So I Got A Call From The A/D Owner Yesterday About My Google Review

[Jonah10]

Originally Posted by Marcjvr

You could literally give that same advice to the AD involved

Seems to both sides could have handled things better

That’s a good point, they could of given him the links for free but it shouldn’t be an expectation to get stuff for free from businesses.

[huttobhsc]

Enjoy your cardboard sleeve and extra free link. What does everyone do with their cardboard sleeves? I like to stack mine up and make pyramids. Sometimes I will flatten them, then watch them rise up a little bit too.

[BMWMotoRider]

Shop owners and other businesses need to set up a review site for sharing reviews of customers and clients. Just a thought.

[flyboyyy]

Originally Posted by RossK

The customer is in control not the jewelry store as this store quickly found out from this client. Nothing I asked for was unreasonable...

If you started out with this type of entitled attitude from the first encounter, then why are you surprised at the overall interaction? Many times the overall experience is but a mirror (reflection on yourself). I think most people here picked up on that pretty quickly.

The credit card thing is understandable, but the paper sleeve thing is just dumb. Did you demand the shipping coffin? Did you make sure to get the plastic bezel protector too?! Surely you didn't miss those obvious and valuable pieces of the kit....

[train-time]

OMG; every businessman's worst nightmare. Gotta love the internet. Enough said

[Kevin of Larchmont]

Originally Posted by Marcjvr

You could literally give that same advice to the AD involved

Seems to both sides could have handled things better

We can’t know that because we haven’t heard the AD’s side of the story. I’m confident it would be enlightening.

[Devildog]

Originally Posted by Andad

There have been threads where a Rolex has been resized to fit a smaller wrist and the removed links have not been included in the box.

If I am buying a Au$20000 Rolex I would expect it to fit my wrist at that price.

Totally agree.

And just because the consensus of the forum is that its ok to charge for extra links needed doesn't make it right...

Rolex should supply spare links to AD's at no cost to the AD or the customer for sizing purposes.

[brucethemanlee]

If they didn't accept CC. You should have paid them in cash....with 1,500,000 pennies.

LOL!!

[RossK]

Originally Posted by Devildog

Totally agree.

And just because the consensus of the forum is that its ok to charge for extra links needed doesn't make it right...

Rolex should supply spare links to AD's at no cost to the AD or the customer for sizing purposes.

Exactly

[neekon]

So a couple notes
1) You stated the usual ADs you deal with didnt have any inventory, but neither did this one, because they didnt get you the one you originally wanted.
2) If it was something you didnt originally want, why buy it in the first place? why not move on?
3) If any business, any store, any AD refuses to show me a watch or item I want to buy until after I have a 15,000$ cashiers check, I would tell them politely no thank you and leave, you are not forced to buy from them, you are not forced to even buy the watch. You were doing it because you wanted it. If you didnt want to go get the check, you wouldn't have.
4) Never ever go into any business expecting anything for free.
5)It feels like there are large parts of this story missing, specifically the ADs side. We will likely never hear that side of it, but I would venture to guess the OP did not handle the extra link situation well, judging by his posts and review. I would also venture to guess that if he had asked for just the one link so it fit, they would've been more likely to give him one, but asking for 2 free likely didnt go over well.

In my opinion the OP brought this whole situation on himself either unintentionally, or just with the attitude he brought to the exchange from the beginning.
I agree with other posters that trying to tarnish someones business on the internet will likely have negative consequences for the OPs chances of getting any more Rolexes from ADs in the area.

[RossK]

Originally Posted by southtexas

They may not have to give you the outer sleeve, but why withhold it? Unless they throw them away upon receipt I suppose. But in that case, surely they told him so.


Sent from my iPhone using Tapatalk

She told me and I quote Rolex won’t allow them to give the customer the sleeve. You and I both know that's a crock of $hit. I hate businesses that think they are going to out smart the customer by telling lies. If they threw it away why not just say that instead of distorting the truth? The owner said he will get me one no problem. So if the owner says this, what she said is a total fabrication. How do I buy another watch from someone that has sales people with forked tongues? I learn from my mistakes I don’t repeat them. I told the owner that at this point I will never be able to turn the hands of time back regarding this purchase. This is really a situation that Rolex should get involved in.

[maizerage25]

So you actually got a watch at retail price and then proceeded to terminate your relationship with the AD?

[WatchNutcase]

Originally Posted by arcampado

A free link and your last Rolex from this AD ��

100s of AD's around don't get too attached

[enjoythemusic]

Originally Posted by BMWMotoRider

Shop owners and other businesses need to set up a review site for sharing reviews of customers and clients. Just a thought.

That's a very good idea, it truly is! There are industries where clients get reviewed, so other businesspeople can decide if the client is....

Both businesses and clients pay a subscription fee for this service.

Hey TRF Steve, if you want to start a related site the above is a very good idea imho.

[RoscoPico]

Isn't there a set amount of links with a new watch, hence the term fully linked ?
I would imagine anything extra would include a charge, otherwise it's like a discount, and that seems highly unlikely in this market.
Not really sure about the sleeve thing ?

[RossK]

Originally Posted by maizerage25

So you actually got a watch at retail price and then proceeded to terminate your relationship with the AD?

So I should lick there A$$es because they allowed me to buy a Rolex from them? You might be that desperate and foolish for a watch but I’m not.

[neekon]

Is the white sleeve really that big a deal? Do you stare at it like “I got a white sleeve for my Rolex box?”

Also she may have lied or she may not have, but the owner offering you a sleeve is not proof that she lied. It’s proof that he would rather get rid of you than having you burning his business on the internet.

[Cigars&Watches]

1) Outer sleeve issue - recent thread on here lately about that: some AD's give them some don't. Some follow Rolex rules to the tee some don't... My AD does not provide the sleeve.. no problem.. they are providing me hot watches...

2) Not providing free links: if they were SS links I would say that's a nice gesture from AD.. I would not expect them to provide for free but it would be a nice gesture and would definitely not expect them to provide TT or PM for free..

Do you expect to get Rolex swag for free after your purchase?... sometimes you get swag sometimes you don't... this can run up to several 100 dollars as well.. similar to links...

( I heard about a colleague complaining to Rolex HQ about not getting a pen after he bought a sub recently, unreal!!)

It's still a nice gesture from the AD..however... better the customer, first time buyers, likability all factor in... whether or not you get links or swag or hot models...

you may have gotten free links from your other AD's because you are an excellent customer and figure the cost of providing you free links is worth it compared to your spend history.. this is your first purchase from this AD, a watch he can sell to anyone so I can see why he didn't give you any free links... Does not mean every AD needs to provide free links..

3) Credit Card issue - I personally don't have an issue with this.. If I can save my AD $500 bucks I will do that... seems a little low end but its still $500 x how clients in a day... it can add up.. but I would not insist if I were the AD that I require payment in cash or cheque...

So, OP, you are definitely entitled to your opinion and can write negative reviews as you see fit. Time will tell how this will play out..

[neekon]

Originally Posted by RossK

So I should lick there A$$es because they allowed me to buy a Rolex from them? You might be that desperate and foolish for a watch but I’m not.

You aren’t suppose to lick anyones A$$ but you can be a polite and good person.
Your attitude goes a long way to get you good service.
This thread, the other threads and review you posted show that maybe your attitude was not ideal. Should they have taken a credit card, maybe maybe not, but you couldve walked away at any moment in this transaction. If it wasn’t what you 100% wanted or the experience wasn’t 100% what you were happy with, there were numerous pints you could’ve walked away.

From the sounds of it, you jumped numerous hurdles that you didn’t want to
For the watch, sounds pretty desperate to me. Again you could’ve just walked away and waited for your other ADs to get you what you wanted. I bet they would’ve before too long.

As someone who is not always best with my mood and attitude, I understand when things don’t go the way you want it can be rough. It’s something I am working on, and it’s paying off in spades in my life.

[underpar]

If the OP was coming off as entitled at the AD as he is on this thread, I don't need to hear the AD's side of the story.
All I see coming from this is a burnt bridge and a proud new owner of a cardboard sleeve. Well played.

[neekon]

Originally Posted by underpar

If the OP was coming off as entitled at the AD as he is on this thread, I don't need to hear the AD's side of the story.
All I see coming from this is a burnt bridge and a proud new owner of a cardboard sleeve. Well played.

Agreed.
Also not just this AD, I would bet word has circulated amongst the other ADs in the area as well
were the links and cardboard sleeve worth it?

[franktehtank]

The link thing, I don't understand. Just buy the extra links if you need them.

The no credit card thing is BS. My AD doesn't do that. Also, you bought a two tone datejust 41, It's not exactly a GMT or Daytona for demand.

[samuel019]

As many others have stated the cashiers check situation is odd. My A D lets me pay with whatever method I want. So I guess I would be frustrated about that unless told in advance. But check, card, cash, who cares??

As far as the links, 12 is plenty for me but if I needed more I'd imagine I would have to pay. You get what you get. I'm in retail for over 20 years and all I know is handling conflict behind the scenes goes a lot further in my business. Then again when a customer complains publicly via reviews etc the business usually gives in and relents to whatever the demands are. With in reason.

At this point why not leverage your "bad experience" with getting multiple Daytona's

[Bizcut1]

Originally Posted by neekon

Agreed.
Also not just this AD, I would bet word has circulated amongst the other ADs in the area as well
were the links and cardboard sleeve worth it?

How is it living on Fantasy Island? Fun there? Any Rolex AD's?

[Kevin of Larchmont]

Originally Posted by RossK

So I should lick there A$$es because they allowed me to buy a Rolex from them? You might be that desperate and foolish for a watch but I’m not.

That long string of emojis has the look of someone uncomfortably laughing a little too hard.

[Jack T]

Originally Posted by Cigars&Watches

3) Credit Card issue - I personally don't have an issue with this.. If I can save my AD $500 bucks I will do that... seems a little low end but its still $500 x how clients in a day... it can add up.. but I would not insist if I were the AD that I require payment in cash or cheque...

So, OP, you are definitely entitled to your opinion and can write negative reviews as you see fit. Time will tell how this will play out..

This is really the only item in the whole saga that I do have an issue with. It’s not my job to save the AD a single penny in the deal. Besides, why should only the AD benefit from a cash transaction??

[928ktgold]

Originally Posted by huttobhsc

Enjoy your cardboard sleeve and extra free link. What does everyone do with their cardboard sleeves? I like to stack mine up and make pyramids. Sometimes I will flatten them, then watch them rise up a little bit too.

This is sooooo funny!

[samson66]

Originally Posted by Jack T

This is really the only item in the whole saga that I do have an issue with. It’s not my job to save the AD a single penny in the deal. Besides, why should only the AD benefit from a cash transaction??

Tend to agree. If they want me to pay by cash to avoid the credit card fee, split the savings with me. Otherwise, if you are a business that accepts credit cards, that means you take them on everything you sell. No picking and choosing to save money on larger purchases.

Sent from my Galaxy S20 using Tapatalk

[neekon]

Originally Posted by Bizcut1

How is it living on Fantasy Island? Fun there? Any Rolex AD's?

Fantasy island is nice, lots of ADs here and its sunny and warm everday.

If you think these ADs or any businesses in the area dont talk, you are sorely mistaken.
It may not be that far fetched to think that it will be harder for him to get desirable or any pieces for the foreseeable future from this experience.
It likely wouldnt have been so bad if he had just let it stay between him and the AD, but when you start burning their business with reviews and on forums. You can be damn sure that word gets out.

[neekon]

Originally Posted by Jack T

This is really the only item in the whole saga that I do have an issue with. It’s not my job to save the AD a single penny in the deal. Besides, why should only the AD benefit from a cash transaction??

One question, did paying with the cashiers check help with tax? i know some smaller ADs and places will take tax off if you pay in cash. So the OP could've also benefitted from it as well.
Maybe they take cards, but the OP didn't want to pay tax, the AD proposed paying with a check or cash. and thus the cashiers check thing came into existence