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Mistry · 16 July 2011, 08:32 PM

Hi all,

Was putting my OP no date on and then it slipped and fell on the floor and the glass cracked!

I bought this in November 2010 new from duty free in London- naturally have all the paper work and so on.

Since it's within a year- would this still be covered?

If not what's the best way for me to get this fixed?

Also anyone know about costs?

Thank you all

mitchy · 16 July 2011, 08:38 PM

hi sorry to hear about your OP, as far as i know rolex dont cover their glass with warrenty.
a new glass and case kit (pressure test too) is only a couple of hundred dollars.
cost me only $250 aud for my ExpII last december. only took 2 days from a RSC
hope you get it fixed asap

MikeJaye · 16 July 2011, 08:42 PM

I don't think it would be covered by the warranty as you dropped it on the floor...

Best thing is to send it into Rolex for a replacement crystal which is about £90, although they may only change the crystal if you have the watch serviced at the same time. This is what they said when I enquired about changing the crystal on my mothers daytona.

dddrees · 20 July 2011, 01:29 AM

Quote:

Originally Posted by mikejaye

i don't think it would be covered by the warranty as you dropped it on the floor...

x2

Mistry · 16 July 2011, 08:45 PM

Sounds good all.

I work and most of the time live in Switzerland so I guess its best for me to go to the authorized rolex dealer in Zug and ask them to send it off?

Man I was so sad when I saw the glass cracked since this was the 'baby' of my collection :(

Mistry · 16 July 2011, 08:46 PM

Also thank you for such quick replies :)

MikeJaye · 16 July 2011, 09:16 PM

No problem. My worst watch related nightmare is dropping one of my watches and smashing the crystal...hope you get it sorted ok.

Runnin' Rebel · 17 July 2011, 06:56 AM

Quote:

Originally Posted by MikeJaye

No problem. My worst watch related nightmare is dropping one of my watches and smashing the crystal...hope you get it sorted ok.

That happened on my 2001 GMT II, it was heart breaking. It was do for service anyways, but still...

ExpII · 16 July 2011, 09:34 PM

Quote:

Originally Posted by Mistry

Hi all,

Was putting my OP no date on and then it slipped and fell on the floor and the glass cracked!

I bought this in November 2010 new from duty free in London- naturally have all the paper work and so on.

Since it's within a year- would this still be covered?

If not what's the best way for me to get this fixed?

Also anyone know about costs?

Thank you all

Sorry to hear about your watch. My AD told me the glass was not covered. He then advised me never to take the watch off over a tile or stone floor.

Tools · 17 July 2011, 06:18 AM

A warranty is for manufacturing defects.. Not for damage..

Rolex almost always insists on a full service for a broken crystal on the off chance that crystal shards may have found their way into the movement, so don't be surprised if that comes back in the estimate..

I have heard cases where they have done a "courtesy service" on watches still under warranty..... you still have to pay for the crystal and labor though..

Hope it's the latter for you....

SaddleSC · 17 July 2011, 07:20 AM

Quote:

Originally Posted by Tools

A warranty is for manufacturing defects...not for damage.

100% Agree

Think about it this way...if you bought a new Mercedes and a week later backed it into a telephone pole, do you think that the damage would be covered under warranty?

I don't mean to poke fun, but I can't really think of any scenario where a manufacturer's warranty would cover damage caused by the negligence of the owner.

I hope you get it sorted out quickly...it is always a bummer when you drop a watch like that. I know from experience.

superdelsol · 17 July 2011, 07:30 AM

There is a difference between a warranty and insurance. Dropping the watch would be an insurance claim, not a warranty claim. Good luck with the repair, I hope Rolex can sort it out to your satisfaction.

springer · 17 July 2011, 07:25 AM

Sorry about your misfortune. I just broke a crystal also so I feel your pain. Good luck with the repair.

ingoodtime · 17 July 2011, 11:06 AM

A couple years ago, my sister in law purchased a brand new womans oyster no date from Mayors, a local AD chain. It was two months old and she dropped it in her closet. It hit the lip of her safe and cracked the crystal with shards falling onto the dial. Cost her about 750, full rebuild as they said glass shards could be in the mov't. Plus new crystal and they said the hands had been bent by the impact so new hands also.

CashGap · 17 July 2011, 11:51 AM

Probably want to hack the movement now, just in case there are particles floating around in there.

Joey_V · 17 July 2011, 11:58 AM

Yeah... I don't think it's covered since it is the end-user's fault (sadly).

I gotta tell ya, we all ought to be very careful with our watches... there's been a few times where my hands slipped and I almost dropped my prized Rolexes.

Mistry · 20 July 2011, 12:40 AM

bad times, i am back in switzerland so will go to my local AD today in Zug and hope they are in a good mood!

rolexertion · 20 July 2011, 01:05 AM

Of course it's covered. After all, aren't cars covered by the manufacturer for collisions for the first year?

Sorry, it will have to be replaced at your cost.

barstoolman · 20 July 2011, 01:24 AM

You broke your watch and want the factory to cover it under warranty????? This is a joke, right???? You can't be serious!!!!

16 July 2011, 08:32 PM	#1
Mistry "TRF" Member Join Date: May 2011 Location: London/Switz Watch: Sub's/OysterP/... Posts: 236	OP glass broken!!! Is it covered by warranty? Hi all, Was putting my OP no date on and then it slipped and fell on the floor and the glass cracked! I bought this in November 2010 new from duty free in London- naturally have all the paper work and so on. Since it's within a year- would this still be covered? If not what's the best way for me to get this fixed? Also anyone know about costs? Thank you all __________________ Its better to be feared than loved, for fear is controllable but love never

16 July 2011, 08:38 PM	#2
mitchy "TRF" Member Join Date: Apr 2010 Real Name: Mitch Location: . Watch: 116710LN Posts: 2,495	hi sorry to hear about your OP, as far as i know rolex dont cover their glass with warrenty. a new glass and case kit (pressure test too) is only a couple of hundred dollars. cost me only $250 aud for my ExpII last december. only took 2 days from a RSC hope you get it fixed asap __________________ Time you enjoy wasting, was not wasted John Lennon

16 July 2011, 08:45 PM	#5
Mistry "TRF" Member Join Date: May 2011 Location: London/Switz Watch: Sub's/OysterP/... Posts: 236	Sounds good all. I work and most of the time live in Switzerland so I guess its best for me to go to the authorized rolex dealer in Zug and ask them to send it off? Man I was so sad when I saw the glass cracked since this was the 'baby' of my collection :( __________________ Its better to be feared than loved, for fear is controllable but love never

16 July 2011, 08:46 PM	#6
Mistry "TRF" Member Join Date: May 2011 Location: London/Switz Watch: Sub's/OysterP/... Posts: 236	Also thank you for such quick replies :) __________________ Its better to be feared than loved, for fear is controllable but love never

17 July 2011, 06:18 AM	#10
Tools TRF Moderator & 2024 SubLV41 Patron Join Date: May 2007 Real Name: Larry Location: Mojave Desert Watch: GMT's Posts: 43,514	A warranty is for manufacturing defects.. Not for damage.. Rolex almost always insists on a full service for a broken crystal on the off chance that crystal shards may have found their way into the movement, so don't be surprised if that comes back in the estimate.. I have heard cases where they have done a "courtesy service" on watches still under warranty..... you still have to pay for the crystal and labor though.. Hope it's the latter for you.... __________________ (Chill ... It's just a watch Forum.....) NAWCC Member

16 July 2011, 08:42 PM	#3
MikeJaye Member Join Date: Jun 2008 Location: London Posts: 675	I don't think it would be covered by the warranty as you dropped it on the floor... Best thing is to send it into Rolex for a replacement crystal which is about £90, although they may only change the crystal if you have the watch serviced at the same time. This is what they said when I enquired about changing the crystal on my mothers daytona.

16 July 2011, 09:16 PM	#7
MikeJaye Member Join Date: Jun 2008 Location: London Posts: 675	No problem. My worst watch related nightmare is dropping one of my watches and smashing the crystal...hope you get it sorted ok.

17 July 2011, 07:30 AM	#12
superdelsol "TRF" Member Join Date: Apr 2008 Real Name: Scott Location: Arizona, USA Watch: your 6. Posts: 388	There is a difference between a warranty and insurance. Dropping the watch would be an insurance claim, not a warranty claim. Good luck with the repair, I hope Rolex can sort it out to your satisfaction. __________________ "For a successful technology, reality must take precedence over public relations, for nature cannot be fooled." Dr. Richard P. Feynman, Rogers Commission Report, Appendix F, 9 June 1986

17 July 2011, 07:25 AM	#13
springer 2024 SubLV41 Pledge Member Join Date: Apr 2008 Real Name: jP Location: Texas Watch: GMT-MASTER Posts: 17,319	Sorry about your misfortune. I just broke a crystal also so I feel your pain. Good luck with the repair. __________________ Member of NAWCC since 1990. INSTAGRAM USER NAME: SPRINGERJFP Visit my Instagram page to view some of the finest vintage GMTs anywhere - as well as other vintage classics.

17 July 2011, 11:06 AM	#14
ingoodtime "TRF" Member Join Date: Sep 2008 Location: USA Posts: 2,834	A couple years ago, my sister in law purchased a brand new womans oyster no date from Mayors, a local AD chain. It was two months old and she dropped it in her closet. It hit the lip of her safe and cracked the crystal with shards falling onto the dial. Cost her about 750, full rebuild as they said glass shards could be in the mov't. Plus new crystal and they said the hands had been bent by the impact so new hands also. __________________ Lee

17 July 2011, 11:51 AM	#15
CashGap "TRF" Member Join Date: Nov 2010 Real Name: Blank Location: Romo Posts: 1,465	Probably want to hack the movement now, just in case there are particles floating around in there.

17 July 2011, 11:58 AM	#16
Joey_V "TRF" Member Join Date: Jan 2008 Real Name: Joey Location: Dallas, TX Watch: SS Sub 16610 M Posts: 3,824	Yeah... I don't think it's covered since it is the end-user's fault (sadly). I gotta tell ya, we all ought to be very careful with our watches... there's been a few times where my hands slipped and I almost dropped my prized Rolexes. __________________ Current Rotation: Rolex Submariner Date (M) - 1/08, Rolex Milgauss GV (V) - 2/10, Rolex SS Black Daytona (V) - 6/10, Rolex GMTIIC (G) - 5/11, TAG Heuer Silverstone (286/1860) - 1/2015 Former-watches: Omega PO/2535.80/2254, TAG Carrera/F1x2/Monaco, Panerai 312K/292L Wish List: Panerai 270/505, Rolex SMURF, Rolex RG Daytona, Rolex DSSD

20 July 2011, 12:40 AM	#17
Mistry "TRF" Member Join Date: May 2011 Location: London/Switz Watch: Sub's/OysterP/... Posts: 236	bad times, i am back in switzerland so will go to my local AD today in Zug and hope they are in a good mood! __________________ Its better to be feared than loved, for fear is controllable but love never

20 July 2011, 01:05 AM	#18
rolexertion Member Join Date: Dec 2010 Location: Montreal, PQ Posts: 722	Of course it's covered. After all, aren't cars covered by the manufacturer for collisions for the first year? Sorry, it will have to be replaced at your cost.

20 July 2011, 01:24 AM	#19
barstoolman Banned Join Date: May 2007 Location: Los Angeles Posts: 801	You broke your watch and want the factory to cover it under warranty????? This is a joke, right???? You can't be serious!!!!

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