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jimmy1982 · 30 September 2011, 12:33 PM

So, I just gave my Sub C a little clean & I have noticed a bit of dirt/dust on the face actually on the dial under the crystal! I'm going to take it back to my local dealers tomorrow and see what they will do!

I've only owned this watch from new since march this year but in my eyes this needs rectifying.

What are your thoughts on this??

sleddog · 30 September 2011, 12:37 PM

Quote:

Originally Posted by jimmy1982

So, I just gave my Sub C a little clean & I have noticed a bit of dirt/dust on the face actually on the dial under the crystal! I'm going to take it back to my local dealers tomorrow and see what they will do!

I've only owned this watch from new since march this year but in my eyes this needs rectifying.

What are your thoughts on this??

If it bugs you, and is not visible by the naked eye (not under a loupe), then by all means take it in to be rectified!!

Jannal · 30 September 2011, 12:41 PM

It's up to you? You could either fix it now or wait until the next service?

jimmy1982 · 30 September 2011, 12:42 PM

It's bugging me & you can see it with the naked eye, even worse when the light catches it + I know it's there now!
Just don't know what they would be able to do about it! Luckily its still in warranty & I strongly feel that nothing should be under the crystal on a 5k watch especially a Rolex!

jimmy1982 · 30 September 2011, 12:43 PM

Quote:

Originally Posted by Jannal

It's up to you? You could either fix it now or wait until the next service?

Next service will be years off! :-(

zak98 · 30 September 2011, 12:46 PM

yea.. it would drive me nuts.

jimmy1982 · 30 September 2011, 12:59 PM

Quote:

Originally Posted by zak98

yea.. it would drive me nuts.

It's doing my head in big time!!

TopNotchChach · 30 September 2011, 01:06 PM

You know what to do.

hoops10 · 30 September 2011, 01:11 PM

Would bug me as well. While I understand that know thing is perfect, I would expect customer service to do the right thing and resolve this matter. I would return it to my AD and let them determine how they are going to fix the problem.

sleddog · 30 September 2011, 01:13 PM

Quote:

Originally Posted by jimmy1982

It's doing my head in big time!!

There is your answer.....Take it in to be rectified!

Rani Drama · 30 September 2011, 01:25 PM

I'm not going to lie my bracelet was driving me nuts how when i would look at my watch the first link off the end link was crooked. It always looked slanted and offside. I finally decided to do something about it and went to the rolex service centre today and they replaced all the permanent links and endlink on the one side. Needless to say i'm happy. If you're close to a service centre i would try going there instead of the AD.

rossi46 · 30 September 2011, 01:58 PM

Rani: did you just show up? Did you have your warranty card with you?

Rani Drama · 30 September 2011, 02:02 PM

Quote:

Originally Posted by rossi46

Rani: did you just show up? Did you have your warranty card with you?

Yeah i just showed up and did bring it but they didn't ask to see it till i asked them about it.

MY-WATCH · 30 September 2011, 02:07 PM

U have to fix that or it will keep buging u

fespo276 · 30 September 2011, 02:34 PM

Well, I feel your pain. On 9-2-11, I bought my new Sub-C from my local AD. It was nirvana for the first week, and then I was standing in my back yard and I noticed there was a "smudge" or something ON, but UNDER, the crystal between the 12 and 1 indices. I had not noticed it until the natural light caught it just right. I went to my AD and they confirmed that they could see it, too. They immediately called RSC in New York and suggested I ship it in for cleaning. However, with shipping time, weekends, etc, it would be a two week ordeal. I asked if the in-house watchmaker at my AD could do the work, but they were VERY reluctant due to the fact that it was a brand NEW watch. I was a bit upset since I was still in my honeymoon phase and this put a damper on it.

However, the smudge was obvious to me now and I knew I had to get it fixed. So, I jumped on a train from CT to NY determined to get it over with. I dropped off my watch on a Monday morning, and got it back on Friday afternoon, the same week, after I drove into midtown with my 4-year-old to get it (never again!!--$20 to park for 30 minutes). It was, of course, covered under warranty, but a big PITA. Anyway, it fixed now and all is well.

You can MAYBE see the mark in the photo just under the 1:00 indices, at about 7:00 in relation to it, if you look from differing angles. Its a small "darker" area. In real life, it was much worse.

steubi1 · 30 September 2011, 04:41 PM

Morning Jimmy,

I had exactly the same problem with mine, and I had to fix it.

Took it to the AD, they removed the back and the movement of the watch, cleaned it, put everything together again and made a pressure test for water tightness.....finished.

After one hour, I came back and had my new perfect watch! Many excusese on behalf of Rolex, shouldn't happen but nobody is perfect....

Tom

EchoBlueUK · 30 September 2011, 05:02 PM

Get it sorted. It should be perfect. Good luck.

xjeeunitx · 30 September 2011, 07:55 PM

I had a small lint stuck underneath mine. I took it to Seoul RSC and they took care of it within an hour. They also gave me a shitload of their catalogs and magazines. Nice.

dddrees · 30 September 2011, 08:01 PM

Quote:

Originally Posted by sleddog

there is your answer.....take it in to be rectified!

x2

Lol-x · 30 September 2011, 09:46 PM

Quote:

Originally Posted by jimmy1982

It's doing my head in big time!!

I can understand how you feel

I'd definitely taken it in asap under warranty.

It shouldn't take too long to fix

psharpless · 30 September 2011, 10:03 PM

have it fixed;otherwise you won't be happy with it...need to enjoy it every day

rmcarlton · 30 September 2011, 10:12 PM

I had a piece of dust on the dial of a new Sub LV. Sent it to the RSC in Dallas to be rectified. 6 weeks later I had my watch back. From the multiple threads on this and other forums, it seems to be an ongoing problem that Rolex either can't or is unwilling to fix. I don't have an intimate understanding of how watches are assembled, but it would seem to me that it's possible to maintain a dust free environment or at the very least have a better quality control program no matter how many watches are built. Sorry for the rant, I just expect more from a "top quality manufacturer" in constant pursuit of perfection.

Sixxgrand1 · 1 October 2011, 01:01 AM

Found this on my hours old Daytona:

and a piece of dust on the 8 o'clock on my new Explorer I, and a 30% complete inner smudge on an Explorer II still in the AD's counter, and dust on the inside of my new DSSD....and a hairline crack in the center of my GV.....thankfully - I have an incredible AD so all issues were addressed immediately (with replacement watches) or I sold them quickly.

Like To Watch · 1 October 2011, 02:16 AM

Take it back ASAP.

jimmy1982 · 1 October 2011, 07:27 AM

Well took the Sub C into my AD today & no problem to get it sorted! Apart from an approx turnaround of 4-6 weeks!!! (they did say it could be sooner but cant say)

So I'm now thinking about what to do! 4-6 weeks to me is to long to wait for them to rectify there balls up & for me to wait around without a watch!

I know I can't live with it coz all I seem to do when looking at the time/watch is see this bit of dirt/dust!! My AD is very very good and they have told me they will contact Rolex next week to see if the process could be speeded up. I will make my decision once I hear the outcome from Rolex!

Hhhhhhhmmmmmm, not a happy bunny!!

TheCanadian · 1 October 2011, 08:18 AM

It happened to me a few weeks ago just look at the thread I started. I got it fixed at the Toronto RSC in 45mins. Just get it done as it will always bug you.

jimmy1982 · 1 October 2011, 11:02 AM

Quote:

Originally Posted by TheCanadian

It happened to me a few weeks ago just look at the thread I started. I got it fixed at the Toronto RSC in 45mins. Just get it done as it will always bug you.

Will be getting it done, just wish it was a 45min job like yours! :-(

jimmy1982 · 1 October 2011, 08:00 PM

Does anyone know of any AD in the UK that could do this while I wait? My AD said that it's a really easy quick job but takes the recommended 4-6 weeks due to shipping & waiting for a free slot for it to be done.

Darlinboy · 1 October 2011, 09:30 PM

Quote:

Originally Posted by Sixxgrand1

Found this on my hours old Daytona:
and a piece of dust on the 8 o'clock on my new Explorer I, and a 30% complete inner smudge on an Explorer II still in the AD's counter, and dust on the inside of my new DSSD....and a hairline crack in the center of my GV.....thankfully - I have an incredible AD so all issues were addressed immediately (with replacement watches) or I sold them quickly.

Good Lord! That's some very long odds bad luck!

Hope you're not a gambler!

Sherwooddavid · 1 October 2011, 09:35 PM

Quote:

Originally Posted by Lol-x

I can understand how you feel

I'd definitely taken it in asap under warranty.

It shouldn't take too long to fix

Agree...get it taken care off under warranty.

30 September 2011, 12:33 PM	#1
jimmy1982 "TRF" Member Join Date: Jan 2010 Real Name: Jimmy Location: Lancs - England Watch: Rolex Submariner C Posts: 86	Sub C Slight Problem So, I just gave my Sub C a little clean & I have noticed a bit of dirt/dust on the face actually on the dial under the crystal! I'm going to take it back to my local dealers tomorrow and see what they will do! I've only owned this watch from new since march this year but in my eyes this needs rectifying. What are your thoughts on this??

30 September 2011, 12:41 PM	#3
Jannal "TRF" Member Join Date: Oct 2009 Location: Hong Kong Posts: 685	It's up to you? You could either fix it now or wait until the next service? __________________ Bell & Ross: BRS-98S Casio: G-Shock GW-5000U / GW-5000-1JF / DW-5035D 35th / DW-5030C 30th / DW-5000SP 20th / DW-5600C-9CV / Marlin W-450 Panerai: Luminor 000i Seiko: SBGX117 / SBGX335

30 September 2011, 12:46 PM	#6
zak98 "TRF" Member Join Date: Oct 2007 Location: TN Watch: Rolex Posts: 2,166	yea.. it would drive me nuts. __________________ Z- Submariner; P- Airking; R- DateJust; M- GMTII; C0 - Milgauss GV Breitling SuperOcean Heritage 46 Omega Speedmaster Racing Panerai PAM390

30 September 2011, 01:25 PM	#11
Rani Drama "TRF" Member Join Date: Aug 2010 Location: Canada Watch: 116610LN Sub Posts: 427	I'm not going to lie my bracelet was driving me nuts how when i would look at my watch the first link off the end link was crooked. It always looked slanted and offside. I finally decided to do something about it and went to the rolex service centre today and they replaced all the permanent links and endlink on the one side. Needless to say i'm happy. If you're close to a service centre i would try going there instead of the AD. __________________

30 September 2011, 01:58 PM	#12
rossi46 2024 Pledge Member Join Date: May 2008 Real Name: Dan Location: CT, by a lake Watch: 16570 Posts: 1,544	Rani: did you just show up? Did you have your warranty card with you? __________________ A watch is about the entire package, not just its appearance. Any large watch company not making its own movement is not making a watch at all; they’re just playing dress-up. --The Watch Snob

30 September 2011, 12:42 PM	#4
jimmy1982 "TRF" Member Join Date: Jan 2010 Real Name: Jimmy Location: Lancs - England Watch: Rolex Submariner C Posts: 86	It's bugging me & you can see it with the naked eye, even worse when the light catches it + I know it's there now! Just don't know what they would be able to do about it! Luckily its still in warranty & I strongly feel that nothing should be under the crystal on a 5k watch especially a Rolex!

30 September 2011, 01:06 PM	#8
TopNotchChach "TRF" Member Join Date: Jul 2010 Location: Near the Ocean! Watch: 116610 Posts: 1,306	You know what to do.

30 September 2011, 01:11 PM	#9
hoops10 Banned Join Date: Jan 2011 Location: USA Posts: 325	Would bug me as well. While I understand that know thing is perfect, I would expect customer service to do the right thing and resolve this matter. I would return it to my AD and let them determine how they are going to fix the problem.

30 September 2011, 02:07 PM	#14
MY-WATCH "TRF" Member Join Date: Jul 2010 Real Name: Sala hu din Location: N/A Posts: 1,782	U have to fix that or it will keep buging u

30 September 2011, 02:34 PM	#15
fespo276 "TRF" Member Join Date: Sep 2006 Location: CT Watch: 116610LN Posts: 160	Well, I feel your pain. On 9-2-11, I bought my new Sub-C from my local AD. It was nirvana for the first week, and then I was standing in my back yard and I noticed there was a "smudge" or something ON, but UNDER, the crystal between the 12 and 1 indices. I had not noticed it until the natural light caught it just right. I went to my AD and they confirmed that they could see it, too. They immediately called RSC in New York and suggested I ship it in for cleaning. However, with shipping time, weekends, etc, it would be a two week ordeal. I asked if the in-house watchmaker at my AD could do the work, but they were VERY reluctant due to the fact that it was a brand NEW watch. I was a bit upset since I was still in my honeymoon phase and this put a damper on it. However, the smudge was obvious to me now and I knew I had to get it fixed. So, I jumped on a train from CT to NY determined to get it over with. I dropped off my watch on a Monday morning, and got it back on Friday afternoon, the same week, after I drove into midtown with my 4-year-old to get it (never again!!--$20 to park for 30 minutes). It was, of course, covered under warranty, but a big PITA. Anyway, it fixed now and all is well. You can MAYBE see the mark in the photo just under the 1:00 indices, at about 7:00 in relation to it, if you look from differing angles. Its a small "darker" area. In real life, it was much worse.

30 September 2011, 04:41 PM	#16
steubi1 "TRF" Member Join Date: Aug 2008 Real Name: Tom Location: Switzerland Watch: too many Posts: 1,150	Morning Jimmy, I had exactly the same problem with mine, and I had to fix it. Took it to the AD, they removed the back and the movement of the watch, cleaned it, put everything together again and made a pressure test for water tightness.....finished. After one hour, I came back and had my new perfect watch! Many excusese on behalf of Rolex, shouldn't happen but nobody is perfect.... Tom

30 September 2011, 05:02 PM	#17
EchoBlueUK "TRF" Member Join Date: May 2009 Location: UK Posts: 1,543	Get it sorted. It should be perfect. Good luck.

30 September 2011, 07:55 PM	#18
xjeeunitx 2024 Pledge Member Join Date: Aug 2008 Posts: 5,529	I had a small lint stuck underneath mine. I took it to Seoul RSC and they took care of it within an hour. They also gave me a shitload of their catalogs and magazines. Nice.

30 September 2011, 10:03 PM	#21
psharpless "TRF" Member Join Date: Jun 2011 Location: Southeast USA Watch: DD Dayt SubC Celli Posts: 104	have it fixed;otherwise you won't be happy with it...need to enjoy it every day __________________ YG Daytona YG Day-Date YG Cellini TT Sub-C Blue

30 September 2011, 10:12 PM	#22
rmcarlton "TRF" Member Join Date: Oct 2007 Real Name: Monty Location: Georgia Watch: Sub LV Posts: 787	I had a piece of dust on the dial of a new Sub LV. Sent it to the RSC in Dallas to be rectified. 6 weeks later I had my watch back. From the multiple threads on this and other forums, it seems to be an ongoing problem that Rolex either can't or is unwilling to fix. I don't have an intimate understanding of how watches are assembled, but it would seem to me that it's possible to maintain a dust free environment or at the very least have a better quality control program no matter how many watches are built. Sorry for the rant, I just expect more from a "top quality manufacturer" in constant pursuit of perfection. __________________ DJ, LV, GV, PAM 25

1 October 2011, 01:01 AM	#23
Sixxgrand1 Banned Join Date: May 2010 Location: Canada Watch: EXP I & II Posts: 825	Found this on my hours old Daytona: and a piece of dust on the 8 o'clock on my new Explorer I, and a 30% complete inner smudge on an Explorer II still in the AD's counter, and dust on the inside of my new DSSD....and a hairline crack in the center of my GV.....thankfully - I have an incredible AD so all issues were addressed immediately (with replacement watches) or I sold them quickly.

1 October 2011, 02:16 AM	#24
Like To Watch "TRF" Member Join Date: Aug 2011 Location: Sydney Australia Posts: 1,196	Take it back ASAP.

1 October 2011, 07:27 AM	#25
jimmy1982 "TRF" Member Join Date: Jan 2010 Real Name: Jimmy Location: Lancs - England Watch: Rolex Submariner C Posts: 86	Well took the Sub C into my AD today & no problem to get it sorted! Apart from an approx turnaround of 4-6 weeks!!! (they did say it could be sooner but cant say) So I'm now thinking about what to do! 4-6 weeks to me is to long to wait for them to rectify there balls up & for me to wait around without a watch! I know I can't live with it coz all I seem to do when looking at the time/watch is see this bit of dirt/dust!! My AD is very very good and they have told me they will contact Rolex next week to see if the process could be speeded up. I will make my decision once I hear the outcome from Rolex! Hhhhhhhmmmmmm, not a happy bunny!!

1 October 2011, 08:18 AM	#26
TheCanadian Banned Join Date: Nov 2010 Location: Canada Watch: GMTIIc, TTDJ2 Posts: 186	It happened to me a few weeks ago just look at the thread I started. I got it fixed at the Toronto RSC in 45mins. Just get it done as it will always bug you.

1 October 2011, 08:00 PM	#28
jimmy1982 "TRF" Member Join Date: Jan 2010 Real Name: Jimmy Location: Lancs - England Watch: Rolex Submariner C Posts: 86	Does anyone know of any AD in the UK that could do this while I wait? My AD said that it's a really easy quick job but takes the recommended 4-6 weeks due to shipping & waiting for a free slot for it to be done.

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