They're keeping the "papers"

[jaisonline]

Heck, I would prob hand over the wife for 1 year if it got me a white dial Daytona C at MSRP...

My AD can hold the box, papers, etc... for 10 years and I wouldn't care. Just let me walk out of the dealership with the watch.

[turborolex]

This was posted by another member a while back


Sent from my iPhone using Tapatalk

[rexG]

Originally Posted by turborolex

Attachment 968719

This was posted by another member a while back


Sent from my iPhone using Tapatalk

They only "recommend" .......so whats all the fuss about?

[uhren917]

ADs trying to limit flippers is laughable. They are part of the problem.

Govberg is selling a "used" BLRO for 23 big ones. I would post a link, but please go check it for yourselves. All these little, silly steps like keeping a warranty card is all show and are a complete JOKE.

[rexG]

Won't fix the problem.....only make it worse. Are we to assume the ADs who sell these watches to the Greys will now sell them and hold the papers? Which ones will risk that cash flow? I see this "policy" making things worse. Now, there will be another premium for a new watch with papers......on top of the existing premiums.

[D O C]

Doesn't matter what your intentions are. "Oh I don't intend to flip the watch. I'm going to wear it forever."

What happens if you fall out of love with your new watch after a month or two and you want to sell it. It should be your prerogative to do that and not be held hostage by some AD because they have your warranty card. Now you can't sell it at full worth because you don't possess the full set right?

That being said, I say screw the AD. Go somewhere else if you have to go the AD route. That's why I don't deal with ADs.

[AK797]

Originally Posted by D O C

Doesn't matter what your intentions are. "Oh I don't intend to flip the watch. I'm going to wear it forever."

What happens if you fall out of love with your new watch after a month or two and you want to sell it. It should be your prerogative to do that and not be held hostage by some AD because they have your warranty card. Now you can't sell it at full worth because you don't possess the full set right?

That being said, I say screw the AD. Go somewhere else if you have to go the AD route. That's why I don't deal with ADs.

Flippers and now one month later flippers are the ones Rolex want out of the market. Demand is so high now that the flipper tag has to be extended to those wishy washy types as well. They only want customers who will commit for one year and they have more than enough of those, so they are the priority.

There is still a doubt that the withhold will work as greys will circumvent this if it becomes the norm with slightly lower prices, so then bundling will be the only option, which is far more costly and causes another selling headache.

[doctorstrange]

actually I want this policy to be carried out by all ADs in hong Kong. it's better than the ADs selling all their ss sport watches to the grey dealers themselves.

[AK797]

The choice ADs have at the moment is bundle or withhold. Withhold is much better for the genuine customer, esp as Rolex approve of this policy and probably suggested it, and will have systems in place with ADs so no legitimate buyer is not covered.

[outtatime]

Originally Posted by AK797

The choice ADs have at the moment is bundle or withhold. Withhold is much better for the genuine customer, esp as Rolex approve of this policy and probably suggested it, and will have systems in place with ADs so no legitimate buyer is not covered.

It’s better for me (the customer) if the AD does not give me everything that belongs to me when I pay for it?

Sorry but to me that’s just more toe-the-line Rolex zealotry to me. I don’t work for Rolex and don’t owe them anything.

If an AD did this to me I would not buy from them, “hot piece” or not.

If it’s only “encouraged” then the answer to this problem is simple: stop buying from these shady dealers and they’ll get the point eventually.

[ragsk]

Originally Posted by outtatime

It’s better for me (the customer) if the AD does not give me everything that belongs to me when I pay for it?

Sorry but to me that’s just more toe-the-line Rolex zealotry to me. I don’t work for Rolex and don’t owe them anything.

If an AD did this to me I would not buy from them, “hot piece” or not.

If it’s only “encouraged” then the answer to this problem is simple: stop buying from these shady dealers and they’ll get the point eventually.

Its better than not getting the watch as they are all being flipped / gone to greys and sold at a premium to msrp.....

I also dont think ADs who are following Rolexs recommendation should be classified as “shady”. They have zero benefit from doing this, just adminisitrative headache.

The point being is I would rather buy the watch - if the AD keeping the card for a year increases my probability of buyng a sports SS Rolex at the official price then im all for it.

Maybe it works maybe it doesnt. At least Rolex are trying. it seems like some guys on this thread would rather they hunt harder for the watch itself / pay a premium to a grey dealer and “possess” a plastic card for 12 months.

[ragsk]

I dont mind and supoort them witholding the guarantee card. But the policy is being inconsistently applied. I have recently bought three rolexes in Europe and the dealers involved havent even mentioned it and have just given me everything. For example im currently on holiday in greece and this week walked into an AD here and bought a Sub Date - the dealer didnt even bother taking the stickers off. As it was a present for my nephew I had to ask him to do it! He even said they dont out a name on he warranty card....

[ragsk]

Btw other goods work this way to stop profiteering. As a newbie, try ordering an in demand waitlisted Ferrari - they stick a clause in not allowing you to “flip” your deposit.

You have two options if you dont want the car:
1. They will try to sell it for you at list price to someone else
2. lose the deposit

They do this again to discourage profiteering. Walk into Maranello as a newbie and they will be rock solid on that point. You wont accept it, they wont accept your order. Their Maserati section is anything goes lol

[rmurphy]

Does them keeping the warranty card actually prevent anyone from flipping it for a profit? I don’t think it does anything close to that.


Sent from my iPhone using Tapatalk

[ragsk]

Originally Posted by rmurphy

Does them keeping the warranty card actually prevent anyone from flipping it for a profit? I don’t think it does anything close to that.


Sent from my iPhone using Tapatalk

No it doesnt. But it makes it less sellable to some degree. Worth less to a grey I suppose. Harder convo for a grey to have with his buyer. He will either be selling it without a card or telling his customer it will come in 12 months as long as the guy he bought it from goes to collect it from his AD and sends it to him. I wouldnt trust that for a second. More hope than anything.......

[Chaching]

hence …. don't buy from a bloody AD!!

[fskywalker]

Not a fair practice, don’t know if legal for them to do so unless you agree before paying for it


Sent from my iPhone using Tapatalk Pro

[Nairn1980]

Originally Posted by fskywalker

Not a fair practice, don’t know if legal for them to do so unless you agree before paying for it


Sent from my iPhone using Tapatalk Pro

Of course it’s agreed before the customer pays.

[hambone1983]

I'd venture to say that 90% of grey inventory comes from dealers, not individuals. I would even bet that a few years ago when demand was slack that Rolex unloaded excess inventory to the greys directly.

Furthermore, it is a big part of the brand identity that certain models are immediately worth a few grand more than you paid for them. Rolex loves this and cultivates this, and the last thing they want is for it to stop. All of this hootenanny is cosmetic BS for those who can be persuaded that "flippers" are the cause of the "problem."

[skywatch]

I have just bought a Rolex sky dweller and was informed that the dealership was going to keep my documents. At the time i thought it was strange but as i liked the watch i decided to go ahead with transaction.

After sleeping on my decision i feel its wrong that Goldsmiths (AD) did this and have tried to fight what they are doing.

Has anyone managed to overturn the decision?
What rights do we have as a consumer?

I have today challenged the decision and received a formal letter explaining the decision.

Any advice anyone has to get this decision overturned would help.

Thank you.

[Nairn1980]

Originally Posted by skywatch

I have just bought a Rolex sky dweller and was informed that the dealership was going to keep my documents. At the time i thought it was strange but as i liked the watch i decided to go ahead with transaction.

After sleeping on my decision i feel its wrong that Goldsmiths (AD) did this and have tried to fight what they are doing.

Has anyone managed to overturn the decision?
What rights do we have as a consumer?

I have today challenged the decision and received a formal letter explaining the decision.

Any advice anyone has to get this decision overturned would help.

Thank you.

More likely by fighting this they’ll decide not to sell to you.
Are you planning to keep the watch? If not it shouldn’t be a big deal.

What sky-Dweller model is it? They’d easily sell it to someone else if it’s a steel one.

[mulgogy]

Originally Posted by skywatch

I have just bought a Rolex sky dweller and was informed that the dealership was going to keep my documents. At the time i thought it was strange but as i liked the watch i decided to go ahead with transaction.

After sleeping on my decision i feel its wrong that Goldsmiths (AD) did this and have tried to fight what they are doing.

Has anyone managed to overturn the decision?
What rights do we have as a consumer?

I have today challenged the decision and received a formal letter explaining the decision.

Any advice anyone has to get this decision overturned would help.

Thank you.

They told you up front their terms for purchasing. You agreed. Just enjoy the watch.

[Rogrmo]

Well done Sky Watch, I will be fighting it once I get my hands on a watch, I have spoke to Rolex UK regarding this mattter, they have carefully used there words, “it is Rolex recommendation that AD’s hold on to warranty cards” I believe the word recommendation is used for legal reasons,

Please note your contract is with Goldsmiths not Rolex, first point would be to take legal advice, most Solicitor regarding consumer law do not charge for the first appointment,

If you are ssriously about fighting this I would set up a crowd funding page to see if others would contribute to any cost, I am more than happy to send money once a page is set up.

[Nairn1980]

Originally Posted by Rogrmo

Well done Sky Watch, I will be fighting it once I get my hands on a watch, I have spoke to Rolex UK regarding this mattter, they have carefully used there words, “it is Rolex recommendation that AD’s hold on to warranty cards” I believe the word recommendation is used for legal reasons,

Please note your contract is with Goldsmiths not Rolex, first point would be to take legal advice, most Solicitor regarding consumer law do not charge for the first appointment,

If you are ssriously about fighting this I would set up a crowd funding page to see if others would contribute to any cost, I am more than happy to send money once a page is set up.

Really? Over them keeping your card for a year??

Good way to make sure you never get another watch from them.....

Wear and enjoy the watch for a year and wander back and collect your card....I don’t get the fuss.

[Rogrmo]

Originally Posted by Nairn1980

Really? Over them keeping your card for a year??

Good way to make sure you never get another watch from them.....

Wear and enjoy the watch for a year and wander back and collect your card....I don’t get the fuss.

Rubbish: Do you think Aurum Group Ltd would ban you from buying from there stores due legal action against them breaking consumer law, the papers would be all over it, plus Rolex would not like there brand dragged through court or the papers, I believe if any thing it would have the opposite effect.

[Nairn1980]

Originally Posted by Rogrmo

Rubbish: Do you think Aurum Group Ltd would ban you from buying from there stores due legal action against them breaking consumer law, the papers would be all over it, plus Rolex would not like there brand dragged through court or the papers, I believe if any thing it would have the opposite effect.

Hardly breaking consumer law. I’m pretty sure Aurum have their own lawyers. Plus the wording and agreement are set out by Rolex....and I’m certain Rolex legal team would have had to approve the wording, should the AD wish to use it.

It’s not a big deal, just not worth all the fuss, but that’s just my opinion.

On the first point, they may not ban you, but if you think you’ll get any desirable steel sports pieces after causing a fuss, I’d say you definitely won’t.

[exador]

Originally Posted by skywatch

I have today challenged the decision and received a formal letter explaining the decision.

Care to publish it?

[watchbowl]

Originally Posted by skywatch

I have just bought a Rolex sky dweller and was informed that the dealership was going to keep my documents. At the time i thought it was strange but as i liked the watch i decided to go ahead with transaction.



After sleeping on my decision i feel its wrong that Goldsmiths (AD) did this and have tried to fight what they are doing.



Has anyone managed to overturn the decision?

What rights do we have as a consumer?



I have today challenged the decision and received a formal letter explaining the decision.



Any advice anyone has to get this decision overturned would help.



Thank you.

Did you try and flip it and get offered below retail?


Sent from my iPhone using Tapatalk

[Nairn1980]

Have you actually collected it yet?

[Burlington]

What did the letter say ?

From a legal perspective if it was all explained up front (terms of sale) and you agreed to said terms and proceeded then it’s probably not a battle you would win.

That said, it’s not a sales practice i like by any means but don’t think there is anything legally against it (and you can bet Rolex/the AD in question will have exceptional legal counsel checking this.)