Question regarding warranty

[Cabaiguan]

Can't wait for tomorrow. This is like a good soap opera!

[globalmedia33]

New York RSC = What a mess.

[Givmeabrek]

Reads like a mystery novel. I can't wait for the conclusion. This whole mess is very discouraging.

I really hate this New York attitude! Yes I'm from NY. I have two Rolexes under warranty, purchased through trusted sellers and will be sure to never visit or use Rolex NYC.

Any issues and it's straight to Dallas.

Really starts to sour you on the Rolex brand. Best of luck to George! Keep us updated.

[xxthe_remedyxx]

Regardless of the outcome I just wanted to say thanks to everyone who chimed in and provided advice and support throughout this whole ordeal. It's amazing what people can do when we help each other out.

TRF is full of amazing people. I really appreciate it :)

[MoBe]

Needless to say I wish George good luck in the resolution of his issue with the RSC-NY.

Speaking for myself,I hope to learn if there is a tangible reason why there are such constant and ongoing problems in NY,what does the management there hope to achieve with their attitude,it just doesn`t make sense given the understanding of consumer protection law.

[Grissom]

Originally Posted by MoBe

Needless to say I wish George good luck in the resolution of his issue with the RSC-NY.

Speaking for myself,I hope to learn if there is a tangible reason why there are such constant and ongoing problems in NY,what does the management there hope to achieve with their attitude,it just doesn`t make sense given the understanding of consumer protection law.

Well said, and I concur! Strange behavior on their part indeed..........I suppose they may simply need to be on the Defendant side of a Class Action, or Mass Tort lawsuit, to straighten this out, once and for all.....

[globalmedia33]

Originally Posted by Grissom

Well said, and I concur! Strange behavior on their part indeed..........I suppose they may simply need to be on the Defendant side of a Class Action, or Mass Tort lawsuit, to straighten this out, once and for all.....

[Director EDTF]

I am just thinking out loud here and wondering if this isn't a result of Rolex effort to stop the secondary market on the Rolex Watches. I know RSC Dallas is less stringent but the NY RSC sits in the same building as the Corporate HQ.
I called the RSC NY yesterday and told them I purchased a DSSD 2 months ago, which I did and It was running fast. I advised them that I wanted to get it regulated. The person on the other end advised that it was not a problem but the warranty card and receipt had to accompany the watch when I brought it in. I challenged her on the receipt issue and she advised that was Rolex policy. I told her the warranty card had my name on it and was properly filled out by the AD. Why are they checking into the provenance of the watch?
I believe we will never know.
So on top of shrinking ADs profit, our discount, they are double checking the provenance of every watch. We are being squeezed from every direction.
In the end I think George will get his watch regulated on the warranty but the AD will be answering many questions and perhaps audited a lot sooner than regularly scheduled. 
Just thinking out loud friends and testing my beliefs.

Good Luck George!!

[swiss ghost]

Originally Posted by Director EDTF

I am just thinking out loud here and wondering if this isn't a result of Rolex effort to stop the secondary market on the Rolex Watches. I know RSC Dallas is less stringent but the NY RSC sits in the same building as the Corporate HQ.
I called the RSC NY yesterday and told them I purchased a DSSD 2 months ago, which I did and It was running fast. I advised them that I wanted to get it regulated. The person on the other end advised that it was not a problem but the warranty card and receipt had to accompany the watch when I brought it in. I challenged her on the receipt issue and she advised that was Rolex policy. I told her the warranty card had my name on it and was properly filled out by the AD. Why are they checking into the provenance of the watch?
I believe we will never know.
So on top of shrinking ADs profit, our discount, they are double checking the provenance of every watch. We are being squeezed from every direction.
In the end I think George will get his watch regulated on the warranty but the AD will be answering many questions and perhaps audited a lot sooner than regularly scheduled. 
Just thinking out loud friends and testing my beliefs.

Good Luck George!!

Rolex should be upset. People say discounts devalue rolex? well so does the grey market.

Buying from an AD is supposed to ensure that your are getting top treatment from Rolex through warranty coverage. This magnusson act however allows grey market purchasers to enjoy the same benefits without buying off an AD. whether people want to hear it or not, it is wrong and it only happens in the states because they have the magnusson act. The warranty only follows the watch in the United States not anywhere else in the world. I do not blame Rolex for fighting this HOWEVER considering what the law is than Rolex should abide by it. I do have to ask though? what are the benefits of buying off an AD in the USA????? seems to be none thanks to this law

[xxthe_remedyxx]

Originally Posted by swiss ghost

Rolex should be upset. People say discounts devalue rolex? well so does the grey market.

Buying from an AD is supposed to ensure that your are getting top treatment from Rolex through warranty coverage. This magnusson act however allows grey market purchasers to enjoy the same benefits without buying off an AD. whether people want to hear it or not, it is wrong and it only happens in the states because they have the magnusson act. The warranty only follows the watch in the United States not anywhere else in the world. I do not blame Rolex for fighting this HOWEVER considering what the law is than Rolex should abide by it. I do have to ask though? what are the benefits of buying off an AD in the USA????? seems to be none thanks to this law

How can you not blame Rolex for fighting this when Rolex themselves offer the warranty in plain English? It's also a law, and I'm sure they know about it. Although I respect your comment, I jus don't understand it.

[swiss ghost]

Originally Posted by xxthe_remedyxx

How can you not blame Rolex for fighting this when Rolex themselves offer the warranty in plain English? It's also a law, and I'm sure they know about it. Although I respect your comment, I jus don't understand it.

I did state that rolex should abide by the law. That said its a dumb law. Rolex is getting screwed because this law puts them on a playing field with the grery market. grey market purchasers SHOULD NOT enjoy the same benefits as someone who purchased off an AD

[globalmedia33]

Originally Posted by swiss ghost

I did state that rolex should abide by the law. That said its a dumb law. Rolex is getting screwed because this law puts them on a playing field with the grery market. grey market purchasers SHOULD NOT enjoy the same benefits as someone who purchased off an AD

[Director EDTF]

Grey market or AD, Rolex got their profit !

[rr-nyc]

Originally Posted by swiss ghost

I did state that rolex should abide by the law. That said its a dumb law. Rolex is getting screwed because this law puts them on a playing field with the grery market. grey market purchasers SHOULD NOT enjoy the same benefits as someone who purchased off an AD

Grey market watches arent covered by Rolexes warranty. These aren't grey market watches and the watches are purchased from US AD's.

If Rolex wanted to make the warranty non-transferable, they could.

This law was isn't dumb. It's to protect consumers from slimy salesmen and slimy manufacturers. If a company and employees don't fit into either one of those categories, they have nothing to worry about

[swiss ghost]

Originally Posted by globalmedia33

whats to think about?

Rolex SHOULD abide by the law but that doesn't mean they have to be happy about it

Rolex also should not be happy about its 'competition' aka grey dealers selling watches that include warrantys that rolex themselves must honour

I dont begrudge grey market purchasers there rolexes as i may purchase off a grey dealer next time down in the states because knowing what i know now, why on earth would i waste money at an AD for ZERO extra benefit

Rolex should abide by the laws in place first and foremost.

[swiss ghost]

Originally Posted by rr-nyc

These aren't grey market watches and the watches are purchased from US AD's.

If Rolex wanted to make the warranty non-transferable, they could.

This law was isn't dumb. It's to protect consumers from slimy salesmen and slimy manufacturers. If a company and employees don't fit into either one of those categories, they have nothing to worry about

purchased from ADs not Rolex themselves. its a loophole. i get it

i don't want to argue the law as I'm aware why its in place. Im simply stating there is no benefit whatsoever from purchasing a rolex off an AD in the USA thanks to this law

[swiss ghost]

Originally Posted by rr-nyc

Grey market watches arent covered by Rolexes warranty. These aren't grey market watches and the watches are purchased from US AD's.

If Rolex wanted to make the warranty non-transferable, they could.

This law was isn't dumb. It's to protect consumers from slimy salesmen and slimy manufacturers. If a company and employees don't fit into either one of those categories, they have nothing to worry about

how are they not grey market?

all rolexes that end up in grey dealers hands start at the rolex factory than to Ads than to the grey market or TRUSTED sellers on this forums.

[swiss ghost]

Originally Posted by Director EDTF

Grey market or AD, Rolex got their profit !

so why doesn't Rolex just authorize any tom dick or harry jewellery store? ALLOW bigger discounts?

just saying

with this law in the USA they might as well as they will still get their profit!

[rr-nyc]

Originally Posted by swiss ghost

purchased from ADs not Rolex themselves. its a loophole. i get it

i don't want to argue the law as I'm aware why its in place. Im simply stating there is no benefit whatsoever from purchasing a rolex off an AD in the USA thanks to this law

More people buy their Rolexes from AD's than any other source. Even used Rolexes were originally purchases from an AD so nobody is hurting over the used market.

If Rolex wants to eliminate the used market, they just need to change the warranty and stop limiting the market on desirable models.

[rr-nyc]

Originally Posted by swiss ghost

how are they not grey market?

all rolexes that end up in grey dealers hands start at the rolex factory than to Ads than to the grey market or TRUSTED sellers on this forums.

Look up the definition of grey market. If its bought from a US AD and sold in the US, it's not a grey market watch

[swiss ghost]

Originally Posted by rr-nyc

More people buy their Rolexes from AD's than any other source. Even used Rolexes were originally purchases from an AD so nobody is hurting over the used market.

If Rolex wants to eliminate the used market, they just need to change the warranty and stop limiting the market on desirable models.

i agree

something stinks though. rolex international doesn't honour transferred warrantys why does rolex usa? if all it takes is for rolex to change the wording on their packaging?

[globalmedia33]

Originally Posted by rr-nyc

Look up the definition of grey market. If its bought from a US AD and sold in the US, it's not a grey market watch

Thank you Renato.

[rr-nyc]

Originally Posted by swiss ghost

i agree

something stinks though. rolex international doesn't honour transferred warrantys why does rolex usa? if all it takes is for rolex to change the wording on their packaging?

I don't have a foreign warranty to look at but I'm pretty sure it is transferable. There have been other posts saying its transferable everywhere but the US. I suppose that if they were wrong on one part they could be wrong on another

[Solidarity]

Originally Posted by swiss ghost

i agree

something stinks though. rolex international doesn't honour transferred warrantys why does rolex usa? if all it takes is for rolex to change the wording on their packaging?

I fail to understand why you are so butthurt about this? Thank God we have laws like Magnusson in the United States which protect the consumer. Rolex makes BILLIONS of dollars every year selling overpriced watches and you are giving the consumer a hard time? If Rolex has a problem with the laws of the USA they should stop selling watches here. Yea I didn't think so.

I would be pretty pissed off that my $10,000 DSSD is already running fast and isn't even two years old. So much for QC?

[Solidarity]

Originally Posted by swiss ghost

why on earth would i waste money at an AD for ZERO extra benefit

The benefit is you get the watch brand new, in box and also have the Rolex AD network to fall back on. Why do people insist on buying new cars when they can get used cars knowing that it depreciates the minute you drive it off the lot? Same principle.

[swiss ghost]

Originally Posted by rr-nyc

I don't have a foreign warranty to look at but I'm pretty sure it is transferable. There have been other posts saying its transferable everywhere but the US. I suppose that if they were wrong on one part they could be wrong on another

not transferrable in canada ie: rolex international. we don't have the magnusson act

Rolex Toronto will verify this

[jdc]

Originally Posted by handsfull

She's calling AD for what? To talk about the weather?? You've provided her with both pieces she needs...the watch (with intact serial number) and the dated/signed/dealer stamped warranty card with matching serial!

RSC New York clearly has a management problem. The Barnum-Bailey Circus looks more organized.

Rolex don't like AD's selling to grey market/trusted sellers I guess for them there are two issues & I bet the OP is the minor issue

[swiss ghost]

Originally Posted by Solidarity

The benefit is you get the watch brand new, in box and also have the Rolex AD network to fall back on. Why do people insist on buying new cars when they can get used cars knowing that it depreciates the minute you drive it off the lot? Same principle.

rolex AD network?

i can get a brand new rolex off the grey market or from a 'trusted' seller?

no benefit to buying off an AD in the USA

[swiss ghost]

Originally Posted by Solidarity

I fail to understand why you are so butthurt about this? Thank God we have laws like Magnusson in the United States which protect the consumer. Rolex makes BILLIONS of dollars every year selling overpriced watches and you are giving the consumer a hard time? If Rolex has a problem with the laws of the USA they should stop selling watches here. Yea I didn't think so.

I would be pretty pissed off that my $10,000 DSSD is already running fast and isn't even two years old. So much for QC?

my butt don't hurt

in canada if you buy your 10000 DSSD off a grey market dealer and its fast than you have to pay to regulate it. as you should. No benefit from buying off an AD in the USA as far as i can see based on this thread

[swiss ghost]

Originally Posted by jdc

Rolex don't like AD's selling to grey market/trusted sellers I guess for them there are two issues & I bet the OP is the minor issue

maybe thats why they are slowly going the boutique route in the USA