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jmsrolls · 4 August 2010, 04:57 AM

I shipped my GMT IIc to RSC-Dallas for warranty work. The USPS says that it was delivered yesterday.

Will I receive any notification from RSC?

Fr. John†

kcmo · 4 August 2010, 05:47 AM

Yes, you should hear from them within a few days. They will do an evaluation of your watch and call you to discuss next steps. The Dallas RSC is great!

echau · 4 August 2010, 05:50 AM

What happened to the GMT IIc?

tifosi · 4 August 2010, 05:51 AM

...also wondering what happened...

jmsrolls · 4 August 2010, 07:19 AM

There were a couple of issues. The first being that it was running outside of COSC specs. This plus the fact that the sloppiness in the crown setting mechanism made the watch almost impossible to set with any degree of accuracy.

Never having experienced this with any of my watches (including the 3186 movement in my EXPII), I decided to have it attended to before the warranty expires later this month.

I have never had to send a watch off for warranty service before and am a bit nervous about a nameless, faceless technician opening it up. But having heard good things about Dallas and having talked with both NY and Dallas, I decided to sent it west rather than north. (I have nothing against those Yankees among us.

)

The lady in Dallas said I could expect a 4-6 week turnaround and I can live with that. I don't wear it that often anyway.

Fr. John†

Eric88 · 4 August 2010, 08:08 AM

Hey Fr. John!

Here is my expereience as you know I was sending off my Sub LV that was going quickly out of warranty in July 2010. The watch was running +10 or more per day. I shipped it off in early July and I received tracking info notification about 2 weeks before they contacted me. I presume the packages come into a holding area and are put in queue for opening up and evaluation. About 2 weeks ago, I received a very friendly voicemail from a lady with the RSC. She explained what the watch needed and that the work would be completed "compliments of Rolex" and that it would ship back to me within about 4 weeks. I then received a very detailed letter in the mail with full info captured on the watch along with a detailed list of what they were doing. I was impressed with this customer service and follow up.

I am on a business trip that hits Dallas for a day, so I thought I'd call just on the off chance my watch may be ready for me to pick it up. I spoke with the same lady that called me and she was extremely friendly. It won't be ready until about Aug 17th, so I cannot pick it up in person this week. No major worries from me as it was just a random request in the first place.

Regards,
Eric

4 August 2010, 04:57 AM	#1
jmsrolls Banned Join Date: May 2008 Location: USA Posts: 3,185	What happens next? I shipped my GMT IIc to RSC-Dallas for warranty work. The USPS says that it was delivered yesterday. Will I receive any notification from RSC? Fr. John†

4 August 2010, 05:51 AM	#4
tifosi "TRF" Member Join Date: Feb 2009 Real Name: Russ Location: Southern NJ Posts: 5,760	...also wondering what happened... __________________ Russ

4 August 2010, 05:47 AM	#2
kcmo "TRF" Member Join Date: Jan 2007 Real Name: Karis Location: USA Posts: 19,377	Yes, you should hear from them within a few days. They will do an evaluation of your watch and call you to discuss next steps. The Dallas RSC is great!

4 August 2010, 05:50 AM	#3
echau "TRF" Member Join Date: May 2010 Location: Houston, TX Posts: 350	What happened to the GMT IIc?

4 August 2010, 07:19 AM	#5
jmsrolls Banned Join Date: May 2008 Location: USA Posts: 3,185	There were a couple of issues. The first being that it was running outside of COSC specs. This plus the fact that the sloppiness in the crown setting mechanism made the watch almost impossible to set with any degree of accuracy. Never having experienced this with any of my watches (including the 3186 movement in my EXPII), I decided to have it attended to before the warranty expires later this month. I have never had to send a watch off for warranty service before and am a bit nervous about a nameless, faceless technician opening it up. But having heard good things about Dallas and having talked with both NY and Dallas, I decided to sent it west rather than north. (I have nothing against those Yankees among us. ) The lady in Dallas said I could expect a 4-6 week turnaround and I can live with that. I don't wear it that often anyway. Fr. John†

4 August 2010, 08:08 AM	#6
Eric88 "TRF" Member Join Date: Apr 2010 Location: 88 keys Posts: 2,241	Hey Fr. John! Here is my expereience as you know I was sending off my Sub LV that was going quickly out of warranty in July 2010. The watch was running +10 or more per day. I shipped it off in early July and I received tracking info notification about 2 weeks before they contacted me. I presume the packages come into a holding area and are put in queue for opening up and evaluation. About 2 weeks ago, I received a very friendly voicemail from a lady with the RSC. She explained what the watch needed and that the work would be completed "compliments of Rolex" and that it would ship back to me within about 4 weeks. I then received a very detailed letter in the mail with full info captured on the watch along with a detailed list of what they were doing. I was impressed with this customer service and follow up. I am on a business trip that hits Dallas for a day, so I thought I'd call just on the off chance my watch may be ready for me to pick it up. I spoke with the same lady that called me and she was extremely friendly. It won't be ready until about Aug 17th, so I cannot pick it up in person this week. No major worries from me as it was just a random request in the first place. Regards, Eric

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