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AUTOGRAPHHOUND1 · 13 March 2010, 12:14 AM

Just wanted to mention an experience I had with the RSC in NYC on 5th Ave. I recently bought a 2003 GMT II online and wanted to make 100% sure it was authentic. The local AD near me in NJ wanted $150 just to authenticate the watch! The other couple AD's wouldn't even do it as they didn't open watches there. While I had a day off work I made the $10 trip to Manhattan and went to the RSC. Very nice place! They were very courteous and took my watch and entered me into their system. I went for a slice of pizza and 30 minutes later went back. They gave me a very nice print out showing my model/serial # and various details about the watch. (thus authenticating it for free!) The fee for the service was quoted as $555. My buddy came with me and brought his Rolex too, and got the same $555 quote for basic service. So that appears to be their standard fee at this point. They said it would take 4 weeks to do the work. I declined to leave it at that time, and they were very nice about the whole thing. Let me know the estimate was good for 60 days and I was welcome to bring it back anytime I wanted.

So all in all, if you have a RSC anywhere near you, it's much nicer having them authenticate a watch for you than giving some AD a pile of money.

imono · 13 March 2010, 12:23 AM

Now many Rolex owners will go there for this authentication service.
A good service for the public community.

1)What will happen if it is not in their database?
2)What about watches bought overseas? Will there be records in the US?
3)What if an innocent owner went there and then Rolex said "it's stolen"?

AUTOGRAPHHOUND1 · 13 March 2010, 12:29 AM

I would imagine what country the watch came from wouldn't matter. If you moved here from overseas, you still need your watch serviced. My understanding of all this is that Rolex doesn't really keep records of every single owner of each watch. They all change hands at some point, and you'd be talking about millions and millions of entries that would have to be updated. Seems a mess. From what I've read, they only keep a database of stolen serial #'s. In my case if the watch was stolen, and Rolex held onto it and contacted authorities, I'd just reverse the credit card charge and give my cc company all the info. If you think you have a hot watch, you'd be in the same boat going to a RSC or any AD for service. I'm sure they all do a serial # check when the watch is serviced.

hennabav · 13 March 2010, 12:49 AM

This is very good info!! Thanks for it.

sheldonsmith · 13 March 2010, 01:17 AM

Yes, the RSC in Beverly would do the same thing. Rather than authenticate the watch, they would do an "estimate" for an overhaul/service. During the course of the "estimate," they would authenticate the watch.

Funny how that works...

-Sheldon

NYC6 · 13 March 2010, 01:50 AM

Autographhound, Did you make an appt with the NY center or just walk in? My 1 year old Sub is running a little over 4 sec fast a day and want them to regulate it a bit and it would be nice to just pop in and out. Thanks.

taxico · 13 March 2010, 01:55 AM

a quick note about the RSC in singapore... due to rampant abuse of this authentication service by pre-owned/private watch dealers, there is (has been for some time) a charge of about US$50 imposed for this service.

i'm not sure if any other countries apart from singapore charges to authenticate watches...!

Zirotti · 13 March 2010, 02:00 AM

Quote:

Originally Posted by NYC6

My 1 year old Sub is running a little over 4 sec fast a day and want them to regulate it a bit and it would be nice to just pop in and out. Thanks.

You do know that COSC standards at +6/-4 right? I highly doubt anyone would regulate a movement that is already running within COSC standards.

Alan111 · 13 March 2010, 02:07 AM

Quote:

Originally Posted by imono

Now many Rolex owners will go there for this authentication service.
A good service for the public community.

1)What will happen if it is not in their database?
2)What about watches bought overseas? Will there be records in the US?
3)What if an innocent owner went there and then Rolex said "it's stolen"?

1- All serial numbers are in their database
2- All serial numbers are in their database/records. Even if international. After all, the watch is originally from Switzerland.
3- He would have show proof either with a paid receipt or a police report indicating the other. Either way, serial number must be on those papers.

AUTOGRAPHHOUND1 · 13 March 2010, 02:09 AM

Quote:

Originally Posted by NYC6

Autographhound, Did you make an appt with the NY center or just walk in? My 1 year old Sub is running a little over 4 sec fast a day and want them to regulate it a bit and it would be nice to just pop in and out. Thanks.

No appointment needed in NYC. Just walked in. They did tell me on the phone that the time could vary a bit depending on how many other people they were dealing with. The only thing I found a little difficult to deal with was that they are only open M-F, no weekend hours at all, and no late hours.

DBS91274 · 6 April 2010, 08:19 PM

Just be careful of the RSC in NYC. They send watches out to be repaired to a place in PA if they are backed up with service orders and use FedEX to ship. My 17 year old Sub was stolen by FedEx along with 24 other customer's watches the same day I dropped it off and was told it never leaves the building by the gentleman at the front desk. I asked numerous times and was reassured the watches do not leave the building. Six hours later it was in FedEx's hands and that was the end of my watch and 24 other happy Rolex customers.

I found someone local who is authorized and does all work there in the store. I suggest do the same. They did replace the watch but I dont appreciate being lied to, especially after spending thousands on a watch that I had for 17 years. Just an FYI

Stolen 1991 Sub w/date X886835

Jackxv · 6 April 2010, 09:32 PM

That would make me really upset, leave your watch at RSC and got stolen by Fed-ex employees.
Did RUSA ever inform you about the outcome of the theft ? I could imagine there are precautions taken in a transport valued this ammount, i mean something like registered hand-overs.

Makes me wonder what happens if a unique piece gets lost. Let's say a Comex Sub or SD or a PP DRSD.
Will Rolex be able to replace ? If not , how will they dettoriate the value?

Jack

mborner · 7 April 2010, 01:02 AM

Quote:

Originally Posted by Zirotti

You do know that COSC standards at +6/-4 right? I highly doubt anyone would regulate a movement that is already running within COSC standards.

Under warranty, that is correct. Rolex would certainly do it if you paid them for the service.

CKLinLA · 7 April 2010, 01:32 AM

Quote:

Originally Posted by Jackxv

..........

Makes me wonder what happens if a unique piece gets lost. Let's say a Comex Sub or SD or a PP DRSD.
Will Rolex be able to replace ? If not , how will they dettoriate the value?

Jack

Rolex will not assign any value premium to any piece. I was told that for unique or vintage pieces, they only covered up to the value of an equivalent current watch in case of theft/fire/etc.

padi56 · 7 April 2010, 02:00 AM

Quote:

Originally Posted by NYC6

Autographhound, Did you make an appt with the NY center or just walk in? My 1 year old Sub is running a little over 4 sec fast a day and want them to regulate it a bit and it would be nice to just pop in and out. Thanks.

My advice leave it well alone just because they regulated it to say zero beats don't always mean it will perform same on wrist.Try resting watch while off wrist vertical crown up, might loose a couple of seconds, your watch is showing 99.996% accuracy now.

Idle Swede · 7 April 2010, 02:03 AM

Quote:

Originally Posted by CKLinLA

Rolex will not assign any value premium to any piece. I was told that for unique or vintage pieces, they only covered up to the value of an equivalent current watch in case of theft/fire/etc.

Sure they do.

ddnyc77 · 7 April 2010, 03:18 AM

I read this post and went to NYC RSC to get a watch I purchased online authenticated. When I went to the 5th floor they told me they could service it for the $500+ fee or provide an insurance estimate for $150, both of these would authenticate. I did not have papers with this watch and did want to insure it so I did take the insurance estimate as it was running well. Overall I was happy the watch was real and not on their stolen list however the happiness was more with my purchase and not any real service they provided. Maybe it depends who you speak to, this guy would not authenticate anything for free.

CKLinLA · 7 April 2010, 04:07 AM

What/Where was your experience?

I was at RSC in LA a couple of days before they closed for good. They said they had to ship to Dallas for service work (due to closing). And they said they could only assign value same as new/current model only (I have an Orange Hand Explorer II).

Wonder if they gave me the wrong answer? Perhaps they were not as familiar with this as they were more used to doing the work locally and not have to ship out to Dallas.

Quote:

Originally Posted by Idle Swede

Sure they do.

Quote:
Originally Posted by CKLinLA
Rolex will not assign any value premium to any piece. I was told that for unique or vintage pieces, they only covered up to the value of an equivalent current watch in case of theft/fire/etc.

DBS91274 · 7 April 2010, 07:42 PM

Quote:

Originally Posted by Jackxv

That would make me really upset, leave your watch at RSC and got stolen by Fed-ex employees.
Did RUSA ever inform you about the outcome of the theft ? I could imagine there are precautions taken in a transport valued this ammount, i mean something like registered hand-overs.

Makes me wonder what happens if a unique piece gets lost. Let's say a Comex Sub or SD or a PP DRSD.
Will Rolex be able to replace ? If not , how will they dettoriate the value?

Jack

Once you accept the replacement watch they make you sign paperwork stating you give up your rights to the original watch and they assume ownership of it if it ever resurfaces. They have their legal department draw up these documents. You are also waving your right to sue Rolex.
Carrier services steal packages from Rolex all the time in Manhattan. FedEx closed their investigation days later after the theft and no arrests have been made yet.
I understand that Rolex watches get stolen but when you ask the front desk on the 5th floor if all the work is done here, they smile and tell you the watch does not leave the building. Six hours later on the same day the watch is already out of the building and being shipped 2 states away is unacceptable. I would bet money that the second they took the watch into the back it was placed in the " outgoing " box. It's good to lie to customers I guess.
The watch went in for a simple overhaul and they had to ship it somewhere to have that done after being told there was no rush and take as long as you need. They seemed to think otherwise.

Jackxv · 7 April 2010, 09:24 PM

So I think when you bring in a grail watch you'll get the comfirmation of taking it in?

I suppose this carries the details of the watch and because of this a certain expected value can be assigned. (not replacement value)

A there small lines which state replacement value for a present model?

Again, if that happened to me there are 2 options :

- Replace my watch with a similar watch, if needed take it out of the Geneva vault or museum.

- Have me taken out of there by S.W.A.T.

Jack

Puffy · 7 April 2010, 09:50 PM

Thanks for sharing

DBS91274 · 10 April 2010, 11:30 PM

If you live in the NY NJ area I would strongly recommend bringing your Rolex to Ballew's in Freehold or Red Bank. I brought my other Sub there after the RSC in NYC lost it. I also trust Jimmy's Fine Jewelry in Staten Island. Ford's Jewelers in Woodbridge is also trustworthy. Just explain to them you dont want the watch shipped anywhere.

MAINEZX10 · 11 April 2010, 02:41 AM

I brought a Y series 116520 in for service, at NY RSC, & they did a TERRIFIC job. I did bring & pick up the watch in person. They also sent me an extra green pouch, I called to see if I could purchase a few, they said no but will send me one.Check out these before and after pics.

http://www.rolexforums.com/showthread.php?t=37537

Rolex11111 · 10 November 2012, 10:11 AM

Got my Daytona over hauled in Rolex USA NYC, and they did a great job on the service, but left a big finger print on the in side of the crystal. Now I have to send in in again.

caryyee · 10 November 2012, 11:09 AM

Quote:

Originally Posted by ddnyc77

I read this post and went to NYC RSC to get a watch I purchased online authenticated. When I went to the 5th floor they told me they could service it for the $500+ fee or provide an insurance estimate for $150, both of these would authenticate. I did not have papers with this watch and did want to insure it so I did take the insurance estimate as it was running well. Overall I was happy the watch was real and not on their stolen list however the happiness was more with my purchase and not any real service they provided. Maybe it depends who you speak to, this guy would not authenticate anything for free.

What you could do, is just say it's running fast, and ask them to regulate it. They will have to open it up and check it out. If it's running within specs, there may or may not be a nominal charge for this service, but definitely should be less than $150. And if it actually does need regulation, at least for that $150 or whatever it costs, you'll get back a watch adjusted to run better. By them opening it up and checking it out, by default, that's an authentication.

sleddog · 10 November 2012, 11:17 AM

Quote:

Originally Posted by caryyee

What you could do, is just say it's running fast, and ask them to regulate it. They will have to open it up and check it out. If it's running within specs, there may or may not be a nominal charge for this service, but definitely should be less than $150. And if it actually does need regulation, at least for that $150 or whatever it costs, you'll get back a watch adjusted to run better. By them opening it up and checking it out, by default, that's an authentication.

That post is two and half years old Cary...... I'd hope it's sorted by now!!

Let's let this thread fall back into it's place...

timely · 10 November 2012, 11:36 AM

Rolex RCS has my 1947 14k gold bubble back. I Dropped it off in NY for them to ship to Lititz PA for service. PA had the older parts on hand. Rolex insured my watch for $14,000. probably 4 times what its worth. Yes it would upset me if it was stolen its been my family for 65 years. but 14 grand off a new Rolex might help me forget.

caryyee · 10 November 2012, 11:46 AM

Quote:

Originally Posted by sleddog

That post is two and half years old Cary...... I'd hope it's sorted by now!!

Let's let this thread fall back into it's place...

Ah, didn't realise it was an old post, thought it was a new one! I rarely look at the timestamps!

13 March 2010, 12:14 AM	#1
AUTOGRAPHHOUND1 Member Join Date: Feb 2010 Location: NJ Posts: 29	Rolex Service Center - NYC Experience Just wanted to mention an experience I had with the RSC in NYC on 5th Ave. I recently bought a 2003 GMT II online and wanted to make 100% sure it was authentic. The local AD near me in NJ wanted $150 just to authenticate the watch! The other couple AD's wouldn't even do it as they didn't open watches there. While I had a day off work I made the $10 trip to Manhattan and went to the RSC. Very nice place! They were very courteous and took my watch and entered me into their system. I went for a slice of pizza and 30 minutes later went back. They gave me a very nice print out showing my model/serial # and various details about the watch. (thus authenticating it for free!) The fee for the service was quoted as $555. My buddy came with me and brought his Rolex too, and got the same $555 quote for basic service. So that appears to be their standard fee at this point. They said it would take 4 weeks to do the work. I declined to leave it at that time, and they were very nice about the whole thing. Let me know the estimate was good for 60 days and I was welcome to bring it back anytime I wanted. So all in all, if you have a RSC anywhere near you, it's much nicer having them authenticate a watch for you than giving some AD a pile of money.

13 March 2010, 01:17 AM	#5
sheldonsmith 2024 Pledge Member Join Date: Nov 2005 Location: Member 202♛ Posts: 1,815	Yes, the RSC in Beverly would do the same thing. Rather than authenticate the watch, they would do an "estimate" for an overhaul/service. During the course of the "estimate," they would authenticate the watch. Funny how that works... -Sheldon __________________

6 April 2010, 09:32 PM	#12
Jackxv "TRF" Member Join Date: Dec 2007 Location: Netherlands Posts: 969	Nasty That would make me really upset, leave your watch at RSC and got stolen by Fed-ex employees. Did RUSA ever inform you about the outcome of the theft ? I could imagine there are precautions taken in a transport valued this ammount, i mean something like registered hand-overs. Makes me wonder what happens if a unique piece gets lost. Let's say a Comex Sub or SD or a PP DRSD. Will Rolex be able to replace ? If not , how will they dettoriate the value? Jack

7 April 2010, 09:24 PM	#20
Jackxv "TRF" Member Join Date: Dec 2007 Location: Netherlands Posts: 969	Value So I think when you bring in a grail watch you'll get the comfirmation of taking it in? I suppose this carries the details of the watch and because of this a certain expected value can be assigned. (not replacement value) A there small lines which state replacement value for a present model? Again, if that happened to me there are 2 options : - Replace my watch with a similar watch, if needed take it out of the Geneva vault or museum. - Have me taken out of there by S.W.A.T. Jack

7 April 2010, 09:50 PM	#21
Puffy "TRF" Member Join Date: Oct 2009 Location: Here and there Posts: 12,485	Thanks for sharing __________________ Fine Quality is Long Remembered After the Pain of Spending Money is Forgotten

13 March 2010, 12:23 AM	#2
imono "TRF" Member Join Date: Jan 2010 Location: USA Posts: 3,241	Now many Rolex owners will go there for this authentication service. A good service for the public community. 1)What will happen if it is not in their database? 2)What about watches bought overseas? Will there be records in the US? 3)What if an innocent owner went there and then Rolex said "it's stolen"?

13 March 2010, 12:29 AM	#3
AUTOGRAPHHOUND1 Member Join Date: Feb 2010 Location: NJ Posts: 29	I would imagine what country the watch came from wouldn't matter. If you moved here from overseas, you still need your watch serviced. My understanding of all this is that Rolex doesn't really keep records of every single owner of each watch. They all change hands at some point, and you'd be talking about millions and millions of entries that would have to be updated. Seems a mess. From what I've read, they only keep a database of stolen serial #'s. In my case if the watch was stolen, and Rolex held onto it and contacted authorities, I'd just reverse the credit card charge and give my cc company all the info. If you think you have a hot watch, you'd be in the same boat going to a RSC or any AD for service. I'm sure they all do a serial # check when the watch is serviced.

13 March 2010, 12:49 AM	#4
hennabav Banned Join Date: Mar 2009 Real Name: Jon Location: New England Watch: --Rolex-- Posts: 2,391	This is very good info!! Thanks for it.

13 March 2010, 01:50 AM	#6
NYC6 "TRF" Member Join Date: Mar 2009 Real Name: Dennis Location: L.I./N.Y. Watch: SUBMARINER 14060M Posts: 2,769	Autographhound, Did you make an appt with the NY center or just walk in? My 1 year old Sub is running a little over 4 sec fast a day and want them to regulate it a bit and it would be nice to just pop in and out. Thanks.

13 March 2010, 01:55 AM	#7
taxico "TRF" Member Join Date: Jul 2007 Location: Asia / USA Watch: on my wrist! Posts: 113	a quick note about the RSC in singapore... due to rampant abuse of this authentication service by pre-owned/private watch dealers, there is (has been for some time) a charge of about US$50 imposed for this service. i'm not sure if any other countries apart from singapore charges to authenticate watches...!

6 April 2010, 08:19 PM	#11
DBS91274 Member Join Date: Aug 2009 Real Name: Dave S. Location: The NY/NJ area Watch: 1991 GMT Posts: 31	Just be careful of the RSC in NYC. They send watches out to be repaired to a place in PA if they are backed up with service orders and use FedEX to ship. My 17 year old Sub was stolen by FedEx along with 24 other customer's watches the same day I dropped it off and was told it never leaves the building by the gentleman at the front desk. I asked numerous times and was reassured the watches do not leave the building. Six hours later it was in FedEx's hands and that was the end of my watch and 24 other happy Rolex customers. I found someone local who is authorized and does all work there in the store. I suggest do the same. They did replace the watch but I dont appreciate being lied to, especially after spending thousands on a watch that I had for 17 years. Just an FYI Stolen 1991 Sub w/date X886835

7 April 2010, 03:18 AM	#17
ddnyc77 Member Join Date: Dec 2009 Location: nyc Posts: 425	I read this post and went to NYC RSC to get a watch I purchased online authenticated. When I went to the 5th floor they told me they could service it for the $500+ fee or provide an insurance estimate for $150, both of these would authenticate. I did not have papers with this watch and did want to insure it so I did take the insurance estimate as it was running well. Overall I was happy the watch was real and not on their stolen list however the happiness was more with my purchase and not any real service they provided. Maybe it depends who you speak to, this guy would not authenticate anything for free.

10 April 2010, 11:30 PM	#22
DBS91274 Member Join Date: Aug 2009 Real Name: Dave S. Location: The NY/NJ area Watch: 1991 GMT Posts: 31	If you live in the NY NJ area I would strongly recommend bringing your Rolex to Ballew's in Freehold or Red Bank. I brought my other Sub there after the RSC in NYC lost it. I also trust Jimmy's Fine Jewelry in Staten Island. Ford's Jewelers in Woodbridge is also trustworthy. Just explain to them you dont want the watch shipped anywhere.

11 April 2010, 02:41 AM	#23
MAINEZX10 "TRF" Member Join Date: Mar 2008 Location: MASSACHUSETTS Posts: 896	I brought a Y series 116520 in for service, at NY RSC, & they did a TERRIFIC job. I did bring & pick up the watch in person. They also sent me an extra green pouch, I called to see if I could purchase a few, they said no but will send me one.Check out these before and after pics. http://www.rolexforums.com/showthread.php?t=37537

10 November 2012, 10:11 AM	#24
Rolex11111 "TRF" Member Join Date: Jun 2008 Location: Riverview, Fl. Posts: 2	Rolex NYC Got my Daytona over hauled in Rolex USA NYC, and they did a great job on the service, but left a big finger print on the in side of the crystal. Now I have to send in in again.

10 November 2012, 11:36 AM	#27
timely Member Join Date: Aug 2012 Real Name: Bob Location: NE PA Watch: 3131 bubble back Posts: 641	Rolex RCS has my 1947 14k gold bubble back. I Dropped it off in NY for them to ship to Lititz PA for service. PA had the older parts on hand. Rolex insured my watch for $14,000. probably 4 times what its worth. Yes it would upset me if it was stolen its been my family for 65 years. but 14 grand off a new Rolex might help me forget.

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