ROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEX

DadsWatch72 · 7 November 2009, 06:02 AM

I don't know why I go back to Image's Jewelers to look at the Rolex, but I do. I was in Elkhart visiting my watch in the bank when I decided to go to the AD since its within a couple of miles. I was looking in their showcase and talking with the smug salesman when I asked if they were getting a Deep Sea in any time soon. He said "We have one but its in the safe". I asked why they don't keep it in the showcase and he replied...."Rolex told us that we should keep the high end watches in the safe and its not acceptable to allow customers to handle them." Is this true? I showed interest in the watch and would think they would want to show any customer the watch that asked about it specifically.

BarkMaster · 7 November 2009, 06:05 AM

An AD here wanted me to try a Deepsea on just 2 weeks ago.

stupidugly · 7 November 2009, 06:06 AM

Quote:

Originally Posted by 777

An AD here wanted me to try a Deepsea on just 2 weeks ago.

Me too. Just last week I had one on at a local AD. I didn't turn and run or anything.

Ed Rooney · 7 November 2009, 06:07 AM

Maybe they are still under the impression that the Deepsea is the "new Daytona", as the local AD told me last year.

Maroons.

rsg · 7 November 2009, 06:08 AM

As much as I hate it I've started to make sure I am wearing a watch of equal or greater value than the model I'm interested in when going to an AD to look. At least then they will pay attention to me.

GoldenBear · 7 November 2009, 06:08 AM

As we picked up a new DJ earlier in the week the AD had my wife try on a Leopard Daytona (yuck) and I tried on a DeepSea, a gold GMT, a President...They must have pulled out and had us try on 15 different watches.

stupidugly · 7 November 2009, 06:10 AM

Quote:

Originally Posted by GoldenBear

As we picked up a new DJ earlier in the week the AD had my wife try on a Leopard Daytona (yuck) and I tried on a DeepSea, a gold GMT, a President...They must have pulled out and had us try on 15 different watches.

If they thought they had the opportunity to unload that Leopard, I'm surprised they didn't let you try on 4 watches on one wrist and dance around the store.

mda · 7 November 2009, 06:10 AM

Quote:

Originally Posted by DadsWatch72

..... the smug salesman ..... replied...."Rolex told us that we should keep the high end watches in the showcase and its not acceptable to allow customers to handle them." ......

That's odd. In terms of price, many ADs put even more expensive ones in the case. If it's not acceptable to allow customers to handle them, how would customers make a decision?

I think "the smug salesman" explains it all.

DadsWatch72 · 7 November 2009, 06:17 AM

This is the same AD that refused to send my watch to NY after I told them NYC RCS told me to send it to them. I was giving them the benifit of the doubt since I found out from one of the owners that the guy that refused to send my watch in was having "mental and emotional issues" at the time (I called and complained). This was not the same person that helped me the other day. I will never go back to that AD, EVER.

cobblecanyon · 7 November 2009, 06:23 AM

If you wanted the watch, just ask for another salesman and buy the watch from him while the prior salesman watch. I am sure he will learn in the future to "not judge a book by it's cover".

DadsWatch72 · 7 November 2009, 06:31 AM

I don't know what I want. I want to see what the new Sub is all about. I have hopes it will have a retro look like a Sub of old, maybe with a big crown. I also think it might look like the Deep Sea only sleeker (not as thick) and without a helium valve. Who knows but I think I want to wait for something to "WoW" me, ya know. Regardless of whether or not I was going to buy the watch, I should have been offered a chance to look at it. It just might have "wow'ed" me that day.

pea · 7 November 2009, 06:33 AM

ive seen 2 in the windows of the of local AD in scotland this week

Smokeytreats · 7 November 2009, 06:36 AM

I was at a big retailer AD in Dallas recently just talking to the salesperson about the new DJII and the Deepsea. I asked her in passing about the stainless daytonas and she went into this schpeil about I had to be on a preferred list and start purchasing watches and/or jewelry to get on the list. I told her that my wife's Raymod Weil Diamond watch was purchased at her store....she then looked at me funny and said "well thats at least a start". I looked at her, looked at my wife, smiled and left. I hate the attitude of some of the people at these AD's. I don't get the sense of entitlement they have sometimes, and this does not go for every AD, but in my experience many of them are smug, struggling salespeople who hate their jobs.

If anyone in the Dallas/Plano area have a good experience with an AD let me know who it is.

cobblecanyon · 7 November 2009, 06:51 AM

I can understand 500 ppl will want to handle the watch but maybe 1 will buy so in respect to the paying customers, they want to limit the watch being handled too many times. I would definitely take my business elsewhere as there are plenty other AD salesmen who will give you better service.

smallcandle · 7 November 2009, 07:00 AM

When I bought my DSSD in March it was sitting in the display case. The AD never mentioned keeping any watch (save for maybe a Daytona) in the safe. And while I believe some AD's might think it makes the watch more exotic to have it hidden away, I also think that is the wrong way to go about selling a watch. But then again I'm not an AD...

DadsWatch72 · 7 November 2009, 07:08 AM

I went to another AD about an hour away a couple months ago. He had an excellent selection in the showcase including a DSSD. He allowed me to see it. When he handed it to me, I asked to use his Rolex cloth and then picked it up with the cloth out of courtesy. Perhaps they should request that you wear gloves?

http://www.made-in-china.com/showroo...l-Jewelry.html

tkc324 · 7 November 2009, 07:10 AM

I have seen at least 1 DS in every AD that I had visited in the last 3 month.
I don't think ADs are hiding them.

Z-Sub · 7 November 2009, 07:13 AM

Any AD make that kind of comment "not allowing customers to handle them" is obnoxious.
Whoever that person was was looking down on the potential customer as "you're not worthy".
There are many good AD's elsewhere.

Numismatist · 7 November 2009, 07:13 AM

I tried one on in St. Thomas, Beverly Hills, and locally here in Maine - no problems.

DadsWatch72 · 7 November 2009, 07:14 AM

Quote:

Originally Posted by Z-Sub

Any AD make that kind of comment "not allowing customers to handle them" is obnoxious.
Whoever that person was was looking down on the potential customer as "you're not worthy".
There are many good AD's elsewhere.

But I was wearing Dockers and Rockports.....

MortgageGuy · 7 November 2009, 07:15 AM

I would say 100% NOT true. Everytime I go into my local AD here in Madison, they pull the white gold Daytona and President out of the case for me. I dont even ask and they insist it is time for me to get away from the SS models...try something new. I would find a new AD

RolexPete32 · 7 November 2009, 07:51 AM

Ha ha that sounds smug to me. My ad saw me walking in the mall and called me over to look and try on a rose gold daytona and the most I have bought in the past is a sub lv and an air-king from them.

dienstuhr · 7 November 2009, 03:07 PM

Quote:

Originally Posted by DadsWatch72

I was in Elkhart visiting my watch in the bank

Wow... when I want to see my Rolex I look at my wrist...

d.

Sub'erman · 7 November 2009, 03:32 PM

Quote:

Originally Posted by DadsWatch72

I don't know why I go back to Image's Jewelers to look at the Rolex, but I do. I was in Elkhart visiting my watch in the bank when I decided to go to the AD since its within a couple of miles. I was looking in their showcase and talking with the smug salesman when I asked if they were getting a Deep Sea in any time soon. He said "We have one but its in the safe". I asked why they don't keep it in the showcase and he replied...."Rolex told us that we should keep the high end watches in the safe and its not acceptable to allow customers to handle them." Is this true? I showed interest in the watch and would think they would want to show any customer the watch that asked about it specifically.

Bad salesmanship!!!!
Bad for business!!!

Seen it tried at three different ADs. No problem!!

My advice: If they don't want to do business with you take your business somewhere else!!! It is their loss!!

Salmosalar · 7 November 2009, 04:29 PM

Quote:

Originally Posted by DadsWatch72

I don't know why I go back to Image's Jewelers to look at the Rolex, but I do. I was in Elkhart visiting my watch in the bank when I decided to go to the AD since its within a couple of miles. I was looking in their showcase and talking with the smug salesman when I asked if they were getting a Deep Sea in any time soon. He said "We have one but its in the safe". I asked why they don't keep it in the showcase and he replied...."Rolex told us that we should keep the high end watches in the safe and its not acceptable to allow customers to handle them." Is this true? I showed interest in the watch and would think they would want to show any customer the watch that asked about it specifically.

I also have been to this AD and have been told that if I am buying it they will get it out of the safe. The salesman added that ROLEX DSSD buyers don't like for anyone to touch them before they are bought.

HUH? I thought at the time he must be kidding. He then proceeded to pull out and let me try on numerous ROLEXES, some of which were 18k without even a blink???

The economy in this whole region is miserable and I find this behavior troubling to say the least.

As others have said I will take my business elsewhere, it is my gain and their loss.

This policy does not make sense to me either, but I can aver that this situation is correct as stated in the OP.

dannyp · 7 November 2009, 04:49 PM

Quote:

Originally Posted by Smokeytreats

I was at a big retailer AD in Dallas recently just talking to the salesperson about the new DJII and the Deepsea. I asked her in passing about the stainless daytonas and she went into this schpeil about I had to be on a preferred list and start purchasing watches and/or jewelry to get on the list. I told her that my wife's Raymod Weil Diamond watch was purchased at her store....she then looked at me funny and said "well thats at least a start". I looked at her, looked at my wife, smiled and left. I hate the attitude of some of the people at these AD's. I don't get the sense of entitlement they have sometimes, and this does not go for every AD, but in my experience many of them are smug, struggling salespeople who hate their jobs.

If anyone in the Dallas/Plano area have a good experience with an AD let me know who it is.

I'd have gone and gotten her one of those cheesy wall calendars that has baby turtles or ducks on it or something and reminded her that it's not 2006 anymore, and the "preferred list" should include anyone who has cash in hand and hasn't filed for unemployment or bankruptcy.

PorscheStan · 7 November 2009, 05:45 PM

I make it a hobby sometimes to visit various AD's in different cities or States and ask about SS Daytonas. There responses are very humorous. Some will even smile and walk away. Others come up with every story you can think of. It's amazing!

acosspr · 7 November 2009, 10:00 PM

I just purchased a DSSD last weekend.
Called first and asked if they were an authorized dealer and for Omega as my PO needed some adjustment. Asked (over the phone), do you carry the Rolex Deepsea?. Was put on hold. 2 minutes later she said, yes we do and we have one. Got to the store, handed them my PO and asked for the Deepsea. It was in the display case facing on the store's window!...they looked at me kind of weird..(I was wearing walmart swetpants and an unbranded swetshirt ;) )
Nevertheless, they let me try it on. asked price, replied, no discoounts unless I was going to buy now!..I said, need to think about it..
Left the store, called a day later and said."remember me?, I need a discount and BTW I'm on my way"...got there and they were surprised to see me...ended up purchasing it with a nice discount...

browngo1 · 7 November 2009, 10:01 PM

I bought my DJ from an AD which was part of a chain and returned some years later looking to by a GMTIIC. I explained that I had got my DJ there and although they let me handle the GMTIIC, the guy had a very "couldn't care less" attitude, which annoyed me somewhat as I was willing to drop £4K+ on one of his watches.

I left empty handed and arranged to visit an independent AD more than twice the distance away. The service I received from then was fantastic and they also offered a significant discount.

I wore jeans and trainers to both shops and although I can't be sure if that was why the chain staff behaved the way they did it certainly made no difference to the independent, hence the reason they got the sale. To be honest I would have given the independent the sale even without the discount.

I agree with some of the other guys, just don't go back to an AD who doesn't treat you well. It's not a Casio you're buying!

gregdolley · 7 November 2009, 10:06 PM

That sales person was an idiot. I tried on a DSSD a few weeks ago; and it was in the display window.

7 November 2009, 06:02 AM	#1
DadsWatch72 Banned Join Date: Jul 2009 Location: USA Watch: DRSD 1665 #3551XXX Posts: 2,401	Recent AD experience I don't know why I go back to Image's Jewelers to look at the Rolex, but I do. I was in Elkhart visiting my watch in the bank when I decided to go to the AD since its within a couple of miles. I was looking in their showcase and talking with the smug salesman when I asked if they were getting a Deep Sea in any time soon. He said "We have one but its in the safe". I asked why they don't keep it in the showcase and he replied...."Rolex told us that we should keep the high end watches in the safe and its not acceptable to allow customers to handle them." Is this true? I showed interest in the watch and would think they would want to show any customer the watch that asked about it specifically. Last edited by DadsWatch72; 7 November 2009 at 06:13 AM.. Reason: word error...not showcase but rather safe

7 November 2009, 06:05 AM	#2
BarkMaster "TRF" Member Join Date: Jul 2009 Location: Texas Watch: 18078 YG DD Posts: 7,962	An AD here wanted me to try a Deepsea on just 2 weeks ago. __________________ BARK BARK BARK BARK BARK BARK BARK BARK BARK BARK BARK BARK

7 November 2009, 06:08 AM	#6
GoldenBear "TRF" Member Join Date: Jun 2007 Location: San Francisco Watch: Submariner Posts: 2,480	As we picked up a new DJ earlier in the week the AD had my wife try on a Leopard Daytona (yuck) and I tried on a DeepSea, a gold GMT, a President...They must have pulled out and had us try on 15 different watches. __________________ ____________________________________________ Rolex Blue TT Submariner Rolex SS Submariner Breitling Emergency Mission They are just watches, wear 'em. ____________________________________________

7 November 2009, 07:08 AM	#16
DadsWatch72 Banned Join Date: Jul 2009 Location: USA Watch: DRSD 1665 #3551XXX Posts: 2,401	I went to another AD about an hour away a couple months ago. He had an excellent selection in the showcase including a DSSD. He allowed me to see it. When he handed it to me, I asked to use his Rolex cloth and then picked it up with the cloth out of courtesy. Perhaps they should request that you wear gloves? http://www.made-in-china.com/showroo...l-Jewelry.html Attached Images

7 November 2009, 07:13 AM	#18
Z-Sub 2024 Pledge Member Join Date: Jun 2008 Location: So Cal, USA Watch: Not a ONEWatch Man Posts: 7,383	Any AD make that kind of comment "not allowing customers to handle them" is obnoxious. Whoever that person was was looking down on the potential customer as "you're not worthy". There are many good AD's elsewhere. __________________ SS Submariner Date "Z" SS SeaDweller "D" SS Submariner "Random" TT Blue Submariner "P" SS GMT-Master ll "M", Pepsi Pam 311, 524, 297

7 November 2009, 06:07 AM	#4
Ed Rooney "TRF" Member Join Date: Aug 2007 Location: Annapolis, MD Watch: Sea-Dweller 16600 Posts: 5,081	Maybe they are still under the impression that the Deepsea is the "new Daytona", as the local AD told me last year. Maroons.

7 November 2009, 06:08 AM	#5
rsg "TRF" Member Join Date: May 2009 Real Name: Richard Location: California Posts: 1,092	As much as I hate it I've started to make sure I am wearing a watch of equal or greater value than the model I'm interested in when going to an AD to look. At least then they will pay attention to me.

7 November 2009, 06:17 AM	#9
DadsWatch72 Banned Join Date: Jul 2009 Location: USA Watch: DRSD 1665 #3551XXX Posts: 2,401	This is the same AD that refused to send my watch to NY after I told them NYC RCS told me to send it to them. I was giving them the benifit of the doubt since I found out from one of the owners that the guy that refused to send my watch in was having "mental and emotional issues" at the time (I called and complained). This was not the same person that helped me the other day. I will never go back to that AD, EVER.

7 November 2009, 06:23 AM	#10
cobblecanyon "TRF" Member Join Date: Nov 2009 Real Name: JT Location: Texas Watch: 116710LN, 116610LN Posts: 453	If you wanted the watch, just ask for another salesman and buy the watch from him while the prior salesman watch. I am sure he will learn in the future to "not judge a book by it's cover".

7 November 2009, 06:31 AM	#11
DadsWatch72 Banned Join Date: Jul 2009 Location: USA Watch: DRSD 1665 #3551XXX Posts: 2,401	I don't know what I want. I want to see what the new Sub is all about. I have hopes it will have a retro look like a Sub of old, maybe with a big crown. I also think it might look like the Deep Sea only sleeker (not as thick) and without a helium valve. Who knows but I think I want to wait for something to "WoW" me, ya know. Regardless of whether or not I was going to buy the watch, I should have been offered a chance to look at it. It just might have "wow'ed" me that day.

7 November 2009, 06:33 AM	#12
pea Member Join Date: Nov 2009 Location: Scotland Posts: 47	ive seen 2 in the windows of the of local AD in scotland this week

7 November 2009, 06:36 AM	#13
Smokeytreats Member Join Date: Oct 2008 Location: Dallas, TX Watch: Milgauss White Posts: 155	I was at a big retailer AD in Dallas recently just talking to the salesperson about the new DJII and the Deepsea. I asked her in passing about the stainless daytonas and she went into this schpeil about I had to be on a preferred list and start purchasing watches and/or jewelry to get on the list. I told her that my wife's Raymod Weil Diamond watch was purchased at her store....she then looked at me funny and said "well thats at least a start". I looked at her, looked at my wife, smiled and left. I hate the attitude of some of the people at these AD's. I don't get the sense of entitlement they have sometimes, and this does not go for every AD, but in my experience many of them are smug, struggling salespeople who hate their jobs. If anyone in the Dallas/Plano area have a good experience with an AD let me know who it is.

7 November 2009, 06:51 AM	#14
cobblecanyon "TRF" Member Join Date: Nov 2009 Real Name: JT Location: Texas Watch: 116710LN, 116610LN Posts: 453	I can understand 500 ppl will want to handle the watch but maybe 1 will buy so in respect to the paying customers, they want to limit the watch being handled too many times. I would definitely take my business elsewhere as there are plenty other AD salesmen who will give you better service.

7 November 2009, 07:00 AM	#15
smallcandle "TRF" Member Join Date: Mar 2009 Real Name: Brian Location: Kansas Watch: 16610, Omega PO Posts: 1,898	When I bought my DSSD in March it was sitting in the display case. The AD never mentioned keeping any watch (save for maybe a Daytona) in the safe. And while I believe some AD's might think it makes the watch more exotic to have it hidden away, I also think that is the wrong way to go about selling a watch. But then again I'm not an AD...

7 November 2009, 07:10 AM	#17
tkc324 "TRF" Member Join Date: Sep 2009 Real Name: Tom Location: Chi town Watch: Daytona AP DD Sub Posts: 3,717	I have seen at least 1 DS in every AD that I had visited in the last 3 month. I don't think ADs are hiding them.

7 November 2009, 07:13 AM	#19
Numismatist "TRF" Member Join Date: Nov 2007 Real Name: Chris Location: Camden ME & STT Watch: 116600 Posts: 6,350	I tried one on in St. Thomas, Beverly Hills, and locally here in Maine - no problems. __________________ Rolex 116600 Sea-dweller Montblanc Solitaire Doué Black & White Legrand FP Montblanc Solitaire Doué Black & White RB Montblanc Meisterstück Diamond Mozart BP Montblanc Meisterstück Mozart BP

7 November 2009, 07:15 AM	#21
MortgageGuy "TRF" Member Join Date: Jun 2009 Real Name: Adam Location: Orlando, Florida Watch: Me Posts: 9,935	I would say 100% NOT true. Everytime I go into my local AD here in Madison, they pull the white gold Daytona and President out of the case for me. I dont even ask and they insist it is time for me to get away from the SS models...try something new. I would find a new AD __________________ The richest people in the world look for and build NETWORKS, Everyone else looks for work... Robert Kiyosaki

7 November 2009, 07:51 AM	#22
RolexPete32 "TRF" Member Join Date: Dec 2008 Real Name: Peter Location: Canada Watch: You know... Rolex Posts: 1,520	Ha ha that sounds smug to me. My ad saw me walking in the mall and called me over to look and try on a rose gold daytona and the most I have bought in the past is a sub lv and an air-king from them.

7 November 2009, 05:45 PM	#27
PorscheStan "TRF" Member Join Date: Nov 2009 Real Name: Stan Location: So California Watch: SS Daytona Black Posts: 147	I make it a hobby sometimes to visit various AD's in different cities or States and ask about SS Daytonas. There responses are very humorous. Some will even smile and walk away. Others come up with every story you can think of. It's amazing!

7 November 2009, 10:00 PM	#28
acosspr "TRF" Member Join Date: Oct 2009 Location: US-MST Posts: 91	I just purchased a DSSD last weekend. Called first and asked if they were an authorized dealer and for Omega as my PO needed some adjustment. Asked (over the phone), do you carry the Rolex Deepsea?. Was put on hold. 2 minutes later she said, yes we do and we have one. Got to the store, handed them my PO and asked for the Deepsea. It was in the display case facing on the store's window!...they looked at me kind of weird..(I was wearing walmart swetpants and an unbranded swetshirt ;) ) Nevertheless, they let me try it on. asked price, replied, no discoounts unless I was going to buy now!..I said, need to think about it.. Left the store, called a day later and said."remember me?, I need a discount and BTW I'm on my way"...got there and they were surprised to see me...ended up purchasing it with a nice discount...

7 November 2009, 10:01 PM	#29
browngo1 "TRF" Member Join Date: Mar 2009 Real Name: Gordon Location: Irvine, Scotland Watch: SS DJ, SS GMTIIC Posts: 339	I bought my DJ from an AD which was part of a chain and returned some years later looking to by a GMTIIC. I explained that I had got my DJ there and although they let me handle the GMTIIC, the guy had a very "couldn't care less" attitude, which annoyed me somewhat as I was willing to drop £4K+ on one of his watches. I left empty handed and arranged to visit an independent AD more than twice the distance away. The service I received from then was fantastic and they also offered a significant discount. I wore jeans and trainers to both shops and although I can't be sure if that was why the chain staff behaved the way they did it certainly made no difference to the independent, hence the reason they got the sale. To be honest I would have given the independent the sale even without the discount. I agree with some of the other guys, just don't go back to an AD who doesn't treat you well. It's not a Casio you're buying! __________________

7 November 2009, 10:06 PM	#30
gregdolley Banned Join Date: Oct 2008 Real Name: Greg Dolley Location: Los Angeles Watch: Rose Gold Daytona Posts: 1,283	That sales person was an idiot. I tried on a DSSD a few weeks ago; and it was in the display window.

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