AD Giving Me Trouble

[superdog]

I think this guy is yanking the proverbial chain...

[rudegar]

Your request to open it is reasonable. It's not a matter of how much you paid. I bought my GMT a few months ago as you described. The coffin was opened in my presence. Refuse delivery. Change dealers if necessary. Your OCDidness is not the issue or anything to be sheepish about. You made a reasonable request and they failed to meet it


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[m j b]

I buy my watches used (usually) so all of that stuff doesn't mean anything to me. I'd rather let someone else touch it briefly and hand it over to me along with several thousand dollars.

That said: It's your watch, your purchase, and you need to be 100% satisfied and happy. If not, then take your business elsewhere. Don't sweat it. You're the customer, and they need to do what you asked or give you your money back.

[donq]

I was going to say the OP is being pretty self indulgent, but then I thought about the fact that he's buying a platinum Rolex and the point seemed kind of moot.

[Onikage]

Personally I'd just take the watch. Possibly weeping at the fact I'd spent so much for the AD, stickers and swing tag experience.

[Propofol]

Update:

Saw the watch. Was fully stickered and tagged however the coffin was opened when I explicitely said DO NOT OPEN IT PRIOR to our mutual agreement to place the order and me pay for it. So that was violation #1 of our business agreement.

The green box was also opened and out of the bubble wrap. Speaking to the point above, they "had to open it" for inventory or something. Sure whatever. But there is absolutely no rhyme or reason to open the damn green box. Tom MD posted the way the green box comes professionally wrapped in bubble wrap. This was not.

Solution: they were quick to order me another watch. No paperwork shown. Hmm....

Will post pics in a few weeks when I get it.

[tkerrmd]

Originally Posted by Propofol

Update:

Saw the watch. Was fully stickered and tagged however the coffin was opened when I explicitely said DO NOT OPEN IT PRIOR to our mutual agreement to place the order and me pay for it. So that was violation #1 of our business agreement.

The green box was also opened and out of the bubble wrap. Speaking to the point above, they "had to open it" for inventory or something. Sure whatever. But there is absolutely no rhyme or reason to open the damn green box. Tom MD posted the way the green box comes professionally wrapped in bubble wrap. This was not.

Solution: they were quick to order me another watch. No paperwork shown. Hmm....

Will post pics in a few weeks when I get it.

Well there ya go!!

A super special Grail watch!!! Huge congrats!!!

Wait new arrival pics!!

[Flex368]

Originally Posted by Propofol

Will post pics in a few weeks when I get it.

I´m curious to know if there is any interesting news?

[Mugszy27]

Wow. I hope you find it worth the wait - again. What happens if they botch the deal again?

[dera]

The opening of the cradle when you can see it is sort of reasonable.
Showing paperwork is not - Rolex specifically prohibits their ADs on doing this.

You paid full whack - they can give the first watch away for free and still make profit.

[Propofol]

Originally Posted by dera

The opening of the cradle when you can see it is sort of reasonable.
Showing paperwork is not - Rolex specifically prohibits their ADs on doing this.

You paid full whack - they can give the first watch away for free and still make profit.

Oh yeah? Where'd you hear this from? Bc I called Rolex NY and they told me this isn't true. "It's up to the discretion of the AD."

[dera]

Originally Posted by Propofol

Oh yeah? Where'd you hear this from? Bc I called Rolex NY and they told me this isn't true. "It's up to the discretion of the AD."

Ok, let's clarify what we are talking about first; What exactly is it that you wish to see? The fact that they ordered it after you paid?

I think what you need to see is the shipping sheet, where Rolex lists the watches the AD is about to receive from them, including their serial numbers (this is what they use to make sure the serial numbers match). They receive this usually 3-5 days before the shipment arrives. This they can show you. The purchase order form they cannot. This is specifically prohibited in the dealership agreements, where the dealer agrees they will never release information regarding any purchase prices of the timepieces.
So you can see when the dealer received the watch, but I don't understand why you would ever even doubt this. If they had it in stock you would have it on your wrist right away.

I just think all this is pointless and you are not any wiser by any of this paperwork. You can see from the warranty card that it is a product ordered by the AD you are dealing with. With the new warranty cards, the AD can NOT sell you a watch that they acquired from someone else. I mean it is impossible - they activate the card by charging a small purchase on that warranty card (it's pretty neat) using their card machine, and they cannot do that for a watch that is not in their inventory.

[GB-man]

Originally Posted by dera

The opening of the cradle when you can see it is sort of reasonable.
Showing paperwork is not - Rolex specifically prohibits their ADs on doing this.

You paid full whack - they can give the first watch away for free and still make profit.

Not true

[dera]

Originally Posted by GB-man

Not true

On a Platona, the difference is a few thousand. Few k for a Platona is "giving it away".
Profit margins are not far off 45% on them.

[rollyp]

Originally Posted by dera

On a Platona, the difference is a few thousand. Few k for a Platona is "giving it away".
Profit margins are not far off 45% on them.

37.5%, I believe.

[melrob1]

Why did you buy from the same AD??? Like I mentioned before they must have traded or purchased from another AD. Only way I stay is if they gave at least 15% off.

[dera]

Originally Posted by melrob1

Why did you buy from the same AD??? Like I mentioned before they must have traded or purchased from another AD. Only way I stay is if they gave at least 15% off.

And how exactly is this possible, even in theory?

[melrob1]

Originally Posted by dera

And how exactly is this possible, even in theory?

Very possible and happens all the time. I have a friend who manages a HUGE Rolex AD and he tells me they have to do that often for many different reasons. If Rolex is quoting a few months to build and another AD has one in stock and are willing to trade or sell to another AD then why not get it from another AD. Deliver the sale faster. Why would they order him another as he suggests instead of just showimg him shipping label and part of the invoice from Rolex. They don't have to show cost. They would never hold on to such and expensive watch and have to inventory it because they don't want to show him proof. Only to save face. Again very common practice for fellow AD's to do stuff like this.

[dera]

Originally Posted by melrob1

Very possible and happens all the time. I have a friend who manages a HUGE Rolex AD and he tells me they have to do that often for many different reasons. If Rolex is quoting a few months to build and another AD has one in stock and are willing to trade or sell to another AD then why not get it from another AD. Deliver the sale faster.

And what name is in the warranty card then?

[johneh]

Originally Posted by melrob1

Why did you buy from the same AD??? Like I mentioned before they must have traded or purchased from another AD. Only way I stay is if they gave at least 15% off.

Why must they have gotten it from another AD? Do you think watches are made to order and they actually take 2-3 months to get from Switzerland to NY? Is it coming via a Mayflower replica ship? If an AD orders one it's entirely possible that Rolex could have one to them in less than a week if they really wanted to.

If someone was willing to pay full price (god knows why) for a high margin watch like the Platona you can be damn sure I'd have in coming into my store faster than you could imagine, mostly so they didn't have time to come to their senses and change their mind.

[5thAveRolexMan]

The Rolex plastic shipping box MUST be opened by the
Rolex New Goods Dept. to insert the watch!
They arrive at EVERY AD in those same boxes,
and they ARE NOT SEALED!
Nor does Rolex ship them in Bubble wrap.
The AD that delivered the watch pictured earlier in this thread
wrapped the warranty & box in bubble wrap!

[dera]

Originally Posted by 5thAveRolexMan

The Rolex plastic shipping box MUST be opened by the
Rolex New Goods Dept. to insert the watch!
They arrive at EVERY AD in those same boxes,
and they ARE NOT SEALED!
Nor does Rolex ship them in Bubble wrap.
The AD that delivered the watch pictured earlier in this thread
wrapped the warranty & box in bubble wrap!

By inserting the watch you mean entering it to their inventory, so they can actually sell the watch (or more like, activate the warranty)?

[johneh]

Originally Posted by dera

By inserting the watch you mean entering it to their inventory, so they can actually sell the watch (or more like, activate the warranty)?

I think he meant insert the watch into the shipping coffin to send from the factory to the AD. I can confirm that the last two I have purchased have been in a coffin, and neither of them were sealed.

[dera]

Originally Posted by johneh

I think he meant insert the watch into the shipping coffin to send from the factory to the AD. I can confirm that the last two I have purchased have been in a coffin, and neither of them were sealed.

They all come to the AD in the coffin, and they are never sealed. The AD also inserts the watch into their inventory when they receive it, thats when usually they also put the watch into the green box.
I was thinking perhaps he might have meant that.

Whatever it is, the fact is the watches do not come sealed to the AD. The "opening of the coffin" gives no guarantees the watch hasn't been out before.

[superdog]

Forgive my skepticism.

I'll believe it when I see it.

[DCgator]

BLUF: It's the OP's money, the AD agreed to his stipulations and the OP should be 100% satisfied. Period.

I'm with the OP re AD violating agreement. I have the same standard when it comes to agreements made. If the other party violates anything then it's turned off or I'd have to be convinced otherwise.

OP - stick to your principles, your OCD, whatever. You have the right to reject the watch as it did not fully meet agreement and expectations.

Share pics soon as you can.

[Manofsteelpt]

Originally Posted by superdog

Forgive my skepticism.

I'll believe it when I see it.

I'm totally with you, Seth!

I'm not buying this guy at all... He is totally messing with the board.

[Propofol]

I'll have definitive answers for everyone within a few weeks, but for the sake of argument:

Does anyone know DEFINITIVELY how Rolex ships their watches to the AD? For such a large, active, and amazing forum, I'm surprised there are not more ADs around to chime in!

Are the green plastic boxes shipped unwrapped in another box? Are they wrapped and placed in another box? I keep thinking they are shipped from Rolex like in the picture that Tom MD posted. Thanks.

Edit: this photo, and I've seen others like it too.

[dera]

Originally Posted by Propofol

I'll have definitive answers for everyone within a few weeks, but for the sake of argument:

Does anyone know DEFINITIVELY how Rolex ships their watches to the AD? For such a large, active, and amazing forum, I'm surprised there are not more ADs around to chime in!

Are the green plastic boxes shipped unwrapped in another box? Are they wrapped and placed in another box? I keep thinking they are shipped from Rolex like in the picture that Tom MD posted. Thanks.

They are not bubble wrapped like Tom posted.
Watches with the card and tag are in the plastic containers, unsealed. Boxes and sleeves separately.
Dealer checks the serial numbers and puts the watches into the boxes with cards and tags.

When Rolex went from 2 year to 5 year warranty, they simply shipped everyone the new green tags and warranty booklets and requested the ADs to replace old ones.

[Jemspeed]

This thread is a lot of fun. Who cares if the watch has been touched. It was made, it was touched. If the OP is this obsessive as a Dr., that's great.