My 42mm GMT IIC

[Watch Professor]

Recently in the Tourneau store in the Caesars Mall in Las Vegas, I removed my GMT IIC in order to try on an Explorer 42.

I mentioned to the saleswoman that I want to see the 42mm size on my small wrist. Her response was classic. " But sir, your GMT is a 42mm so you shouldn't have any problem with the Explorer."

I then told her that the GMT is 40mm and she insisted that I was wrong, and picking up my watch and said that if it's 40mm, it must be a fake.

By now I was getting annoyed and I told her to get the Rolex dealer catalogue and check the stats of the sport watches. She refused and with an arrogant huff, placed the Explorer back in the showcase and walked away. I tried to find a manager to complain to, but there wasn't one available.

While I have had excellent experiences in local Tourneau stores on Long Island, the Vegas store maintains it's reputation. Large stock, miserable, ignorant and arrogant sales people.

[jay1988]

Maybe she measured it herself and got a different result ? Honestly there are so many ways to measure a watch and I never know what the "official way" is. Or even if there is one.

I would of let it go. When someone at an AD says something wrong I usually just have a little chuckle to myself and move on. You should of just tried it on and if you liked it, taken it.

I can't believe she walked away and lost out on a sale though. Was nobody else around ? Did she just walk into the back and leave the shop empty ? I would of walked up to someone else and asked to try it on.

[beshannon]

I made the mistake of going into my local Tourneau not once but twice.

Never again

[Watch Professor]

Originally Posted by jay1988

Maybe she measured it herself and got a different result ? Honestly there are so many ways to measure a watch and I never know what the "official way" is. Or even if there is one.

I would of let it go. When someone at an AD says something wrong I usually just have a little chuckle to myself and move on. You should of just tried it on and if you liked it, taken it.

I can't believe she walked away and lost out on a sale though. Was nobody else around ? Did she just walk into the back and leave the shop empty ? I would of walked up to someone else and asked to try it on.

No she didn't measure it. She said that she knows that the GMT IIC is 42mm and larger than the Sub C. The thing that got me was her refusal to find out if she was correct.

[jay1988]

That's just silly.

You should of said "in that case can I see the sub?" then with them next to each other you ask her "do you see a difference in size between these two ?"

http://www.rolexforums.com/showthread.php?t=229381

Post #6 has a pic of the GMTIIc and the Subc next to each other. Who could think there is a difference between them ?

[TempoKing]

Originally Posted by Watch Professor

....But sir, your GMT is a 42mm so you shouldn't have any problem with the Explorer."

I then told her that the GMT is 40mm and she insisted that I was wrong, and picking up my watch and said that if it's 40mm, it must be a fake.

The Vegas store maintains it's reputation. Large stock, miserable, ignorant and arrogant sales people.

Tourneau sales people - they are getting what... they pay for.

[Cru Jones]

it's okay to be wrong, i suppose, but using the word "fake" and being arrogant is a bit much.....

[xjeeunitx]

I wouldve went to the rolex website on the phone and showed her the specs.

[z32turbo]

Originally Posted by xjeeunitx

I wouldve went to the rolex website on the phone and showed her the specs.

That would have been fun to watch.

[BenDiem]

Was she older or was she a younger woman?

The older aged blondish haired lady with a slow and forward leaning gait, with glasses & with an east coast accent is the Asst Sales Mgr. She would have known...

B

[sms715]

i wonder what the market is for the 42 mm GMT 2c--i would imagine none have ever been sold

[TheVTCGuy]

Originally Posted by beshannon

I made the mistake of going into my local Tourneau not once but twice.

Never again

X 2

[FeelingTheBlues]

Originally Posted by Cru Jones

it's okay to be wrong, i suppose, but using the word "fake" and being arrogant is a bit much.....

There you go! Everybody makes mistakes but some people seem to have a real hard time admitting them...

[franzy]

I avoid Tourneau at all costs.

[TonyD]

I go to the local Tourneau because its in the mall nearby and if we go out shopping I stop in to gawk at the pre-owned case. There is one nice lady that works there that I like. She's very cheerful and helpful. She's not terribly knowledgeable but she knows it and will never give bad information. She will always either look up the answer or get back to me. I don't mind working with her at all, she's way more pleasant than any blowhard sales-hole that claims they know everything.

Last visit I had a guy ask me what I wanted to buy today. Then when I tried on a few pieces he kept saying, you need to buy this... or you need to buy a new watch. He even chanted "buy-buy-buy" like a cheerleader once. I've never been hit by such a storm of the word "buy" in my life. Needless to say I walked out. I'm kicking myself for not reprimanding him and/or bringing this to the manager's attention.

[PanosI]

The moment she said that the 116710 is 42mm, i couldn't care less

[azguy]

Originally Posted by franzy

I avoid Tourneau at all costs.

x2, it's not even fun to look around in the Scottsdale location, they just keep following you around telling you about the watches and trying to make WIS conversation.

I use to put up with as they do have lots of watches but in recent months I can not even get myself to go in there and deal with the over-the-top sales people

[psv]

The people at the Torneau in DC area are actually very friendly and several of them quite well reveresed around Rolex, but it is a shop catered to selling to tourists so there are absolutely no discounts, ergo not where I do my business.

On the OP: it is so depressing visiting a big name AD in general, especially if the store also carries other brands and/or jewelry because then your chances of finding a knowledgable rep goes way down.

[texex91]

Yet another bad Rolex AD experience...sorry.

[gwalker]

Originally Posted by psv

The people at the Torneau in DC area are actually very friendly and several of them quite well reveresed around Rolex, but it is a shop catered to selling to tourists so there are absolutely no discounts, ergo not where I do my business.

On the OP: it is so depressing visiting a big name AD in general, especially if the store also carries other brands and/or jewelry because then your chances of finding a knowledgable rep goes way down.

I love the Touneau locations around me. Sales people are very friendly and always helpful and I never really feel pressured from them. I wouldn't buy from there but I always have a nice time. I'm very surprised the Las Vegas store had a salesman like that. Yesterday I had one of the best AD experiences of my life. It wasn't a Rolex AD but Brietling, Ulysse Nardin, and a few other smaller brands. It was Serago Roberts outside AC. The watch specialist was so knowledgeable in many brands they didn't carry along with the ones they did. Before I knew it I had been talking and trying on watches for 1.5 hours. he shows me pics from a watch trade show he got back from in Vegas. Some of the watches he had pics of we're just amazing. I don't ever have super high expectations when going to a new AD but I always seem to have great experiences. I don't have any issue with them not knowing every screw on every watch. They carry way too much other stuff and I think the WIS community in general sometimes have to high of expectations. I am NOT saying this is what happened here at all and don't think it is. More often than not after the salesperson figures out I'm a WIS I can generally talk to them and sometimes even point out things they may not know. I try to treat them the way I like to be treated and it usually works out. I once heard a customer talking so arrogantly to a salesman at an AD I was truly embarrassed for his wife standing there.

[Timber Loftis]

One Word to Live By:

Tour-NOOOOOOOOOO

[grahamcoxon]

To be fair she's only redressing the balance.

Us men have been telling women 'things' are bigger than they are for years....

[zeuloa]

Originally Posted by Watch Professor

Recently in the Tourneau store in the Caesars Mall in Las Vegas, I removed my GMT IIC in order to try on an Explorer 42.

I mentioned to the saleswoman that I want to see the 42mm size on my small wrist. Her response was classic. " But sir, your GMT is a 42mm so you shouldn't have any problem with the Explorer."

I then told her that the GMT is 40mm and she insisted that I was wrong, and picking up my watch and said that if it's 40mm, it must be a fake.

By now I was getting annoyed and I told her to get the Rolex dealer catalogue and check the stats of the sport watches. She refused and with an arrogant huff, placed the Explorer back in the showcase and walked away. I tried to find a manager to complain to, but there wasn't one available.

While I have had excellent experiences in local Tourneau stores on Long Island, the Vegas store maintains it's reputation. Large stock, miserable, ignorant and arrogant sales people.

Don't worry. I bet she checked once you left and now feels like an ass!

[Watch Professor]

Originally Posted by BenDiem

Was she older or was she a younger woman?

The older aged blondish haired lady with a slow and forward leaning gait, with glasses & with an east coast accent is the Asst Sales Mgr. She would have known...

B

Middle aged with an accent.

[toph]

For all of those defending her...it is in the AD catlogue as 40mm all she has to do is read!

[nauticajoe]

Yikes! Perhaps she is not privy to the price hike?....BUY!