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russ86 · 17 July 2021, 09:20 AM

Ufff, sucks mate

Driver8 · 17 July 2021, 10:38 AM

Sorry guys, but this Gordon Gecko “time is money” stuff is hilarious. We’re not talking about taking a weeks holiday here - we’re talking about 10 mins out of your life to NOT have your watch butchered by some cack-handed SA like the unfortunate OP. I’m just taking a wild guess, but I can only assume you spend more than 10 mins posting on here each day…

Still, priorities I guess…

garyk · 17 July 2021, 01:13 PM

Quote:

Originally Posted by HiBoost

Well since we're all ruffling feathers here I'll jump in head first haha... I guess my world view is the opposite of yours. In my experience it is precisely the most wealthy and the consumers of luxury goods who are least likely to "get their hands dirty" with anything. I think the bracelet sizing is more akin to an oil change. You think the majority of Porsche owners do that themselves?
Adjusting the seat in the car is more like setting the date on the watch. Most on here are not going to the AD for that at least ;)

I’m hesitant now to comment on anything but I totally agree with you.

azizu · 17 July 2021, 05:09 PM

Quote:

Originally Posted by LeftieUSA

I had a link removed today on and about 10 minutes after I left I went to adjust the easy link part on my watch and noticed two scratches one on a link on the bracelet and a bad one on the shiny part of the clasp.

I went back in and politely voiced my concern and then once the lady buffed the one scratch out on the clasp she made a snarky comment and said it’s like a new car eventually you’ll get a scratch on it. I told her, yes but I wasn’t the one who caused the scratch, should be more careful when changing links.

Like seriously, I would go remove a link at the AD exactly so that the watch don’t get scratched.
You might as well removed it yourself

Sent from my iPhone using Tapatalk

LeftieUSA · 20 July 2021, 07:15 AM

Update. Dealer ordered new link & clasp from Rolex and will be replacing it. Couple of weeks before it gets here

Sent from my iPhone using Tapatalk

cerbom · 20 July 2021, 07:16 AM

Nice!!

2loaded · 20 July 2021, 07:17 AM

Quote:

Originally Posted by LeftieUSA

Update. Dealer ordered new link & clasp from Rolex and will be replacing it. Couple of weeks before it gets here

Sent from my iPhone using Tapatalk

Great outcome and accountability by the AD - !

Wahlberg · 20 July 2021, 07:26 AM

Quote:

Originally Posted by LeftieUSA

and will be replacing it

Second try

Boaters · 20 July 2021, 07:27 AM

Quote:

Originally Posted by garyk

Show this photo of my “scratch free” 9 year old Porsche to this AD…

I haven’t been lucky, I’m careful to not let morons work on it. I totally think they owe you whatever you are willing to accept to make this right. Unbelievable!!!

Sent from my iPhone using Tapatalk

Wow that's a beauty Gary

drrd · 20 July 2021, 07:33 AM

Quote:

Originally Posted by LeftieUSA

Update. Dealer ordered new link & clasp from Rolex and will be replacing it. Couple of weeks before it gets here

Sent from my iPhone using Tapatalk

Post a pic so we can rest easy

jonf · 20 July 2021, 07:50 AM

Very good to hear about the positive outcome from AD.

Boaters · 20 July 2021, 08:03 AM

Glad they are being a stand up AD about it and not giving you the run around.

Arlchrono · 20 July 2021, 08:29 AM

Totally unacceptable!

214270Explorer · 20 July 2021, 10:23 AM

Quote:

Originally Posted by LeftieUSA

Update. Dealer ordered new link & clasp from Rolex and will be replacing it. Couple of weeks before it gets here

Sent from my iPhone using Tapatalk

Check for more damage after they re-do the link and clasp. Just sayin'.

JAEP · 20 July 2021, 10:33 AM

Quote:

Originally Posted by LeftieUSA

Update. Dealer ordered new link & clasp from Rolex and will be replacing it. Couple of weeks before it gets here

Sent from my iPhone using Tapatalk

Glad you are coming to a happy ending!

When I was picking up my BLNR some weeks ago, my SA was wearing a glove only on her right hand and she had a wedding ring and another ring on her left hand. When she was about to remove the stickers and resize the bracelet, I politely asked her to put another glove on her left hand. She said “Oh that is right”.

Those rings can scratch watches while handing them without gloves. And those micro fiber cleaning clothes that they use to “clean and polish” brand new watches. Who knows how clean those are.

Michael T · 20 July 2021, 10:34 AM

Quote:

Originally Posted by LeftieUSA

Update. Dealer ordered new link & clasp from Rolex and will be replacing it. Couple of weeks before it gets here

Sent from my iPhone using Tapatalk

Good outcome.

EEpro · 20 July 2021, 10:42 AM

Quote:

Originally Posted by LeftieUSA

Update. Dealer ordered new link & clasp from Rolex and will be replacing it. Couple of weeks before it gets here

Sent from my iPhone using Tapatalk

The link with the scratch isn't the removable type though. It's tapered and has a fixed pin. If they have trouble sizing a bracelet there this would be out of their league I would think.

stateman · 20 July 2021, 11:27 AM

Quote:

Originally Posted by LeftieUSA

Update. Dealer ordered new link & clasp from Rolex and will be replacing it. Couple of weeks before it gets here

Sent from my iPhone using Tapatalk

OP - glad this is getting sorted out. Assuming LBG is Lux Bond, I’ve always had great experiences with them…would’ve been surprised if they didn’t make it right. Hope the clasp and link replacement is uneventful and you can enjoy the watch.

Dr.Balance · 20 July 2021, 12:03 PM

This thread helped me immensely!

I read this thread a few days before I got “the call”. During the re-sizing the watch maker was busy, the SA said “He’s busy I’ll just get the manager to resize it”. Because of this thread I insisted on waiting for the watch maker and waited just 15 minutes more. It went well.

Please all, take lesson from this thread… don’t let anyone else touch it but the watchmaker. They do it all day long!

EEpro · 20 July 2021, 12:04 PM

Quote:

Originally Posted by Dr.Balance

This thread helped me immensely!

I read this thread a few days before I got “the call”. During the re-sizing the watch maker was busy, the SA said “He’s busy I’ll just get the manager to resize it”. Because of this thread I insisted on waiting for the watch maker and waited just 15 minutes. It went well.

Please all, take lesson for this thread… don’t let anyone else touch it but the watchmaker. They do it all day long!

Good on you! Enjoy that scratch free brand new watch.

t60 · 20 July 2021, 12:52 PM

Quote:

Originally Posted by LeftieUSA

Update. Dealer ordered new link & clasp from Rolex and will be replacing it. Couple of weeks before it gets here

Sent from my iPhone using Tapatalk

That scratched link isn't one of the removable ones, is it?

Driver8 · 20 July 2021, 07:23 PM

Quote:

Originally Posted by LeftieUSA

Update. Dealer ordered new link & clasp from Rolex and will be replacing it. Couple of weeks before it gets here

Sent from my iPhone using Tapatalk

Great news! Glad to see the AD stepped yup and accepted their mistake. Hopefully the snarky SA will get a bit of CS and screw-driver training as well!

1William · 20 July 2021, 09:45 PM

Good deal. Post when it is all done.

dannyp · 21 July 2021, 01:37 AM

Quote:

Originally Posted by EEpro

The link with the scratch isn't the removable type though. It's tapered and has a fixed pin. If they have trouble sizing a bracelet there this would be out of their league I would think.

For the sales associate? Absolutely, even if they'd done a stellar job on sizing. Shouldn't be any problem for the watchmaker, though.

Curious why they didn't just order a new bracelet, unless that would be substantially more expensive (not sure what dealer invoice is on that).

joeboy · 21 July 2021, 01:43 AM

Quote:

Originally Posted by Highend7

Really though the lady was rude to give such response. That's bad service

Exactly.

MJZRolex · 21 July 2021, 01:57 AM

Quote:

Originally Posted by Gab27

This is unfortunately common, although they REALLY did a number on it. The screws are also butchered. This is why I do this myself.

I definitely would NOT let the dealer polish this. If an AD is not competent enough to remove a screw without causing damage, the definitely are not competent enough to trust to remove metal from your watch.

I totally agree. The Manager of the AD should certainly understand your concern and do what is right to rectify this problem. The sales person showed a total lack of professionalism with her snarky remark.

zewill · 21 July 2021, 03:42 AM

Quote:

Originally Posted by LeftieUSA

Update. Dealer ordered new link & clasp from Rolex and will be replacing it. Couple of weeks before it gets here

Sent from my iPhone using Tapatalk

Nice. Well deserved, however seeing how professional that ad seemed at first, do make sure they order it and actually install it on your watch

If it’s still scratched, maybe they got the same person to install it

Wonder how much the ad paid for those replacements.

HORNBLOWER · 21 July 2021, 06:16 AM

This annoys the hell out of me. These are 12k plus watches not dime store junk. I would be as mad as hell. Rant over.

HORNBLOWER · 21 July 2021, 06:19 AM

This annoys the hell out of me. These are 12k plus watches not dime store junk. I would be as mad as hell. Rant over. But I'm glad the Manager has agreed to rectify the issue.

Merlin69 · 21 July 2021, 06:47 AM

Great news!

20 July 2021, 07:16 AM	#156
cerbom 2024 Pledge Member Join Date: Feb 2014 Real Name: mark Location: East TN Watch: rolex AK, GMT, TAG Posts: 203	Nice!! __________________ Rolex Airking Tag Aquaracer Rolex GMT

21 July 2021, 06:47 AM	#180
Merlin69 "TRF" Member Join Date: Jun 2018 Location: Europe Watch: GMT II Posts: 393	Great news! __________________ ♛ GMT Master II 116710LN, ♛ GMT Master II 126710BLRO, ♛ Submariner 116610LV, ♛ Explorer II 216570 Black, ♛ Deepsea D-Blue 126660 Ω Speedmaster Professional 1861 (Hesalite), Ω Speedmaster 321 "Ed White", Ω Speedmaster "Snoopy 50th Anniversary", IWC Fliegerchronograph, Cartier Tank Americaine Medium, Cartier Tank Must (Blue)

17 July 2021, 09:20 AM	#151
russ86 "TRF" Member Join Date: Mar 2018 Real Name: Ross C. Location: Miami, FL. Posts: 964	Ufff, sucks mate

17 July 2021, 10:38 AM	#152
Driver8 "TRF" Member Join Date: Jan 2017 Location: UK Posts: 2,874	Sorry guys, but this Gordon Gecko “time is money” stuff is hilarious. We’re not talking about taking a weeks holiday here - we’re talking about 10 mins out of your life to NOT have your watch butchered by some cack-handed SA like the unfortunate OP. I’m just taking a wild guess, but I can only assume you spend more than 10 mins posting on here each day… Still, priorities I guess…

20 July 2021, 07:15 AM	#155
LeftieUSA "TRF" Member Join Date: Oct 2020 Location: USA Posts: 41	Update. Dealer ordered new link & clasp from Rolex and will be replacing it. Couple of weeks before it gets here Sent from my iPhone using Tapatalk

20 July 2021, 07:50 AM	#161
jonf "TRF" Member Join Date: Apr 2013 Real Name: Jonathan Location: Canada Posts: 212	Very good to hear about the positive outcome from AD.

20 July 2021, 08:03 AM	#162
Boaters 2024 Pledge Member Join Date: May 2015 Real Name: Mike Location: Pacific Northwest Watch: 116610LV 16710 SD Posts: 10,653	Glad they are being a stand up AD about it and not giving you the run around.

20 July 2021, 08:29 AM	#163
Arlchrono Banned Join Date: Jan 2021 Location: USA Posts: 104	Totally unacceptable!

20 July 2021, 12:03 PM	#169
Dr.Balance "TRF" Member Join Date: Aug 2020 Location: Canada Posts: 16	This thread helped me immensely! I read this thread a few days before I got “the call”. During the re-sizing the watch maker was busy, the SA said “He’s busy I’ll just get the manager to resize it”. Because of this thread I insisted on waiting for the watch maker and waited just 15 minutes more. It went well. Please all, take lesson from this thread… don’t let anyone else touch it but the watchmaker. They do it all day long!

20 July 2021, 09:45 PM	#173
1William 2024 SubLV41 Pledge Member Join Date: Nov 2010 Location: North Carolina Watch: Rolex/Others Posts: 47,787	Good deal. Post when it is all done.

21 July 2021, 06:16 AM	#178
HORNBLOWER "TRF" Member Join Date: Aug 2010 Real Name: Ben Location: Ireland Watch: 1 OR 2 Posts: 2,640	This annoys the hell out of me. These are 12k plus watches not dime store junk. I would be as mad as hell. Rant over.

21 July 2021, 06:19 AM	#179
HORNBLOWER "TRF" Member Join Date: Aug 2010 Real Name: Ben Location: Ireland Watch: 1 OR 2 Posts: 2,640	This annoys the hell out of me. These are 12k plus watches not dime store junk. I would be as mad as hell. Rant over. But I'm glad the Manager has agreed to rectify the issue.

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