Local AD - Are you freakin' nuts?! 20% to look? Fuggittaboutit!!!

[TxHarleyGuy]

Originally Posted by Fleetlord

Guess this happens to you a lot?

Starting frantic and overly dramatic threads about "non-situations" will lead to mostly backlash.

The BLNR is cool. Just go buy one. The End

If that's your thing, backlash all you want. I was merely relaying what my experience was this a particular AD. Nothing more. Nothing less. Internet forums, gotta' love 'em.

[texex91]

Originally Posted by TxHarleyGuy

And for those who question what transpired (with Rolex), it was at THEIR suggestion that they contact the AD, not mine. Started off contacting someone in customer service and after hearing what transpired, they transferred me to someone in management/sales operations. Sorry I didn't get any badge or employee numbers for you folks to reference for verification purposes. Silly me.

So after all this brouhaha and stink, you never even went to look at the watch? Wow.

THAT is exactly why they asked for a deposit--bringing watches in for tire kickers that have one on order with another AD is of no interest to them.

Hope you get your watch at your AD and are happy.

AND, yes this is a forum, be prepared for opinions once you post something.

[Fleetlord]

Originally Posted by TxHarleyGuy

Excuse me? Apologizing for what behavior to the AD? I did absolutely nothing to be apologetic for. I wasn't rude in any fashion. I simply found his approach and insistence upon getting a 20% non refundable deposit just so that I could 'see' the watch in his store to be ridiculous. I still do. Sorry to see so many of you don't see that. Slam me all you want, folks. I did nothing other than to stand up for what I felt to be one ridiculously stupid policy in place.

And for those who question what transpired (with Rolex), it was at THEIR suggestion that they contact the AD, not mine. Started off contacting someone in customer service and after hearing what transpired, they transferred me to someone in management/sales operations. Sorry I didn't get any badge or employee numbers for you folks to reference for verification purposes. Silly me.

Why would you even care so much?

Why tell us about it?

Where is the BLNR? You could have bought one and be wearing it by now instead of all this hysterical drama...

Just pull it together and go get your BLNR. They are all over the place. Show it off to us and all will be great...

[xjeeunitx]

Originally Posted by texex91

So after all this brouhaha and stink, you never even went to look at the watch? Wow.

THAT is exactly why they asked for a deposit--bringing watches in for tire kickers that have one on order with another AD is of no interest to them.

Hope you get your watch at your AD and are happy.

AND, yes this is a forum, be prepared for opinions once you post something.

Perfectly said, my friend. It's guys like these that make privately owned ADs come up with these dumb ideas.

[Ritch99]

Originally Posted by MonBK

You started this thread to get our opinions and the majority don't agree with you.

Personally I think your approach stinks, (this is of course just my opinion and worth exactly what you paid for it)

For a detailed and in depth opinion I would need a 100% non refundable deposit from you

Lol...

[Spartacus]

Originally Posted by texex91

So after all this brouhaha and stink, you never even went to look at the watch? Wow.

THAT is exactly why they asked for a deposit--bringing watches in for tire kickers that have one on order with another AD is of no interest to them.

Hope you get your watch at your AD and are happy.

AND, yes this is a forum, be prepared for opinions once you post something.

[Kevin of Larchmont]

Tough room.

[Ritch99]

Originally Posted by TxHarleyGuy

Excuse me? Apologizing for what behavior to the AD? I did absolutely nothing to be apologetic for. I wasn't rude in any fashion. I simply found his approach and insistence upon getting a 20% non refundable deposit just so that I could 'see' the watch in his store to be ridiculous. I still do. Sorry to see so many of you don't see that. Slam me all you want, folks. I did nothing other than to stand up for what I felt to be one ridiculously stupid policy in place.

And for those who question what transpired (with Rolex), it was at THEIR suggestion that they contact the AD, not mine. Started off contacting someone in customer service and after hearing what transpired, they transferred me to someone in management/sales operations. Sorry I didn't get any badge or employee numbers for you folks to reference for verification purposes. Silly me.

Why so defensive? You joined a public forum, started a thread and when you don't like what you hear, you get defensive. No need to be confrontational if things don't go your way. Seems like the majority of opinions here are not in agreement with you. That being said, there is a great amount of experience and knowledge in here. Maybe an open mind as to what people are saying is in order...since you asked.

[Ritch99]

Originally Posted by TxHarleyGuy

Yeah, you're right. You were there, I wasn't. Don't know what I was thinking. Forgive me......

Nice to see this forum isn't unlike any other out there on the net.

Haha, just noticed this post.

New guy in here...obviously had issues in other forums...what's, or rather who, is the common denominator here? LMAO

[HoustonRoo]

So... Lots of drama and headaches and OP didn't buy the watch?

[timepieceluvr]

Wow... You're the definition of a customer I don't want as a retailer of any kind. How about you don't like a policy go somewhere else? Nope, I'm going onto the Internet to roast someone and because I'm a HUGE clown next I'm calling Rolex to tattle on them.

And to top it all off I'm such a clown I'm going back to the store I roasted to look at the watch?!



Sent from my iPad using Tapatalk

[AK797]

Originally Posted by Fleetlord

I don't understand why there is sometimes so much drama involved with AD and buying a Rolex...

Originally Posted by ernie2

This is some funny sh*t.

This was really why I got a fair bit involved in this thread. ADs get a lot of stick on this forum, unfairly most of the time, and I am now of the view that unless an AD does something outrageous or rude I will give them the benefit of the doubt and allow them to conduct their business as they see fit and not as I would. It is too easy for us lot, overprivileged and bloated as we mostly are , to go after these guys, barrel shooting ain't no fun.

[eco8gator]

I am glad you reported them. High end sales guys can be overly aggressive and sometimes they need a reality check. After all of this you better buy this watch:)

[superdog]

worst thread ever. i prefer the "your rolex and your toothpaste" over this one.

after all that, didn't even go and see it, let alone buy it...

talk about elitism.

[TickTockChuck]

I simply ask the AD's policy about bringing in a watch or getting on a waiting list. If I don't like what I hear, then I walk. Lot's of AD's around, no worries. Hunting for a good AD and a watch often go hand in hand. It's only a luxury watch purchase and not a life saving drug. That said, I don't pay non-refundable deposits on anything unless it's very, very special and very, very limited.

Hey, let's all be friends again and have a drink!

Cheers!

[WristEnvy]

So after all this no BLNR incoming?

IG - @kakashi_gram

[Oriffx]

Find another AD

[SSLove]

FWIW I'm on your side OP. You did fine by my book and thanks for sharing your experience.
The request (non refundable deposit) was ridiculous and wouldn't go back to buy since the relationship started on the wrong foot.

[luvsub]

Appropriate follow up actions from Rolex and AD.

[Splash]

[Rocket_Man]

It is irrelevant whether the OP buys the watch or not. This thread is about the AD wanting to charge the OP an $1,800 non-refundable deposit to move a watch from one store to another. Even Rolex does not support this policy and neither did the store manager. That was corrected. Just because an AD moves a watch to his store in no way obligates anyone to buy it.

[Rondineli]

I share Rocket_Man's opinion.
The salespersons was trying to bully the buyer, in my view. He was either badly trained or intentionally mean.
The OP has the right to call whoever he wants and relate what happened to him, provided he describes the facts as it took place.

Others my have reacted differently, and it is they right. Moving such inventory these days is not that costly or complicated.

If this AD loose its AD status maybe other game-playing ADs would get the message and teat the potential customers with more courtesy.

[Dr.Brian]

For what it's worth, I think you did the right thing. You recieved what you perceived to be poor service and reported it, as is your right. Rolex USA seems to have agreed with you.
To be honest, I'm not sure that I would go back and buy the watch either. I don't usually give second chances to luxury goods merchants that provide poor customer service provided other retailers exist in the area. Anyone who thinks that's good service is mistaken. I'll pay a non refundable deposit on a custom order piece of jewelry or a car, not a mass produced luxury item I'm not even sure that I want.
I went into a local shop inquiring about the same watch. I'm in the market for a new toy and want something with color, BUT I'm not sure I like that shade of blue and I haven't bonded with the newer super case design. I just want to lay eyes on one. They said they had it elsewhere and could ship it in, to which I said "No, that's ok, I just want to see the blue bezel and see if I even like it." We talked for a few minutes about colored dials, I looked at their new Grand Seiko watches, etc. My level of interest was pretty clear. She ordered it in then called me 2 days later, when I was on vacation, and told me, "I know that you said not to ship it over, but I had it sent for you to look at." That's great, I'm on vacation... I guess that's good service. I think it was a bit annoying though to order something I said not to order and then expect me to come see it. They know me, and I've spent a considerable sum on jewelry there, but I'm sure it sold to some other tire kicker.

[jaySL350]

Originally Posted by The Joker

You grassed the AD to Rolex, possibly jeopardising their business? Over something this trivial.

Nothing in the world makes Brits more upset then "grassing" lol,,
even if its to Rolex,,,,

[jonathan17]

OP: I see nothing wrong with wanting to see the watch before you buy it. Kudos for standing up for what you believe is right. I think the mistake of one sales associate should not stop you from getting the BLNR. May it be this AD or the AD you prefer the brand and the AD should not suffer from just one staff's poor choice in handling a client, its a beautiful watch. looking forward to the incoming in future. cheers.

[DeeTee]

[texex91]

Originally Posted by superdog

worst thread ever. i prefer the "your rolex and your toothpaste" over this one.

after all that, didn't even go and see it, let alone buy it...

talk about elitism.

Spot on

[TxHarleyGuy]

Originally Posted by [email protected]

Well, aside from being the internet asshole, i'd say you did one better than the ad. Kudos to that end.

[TxHarleyGuy]

Originally Posted by Dr.Brian

For what it's worth, I think you did the right thing. You recieved what you perceived to be poor service and reported it, as is your right. Rolex USA seems to have agreed with you.
To be honest, I'm not sure that I would go back and buy the watch either. I don't usually give second chances to luxury goods merchants that provide poor customer service provided other retailers exist in the area. Anyone who thinks that's good service is mistaken. I'll pay a non refundable deposit on a custom order piece of jewelry or a car, not a mass produced luxury item I'm not even sure that I want.
I went into a local shop inquiring about the same watch. I'm in the market for a new toy and want something with color, BUT I'm not sure I like that shade of blue and I haven't bonded with the newer super case design. I just want to lay eyes on one. They said they had it elsewhere and could ship it in, to which I said "No, that's ok, I just want to see the blue bezel and see if I even like it." We talked for a few minutes about colored dials, I looked at their new Grand Seiko watches, etc. My level of interest was pretty clear. She ordered it in then called me 2 days later, when I was on vacation, and told me, "I know that you said not to ship it over, but I had it sent for you to look at." That's great, I'm on vacation... I guess that's good service. I think it was a bit annoying though to order something I said not to order and then expect me to come see it. They know me, and I've spent a considerable sum on jewelry there, but I'm sure it sold to some other tire kicker.

Agree.

And no, after what transpired, I would never send the AD my monies. I'll be procuring the BLNR from the Boutique in Houston where they know a thing or two about customer service, etc. Done here. But y'all continue slamming away if if make ya' feel better. Take care.

Texex - I see you're in Austin too. Given you seem to have a problem with me and taken it to a personal level, what say we meet up somewhere to discuss our/your differences? What say Ruth Chris for a cocktail? I'm buying.

[AF_Rob]

As others have said, I can understand a deposit on a PM piece that is likely to sit for a while than a BLNR that is very popular.