ROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEX
10 September 2016, 11:17 PM | #121 |
"TRF" Member
Join Date: Feb 2016
Real Name: Alex K
Location: England
Watch: SD4K, BLNR, Hulk
Posts: 397
|
|
10 September 2016, 11:18 PM | #122 |
2024 SubLV41 Pledge Member
Join Date: Jul 2013
Real Name: Brian (TBone)
Location: canada
Watch: es make me smile
Posts: 78,129
|
My local AD dies not request this, but they also move a lot of watches.
The Panerai AD requests a 20% deposit but it is refundable. |
11 September 2016, 12:25 AM | #123 |
"TRF" Member
Join Date: Sep 2010
Location: Gotham
Posts: 9,641
|
You grassed the AD to Rolex, possibly jeopardising their business? Over something this trivial.
|
11 September 2016, 12:30 AM | #124 |
2024 Pledge Member
Join Date: Aug 2008
Posts: 5,533
|
I don't see an issue with this. The salesman could have done a better job in explaining why a 20% deposit was needed. There are plenty of people that will mess with watches at the store... only to buy elsewhere or online. What do you expect from these people? They don't owe you anything here. Let's be real here.
|
11 September 2016, 12:30 AM | #125 |
2024 Pledge Member
Join Date: Jul 2016
Location: The Ice House
Watch: Ingersoll Mickey
Posts: 3,400
|
A couple of misconceptions:
The OP did not ask the AD to order anything. The AD said they already had it. The discussion as reported here was about shifting inventory between two locations of the same dealer. The dealer in Houston has no expectation that a guy who puts himself second on a list is going to buy the watch. If that was the case then there would be no second on the list because the expectation would be that the first guy would buy it. All a list is is a request for a phone call. Rolex can't drop a dealer "at the drop of a hat." They have a mutual agreement. Sales reps manage a territory and this particular dealer has been vetted by Rolex and chosen as the best option given the choices available. Rolex isn't going to abandon a territory or choose the second best option, and if Rolex had a habit of flipping dealers in a given territory "at the drop of a hat" then this forum would be full of discussion about it. I have no specific Rolex dealer experience (other than as a client) but I'm 53 and all I have ever done is sales, both from the manufacturer and retail end. Rolex is a powerful brand but they are not omnipotent. And the primary edge that a brick and mortar store has, especially in the internet age, is service (or the illusion of it). By my lights the OP got crappy service. There are many creative ways to encourage a sale. The AD in question showed no creativity at all. |
11 September 2016, 12:32 AM | #126 | |
2024 Pledge Member
Join Date: Aug 2008
Posts: 5,533
|
Quote:
I COULDN'T HAVE SAID IT BETTER MYSELF... |
|
11 September 2016, 12:34 AM | #127 | |
2024 Pledge Member
Join Date: Aug 2008
Posts: 5,533
|
Quote:
|
|
11 September 2016, 12:36 AM | #128 | |
2024 Pledge Member
Join Date: Jun 2013
Location: ATL
Watch: 126610LV
Posts: 2,753
|
Quote:
I am not buying anything with a non refundable deposit. I have no issue with the deposit but it being non refundable is a deal breaker. Say the watch shows up with one of those 1x cyclops? You going to take delivery of the watch? I'm not. |
|
11 September 2016, 12:37 AM | #129 |
2024 Pledge Member
Join Date: Jul 2016
Location: The Ice House
Watch: Ingersoll Mickey
Posts: 3,400
|
|
11 September 2016, 12:40 AM | #130 |
2024 Pledge Member
Join Date: Aug 2008
Posts: 5,533
|
|
11 September 2016, 12:47 AM | #131 |
"TRF" Member
Join Date: Jul 2015
Location: WA
Posts: 272
|
Tiffany doesn't charge to move Diamonds between stores. Rolex AD is crazy, they should do a 500 non refundable deposit.
|
11 September 2016, 12:47 AM | #132 | |
"TRF" Member
Join Date: Jul 2011
Real Name: Brandon
Location: Indianapolis
Watch: my money vanish
Posts: 8,506
|
Quote:
No I would not buy that watch. I didn't say I would. I said it is their right to ask. It is my right to refuse and find another dealer. I have done deposits on things before that were referred to as "non refundable" by a salesperson. First and foremost, my intention was to purchase the item when it arrived. But in most states the non refundable does not hold water in court and the retailer and their lawyers know it. I was a sales manager and GM in the car business for a long time. We special ordered some pretty odd duck cars for quirky people before and had them sign a buyers order that said that their $5000 deposit was non refundable blah, blah, blah. Bottom line, if they did not take delivery of said automobile, we would eventually have to refund the deposit. Credit card companies will take the same stance and refund the customer if they never take delivery of the merchandise. Now there may be an investigation and the vendor may prove that it has a signed contract but this was a rouge salesperson that was out of line with their policies according to the manager. Sent from my iPhone using Tapatalk |
|
11 September 2016, 12:52 AM | #133 |
Banned
Join Date: May 2012
Real Name: CJ
Location: Kashyyyk
Watch: Kessel Run Chrono
Posts: 21,112
|
|
11 September 2016, 12:53 AM | #134 | |
2024 Pledge Member
Join Date: Aug 2008
Posts: 5,533
|
Quote:
|
|
11 September 2016, 12:59 AM | #135 |
2024 ROLEX DATEJUST41 Pledge Member
Join Date: Sep 2013
Real Name: Danny
Location: Bay Area CA
Watch: Yellow Gold
Posts: 20,314
|
So OP did you go back and buy the watch after calling Rolex USA?
|
11 September 2016, 01:02 AM | #136 |
"TRF" Member
Join Date: Jan 2013
Location: California
Posts: 3,106
|
Ridiculous. Here's how the Journe Boutique in LA handles this situation. I was interested in a platinum watch they did not have in stock so the boutique manager had a new one sent Fedex from New York so I could SEE IT. He called when it was in and I went to the boutique and we spent 45 minutes talking about it. I let him know I wasn't ready to buy and thanked him. That's how to treat a potential customer.
|
11 September 2016, 01:03 AM | #137 |
2024 Pledge Member
Join Date: Jul 2016
Location: The Ice House
Watch: Ingersoll Mickey
Posts: 3,400
|
|
11 September 2016, 01:06 AM | #138 | |
2024 Pledge Member
Join Date: Aug 2008
Posts: 5,533
|
Quote:
|
|
11 September 2016, 01:11 AM | #139 |
"TRF" Member
Join Date: Dec 2015
Location: Miami, FL
Watch: Ballon Bleu
Posts: 164
|
glad you didnt take the bait! I wouldnt have either!
|
11 September 2016, 01:14 AM | #140 |
Banned
Join Date: Nov 2010
Location: Kingstown
Posts: 58,279
|
|
11 September 2016, 01:41 AM | #141 | |
2024 Pledge Member
Join Date: May 2013
Location: Vain
Posts: 6,023
|
Quote:
Starting frantic and overly dramatic threads about "non-situations" will lead to mostly backlash. The BLNR is cool. Just go buy one. The End |
|
11 September 2016, 01:52 AM | #142 | |
"TRF" Member
Join Date: Aug 2015
Location: NYC
Watch: 114060
Posts: 223
|
Quote:
|
|
11 September 2016, 01:55 AM | #143 | |
Banned
Join Date: Dec 2009
Real Name: Mike
Location: Tampa, Florida
Watch: Pepsi GMT
Posts: 2,926
|
Quote:
|
|
11 September 2016, 01:59 AM | #144 |
"TRF" Member
Join Date: Jan 2013
Location: California
Posts: 3,106
|
The AD could have asked for a small deposit, refundable, just to insure the customer comes back and isn't wasting the AD's time. Then if the customer isn't interested give him his deposit back and say thanks maybe some other time. If the each is so easy to sell what's the problem.
|
11 September 2016, 02:01 AM | #145 |
"TRF" Member
Join Date: Jan 2013
Location: California
Posts: 3,106
|
|
11 September 2016, 02:04 AM | #146 |
"TRF" Member
Join Date: May 2007
Location: .
Posts: 17,898
|
Where's the OP??
Hope buying the watch and apologizing for his behavior to the AD. Looking forward to the wrist shot, that would be best outcome of this entire thread. |
11 September 2016, 03:16 AM | #147 |
"TRF" Member
Join Date: Jan 2010
Location: UK
Watch: GMT
Posts: 8,385
|
Yep, I'm expecting an "incoming" and a nice shiny BLNR :)
|
11 September 2016, 04:02 AM | #148 | |
2024 Pledge Member
Join Date: Oct 2011
Real Name: Seth
Location: nj
Watch: Omega
Posts: 24,834
|
Quote:
Worst case scenario, not a credit card company in the world exists that would not back the buyer in that case. I would guess the deposit is simply to ensure the buyer is serious and not just wasting time.
__________________
If happiness is a state of mind, why look anywhere else for it? IG: gsmotorclub IG: thesawcollection (Both mostly just car stuff) |
|
11 September 2016, 06:25 AM | #149 |
"TRF" Member
Join Date: Apr 2015
Location: Florida
Posts: 110
|
The "Salesman" needs SERIOUS RETRAINING. ( maybe a firing).
|
11 September 2016, 06:39 AM | #150 | |
Banned
Join Date: Aug 2016
Location: Texas
Posts: 96
|
Quote:
And for those who question what transpired (with Rolex), it was at THEIR suggestion that they contact the AD, not mine. Started off contacting someone in customer service and after hearing what transpired, they transferred me to someone in management/sales operations. Sorry I didn't get any badge or employee numbers for you folks to reference for verification purposes. Silly me. |
|
Currently Active Users Viewing This Thread: 1 (0 members and 1 guests) | |
|
|
*Banners
Of The Month*
This space is provided to horological resources.