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Robb · 27 July 2007, 04:57 AM

As you know I bought the new SS GMT the other day. Well while I was there I bought a 4 watch winder(will post a pic later). Anyway they had to order it and it came in today. So I go back to the AD and he takes it out of the box to show me how it works and the different settings. As he is boxing everything back up, I go up to the counter to pay for the winder. The owner walks out from the back and says "so your the guy that bought the new GMT before I could even show it off" I said, Thats me!!!

Anyway he said "You can have the winder, just buy your next watch from me"

Unbelievable!!! Not only did they discount my GMT that I did not think was possible, but gave me a nice 4 watch winder. And this is my first purchase from this dealer...... Definatly not my last!!

I will post a pic soon!!

Dan Pierce · 27 July 2007, 05:00 AM

Good for you and very smart for the dealer.

dP

Blue Bull · 27 July 2007, 05:03 AM

to the dealer.Such a man should be supported

wandyprawira · 27 July 2007, 05:04 AM

Wow, great news.

Where can I find that kind of AD in my neck of wood?

Uhhmm was it because you came there with your wifey? Tell me!

Robb · 27 July 2007, 05:06 AM

Quote:

Originally Posted by wandyprawira

Uhhmm was it because you came there with your wifey? Tell me!

No, all by myself!!

Gaijin · 27 July 2007, 05:06 AM

Good business person there!

Dan Pierce · 27 July 2007, 05:15 AM

It just amazing how many dealers don't realize good service can generate a lot of loyalty.
dP

Bama · 27 July 2007, 05:19 AM

Quote:

Originally Posted by Dan Pierce

It just amazing how many dealers don't realize good service can generate a lot of loyalty.
dP

I agree. Really good customer service is so hard to find these days. If I'm treated well by a business then I always try to remain loyal to them. Very well done by that AD

And good for you Robb.

wandyprawira · 27 July 2007, 05:24 AM

Quote:

Originally Posted by Robb

No, all by myself!!

kcmo · 27 July 2007, 05:27 AM

Fantastic! Nice to hear these days

roadcarver · 27 July 2007, 05:36 AM

Now that's great customer service... a good way to build customer loyalty!

SPACE-DWELLER · 27 July 2007, 05:55 AM

Quote:

Originally Posted by Robb

As you know I bought the new SS GMT the other day. Well while I was there I bought a 4 watch winder(will post a pic later). Anyway they had to order it and it came in today. So I go back to the AD and he takes it out of the box to show me how it works and the different settings. As he is boxing everything back up, I go up to the counter to pay for the winder. The owner walks out from the back and says "so your the guy that bought the new GMT before I could even show it off" I said, Thats me!!!

Anyway he said "You can have the winder, just buy your next watch from me"

Unbelievable!!! Not only did they discount my GMT that I did not think was possible, but gave me a nice 4 watch winder. And this is my first purchase from this dealer...... Definatly not my last!!

I will post a pic soon!!

Awsome service!

Say? How much in % did you get in discount?

Robb · 27 July 2007, 06:01 AM

Well the sticker is $5950

I got it for $5474 and shipped it to my house with no sales tax!

Alcan · 27 July 2007, 06:02 AM

Gotta like that!

A bit of customer service can go a long way. So, where are you going to buy your next Rolex?

Robb · 27 July 2007, 06:03 AM

!

Robb · 27 July 2007, 06:03 AM

Quote:

Originally Posted by Alcan

Gotta like that!

A bit of customer service can go a long way. So, where are you going to buy your next Rolex?

JJ is selling me bluesy!!

SPACE-DWELLER · 27 July 2007, 06:06 AM

Quote:

Originally Posted by Robb

Well the sticker is $5950

I got it for $5474 and shipped it to my house with no sales tax!

This is embassaring! But please help me out here! I am lousy at maths, but quite good at languages.

How much would that be in percent?

And I would like to learn how to do to calculate that on a calculator!

I mean: I CAN calculate like "9839 minus 12" and then press the "percent" button. And likewise ADD ten percent.

But how do one go about when you have one figure and then another lower figure and want to know what the difference is in percent?

Robb · 27 July 2007, 06:10 AM

It is 8%

5950
X
.08
= 476

USMCsilver · 27 July 2007, 06:17 AM

Quote:

Originally Posted by Spacedweller

How much would that be in percent?

Take 5474 / 5950 = 0.92

1.0 - 0.92 = 0.08

Move the "." over two for percentage and you get an 8% discount.

lightning canuck · 27 July 2007, 06:17 AM

Well done! I got a 12% discount last week on a 16710 GMT from an AD and um.... a free rubber strap for my Heuer chrono!

Not quite as good a watch winder.

SPACE-DWELLER · 27 July 2007, 06:54 AM

Quote:

Originally Posted by Robb

It is 8%

5950
X
.08
= 476

That is not bad!

And thanks for the calculation

Quote:

Originally Posted by USMCsilver

Take 5474 / 5950 = 0.92

1.0 - 0.92 = 0.08

Move the "." over two for percentage and you get an 8% discount.

And thanks for the calculation, too!

John685 · 27 July 2007, 07:00 AM

Now that's how customer service should be.

Do what you can to support him, including referring friends.

Hawaiianbrah · 27 July 2007, 07:01 AM

Very SOLID AD!

C.J. · 27 July 2007, 07:08 AM

That's the kind of Ad that attracts a loyal following

gaopa · 27 July 2007, 07:16 AM

You were obviously dealing with a very asture business man. That is what I would call first class service! No doubt, you will be back and you will tell your friends as well. Cheers, Bill P.

Robb · 27 July 2007, 08:31 AM

Pics added!!

S2000 Driver · 27 July 2007, 08:42 AM

Quote:

Originally Posted by Robb

...while I was there I bought a 4 watch winder...I go up to the counter to pay for the winder. The owner walks out from the back and says "so your the guy that bought the new GMT before I could even show it off" I said, Thats me!!!

Anyway he said "You can have the winder, just buy your next watch from me"

You obviously don't live in the NYC metro area!

But good for you!

DaveN · 27 July 2007, 08:59 AM

Er, what planet is your AD on? Can't be the same one as my local AD...

Lol-x · 27 July 2007, 09:14 AM

Well done Robb, you are very lucky to have such a good AD in your neck of the woods. I would definitely go back there again

Tools · 27 July 2007, 09:45 AM

What...!!

You got a discount....and free stuff too... !!

Way to go.....

27 July 2007, 04:57 AM	#1
Robb 2024 ROLEX SUBMARINER 41 Pledge Member Join Date: Jun 2007 Real Name: Robb Location: USA Watch: BLNR Posts: 4,939	Unbelievable Customer Service As you know I bought the new SS GMT the other day. Well while I was there I bought a 4 watch winder(will post a pic later). Anyway they had to order it and it came in today. So I go back to the AD and he takes it out of the box to show me how it works and the different settings. As he is boxing everything back up, I go up to the counter to pay for the winder. The owner walks out from the back and says "so your the guy that bought the new GMT before I could even show it off" I said, Thats me!!! Anyway he said "You can have the winder, just buy your next watch from me" Unbelievable!!! Not only did they discount my GMT that I did not think was possible, but gave me a nice 4 watch winder. And this is my first purchase from this dealer...... Definatly not my last!! I will post a pic soon!! Attached Images __________________ 126610LN l 166610LV l 126619LB l 116710BLNR l 126710BLRO l 126720VTNR l 126718GRNR l 116500 white l 116500 black l 116508 john mayer l 116519LN l 116503 white l 126655 l 226627 Ti Master l 116518LN Last edited by Robb; 27 July 2007 at 08:29 AM..

27 July 2007, 05:00 AM	#2
Dan Pierce 2024 Pledge Member Join Date: Dec 2006 Real Name: D'OH! Location: Kentucky Watch: Rolex-1 Tudor-3 Posts: 36,217	Good for you and very smart for the dealer. dP __________________ TRF Member# 1668 Bass Player in TRF "AFTER DARK" Bar & NightClub Band Commander-in-Chief of The Nylon Nation The Crown & Shield Club Honorary Member of P-Club

27 July 2007, 05:04 AM	#4
wandyprawira "TRF" Member Join Date: Jun 2007 Location: hub Posts: 520	Wow, great news. Where can I find that kind of AD in my neck of wood? Uhhmm was it because you came there with your wifey? Tell me! __________________

27 July 2007, 05:15 AM	#7
Dan Pierce 2024 Pledge Member Join Date: Dec 2006 Real Name: D'OH! Location: Kentucky Watch: Rolex-1 Tudor-3 Posts: 36,217	It just amazing how many dealers don't realize good service can generate a lot of loyalty. dP __________________ TRF Member# 1668 Bass Player in TRF "AFTER DARK" Bar & NightClub Band Commander-in-Chief of The Nylon Nation The Crown & Shield Club Honorary Member of P-Club

27 July 2007, 05:36 AM	#11
roadcarver "TRF" Member Join Date: Aug 2006 Real Name: Vernon Location: C-a-n-a-d-a Watch: 16600 Posts: 5,641	Now that's great customer service... a good way to build customer loyalty! __________________ I'm just a cook...

27 July 2007, 05:03 AM	#3
Blue Bull Banned Join Date: Dec 2006 Posts: 2,887	to the dealer.Such a man should be supported

27 July 2007, 05:06 AM	#6
Gaijin 2024 ROLEX DATEJUST41 Pledge Member Join Date: Feb 2007 Location: Japan Watch: ing your back. Posts: 16,179	Good business person there!

27 July 2007, 05:27 AM	#10
kcmo "TRF" Member Join Date: Jan 2007 Real Name: Karis Location: USA Posts: 19,377	Fantastic! Nice to hear these days

27 July 2007, 06:01 AM	#13
Robb 2024 ROLEX SUBMARINER 41 Pledge Member Join Date: Jun 2007 Real Name: Robb Location: USA Watch: BLNR Posts: 4,939	Well the sticker is $5950 I got it for $5474 and shipped it to my house with no sales tax! __________________ 126610LN l 166610LV l 126619LB l 116710BLNR l 126710BLRO l 126720VTNR l 126718GRNR l 116500 white l 116500 black l 116508 john mayer l 116519LN l 116503 white l 126655 l 226627 Ti Master l 116518LN

27 July 2007, 06:02 AM	#14
Alcan 2024 Pledge Member Join Date: Nov 2006 Real Name: Al Location: Way Up North Watch: your P's & Q's Posts: 10,473	Gotta like that! A bit of customer service can go a long way. So, where are you going to buy your next Rolex? __________________ Member #1,315 I don't want to get technical, but according to chemistry alcohol IS a solution!

27 July 2007, 06:03 AM	#15
Robb 2024 ROLEX SUBMARINER 41 Pledge Member Join Date: Jun 2007 Real Name: Robb Location: USA Watch: BLNR Posts: 4,939	! __________________ 126610LN l 166610LV l 126619LB l 116710BLNR l 126710BLRO l 126720VTNR l 126718GRNR l 116500 white l 116500 black l 116508 john mayer l 116519LN l 116503 white l 126655 l 226627 Ti Master l 116518LN

27 July 2007, 06:10 AM	#18
Robb 2024 ROLEX SUBMARINER 41 Pledge Member Join Date: Jun 2007 Real Name: Robb Location: USA Watch: BLNR Posts: 4,939	It is 8% 5950 X .08 = 476 __________________ 126610LN l 166610LV l 126619LB l 116710BLNR l 126710BLRO l 126720VTNR l 126718GRNR l 116500 white l 116500 black l 116508 john mayer l 116519LN l 116503 white l 126655 l 226627 Ti Master l 116518LN

27 July 2007, 06:17 AM	#20
lightning canuck Member Join Date: Apr 2007 Location: UK Watch: 16710 BLRO GMT Posts: 30	Well done! I got a 12% discount last week on a 16710 GMT from an AD and um.... a free rubber strap for my Heuer chrono! Not quite as good a watch winder.

27 July 2007, 07:00 AM	#22
John685 "TRF" Member Join Date: Jun 2007 Real Name: John Location: Kansas Watch: YG DD Posts: 497	Now that's how customer service should be. Do what you can to support him, including referring friends. __________________ Regards, John There is never enough time, unless you're serving it. His: TT DJ (116233) YG/Oyster/White dial, romans TT DJ (116231) RG/Jubilee/Black dial, romans Universal Geneve Polerouter Sub Hers: TT LDJ (179171) RG/Jubilee/BMOP dial, romans

27 July 2007, 07:01 AM	#23
Hawaiianbrah Member Join Date: Jun 2007 Location: Norcal Posts: 18	Very SOLID AD!

27 July 2007, 07:08 AM	#24
C.J. "TRF" Member Join Date: Jan 2006 Location: * Posts: 10,196	That's the kind of Ad that attracts a loyal following __________________ Me? I'm still looking for Kokomo. I just hope that damn golfer isn't there

27 July 2007, 07:16 AM	#25
gaopa "TRF" Member Join Date: Jul 2007 Location: .. Watch: Rolex Explorer II Posts: 1,820	You were obviously dealing with a very asture business man. That is what I would call first class service! No doubt, you will be back and you will tell your friends as well. Cheers, Bill P.

27 July 2007, 08:31 AM	#26
Robb 2024 ROLEX SUBMARINER 41 Pledge Member Join Date: Jun 2007 Real Name: Robb Location: USA Watch: BLNR Posts: 4,939	Pics added!! __________________ 126610LN l 166610LV l 126619LB l 116710BLNR l 126710BLRO l 126720VTNR l 126718GRNR l 116500 white l 116500 black l 116508 john mayer l 116519LN l 116503 white l 126655 l 226627 Ti Master l 116518LN

27 July 2007, 08:59 AM	#28
DaveN "TRF" Member Join Date: Jun 2007 Location: NC Watch: GMT II TT 116713 Posts: 133	Er, what planet is your AD on? Can't be the same one as my local AD...

27 July 2007, 09:14 AM	#29
Lol-x Facilitator Join Date: Nov 2005 Real Name: Steve Location: Omnipresent Posts: 33,588	Well done Robb, you are very lucky to have such a good AD in your neck of the woods. I would definitely go back there again

27 July 2007, 09:45 AM	#30
Tools TRF Moderator & 2024 SubLV41 Patron Join Date: May 2007 Real Name: Larry Location: Mojave Desert Watch: GMT's Posts: 43,514	What...!! You got a discount....and free stuff too... !! Way to go.....

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