Local AD - Are you freakin' nuts?! 20% to look? Fuggittaboutit!!!

[texex91]

Originally Posted by TxHarleyGuy

Well, aside from being the internet asshole, i'd say you did one better than the ad. Kudos to that end.

Originally Posted by TxHarleyGuy

Texex - What say we meet up somewhere to discuss our/your differences? What say Ruth Chris for a cocktail? I'm buying.

I personally could careless where you buy your watches. Like I've said in every post--good luck.

And no thanks on the drink--don't sound like someone I care to spend time with

[MonBK]

Originally Posted by TxHarleyGuy

Agree.

And no, after what transpired, I would never send the AD my monies. I'll be procuring the BLNR from the Boutique in Houston where they know a thing or two about customer service, etc. Done here. But y'all continue slamming away if if make ya' feel better. Take care.

Texex - I see you're in Austin too. Given you seem to have a problem with me and taken it to a personal level, what say we meet up somewhere to discuss our/your differences? What say Ruth Chris for a cocktail? I'm buying.

Don't let the door hit you on your way out!

I'd be lying if I said we'll miss you.

[mailman]

Originally Posted by MonBK

Don't let the door hit you on your way out!

I'd be lying if I said we'll miss you.

I didn't ban him however he told me he wasn't coming back after I gave him an infraction for his post.

[MonBK]

Originally Posted by mailman

I didn't ban him however he told me he wasn't coming back after I gave him an infraction for his post.

I'm glad you didn't because then he wouldn't be able to send me the nastiest PM I ever got on TRF.

The man has a way with words.

[omitohud]

Originally Posted by TxHarleyGuy

Agree.



And no, after what transpired, I would never send the AD my monies. I'll be procuring the BLNR from the Boutique in Houston where they know a thing or two about customer service, etc. Done here. But y'all continue slamming away if if make ya' feel better. Take care.



Texex - I see you're in Austin too. Given you seem to have a problem with me and taken it to a personal level, what say we meet up somewhere to discuss our/your differences? What say Ruth Chris for a cocktail? I'm buying.

No dog in the fight, but nice gesture. We r all gentlemen here, no?


I blame it on the autoconnect.

[jonathan17]

OP: I see nothing wrong with wanting to see the watch before you buy it. Kudos for standing up for what you believe is right. I think the mistake of one sales associate should not stop you from getting the BLNR. May it be this AD or the AD you prefer the brand and the AD should not suffer from just one staff's poor choice in handling a client, its a beautiful watch. looking forward to the incoming in future. cheers.

[TxHarleyGuy]

Originally Posted by jonathan17

OP: I see nothing wrong with wanting to see the watch before you buy it. Kudos for standing up for what you believe is right. I think the mistake of one sales associate should not stop you from getting the BLNR. May it be this AD or the AD you prefer the brand and the AD should not suffer from just one staff's poor choice in handling a client, its a beautiful watch. looking forward to the incoming in future. cheers.

Appreciate it. I'll be getting it from the boutique in Houston. No worries there.

[DeeTee]

[TxHarleyGuy]

Originally Posted by [email protected]

Well, aside from being the internet asshole, i'd say you did one better than the ad. Kudos to that end.

[Romeojk]

Originally Posted by TxHarleyGuy

Well, aside from being the internet asshole, i'd say you did one better than the ad. Kudos to that end.

Posters: I've been reading through the posts...thanks for helping to put me to sleep last night, very enjoyable. And for the enjoyment this morning.
OP:you really need to lighten up and enjoy the camaraderie here. I laughed at the comment for the humor it was meant to be in. From your last comment it sounds like you should move on to a new forum, one you start and only people who say what you want. Good luck.

[DeeTee]

Originally Posted by TxHarleyGuy

Well, aside from being the internet asshole, i'd say you did one better than the ad. Kudos to that end.

I was just making fun of a silly situation. Thought it would give you a good laugh. Guess not.

You should lighten up and enjoy life. No need for cursing at me, I can be a jerk and call the Houston store and buy all the BLNR's they have just so you can't have one.


Still want my 10% too....

[AF_Rob]

As others have said, I can understand a deposit on a PM piece that is likely to sit for a while than a BLNR that is very popular.

[jeffgo888]

hmmm

1). a NON-refundable deposit to VERIFY if I WANT to buy an item? The key is NON-refundable term. I would need to pay $1000 or sum dollars to check out a piece, TO VERify IF I would want to buy it, like it or not. Why? LOL....what for?,....LOL

I just wanna see the piece. Maybe an administrative overhead of $200 non refund for paperwork and their troubles moving inventory...but....other than that....

oh well...
OP: Good Luck and I hope you find your item.

thanks

[cht]

Curious, was this RK or BB in Austin?


And in the end, no matter what all your opinions are, the fact is that what that AD was doing was wrong, or else Rolex USA wouldn't have called them.

If what they were doing was fine and legit, Rolex USA would have told the OP "Sorry, have a nice day, maybe try complaining on TRF where the "Rolex and your socks" threads could use a break."

[superdog]

Originally Posted by cht

Curious, was this RK or BB in Austin?


And in the end, no matter what all your opinions are, the fact is that what that AD was doing was wrong, or else Rolex USA wouldn't have called them.

If what they were doing was fine and legit, Rolex USA would have told the OP "Sorry, have a nice day, maybe try complaining on TRF where the "Rolex and your socks" threads could use a break."

Sorry, I am not sure that all of us believe Rolex USA did get involved.

I am not calling the OP liar. I am just saying that I have heard and read about Rolex service as a whole for over a decade.

You want to an answer to a question? That typically takes weeks, not days, nor hour, let alone minutes.

The reality of them jumping off the phone, to call an AD and essentially threaten them into changing their policy....well, it just doesn't sound like Rolex.

It is as if they were sitting around just waiting to make this phone call. Clearly it was not made by the customer service rep. So it got escalated to the appropriate party and then that person dropped what they were doing to make this call? That fast? Sorry...it is just hard to believe.

Yes, I was not there. I do not know the answer. But I am skeptical that the story unfolded the way it was presented.

[MonBK]

Originally Posted by superdog

Sorry, I am not sure that all of us believe Rolex USA did get involved.

I am not calling the OP liar. I am just saying that I have heard and read about Rolex service as a whole for over a decade.

You want to an answer to a question? That typically takes weeks, not days, nor hour, let alone minutes.

The reality of them jumping off the phone, to call an AD and essentially threaten them into changing their policy....well, it just doesn't sound like Rolex.

It is as if they were sitting around just waiting to make this phone call. Clearly it was not made by the customer service rep. So it got escalated to the appropriate party and then that person dropped what they were doing to make this call? That fast? Sorry...it is just hard to believe.

Yes, I was not there. I do not know the answer. But I am skeptical that the story unfolded the way it was presented.

Careful Seth or you might be the next internet asshole.

[superdog]

Originally Posted by MonBK

Careful Seth or you might be the next internet asshole.

Trust me, I am already THE internet asshole. My wife just told me so. But not because of this thread.

Because I was laughing so hard at the tooth paste thread.

[Speed]

Originally Posted by superdog

Trust me, I am already THE internet asshole. My wife just told me so. But not because of this thread.



Because I was laughing so hard at the tooth paste thread.

Wait...assholes on the Internet?

Sorry. Not buying it.

[Dr.Brian]

Originally Posted by superdog

Sorry, I am not sure that all of us believe Rolex USA did get involved.

I am not calling the OP liar. I am just saying that I have heard and read about Rolex service as a whole for over a decade.

You want to an answer to a question? That typically takes weeks, not days, nor hour, let alone minutes.

The reality of them jumping off the phone, to call an AD and essentially threaten them into changing their policy....well, it just doesn't sound like Rolex.

It is as if they were sitting around just waiting to make this phone call. Clearly it was not made by the customer service rep. So it got escalated to the appropriate party and then that person dropped what they were doing to make this call? That fast? Sorry...it is just hard to believe.

Yes, I was not there. I do not know the answer. But I am skeptical that the story unfolded the way it was presented.

Why?
My wife's the North East Regional Manager for a medical device company. If she got a call from a customer or surgeon about a practice that is inconsistent with company policy that potentially interferes with sales she would certainly follow up immediately or at least ASAP. It's her job. Just like the Rolex regional sales manager. It wouldn't matter if it was one of her employees or one of the people that implant/sell her devices. It reflects poorly on the company and makes people want to look at a competitor. Then that lost customer tells 7 other people about their problem with company A and how company B was so much better. Fix the problem and try to show added value by doing it immediately. Now the person that complained is happy that their concerns were addressed and is more likely to buy/use/recommend your product. You're a company that cares about it's clients.
This wasn't a special order it sounds like it was an internal inventory swap. That's a routine business practice. I wouldn't pay anything for that "service" though I wouldn't have asked them to do it either, unless I was quite certain that I would be walking out with the product. Depending on where it was, I would be more likely to make a day trip out of it with the kids.

[superdog]

Originally Posted by Dr.Brian

Why?
My wife's the North East Regional Manager for a medical device company. If she got a call from a customer or surgeon about a practice that is inconsistent with company policy that potentially interferes with sales she would certainly follow up immediately or at least ASAP. It's her job. Just like the Rolex regional sales manager. It wouldn't matter if it was one of her employees or one of the people that implant/sell her devices. It reflects poorly on the company and makes people want to look at a competitor. Then that lost customer tells 7 other people about their problem with company A and how company B was so much better. Fix the problem and try to show added value by doing it immediately. Now the person that complained is happy that their concerns were addressed and is more likely to buy/use/recommend your product. You're a company that cares about it's clients.
This wasn't a special order it sounds like it was an internal inventory swap. That's a routine business practice. I wouldn't pay anything for that "service" though I wouldn't have asked them to do it either, unless I was quite certain that I would be walking out with the product. Depending on where it was, I would be more likely to make a day trip out of it with the kids.

I don't disagree that this is how it should be done, if in fact Rolex did find the practice against their rules. Even if they don't like it, would they really not allow individual stores/chains to do it? I'd love if someone from Rokex or an AD could chime in. Because again, eve if unsavory, is it really something they would get involved in?

I would absolutely do this if someone had complaints about someone in my business.

That said, it's just not consistent with Rolex. They don't typically respond quickly to anything.

If I'm wrong, and I hope I am, then I'm wrong. But based on everything I've read, I'm just skeptical.

[Tony64]

Originally Posted by superdog

Sorry, I am not sure that all of us believe Rolex USA did get involved.

I am not calling the OP liar. I am just saying that I have heard and read about Rolex service as a whole for over a decade.

You want to an answer to a question? That typically takes weeks, not days, nor hour, let alone minutes.

The reality of them jumping off the phone, to call an AD and essentially threaten them into changing their policy....well, it just doesn't sound like Rolex.

It is as if they were sitting around just waiting to make this phone call. Clearly it was not made by the customer service rep. So it got escalated to the appropriate party and then that person dropped what they were doing to make this call? That fast? Sorry...it is just hard to believe.

Yes, I was not there. I do not know the answer. But I am skeptical that the story unfolded the way it was presented.

Sorry Seth, but reading your entire comment above it sounds exactly like that's what you're doing, although perhaps not your intent.

I too have read this thread with interest, and for those keeping score put my vote with the OP. A non-refundable deposit in this situation is not reasonable IMO and for those like me who do choose to believe the OP's account, that seems to be the opinion of Rolex as well.

I think what turned this discussion less civil was the suggestion made early by another member that the OP was a liar. I'm not sure how the OP should be expected to respond in that situation. I know this thread has gone many pages, but read back to the beginning and I think you'll see where things seem to take a turn for the worse.

Ungentlemanly responses on both ends for sure, but not without provocation IMO.
Having a contrary opinion is what makes this, or any, forum interesting informative and perhaps handled differently may not have become so adversarial.

Just my observations, no insult or harm intended.

[superdog]

Originally Posted by Tony64

Sorry Seth, but reading your entire comment above it sounds exactly like that's what you're doing, although perhaps not your intent.

I too have read this thread with interest, and for those keeping score put my vote with the OP. A non-refundable deposit in this situation is not reasonable IMO and for those like me who do choose to believe the OP's account, that seems to be the opinion of Rolex as well.

I think what turned this discussion less civil was the suggestion made early by another member that the OP was a liar. I'm not sure how the OP should be expected to respond in that situation. I know this thread has gone many pages, but read back to the beginning and I think you'll see where things seem to take a turn for the worse.

Ungentlemanly responses on both ends for sure, but not without provocation IMO.
Having a contrary opinion is what makes this, or any, forum interesting informative and perhaps handled differently may not have become so adversarial.

Just my observations, no insult or harm intended.

Fair enough. And presented well. Thanks for sharing your point.

I'm just pointing out what I find I'm skeptical with.

And no one really mentioned the fact that he called up simply to complain to Rolex? He wanted only to voice displeasure?

He had no intention of going back. Or buying the watch. The OP stated that. So his intention was merely to complain, and not find a resolution to his problem?

I'm sorry, it just sounds fishy to me. I'm not directly making a statement of fact. But I do get why you would think my post is doing that.

But I'm just skeptical. Too many things just don't make sense here.

[mtgjr]

Originally Posted by superdog

Fair enough. And presented well. Thanks for sharing your point.

I'm just pointing out what I find I'm skeptical with.

And no one really mentioned the fact that he called up simply to complain to Rolex? He wanted only to voice displeasure?

He had no intention of going back. Or buying the watch. The OP stated that. So his intention was merely to complain, and not find a resolution to his problem?

I'm sorry, it just sounds fishy to me. I'm not directly making a statement of fact. But I do get why you would think my post is doing that.

But I'm just skeptical. Too many things just don't make sense here.

I'm with you 100%. I'm sorry if some feel that my disbelief is tantamount to calling the OP a liar, but it's my prerogative not to believe a story told by a complete stranger on the internet, when the facts of the story are highly inconsistent with what I know about Rolex corporate and how they operate.

[Splash]

Originally Posted by cht

Curious, was this RK or BB in Austin?

BB. I've been in there a few times, and they have offered to bring in a piece from another store for me to look at also- if I was willing to put down a deposit. I passed because it wasn't exactly what I wanted. I had assumed the deposit would have been refundable if I didn't buy, but never verified the point. It didn't seem like an unreasonable request with that assumption. I'm sure it helps them weed out the tire kickers. They told me other stores hate to give up desirable pieces. They even told me the other location that had the watch in question. I could have just driven there myself. I've done business with them before, and they have been nice.

RK is a wonderful long-time local business. I've dealt with them over a period of decades with great success. They would be my first choice in Austin.

[dbluevette]

Reading through this entire thread and understanding it fully, it sounds like to me the only ones that disagree with the OP are ones that have probably paid a NON REFUNDABLE deposit in the past only to find out now that Rolex doesn't condone this behavior by their AD's. Finding out you spent money that didn't need to be spent is a hard pill for some to swallow.

[ouredis]

I wouldn't have an issue with that. If they are going to bring it in for you I would think that's the norm.

[Watch This]

And the OP's gain derived from making up such a story is exactly what?
I believed him and I think some of these replies have been a bit rough.

20% non refundable? Cajones grande. No way to do business. At least not with me.

[texex91]

This thread is stale already since OP is outta here on his own

Ooooffffff...

[Old Expat Beast]

Plenty more infraction points to go round if anyone else feels like throwing insults.

[jhcam8]

Didn't take long for this to go off topic.

Seriously, why not just buy one here? There's usually a BLNR for sale about any day.

I agree - this is a non-issue.