What does a service on a Rolex include?

[Dishpro01]

Vanessa, sorry, I didn't read the whole thread, but what is your turn around time generally, what do you charge and tell me about your warranty.

[GGibson]

Hi, Vanessa. I just purchased a 2nd hand (K series) GMT II, which appears to be in great shape but does have one small issue, in that the rotating bezel is a bit stiffer than I would have thought it should be and the "clicks" are practically indiscernible. This is my first Rolex, so I am at a bit of a disadvantage in knowing how "bad" it is. It is still functional, and better than being sloppy loose, but I am wondering (1) if I should make a big deal about it to the seller, and (2) whether there is something you can advise is likely wrong, and whether it should be adjustable/fixable. Thanks in advance.

[Vanessa CW21]

Originally Posted by GGibson

Hi, Vanessa. I just purchased a 2nd hand (K series) GMT II, which appears to be in great shape but does have one small issue, in that the rotating bezel is a bit stiffer than I would have thought it should be and the "clicks" are practically indiscernible. This is my first Rolex, so I am at a bit of a disadvantage in knowing how "bad" it is. It is still functional, and better than being sloppy loose, but I am wondering (1) if I should make a big deal about it to the seller, and (2) whether there is something you can advise is likely wrong, and whether it should be adjustable/fixable. Thanks in advance.

I'm not sure I understand what you're talking about. Can you take it to a local watchmaker, to ask his/her opinion?

[GGibson]

Thanks for replying so quickly Vanessa. The problem is that the bezel is quite stiff (even when pushing down) and you cannot feel or hear any of those 120 "clicks." I was mainly scared that it might be a problem which would be virtually unfixable (i.e., something wrong with the case), but in looking around this site and the internet I see that the detents are in the bezel ring, not in the case, so even if they were somehow worn smooth the worst would require a new bezel ring. The way it is made, that seems unlikely--I'm betting the detent spring is either bound up somehow or missing. The seller is a good guy, so I'm hoping he will have his watch smith fix it for me. If not, I'll pop the bezel off myself and have a look. Anyway, thanks again for getting back. You need to set up a donation bucket for all this excellent and free advice!

[padi56]

Originally Posted by GGibson

Thanks for replying so quickly Vanessa. The problem is that the bezel is quite stiff (even when pushing down) and you cannot feel or hear any of those 120 "clicks." I was mainly scared that it might be a problem which would be virtually unfixable (i.e., something wrong with the case), but in looking around this site and the internet I see that the detents are in the bezel ring, not in the case, so even if they were somehow worn smooth the worst would require a new bezel ring. The way it is made, that seems unlikely--I'm betting the detent spring is either bound up somehow or missing. The seller is a good guy, so I'm hoping he will have his watch smith fix it for me. If not, I'll pop the bezel off myself and have a look. Anyway, thanks again for getting back. You need to set up a donation bucket for all this excellent and free advice!

The GMT does not have 120 clicks that's only on the dive watches.

[bobswatches]

Very thorough synopsis here..... Thanks Vanessa. I almost always insist on a main spring being part of any full overhaul service.

[vubui]

That was an awesome read, thanks Vanessa!

[kaemicha]

Oh, and by 'it doesn't work' means that when I got the watch back it was perfect. I wore it during the day and put on watch winder at night and then the date stopped changing. Then the time started not working by giving me the wrong time and date. That's on a watch that was not even 1 full year old.

[Vanessa CW21]

Originally Posted by kaemicha

Oh, and by 'it doesn't work' means that when I got the watch back it was perfect. I wore it during the day and put on watch winder at night and then the date stopped changing. Then the time started not working by giving me the wrong time and date. That's on a watch that was not even 1 full year old.

I didn't mean to sound like I was doubting your story, It's just most common for most new Rolex owners to not exactly know how an automatic watch works, and often the customer gets frustrated and blames the watch. I'm not saying that's the case here, but have you owned a Rolex or other automatic watch before?

[jetstags69]

hi i have a submariner and i lost the luminous dot at 12 o clock on my bezel
can anyone tell me what to do ?

[MikeMc]

Is this on a ceramic bezel?

[jetstags69]

yes

[MikeMc]

I'll check with our watchmaker tomorrow and reply.

[jetstags69]

tks

[MikeMc]

Rolex doesn't sell the dot separately., so you have to buy a new ceramic bezel. The cost is $375.00 plus labor to install. The elevated dot is my only criticism of the new (ceramic) design.


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[Rogdogg]

Originally Posted by MikeMc

Rolex doesn't sell the dot separately., so you have to buy a new ceramic bezel. The cost is $375.00 plus labor to install. The elevated dot is my only criticism of the new (ceramic) design.


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As far as I know Rolex now have a tool for replaceing the pearl without having to replace the whole bezel. You should ask the RSC about this.

[jmorin28]

Originally Posted by MikeMc

Rolex doesn't sell the dot separately., so you have to buy a new ceramic bezel. The cost is $375.00 plus labor to install. The elevated dot is my only criticism of the new (ceramic) design.


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Oh yes they do, mine got whacked off and off to rsc dallas it goes. They verbatim told me they would replace the dot and the dot tray into my current ceramic bezel. Cost 120$

[MikeMc]

Our watchmaker called Rolex this morning, and they said the dot is not available separately, you must buy the whole bezel insert.


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[jetstags69]

RSC will replace the luminous dot for 125.00 plus tax just talk to them
thank you vanessa hope this will help

[Donzi 18]

Vanessa, question about my 16013, had serviced about 3 years ago from an AD, watch keeps great time, daily worn, however about 3-4 months ago every so often I have experienced the watch stopping with the second and min hands at 12 o' clock, this happened maybe 4-5 times, when it has happened the hour hand has been in different places? Ideas ? Otherwise the watch has been great and keeps great time,

Thanks, Steve

[Vanessa CW21]

Originally Posted by Donzi 18

Vanessa, question about my 16013, had serviced about 3 years ago from an AD, watch keeps great time, daily worn, however about 3-4 months ago every so often I have experienced the watch stopping with the second and min hands at 12 o' clock, this happened maybe 4-5 times, when it has happened the hour hand has been in different places? Ideas ? Otherwise the watch has been great and keeps great time,

Thanks, Steve

Steve, I'm sorry for not replying sooner! I missed your post. Please send me a pm when you have a question like this!
I'll have to answer later as I have to get ready for work now!

[Vanessa CW21]

Originally Posted by Donzi 18

Vanessa, question about my 16013, had serviced about 3 years ago from an AD, watch keeps great time, daily worn, however about 3-4 months ago every so often I have experienced the watch stopping with the second and min hands at 12 o' clock, this happened maybe 4-5 times, when it has happened the hour hand has been in different places? Ideas ? Otherwise the watch has been great and keeps great time,

Thanks, Steve

I'm not sure but it could be that your hands touch each other ever so slightly at the 12 o'clock position and if your mainspring isn't wound enough, it can make the watch stop. See if you notice any light scratches in one spot on the hour hand?

[13eastie]

Hi Vanessa,

Thanks for your interesting post which complements your Youtube film.

I'd value your opinion as to what issues if any (as opposed to run-of-the-mill servicing requirements) ought to DEMAND Rolex official service.

My wife's Lady Datejust reportedly "fell" from the bedside table sustaining damaging that looks dramatic, but may be superficial.

The crystal is smashed and has fouled the second hand internally. This may be the only reason that the watch has stopped, but I can't be sure (especially since the explanation I've been given is only half-plausible hehe).

This watch cost many thousands of pounds, so it's easy to justify the high cost of official manufacturer service (unlike, say, with my old Seamaster) and it's' easy enough for me to visit the service centre in Kent.

Ought I to go straight to Rolex with this, or should I feel confident going to an imdependent watchmaker first?

[Vanessa CW21]

Originally Posted by 13eastie

Hi Vanessa,

Thanks for your interesting post which complements your Youtube film.

I'd value your opinion as to what issues if any (as opposed to run-of-the-mill servicing requirements) ought to DEMAND Rolex official service.

My wife's Lady Datejust reportedly "fell" from the bedside table sustaining damaging that looks dramatic, but may be superficial.

The crystal is smashed and has fouled the second hand internally. This may be the only reason that the watch has stopped, but I can't be sure (especially since the explanation I've been given is only half-plausible hehe).

This watch cost many thousands of pounds, so it's easy to justify the high cost of official manufacturer service (unlike, say, with my old Seamaster) and it's' easy enough for me to visit the service centre in Kent.

Ought I to go straight to Rolex with this, or should I feel confident going to an imdependent watchmaker first?

Your wife's Rolex definitely needs a complete service because of crystal fragments that have entered the movement. I'm not familiar with independent Rolex watchmakers in your area but with the extend of the damage it may be more economical to go with the official RSC. Good luck!

[Slim_Pickin]

Thank you! Very illuminating explanation of the process you go through to service a watch.

[Montetime]

Hi Vanessa,

My AD told me that any aftermarket bezels would be replaced at an RSC with Rolex originals and I would be charged. Is this true? I need to send my dad's 16013 in but was taken back when told this.

Montetime

[Vanessa CW21]

Originally Posted by Montetime

Hi Vanessa,

My AD told me that any aftermarket bezels would be replaced at an RSC with Rolex originals and I would be charged. Is this true? I need to send my dad's 16013 in but was taken back when told this.

Montetime

Yes. If it doesn't currently have a genuine bezel, Rolex will only agree to service the watch if they can restore it to original. They will provide an estimate first. If you decline the bezel they will send it back unrepaired.

[ticktack]

vanessa, i thank you for all your hard work without you our rolex will not be happy.

[Dldlaw]

I have a model 1505 Rolex that needs an overhaul that may include a mainspring replacement as the watch is not keeping correct time. What does an overhaul with a mainspring replacement approximately cost?

[Antoniopd]

I'm very late to this party but just want to say the original post is outstanding. Thanks much Vanessa!