AD lied, Daytona C madness...

[crazycarlitos]

Originally Posted by abovedeck

But the fact remains that I was promised the number one spot. It's more about principal than the watch itself

Agreed.

Not sure why some keep mentioning u might not be their #1 customer/spender...
It's irrelevant.

Others mention that's being told #1 is an obvious sales tactic.
I agree.
But as the saying goes, if u r gonna do something bad, don't get caught.
This AD was caught red-handed.

Others mention there are more important things...
Sure, this is not something to lose sleep over..
But this is a watch forum.
if u want to discuss what's really important in our lives, u r in the wrong forum.

2cents.

[77T]

You should be wearing that Black Daytona 500 today. No doubt about it.



Sent from my iPhone using Tapatalk

[rr-nyc]

I woudn't be surprise if everyone is "#1" on that list. While the OP has spent a ton of cash in the last year, the other customer may have spent 10x's that over the last 10 years.

It sucks but it is what it is. Taking your business elswhere won't get you the watch any sooner

[DPE]

You treat the AD as a friend, they treat you as a profit margin...

[doubleinfive]

Does it really matter who gets the watch first? When I get my Daytona C in 2019, my watch will be brand new and those who got them today, theirs will be three years old...

[Syed117]

Originally Posted by doubleinfive

Does it really matter who gets the watch first? When I get my Daytona C in 2019, my watch will be brand new and those who got them today, theirs will be three years old...

While technically true, I think you might be missing the point.

[The Joker]

Originally Posted by abovedeck

Wow, I have not logged on since yesterday and just read through all seven pages! I have been a member of this forum for a short amount of time compared to most, but longer than some. I have posted SEVERAL incomings in both the Rolex and AP forum of some of my latest PM models. I am no troll and find it amusing that some can't allow me 16 hours to respond! While I love this site and reading threads, I have never been an "everyday" user here.

The AD in this case has more than one location and until everything is resolved, I would prefer not to mention their name. I do not want to tarnish a reputation if this was an honest mistake or a miscommunication. While I know that I am not the ADs #1 client, my initial comment was meant to be more of a joke, which is why I included that maybe I'm just blowing this out of proportion and that I shouldn't really be that upset.

But the fact remains that I was promised the number one spot. It's more about principal than the watch itself. I checked with my salesperson, I had my salesperson double check with the manager. I made sure that everyone was in sync with each other about the situation. Just like some people are particular about buying a watch that has not been touched, I was particular about this. We all have our own "quirks."

So I paid my AD a visit and explained to the manager of the store what had happened. She assured me that EVERY SINGLE SALES ASSOCIATE is aware of a waiting list for the Daytona C and that when a piece comes in, it is not to be sold or removed from any packaging by someone other than a manager. She made it very clear that there is no way a piece like this would get sold without her knowledge, but that it's possible it was transferred from one of their other locations to her store to better accommodate the future owner of that piece.

She was very apologetic, extremely understanding of my frustration, and assured me that she would not only look in to it further, but that when mine does come, she will do something extra special!

I will keep everyone updated. But please, some patience :)

Sounds interesting

[lamnyc]

I would ask for an explanation.

[Wine4Golf]

Yea I wouldn't spend another dime in that store. To hell with them

[AK797]

I've seen your incomings and that you paid a deposit so I was shocked that they might be sandbagging you, suicidal I thought, so I'm willing to believe their other location explanation. Makes sense to me.

[TheVTCGuy]

Wow, and you paid a deposit too!? Man, I would be extremely upset! Consider taking your future business elsewhere.

[peterskinner]

Yes it's just a watch forum; isn't all this 'I was promised' and 'my salesman told me' stuff just a bit out of proportion?
It's a jewellers shop, not the Supreme Court. Things happen, things get sold, no customer can control that process. It may all indicate that life's not fair.

[LostInTime]

I am surprised so many thought the OP's story was fishy. IMO, most Rolex authorized dealers are pretty douchey and/or dumb. If he claimed he got his hot new Daytona C without any kind of games or BS, that would be the story I'd call out for trolling.

[Watch This]

This thread has legs. Made me think .... these AD "lists" IMHO are a no-win situation for an AD and frankly, are stupid. Who is #1? The guy who spent 1.1 million last year or the guy who spent 1.2?

All this aggravation over a piece that is not priced off the charts and that will fly off the shelves no matter what. If I owned an AD there would be no list. Sorry but first come first serve. Otherwise it's a recipe to piss off someone like the OP.

P.S - I'd be pissed too mostly about the lie. I would not spend another dime there.

[shawndww]

I have tons of customers that I call my favourite. Does that make deceptive or friendly. My uncle ran a very successful tire business and no matter who walked in he called them "The Best"
Get over it.. Move on.. Go find your watch..somewhere else.. You are probably pissed off because you lost your bragging rights in the locker room/office/dinner conversation.. It reAlly is no big deal.

[GradyPhilpott]

Originally Posted by josephvman

I'm puzzled why dealers (or more specifically salespersons) would even make commitments like "first on the list", and even more perplexed why it's so ungodly important for some people to get the "first" of (fill in the blank).

[...]

...[I]t's hysterical to me (and not in a good way) to see the outrage expressed in this thread! This is exactly the sort of thing that stigmatizes Rolex owners and why 99% of the planet would like to eat the other 1%!!!!

A little perspective would probably be a good thing around here every now and then.

I think you're missing the point.

It doesn't matter if the product is a Rolex or a jar of peanut butter.

If the item is out of stock and you have built a good relationship with a proprietor, you have a right to expect honesty and transparency in your dealings with that individual.

It's not even about being "first." It's about being next, if that is what the deal is.

I happened to get the first BLNR to come to my AD. I was at the store for another reason other than to shop for a watch and as I was leaving the saleslady asked if I wanted to get a call when the watch came in.

I said yes. When I got home, I decided that I wanted that one, so I called and asked that they hold it for me when it came in and I would come back in a few minutes and pay a deposit.

When I got back to the store, the owner told me that he'd planned to put the one coming in on display, but since I'd asked and was willing to pay a deposit that he'd let me have the first one to come in and the next one he'd use for display.

He was honest and forthright with me and kept his word.

I have to say that if he'd said that he wanted the first one for display, that would have been fine with me. I was first on the list for a call, anyway, and I could be to the store in five minutes or less when the call came.

I appreciate my AD and based on his conduct and integrity, I can assume that he appreciates me.

I personally don't find anything "hysterical" about honoring one's word and expecting others to do so, too.

[Watch This]

Originally Posted by shawndww

I have tons of customers that I call my favourite. Does that make deceptive or friendly. My uncle ran a very successful tire business and no matter who walked in he called them "The Best"
Get over it.. Move on.. Go find your watch..somewhere else.. You are probably pissed off because you lost your bragging rights in the locker room/office/dinner conversation.. It reAlly is no big deal.

I'm curious. What business are you in? Do you promise your customers one thing and then fail to deliver? That's the point of the OP. Your comment about bragging rights is not helpful and mean spirited.

[GradyPhilpott]

Originally Posted by Watch This

I'm curious. What business are you in? Do you promise your customers one thing and then fail to deliver? That's the point of the OP. Your comment about bragging rights is not helpful and mean spirited.

I agree.

[SamiKssiaa]

I'd be absolutely fuming if that happened to me

[shawndww]

Originally Posted by Watch This

I'm curious. What business are you in? Do you promise your customers one thing and then fail to deliver? That's the point of the OP. Your comment about bragging rights is not helpful and mean spirited.

I have many businesses. I don't fail to deliver.. I guess I'm just not sensitive. And interpret this as simple whining.

[Brian Page]

Originally Posted by opaline460

wow what a small world...

So your were #1 on the list and happened to sit next to the guy that got your watch? ..

[GB-man]

Originally Posted by shawndww

I have many businesses. I don't fail to deliver.. I guess I'm just not sensitive. And interpret this as simple whining.

Sensitive has nothing to do with it. If your suppliers lied to you and didn't deliver, I think you'd feel differently.

[TheVTCGuy]

Originally Posted by shawndww

I have many businesses. I don't fail to deliver.. I guess I'm just not sensitive. And interpret this as simple whining.

Originally Posted by GB-man

Sensitive has nothing to do with it. If your suppliers lied to you and didn't deliver, I think you'd feel differently.

Agree. This is not a case of "whining" it is about integrity and honestly.

[LostInTime]

I'm convinced that Rolex recruiters trawl used car lots in search of prospective sales employees. I think the fault is ours, we just need to dramatically lower our expectations and we'll never walk away unsatisfied.

[Defiancekofb]

I think OP should have kneed the guy with the Daytona-C in the balls and ran off with the watch. Like the Seinfeld episode where Jerry steals the last Marble Rye Bread from the grandma.

[westsideclock]

Originally Posted by blakeegan

A. It's just a watch.
B. I find it odd you aren't on a first name basis with your salesperson's manager or the AD owner if you're one of their best customers? I'm guessing those that do have that rapport are getting the watches first before they start on "the list."

When I asked when I'd be getting one I was told "you'll get one this year, but all you guys think you're way more important than you really are. Just be patient."

That is garbage, especially if you bought 8 pm watches including two PP's in the last year alone like the OP. That could be as much as $150k to $200k in 1 year, and maybe much, much more over the years. If I spent that much money at a business, I would want at least a little bit of respect. What do you have to spend to be important, $1 million? I could see if it was a $100k plus watch that is in high demand and short supply, but if you treat a customer that spends hundreds of thousands of dollars like crap over a $12.5k deal, you can expect that the next $100k to $200k that he/she spends will not be at your store.

[alanc]

As a lawyer here's my two cents on all this:

Can an oral promise to sell you the first Daytona C, in return for your cash deposit, constitute an enforceable legal contract?

Maybe. It depends on the Statute of Frauds in the relevant jurisdiction, which sets out the sorts of contracts that must be in writing to be enforceable, as well as any other relevant statutes covering the subject matter, as well as how the courts in that jurisdiction have ruled on these sorts of questions. Depending on what all the above authority has to say about this, you could win on this, but you might have to go to court to do so.

My view? I'd want to have it in writing. Of course, I'm not giving legal advice here.

If nothing else, I think this thread provides ammunition for those who look at the AD "experience" (as opposed to trusted sellers here) with a good degree of skepticism. If this is the sort of treatment one gets from an AD, I'll stick with David SW et al.

[scooba]

If it is exactly as I read the OP , if it was me in your shoes I would defo be walking in and having that chat, As above calmly looking for a honest explanation , even if the news was bad news I would want to know how it had gone so horribly wrong, Then calmly explain I would be voting with my feet and taking my $$ some where else to spend ,The damage is done !, Trust gone ,

[Abdullah71601]

Originally Posted by abovedeck

Wow, I have not logged on since yesterday and just read through all seven pages! I have been a member of this forum for a short amount of time compared to most, but longer than some. I have posted SEVERAL incomings in both the Rolex and AP forum of some of my latest PM models. I am no troll and find it amusing that some can't allow me 16 hours to respond! While I love this site and reading threads, I have never been an "everyday" user here.

The AD in this case has more than one location and until everything is resolved, I would prefer not to mention their name. I do not want to tarnish a reputation if this was an honest mistake or a miscommunication. While I know that I am not the ADs #1 client, my initial comment was meant to be more of a joke, which is why I included that maybe I'm just blowing this out of proportion and that I shouldn't really be that upset.

But the fact remains that I was promised the number one spot. It's more about principal than the watch itself. I checked with my salesperson, I had my salesperson double check with the manager. I made sure that everyone was in sync with each other about the situation. Just like some people are particular about buying a watch that has not been touched, I was particular about this. We all have our own "quirks."

So I paid my AD a visit and explained to the manager of the store what had happened. She assured me that EVERY SINGLE SALES ASSOCIATE is aware of a waiting list for the Daytona C and that when a piece comes in, it is not to be sold or removed from any packaging by someone other than a manager. She made it very clear that there is no way a piece like this would get sold without her knowledge, but that it's possible it was transferred from one of their other locations to her store to better accommodate the future owner of that piece.

She was very apologetic, extremely understanding of my frustration, and assured me that she would not only look in to it further, but that when mine does come, she will do something extra special!

I will keep everyone updated. But please, some patience :)

In other words, they are very sorry they got caught red handed backdooring you, and if you are patient with them they will try to get you your watch before you catch them doing it again.

These guys are DB's. But, you won't get the D500 any faster going to another AD. If it were me, I'd walk away from the watch and this AD unless they are willing to knock a bunch off of retail to keep your business.

[KarlS]

Originally Posted by alanc

As a lawyer here's my two cents on all this:

Can an oral promise to sell you the first Daytona C, in return for your cash deposit, constitute an enforceable legal contract?

Maybe. It depends on the Statute of Frauds in the relevant jurisdiction, which sets out the sorts of contracts that must be in writing to be enforceable, as well as any other relevant statutes covering the subject matter, as well as how the courts in that jurisdiction have ruled on these sorts of questions. Depending on what all the above authority has to say about this, you could win on this, but you might have to go to court to do so.

My view? I'd want to have it in writing. Of course, I'm not giving legal advice here.

If nothing else, I think this thread provides ammunition for those who look at the AD "experience" (as opposed to trusted sellers here) with a good degree of skepticism. If this is the sort of treatment one gets from an AD, I'll stick with David SW et al.

The issue isn't around the contractual obligation to provide a watch against the deposit as this still may be fulfilled. The question is whether it is the first watch in the AD. If the contract is time bound whereby the AD had to provide it by a specific date then I guess there would be an argument for non performance. Think it's a bit tenuous.