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xxthe_remedyxx · 3 March 2012, 12:48 AM

Hey all -

I know this question has probably been asked a million times over. I purchased a Deep Sea about a month ago, it was LNIB with all the plastic still in place. It seems like it's losing 5-10 seconds a day. I've fully wound, synced with Time.gov and checked about a week later a few times with the same results.

I work close to the Rolex Service Center in NYC so I decided to give them a call. I asked if I could bring it in to have it looked at. The representative asked me how long ago it was purchased, so I told her. She said it was fine to bring it in but I would have to bring the warranty card with me. The warranty card is filled out but with the original owners name, not mine. Will this cause an issue? I'm sure I will be asked to fill out some type of paperwork. Will they think it's stolen or something and decide to confiscate my watch (I would freak out).

I was hoping to walk it over at lunch but I dont have the warranty card with me. Do you guys think it's worth a shot to just walk it over anyway?

Thanks in advance for your help!

azguy · 3 March 2012, 12:52 AM

From all the posts I have read, and God it's a lot, it all depends on the day of the week and the rep you speak with.

I would be honest and say you purchased it pre-owned, but the warranty is still in full effect as you understand it.

I guess worst case you would need to pay for a regulation.

Some others will be her to tell you the exact wordage on the warranty paperwork.

masterserg · 3 March 2012, 12:54 AM

The fact that your name is not on the card should not be an issue as long as the watch is within the warranty period (I know Dallas RSC follows this policy .. NY should as well).

MonBK · 3 March 2012, 12:55 AM

Just bring it in with the card.

subtona · 3 March 2012, 12:59 AM

should be no problem at all, ive done the same thing in the last year at RSCNY.
no paperwork on your end, when you hand them the watch they will take it in the back and attach your name to their records as the owner, you just have to fill out the authorization form to do the work.

as far as stolen... if its stolen you may have a problem but im confident you didn't buy a stolen watch.

ps they will honor the card with the different name and will Not issue you a new card with your name... no need to ask them.

SS Oyster · 3 March 2012, 01:10 AM

Just did same thing with my ExpII42 last week at RSC Beverly Hills. This does two things. First, they regulated the watch, made bracelet adjustment, and polished a minor scratch ... all for free. More importantly, it puts the watch in my name in Rolex records.

I bought this watch from Eugene (Sphereman) and the warranty card was filled out (Nov '11) in his name.

RSC didn't blink an eye.

Good luck!

Sent from my iPhone using Tapatalk

xxthe_remedyxx · 3 March 2012, 01:14 AM

Quote:

Originally Posted by SS Oyster

Just did same thing with my ExpII42 last week at RSC Beverly Hills. This does two things. First, they regulated the watch, made bracelet adjustment, and polished a minor scratch ... all for free. More importantly, it puts the watch in my name in Rolex records.

I bought this watch from Eugene (Sphereman) and the warranty card was filled out (Nov '11) in his name.

RSC didn't blink an eye.

Good luck!

Sent from my iPhone using Tapatalk

Did you bring it in with the warranty card?

xxthe_remedyxx · 3 March 2012, 01:17 AM

Quote:

Originally Posted by subtona

should be no problem at all, ive done the same thing in the last year at RSCNY.
no paperwork on your end, when you hand them the watch they will take it in the back and attach your name to their records as the owner, you just have to fill out the authorization form to do the work.

as far as stolen... if its stolen you may have a problem but im confident you didn't buy a stolen watch.

ps they will honor the card with the different name and will Not issue you a new card with your name... no need to ask them.

Definitely not stolen, purchased from our very own DAVIDSW

qwiklap · 3 March 2012, 01:23 AM

You know -- I am in the same boat -- my EXP II has someone else's name on the card. Except my watch seems to be keeping great time.

Here are my thoughts on the subject:

1. Most states have very strong consumer protection laws when it comes to written warranties. You should look yours up.

2. I looked up VA's and it seems to indicate that if the warranty is made on the product, that as long as the product is under warranty, the manufacturer must honor the warranty.

3. Nothing in the Rolex Warranty paperwork says that the warranty is non-transferable. Which, IMHO, means that it is transferable as the warranty typically goes with the product (not the original purchaser).

4. If you carefully review the warranty book -- it seems to only have two conditions for a valid warranty: (a) the watch was sold to a consumer by the Official ROLEX Jeweler whose name appears on the warranty card, and (b) the warranty card is completely filled out by the Official ROLEX Jeweler at the time of purchase. It does not say that the original consumer must present the card for service, or that the warranty only applies to the original purchaser.

If an RSC denied warranty coverage on me ... I would push back citing state law and the wording of the warranty booklet. In my experience with written warranties (and I am lawyer in the automotive industry), any vagueness will be read in the consumer's favor. If they did not want a transferable warranty -- they should have (could have) come right out and made it a term of the warranty.

Casey VP-26 · 3 March 2012, 01:47 AM

Whatever does happen, Please post your results here. Thank You.

xxthe_remedyxx · 3 March 2012, 02:10 AM

Quote:

Originally Posted by Casey VP-26

Whatever does happen, Please post your results here. Thank You.

Will do.

rr-nyc · 3 March 2012, 02:34 AM

Bring in the card with the watch and you'll be fine

kilyung · 3 March 2012, 03:12 AM

Relax and enjoy the chocolates!

SS Oyster · 3 March 2012, 03:50 AM

Quote:

Originally Posted by xxthe_remedyxx

Did you bring it in with the warranty card?

Yes, sure did. Rolex wasn't bothered at all. Frankly, the only thing they are looking for on the card is the month/year purchased, which you will fill out on the form they provide when dropping it off. Plus, i think they can look up the serial to find out for themselves when it was purchased.

I also took my LVc there both in Jan (link on dial) as well as Feb (regulation). On that watch, the warranty card was blank (date and name), but when I filled it out with my name, I had to date it to the correct month sold as the AD notifies Rolex, so they have it in their computers. Otherwise, an open card would give you unlimited warranty.

So I contacted the trusted TRF seller and he told me the month to enter (in the case of my LVc, Nov 2011).

xxthe_remedyxx · 3 March 2012, 04:17 AM

Headed there now, thanks all. Will post back results...

xxthe_remedyxx · 3 March 2012, 05:40 AM

Rolex won't touch the watch unless I have proof of sale from the AD that I purchased it from them. I purchased the watch from a trusted seller here. I'm furious. How am I going to prove this now?

rr-nyc · 3 March 2012, 05:50 AM

Quote:

Originally Posted by xxthe_remedyxx

Rolex won't touch the watch unless I have proof of sale from the AD that I purchased it from them. I purchased the watch from a trusted seller here. I'm furious. How am I going to prove this now?

Ask to speak to a supervisor. The warranty card is stamped an dated by an AD which is all they required, per their own written warranty.

xxthe_remedyxx · 3 March 2012, 05:51 AM

Quote:

Originally Posted by rr-nyc

Ask to speak to a supervisor. The warranty card is stamped an dated by an AD which is all they required, per their own written warranty.

This was directly from Maria the supervisor.

azguy · 3 March 2012, 06:01 AM

Quote:

Originally Posted by xxthe_remedyxx

This was directly from Maria the supervisor.

We should start a "on Rolex" movement and camp outside headquarters until they come to their senses over this issue

I'd be furious too

AJSM · 3 March 2012, 06:17 AM

The watch warranty is to the original owner only and will not transfer. Those that got away with it got lucky.

Just like if you bought a grey market watch like as in Costco or from anyone that is not a AD. There is no warranty.

The watch you bought was LNIB not new from a AD. The discounted price you paid was to buy a watch that was out of warranty. That is the drawback from buying a used watch unless the person or Grey dealer will provide a in house warranty.

Sorry to be the bearer of bad news

rr-nyc · 3 March 2012, 06:19 AM

Quote:

Originally Posted by xxthe_remedyxx

This was directly from Maria the supervisor.

Tell Maria you want to speak to her boss or their legal department because she is violating the Magnuson-Moss Act on behalf of Rolex USA. I highly doubt she is in a position to make that decision for the company

There is nothing stated on the warranty that requires a proof of purchase nor anything stating that the warranty isn't transferable. Be honest with them that you are the second owner and do not have the original receipt.

rr-nyc · 3 March 2012, 06:22 AM

Quote:

Originally Posted by AJSM

The watch warranty is to the original owner only and will not transfer. Those that got away with it got lucky.

False

This is not a grey market purchase and was originally bought through an AD. There are too many threads on the topic to start another one so please search the forum

xxthe_remedyxx · 3 March 2012, 06:29 AM

Quote:

Originally Posted by rr-nyc

Tell Maria you want to speak to her boss or their legal department because she is violating the Magnuson-Miss Act on behalf of Rolex USA. I highly doubt she is in a position to make that decision on behalf of the company

There is nothing stated on the warranty that requires a proof of purchase nor anything stating that the warranty isn't transferable. Be honest with them that you are the second owner and do not have the original receipt.

I was definitely honest with them. I was the one who pointed out that the warranty card did not have my name on it. It all went South from there. I will try again on Monday with your advice. They made me feel like a criminal and even insinuated that the watch could be stolen. That pissed me off more than anything.

Lagunatic · 3 March 2012, 06:30 AM

Talk to your trusted seller, see if he helps you now. I sold my DeepSea with the warranty card and the original sales receipt. Maybe you should talk to the Dallas service center, see if they can help you out.

mrbill2mrbill2 · 3 March 2012, 06:31 AM

Quote:

Originally Posted by xxthe_remedyxx

This was directly from Maria the supervisor.

Send the watch to the Dallas RSC. They seem to understand the law. NYC seems to be spotty in their interpretation.

rr-nyc · 3 March 2012, 06:37 AM

Quote:

Originally Posted by xxthe_remedyxx

I was definitely honest with them. I was the one who pointed out that the warranty card did not have my name on it. It all went South from there. I will try again on Monday with your advice. They made me feel like a criminal and even insinuated that the watch could be stolen. That pissed me off more than anything.

I'd be pissed too if someone insulted me in that way. I'm in NYC as well so if you want back up, I'd gladly go in with you. I would love to hear a customer service supervisor try the BS. I would ask to record her statement about the original receipt so I could forward it on to the FTC. That might make her realize where she sits on the totem pole

azguy · 3 March 2012, 06:40 AM

Quote:

Originally Posted by mrbill2mrbill2

Send the watch to the Dallas RSC. They seem to understand the law. NYC seems to be spotty in their interpretation.

All the guy wants is a simple regulation and to even suggest Dallas is well......

We shouldn't have to pick and choose how we buy our watches based on regional service center differences. I'm going to look for the thread where someone posted the warranty wording. OP, I would print that off and show up on Monday with that and your watch and see what happens.

Or maybe someone can post it again for the OP

Lagunatic · 3 March 2012, 06:51 AM

That the reason i bought all my Rolex watches from an AD, who needs the headaches.

mrbill2mrbill2 · 3 March 2012, 07:00 AM

Quote:

Originally Posted by azguy

All the guy wants is a simple regulation and to even suggest Dallas is well......

We shouldn't have to pick and choose how we buy our watches based on regional service center differences. I'm going to look for the thread where someone posted the warranty wording. OP, I would print that off and show up on Monday with that and your watch and see what happens.

Or maybe someone can post it again for the OP

It was just a suggestion.

To me life is too short to deal with the aggravation and incompetence. Send it to Dallas and all is good, and you probably add two years to your life.

qwiklap · 3 March 2012, 07:09 AM

To the OP -- do a Google search on written product warranty law in NY State. See if it offers any help.

3 March 2012, 12:48 AM	#1
xxthe_remedyxx "TRF" Member Join Date: Jan 2010 Real Name: George Location: NYC Watch: 114060 Posts: 1,105	Question regarding warranty Hey all - I know this question has probably been asked a million times over. I purchased a Deep Sea about a month ago, it was LNIB with all the plastic still in place. It seems like it's losing 5-10 seconds a day. I've fully wound, synced with Time.gov and checked about a week later a few times with the same results. I work close to the Rolex Service Center in NYC so I decided to give them a call. I asked if I could bring it in to have it looked at. The representative asked me how long ago it was purchased, so I told her. She said it was fine to bring it in but I would have to bring the warranty card with me. The warranty card is filled out but with the original owners name, not mine. Will this cause an issue? I'm sure I will be asked to fill out some type of paperwork. Will they think it's stolen or something and decide to confiscate my watch (I would freak out). I was hoping to walk it over at lunch but I dont have the warranty card with me. Do you guys think it's worth a shot to just walk it over anyway? Thanks in advance for your help!

3 March 2012, 12:54 AM	#3
masterserg "TRF" Member Join Date: Jul 2011 Real Name: Serg Location: US of A Watch: AP Posts: 7,437	The fact that your name is not on the card should not be an issue as long as the watch is within the warranty period (I know Dallas RSC follows this policy .. NY should as well). __________________ How can you have any pudding if you don't eat yer meat????

3 March 2012, 12:59 AM	#5
subtona "TRF" Member Join Date: Jan 2011 Real Name: gus Location: East Coast Watch: APK & sometimes Y Posts: 26,599	should be no problem at all, ive done the same thing in the last year at RSCNY. no paperwork on your end, when you hand them the watch they will take it in the back and attach your name to their records as the owner, you just have to fill out the authorization form to do the work. as far as stolen... if its stolen you may have a problem but im confident you didn't buy a stolen watch. ps they will honor the card with the different name and will Not issue you a new card with your name... no need to ask them. __________________

3 March 2012, 01:23 AM	#9
qwiklap "TRF" Member Join Date: Jan 2012 Real Name: CT Location: Scottsdale, AZ Watch: Rolex 16710 Pepsi Posts: 157	You know -- I am in the same boat -- my EXP II has someone else's name on the card. Except my watch seems to be keeping great time. Here are my thoughts on the subject: 1. Most states have very strong consumer protection laws when it comes to written warranties. You should look yours up. 2. I looked up VA's and it seems to indicate that if the warranty is made on the product, that as long as the product is under warranty, the manufacturer must honor the warranty. 3. Nothing in the Rolex Warranty paperwork says that the warranty is non-transferable. Which, IMHO, means that it is transferable as the warranty typically goes with the product (not the original purchaser). 4. If you carefully review the warranty book -- it seems to only have two conditions for a valid warranty: (a) the watch was sold to a consumer by the Official ROLEX Jeweler whose name appears on the warranty card, and (b) the warranty card is completely filled out by the Official ROLEX Jeweler at the time of purchase. It does not say that the original consumer must present the card for service, or that the warranty only applies to the original purchaser. If an RSC denied warranty coverage on me ... I would push back citing state law and the wording of the warranty booklet. In my experience with written warranties (and I am lawyer in the automotive industry), any vagueness will be read in the consumer's favor. If they did not want a transferable warranty -- they should have (could have) come right out and made it a term of the warranty. __________________ Rolex Sub LV "The Hulk" Rolex Exp II Black (42mm) Rolex GMT Master II (Pepsi and Coke) Omega Planet Ocean XL (Orange Bezel on Black Rubber) Prometheus Jellyfish (Blue) & G-Shock Wave Ceptor (<-- most accurate of the bunch)

3 March 2012, 07:09 AM	#30
qwiklap "TRF" Member Join Date: Jan 2012 Real Name: CT Location: Scottsdale, AZ Watch: Rolex 16710 Pepsi Posts: 157	To the OP -- do a Google search on written product warranty law in NY State. See if it offers any help. __________________ Rolex Sub LV "The Hulk" Rolex Exp II Black (42mm) Rolex GMT Master II (Pepsi and Coke) Omega Planet Ocean XL (Orange Bezel on Black Rubber) Prometheus Jellyfish (Blue) & G-Shock Wave Ceptor (<-- most accurate of the bunch)

3 March 2012, 12:52 AM	#2
azguy Banned Join Date: Sep 2011 Real Name: ------- Location: ------- Watch: --------- Posts: 12,609	From all the posts I have read, and God it's a lot, it all depends on the day of the week and the rep you speak with. I would be honest and say you purchased it pre-owned, but the warranty is still in full effect as you understand it. I guess worst case you would need to pay for a regulation. Some others will be her to tell you the exact wordage on the warranty paperwork.

3 March 2012, 12:55 AM	#4
MonBK Banned Join Date: Nov 2010 Location: Kingstown Posts: 58,279	Just bring it in with the card.

3 March 2012, 01:10 AM	#6
SS Oyster 2024 SubLV41 Pledge Member Join Date: Sep 2008 Location: USA Posts: 9,218	Just did same thing with my ExpII42 last week at RSC Beverly Hills. This does two things. First, they regulated the watch, made bracelet adjustment, and polished a minor scratch ... all for free. More importantly, it puts the watch in my name in Rolex records. I bought this watch from Eugene (Sphereman) and the warranty card was filled out (Nov '11) in his name. RSC didn't blink an eye. Good luck! Sent from my iPhone using Tapatalk

3 March 2012, 01:47 AM	#10
Casey VP-26 "TRF" Member Join Date: Jun 2009 Location: America Posts: 2,721	Whatever does happen, Please post your results here. Thank You.

3 March 2012, 02:34 AM	#12
rr-nyc Liar & Ratbag Join Date: Nov 2009 Real Name: Renato Location: NYC / Miami Beach Watch: Rolex Daytona Posts: 5,344	Bring in the card with the watch and you'll be fine

3 March 2012, 03:12 AM	#13
kilyung 2024 SubLV41 Pledge Member Join Date: Jul 2009 Location: Cave Watch: Sundial Posts: 33,940	Relax and enjoy the chocolates!

3 March 2012, 04:17 AM	#15
xxthe_remedyxx "TRF" Member Join Date: Jan 2010 Real Name: George Location: NYC Watch: 114060 Posts: 1,105	Headed there now, thanks all. Will post back results...

3 March 2012, 05:40 AM	#16
xxthe_remedyxx "TRF" Member Join Date: Jan 2010 Real Name: George Location: NYC Watch: 114060 Posts: 1,105	Rolex won't touch the watch unless I have proof of sale from the AD that I purchased it from them. I purchased the watch from a trusted seller here. I'm furious. How am I going to prove this now?

3 March 2012, 06:17 AM	#20
AJSM 2024 Pledge Member Join Date: May 2011 Location: CA Posts: 616	The watch warranty is to the original owner only and will not transfer. Those that got away with it got lucky. Just like if you bought a grey market watch like as in Costco or from anyone that is not a AD. There is no warranty. The watch you bought was LNIB not new from a AD. The discounted price you paid was to buy a watch that was out of warranty. That is the drawback from buying a used watch unless the person or Grey dealer will provide a in house warranty. Sorry to be the bearer of bad news

3 March 2012, 06:30 AM	#24
Lagunatic Banned Join Date: Apr 2010 Real Name: Ron Location: Laguna Niguel, Ca Watch: Rolex 116613LN Posts: 1,724	Talk to your trusted seller, see if he helps you now. I sold my DeepSea with the warranty card and the original sales receipt. Maybe you should talk to the Dallas service center, see if they can help you out.

3 March 2012, 06:51 AM	#28
Lagunatic Banned Join Date: Apr 2010 Real Name: Ron Location: Laguna Niguel, Ca Watch: Rolex 116613LN Posts: 1,724	That the reason i bought all my Rolex watches from an AD, who needs the headaches.

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