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handyhsl · 17 May 2010, 04:28 PM

Hi Rolexers,

I'm a newbie and would like to know what it means when a seller say the warranty card is not filled?
Does that mean that the warranty is still applicable after I buy it?
If the warranty card is filled already, is it void after I buy it?

Thank you.

karmatp · 18 May 2010, 12:02 AM

As long as it has the AD stamp, you are fine. Some times AD's don't put the name of original purchaser on the card or the date, you can just fill in your info and you are good. Sometimes a seller may call this a "open" warranty card.

It is Rolex policy that the AD completly fill out the info but it appears that sometimes they "forget".

InVision · 18 May 2010, 01:52 AM

They may or may not honor warranty service.

Mike

JUSTROLEXES · 18 May 2010, 03:14 AM

In 90% of the times if your name is not on the warranty from the AD you don't have warranty...The Rolex Warranty is NOT transferable and if it's not filled and registered with Rolex from the AD it was bought at...consider it with no warranty but that's not a bad thing as long as you know that you don't have warranty...

SLA · 18 May 2010, 04:00 AM

Tony, is that actually the policy? I was under the impression that ADs only reported watches sold by serial number to Rolex but not the purchaser information. There is a recent new policy whereby Rolex is collecting the ownership data on watches that come in for service. Back to new sales, how could one purchase a watch to give as a gift? It would not have the proper owner's name at the AD, are you sure that the person who received it has no warranty? Perhaps your contacts at BB can clarify.

JUSTROLEXES · 18 May 2010, 04:07 AM

I just learned From Tim AKA Train-Time that now Rolex USA is like the rest of the world and now the warranty goes to the Serial and not to the owner...
That is how it is in Europe and the rest of the world... So I guess now that applies to Rolex USA.

Puffy · 26 May 2010, 08:23 PM

Quote:

Originally Posted by justrolexes

I just learned From Tim AKA Train-Time that now Rolex USA is like the rest of the world and now the warranty goes to the Serial and not to the owner...
That is how it is in Europe and the rest of the world... So I guess now that applies to Rolex USA.

That's right Tony... I've been informed of this on numerous occasions so must be true...

Psmith · 26 May 2010, 09:06 PM

Yep, no problem transferring warranty in Aus - I have spoken directly with Rolex Australia about this in the past. Their advice was to write a letter for the buyer, stating particulars of the sale and the serial numbers(s) in question. Have done this (as a seller) a couple of times.

Cheers

SLA · 18 May 2010, 04:10 AM

Thanks for the update, that makes a lot more sense.

handyhsl · 18 May 2010, 03:05 PM

OK thanks guys for the info! so the warranty is transferrable.
But perhaps I need to make sure that there is AD stamp in there.
Otherwise it may be a fake warranty card :D
This forum is amazing, so many guys with wealth of information.

Joey_V · 26 May 2010, 11:45 PM

So I think my AD forgot to completely fill my card. No date and no buyer name. Their name is on it.

Should I...

... Have them fill it out?

... Should I fill it out when I have a warranty issue so as to "prolong" the period? Does Rolex USA know when a watch was purchased from an AD?

Bdel · 27 May 2010, 07:08 AM

Make sure the AD has their name(stamp) on the card. If they leave yours/date blank, then great. If you have problems, you can easily put your name on the warranty and put the original purchase date on iot at that time. If you sell it befoe rthe warranty expires, tell the new owner the original date of purchase abd let him/her fill it out of they want.

Joey_V · 27 May 2010, 04:30 PM

So you cannot alter purchase date to prolong warranty? I thought I read that someone did this...

handyhsl · 27 May 2010, 04:35 PM

I thought when someone bought a Rolex from AD, their name and date is registered in Rolex?
If that's the case, then warranty starts from the day that watch is bought from AD, it cannot be changed although you change it on the warranty card?
Not sure..

Psmith · 27 May 2010, 05:04 PM

Quote:

Originally Posted by handyhsl

I thought when someone bought a Rolex from AD, their name and date is registered in Rolex?
If that's the case, then warranty starts from the day that watch is bought from AD, it cannot be changed although you change it on the warranty card?
Not sure..

Not so, unless things have changed very recently.

Cheers

17 May 2010, 04:28 PM	#1
handyhsl "TRF" Member Join Date: Apr 2010 Location: Bandung Watch: GMT II C Posts: 261	Pre-owned Rolex with warranty not filled Hi Rolexers, I'm a newbie and would like to know what it means when a seller say the warranty card is not filled? Does that mean that the warranty is still applicable after I buy it? If the warranty card is filled already, is it void after I buy it? Thank you. __________________ GMT “Black Panther” AK 126900

18 May 2010, 12:02 AM	#2
karmatp "TRF" Member Join Date: Sep 2007 Real Name: Trevor Location: Arizona Posts: 5,740	As long as it has the AD stamp, you are fine. Some times AD's don't put the name of original purchaser on the card or the date, you can just fill in your info and you are good. Sometimes a seller may call this a "open" warranty card. It is Rolex policy that the AD completly fill out the info but it appears that sometimes they "forget". __________________ My grails:

18 May 2010, 03:14 AM	#4
JUSTROLEXES ⭐⭐⭐⭐⭐ 2024 SubLV41 Sponsor & Boutique Seller Join Date: Jul 2009 Real Name: Tony Geha Location: San Diego, CA Watch: Yacht-Master Posts: 51,110	In 90% of the times if your name is not on the warranty from the AD you don't have warranty...The Rolex Warranty is NOT transferable and if it's not filled and registered with Rolex from the AD it was bought at...consider it with no warranty but that's not a bad thing as long as you know that you don't have warranty... __________________ Instagram @JustRolexes 2FA security active

18 May 2010, 04:07 AM	#6
JUSTROLEXES ⭐⭐⭐⭐⭐ 2024 SubLV41 Sponsor & Boutique Seller Join Date: Jul 2009 Real Name: Tony Geha Location: San Diego, CA Watch: Yacht-Master Posts: 51,110	I just learned From Tim AKA Train-Time that now Rolex USA is like the rest of the world and now the warranty goes to the Serial and not to the owner... That is how it is in Europe and the rest of the world... So I guess now that applies to Rolex USA. __________________ Instagram @JustRolexes 2FA security active

26 May 2010, 09:06 PM	#8
Psmith "TRF" Member Join Date: Sep 2008 Real Name: Clive Location: Exoplanet Watch: spring-driven Posts: 38,856	Yep, no problem transferring warranty in Aus - I have spoken directly with Rolex Australia about this in the past. Their advice was to write a letter for the buyer, stating particulars of the sale and the serial numbers(s) in question. Have done this (as a seller) a couple of times. Cheers __________________

18 May 2010, 01:52 AM	#3
InVision Banned Join Date: Dec 2008 Real Name: Mike Location: Destin, FL USA Watch: Outerspace DayDate Posts: 2,662	They may or may not honor warranty service. Mike

18 May 2010, 04:00 AM	#5
SLA "TRF" Member Join Date: Mar 2010 Location: GMT-8 Watch: 14060M, 116520 Posts: 153	Tony, is that actually the policy? I was under the impression that ADs only reported watches sold by serial number to Rolex but not the purchaser information. There is a recent new policy whereby Rolex is collecting the ownership data on watches that come in for service. Back to new sales, how could one purchase a watch to give as a gift? It would not have the proper owner's name at the AD, are you sure that the person who received it has no warranty? Perhaps your contacts at BB can clarify.

18 May 2010, 04:10 AM	#9
SLA "TRF" Member Join Date: Mar 2010 Location: GMT-8 Watch: 14060M, 116520 Posts: 153	Thanks for the update, that makes a lot more sense.

18 May 2010, 03:05 PM	#10
handyhsl "TRF" Member Join Date: Apr 2010 Location: Bandung Watch: GMT II C Posts: 261	OK thanks guys for the info! so the warranty is transferrable. But perhaps I need to make sure that there is AD stamp in there. Otherwise it may be a fake warranty card :D This forum is amazing, so many guys with wealth of information. __________________ GMT “Black Panther” AK 126900

26 May 2010, 11:45 PM	#11
Joey_V "TRF" Member Join Date: Jan 2008 Real Name: Joey Location: Dallas, TX Watch: SS Sub 16610 M Posts: 3,824	So I think my AD forgot to completely fill my card. No date and no buyer name. Their name is on it. Should I... ... Have them fill it out? ... Should I fill it out when I have a warranty issue so as to "prolong" the period? Does Rolex USA know when a watch was purchased from an AD? __________________ Current Rotation: Rolex Submariner Date (M) - 1/08, Rolex Milgauss GV (V) - 2/10, Rolex SS Black Daytona (V) - 6/10, Rolex GMTIIC (G) - 5/11, TAG Heuer Silverstone (286/1860) - 1/2015 Former-watches: Omega PO/2535.80/2254, TAG Carrera/F1x2/Monaco, Panerai 312K/292L Wish List: Panerai 270/505, Rolex SMURF, Rolex RG Daytona, Rolex DSSD

27 May 2010, 07:08 AM	#12
Bdel "TRF" Member Join Date: Mar 2010 Real Name: Bruce Location: New Hampshire Posts: 271	Make sure the AD has their name(stamp) on the card. If they leave yours/date blank, then great. If you have problems, you can easily put your name on the warranty and put the original purchase date on iot at that time. If you sell it befoe rthe warranty expires, tell the new owner the original date of purchase abd let him/her fill it out of they want. __________________ Collection: Yachtmaster TT, Milgauss, Explorer II, SeaDweller, Air King, Lange #1, BR03-92, Panerai PAM 112, Omega Planet Ocean, Corum Admirals Cup, Ball Engineer, U-boat Flight Deck, Longines Silver Arrow, Hamilton Ventura,etc...

27 May 2010, 04:30 PM	#13
Joey_V "TRF" Member Join Date: Jan 2008 Real Name: Joey Location: Dallas, TX Watch: SS Sub 16610 M Posts: 3,824	So you cannot alter purchase date to prolong warranty? I thought I read that someone did this... __________________ Current Rotation: Rolex Submariner Date (M) - 1/08, Rolex Milgauss GV (V) - 2/10, Rolex SS Black Daytona (V) - 6/10, Rolex GMTIIC (G) - 5/11, TAG Heuer Silverstone (286/1860) - 1/2015 Former-watches: Omega PO/2535.80/2254, TAG Carrera/F1x2/Monaco, Panerai 312K/292L Wish List: Panerai 270/505, Rolex SMURF, Rolex RG Daytona, Rolex DSSD

27 May 2010, 04:35 PM	#14
handyhsl "TRF" Member Join Date: Apr 2010 Location: Bandung Watch: GMT II C Posts: 261	I thought when someone bought a Rolex from AD, their name and date is registered in Rolex? If that's the case, then warranty starts from the day that watch is bought from AD, it cannot be changed although you change it on the warranty card? Not sure.. __________________ GMT “Black Panther” AK 126900

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