RSC polished watch against instruction

[Seanken]

All i can say is that when you buy a watch in that price range and bring it to a posh, "Oh aren't we the bees knees AD", and they can't follow simple directions at the RSC , then they aren't much better than a new McDonalds employee.

I'm glad they gave the money back, but attention to detail, supposedly a Rolex hallmark, seems to lacking.

[Seanken]

Originally Posted by Zakalwe

Ridiculously unfair.

This flawed line of reasoning leads one to conclude that the poor people of Houston have nothing to complain about because they don't live in Kandahar or North Korea.

This is a forum for people who buy and own pointless vanity items that individually cost more than the average annual income for the average human being on the planet. Every single thread on here would be considered obscene if read by a substantial proportion of the world's population.

+1 BILLION!

I'm one of the obscene few who own and enjoy a Rolex.

[Lurizzle]

OP Here,

I friggin love this community. Like many of you, I am part of different forums of in various areas of interest. But the quality of the characters and your contributions exceeds all other forums. In many cases I find your posts to be informative, in other cases downright hysterical. And then there are some posts that make me think you are just trying to add to your post count. In any case, i appreciate every single post.

I believe its an important story to share for those who may be drawn by the allure of a good polish and a "new watch" upon return from RSC, but might not consider the consequences that come along with a polish. Material is indeed removed. If you KNOW your watch (which we all do), you WILL notice some change. This may be fine but such people need to consider all angles in order to make an informed decision that will be regret-free. I've given the matter some thought and I agree with what appears to be the general consensus that i've come out on top. And just like scratches add to the story of a watch and its travels, i will carry on with my BLNR. The light yet professionally done work will remain with me as a reminder of the time when i got a polish, corrected mag, full service and 4 yrs additional warranty free of charge. For those of you who've helped me come to this realization - thank you.

I'm still going after that hat though! I will let you know how it goes

[Stevec14]

Good on you. Enjoy the watch mate

[fskywalker]

Originally Posted by Lurizzle

The light yet professionally done work will remain with me as a reminder of the time when i got a polish, corrected mag, full service and 4 yrs additional warranty free of charge.

I think warranty on servicing is 2 years, not 4; they gave you 4 years because of the trouble?


Sent from my iPhone using Tapatalk Pro

[Lurizzle]

Originally Posted by fskywalker

I think warranty on servicing is 2 years, not 4; they gave you 4 years because of the trouble?


Sent from my iPhone using Tapatalk Pro

2 yrs from RSC augmented by 2 yrs from AD after end of RSC coverage. Standard and not due to poor experience

[springer]

To the op...Sue them - in the highest court in the land....

[WJGESQ]

Pictures don't show any harm.

[gregmoeck]

I find it amazing how many people have watches serviced within 5-7 years of ownership. There is no way I would keep this watch.

[Chadridv]

Originally Posted by gregmoeck

I find it amazing how many people have watches serviced within 5-7 years of ownership. There is no way I would keep this watch.

You think the number of people servicing watches within 5-7 years is a lot or a little?

Why exactly would you not keep the watch?

[3ther]

Originally Posted by gregmoeck

I find it amazing how many people have watches serviced within 5-7 years of ownership. There is no way I would keep this watch.

So do you lease your cars and never perform routine service on them?

[josephvman]

Peter, what was the last year, or series, for the chamfered lugs on the SD? I have a Z-series that I bought secondhand, and it doesn't have them. It appears unpolished but I was curious. Doesn't matter to me, as I wear it and beat it up, but I'd like to know. If it's due for a service will the RSC restore the chamfer?

Originally Posted by padi56

Anyone would think they removed half the case instead of perhaps a micron or so in normal routine polish.Below is a picture of my 1999 SD which I have two, now this watch has seen more use and abuse than most of today's Rolex owners will see in 10 life times.This was my working tool watch for many years as a dive guide and instructor PADI and BSAC with well over 600 hours under water.This watch has been serviced 3 times by the RSC mainly because it was a working tool watch.Yet if you put a new SD from the same timeframe you would have to look very very hard to notice any difference.As long as any Polish is left to routine service time there is no problem with RSC polish.


Picture after last service

[Joearch]

Not a vintage piece. In 25 years it won't matter much. I would enjoy your freshly serviced watch and get on with life. If I sent my BLNR which is in excellent service a polish as part of a free service would be acceptable. Some how this is just a little different that striping the paint off. IMHO.

[Andad]

This is my unpolished Z2***** SD.

It has chamfers so either yours have been polished off or that was the transition time?

This one is very special and can't be replaced.

If I sent it in for a service and it was polished against my explicit request not to then that someone would be SHUT DOWN.

[XZACM102]

Did you get any paperwork that says it was serviced at RSC NY or did the AD screwed up and serviced the watch in house and now giving you a full refund ?

[gregmoeck]

Curious what they actually serviced...it's not like they need an oil change. This watch now has a dirty car fax report. You can't sell it without saying it's been polished . The watch takes a significant hit.

[Lurizzle]

OP here.

Yes I have paperwork that shows a full service was performed by the Rolex Service Center on 5th avenue in Manhattan. I also called while my watch was there and after I authenticated with an order number, they were able to give me info on my watch. The AD did indeed mess up by not passing on my no-polish directive. As you read in my initial account, I was unsatisfied with the AD's response and I called the RSC. The AD called me back the same day to fall on the sword.

I am not interested in selling the watch as this is a keeper representative of a momentous occasion for me personally in 2015 when I purch'd it. For an idea of what was actually serviced, here is a video that describes what a full service is.

https://youtu.be/7Jr5X62EKNo