretty horrible experience with servicing my Tudor Range a few years back. Sent it in because one of the hands came loose. They sent it back with a Black Bay crown. Yes, you read that correctly, a Black Bay crown. Not sure how they made that mistake as they are DRASTICALLY different and the BB crown looks ridiculous on the Ranger. After weeks of sending images and arguing with them on the phone, they agreed to "fix" it but I had to foot the bill for shipping it back to Tudor. I'd be hesitant to buy another Tudor based on my experience. 

[calishine]

Originally Posted by Craigdwh

Hey guys thought I would share this here for some more fun





Let the roasting continue


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With socks on no less;

[startrolexendrolex]

This sucks, happend to me at rsc before also. Mine was white gold Pepsi. Just hurts, and you can't help but feel like they don't care about your watch.

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[fania123]

F RSC you got a better shot at letting the kid at the watch kiosk at the mall work on your watch.

[fsprow]

Just my opinion, but I would have resolved the matter with the RSC before posting my gripe. And, I’ve had nothing but great experiences with three different RSC’s.


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[Craigdwh]

Originally Posted by fsprow

Just my opinion, but I would have resolved the matter with the RSC before posting my gripe. And, I’ve had nothing but great experiences with three different RSC’s.


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Clearly you didn’t read the thread lol.


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[Theoffice]

That’s deep, wow surprised

[Quamby]

That is gross negligence by the RSC. Totally unacceptable.

I don't know how they stuffed it up so spectacularly.

[paul cbc]

OP, glad you got it resolved and with the correct solution.

I like your Birks and think they go nicely with your watch.