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Vaxe · 30 June 2012, 07:25 AM

My cousin purchased a brand new Datejust 16200 from an AD in Northern California in 2006, and recently sent it over to RSC for its first overhaul. However, the service rep is refusing to return the watch to her on the ground that it is a stolen piece. They claim that the F serial is registered to another individual and "came up red in the system".

How could this have occurred?

We tried contacting the AD, but they are no longer in business. Could the AD have recorded the sale under another person's name, and sent it over to Rolex with the intention to reclaim the watch in the future? Is this even remotely possible???

Any idea on where to proceed from here? Thanks in advance.

moviefreak · 30 June 2012, 07:27 AM

Was it pre owned..? No receipt or record of the transaction??

swissautopro · 30 June 2012, 07:27 AM

Find the purchase receipt or a credit card statement, etc., and consult an attorney.

Runnin' Rebel · 30 June 2012, 07:29 AM

Oh boy, this might be bad. Good luck

Passionata · 30 June 2012, 07:38 AM

Quote:

Originally Posted by swissautopro

Find the purchase receipt or a credit card statement, etc., and consult an attorney.

Good luck to find a six yrs old receipt!i got those but that s just me;-)

mjclark32 · 30 June 2012, 07:42 AM

Good luck. It's gotta be tough to sort this one out due to the age and the ad no longer being in business.

Michael M. · 30 June 2012, 07:43 AM

Quote:

Originally Posted by JAGERVEGAS

Oh boy, this might be bad. Good luck

X2-see if you can find the bill of sale. Do you have the Box & papers!?

MortgageGuy · 30 June 2012, 07:45 AM

Yup, your going to need proof of purchase. I would guess the receipt is long gone and since the AD is now closed the only options would be:

Credit Card Statement-I am sure they can provide
Cancelled Check-Bank can provide
Warranty Papers-is her name on them?

swissautopro · 30 June 2012, 07:47 AM

Quote:

Originally Posted by Passionata

Good luck to find a six yrs old receipt!i got those but that s just me;-)

A lot of people have those, George. A Rolex is a significant purchase.

Lagunatic · 30 June 2012, 08:01 AM

Quote:

Originally Posted by swissautopro

A lot of people have those, George. A Rolex is a significant purchase.

I had a receipt from my 32 year old Submariner-Date. I tossed it a few years ago. I sold the watch in 1989.

imono · 30 June 2012, 08:11 AM

How did this surface up?
Did the service rep call and tell your cousin?
Or did your cousin call up RSC?
Or did RSC send a letter to your cousin saying so?
Sure like to see the contents of the letter or how RSC worded it.

caryyee · 30 June 2012, 08:13 AM

The receipt may have gone, but you would still have the warranty card with your cousin's name on it? Most people, esp with a modern Rolex, would keep everything that came with it, box, warranty, manual etc ....

fjohn56 · 30 June 2012, 08:29 AM

Purchased a rolex from a trusted seller on this forum, took it the following week to the RSC in LA for the $150 insurance certification. The following Saturday I returned from a business trip and opened a letter from the general counsil representing rolex saying my watch was reported stolen in 2006, dual ownership, they are keeping the watch until the matter is resolved. I contacted the trusted seller who sold me the watch on Sunday & Monday morning, the next day, this trusted seller wired a complete refund into my bank account. Needless to say I will support this TRF seller! I feel your pain, good luck.

caryyee · 30 June 2012, 08:42 AM

Quote:

Originally Posted by fjohn56

Purchased a rolex from a trusted seller on this forum, took it the following week to the RSC in LA for the $150 insurance certification. The following Saturday I returned from a business trip and opened a letter from the general counsil representing rolex saying my watch was reported stolen in 2006, dual ownership, they are keeping the watch until the matter is resolved. I contacted the trusted seller who sold me the watch on Sunday & Monday morning, the next day, this trusted seller wired a complete refund into my bank account. Needless to say I will support this TRF seller! I feel your pain, good luck.

+1 to the trusted sellers on here. Absolutely awesome service!

blue lion · 30 June 2012, 08:43 AM

If the watch was reported stolen I'm not sure having receipts would show anything other than the OP bought the watch. That's not in doubt. I bet this won't be easily resolved, a dual ownership as posted above it seems.
Let us know what happens.

Tri-Tip · 30 June 2012, 08:50 AM

Quote:

Originally Posted by Vaxe

My cousin purchased a brand new Datejust 16200 from an AD in Northern California in 2006, and recently sent it over to RSC for its first overhaul. However, the service rep is refusing to return the watch to her on the ground that it is a stolen piece. They claim that the F serial is registered to another individual and "came up red in the system".

How could this have occurred?

We tried contacting the AD, but they are no longer in business. Could the AD have recorded the sale under another person's name, and sent it over to Rolex with the intention to reclaim the watch in the future? Is this even remotely possible???

Any idea on where to proceed from here? Thanks in advance.

Seems to me that Rolex USA would at least need a police report to flag the watch in it's database.

kilyung · 30 June 2012, 08:50 AM

Quote:

Originally Posted by fjohn56

Purchased a rolex from a trusted seller on this forum, took it the following week to the RSC in LA for the $150 insurance certification. The following Saturday I returned from a business trip and opened a letter from the general counsil representing rolex saying my watch was reported stolen in 2006, dual ownership, they are keeping the watch until the matter is resolved. I contacted the trusted seller who sold me the watch on Sunday & Monday morning, the next day, this trusted seller wired a complete refund into my bank account. Needless to say I will support this TRF seller! I feel your pain, good luck.

Now that's how it's done! Kudos to big T!

kilyung · 30 June 2012, 08:51 AM

Quote:

Originally Posted by Tri-Tip

Seems to me that Rolex USA would at least need a police report to flag the watch in it's database.

Yes, normally you've got to provide a police case number when you report a watch stolen to Rolex.

jay1988 · 30 June 2012, 08:53 AM

Just out of interest is it possible to ask Rolex about a serial number before you buy a watch ? To make sure it's not stolen. I was all for buying non AD but this has freaked me out a bit. Two threads about confiscated watches tonight.

azguy · 30 June 2012, 09:04 AM

OP, that's awful.

In the past, some discussions have took place here on TRF, where people said a watch purchased in "good faith" may be returned to you. The original owner may have already been compensated through insurance, etc....

You need to find a receipt if at all possible !!!

It's a very slippery slope and I would love to see exactly what happens.

For the guy that got the refund from the TRF seller, yes, they are the best

kilyung · 30 June 2012, 09:07 AM

Quote:

Originally Posted by jay1988

Just out of interest is it possible to ask Rolex about a serial number before you buy a watch ? To make sure it's not stolen. I was all for buying non AD but this has freaked me out a bit. Two threads about confiscated watches tonight.

Rolex will not reveal serial numbers or verify status.

advan24r · 30 June 2012, 09:11 AM

How do we go about purchasing pre-owned watches from TRF members here or even grey dealers then if it's been warrantied under the original owners name?

TimeToGo · 30 June 2012, 09:13 AM

This is a NIGHTMARE!
So sorry to hear. Hopefully everything works..

nathaniel · 30 June 2012, 09:19 AM

Quote:

Originally Posted by advan24r

How do we go about purchasing pre-owned watches from TRF members here or even grey dealers then if it's been warrantied under the original owners name?

My understanding is if you own the warranty card regardless of the name on it, Rolex considers you the owner of the watch.

Hairdude1 · 30 June 2012, 11:33 AM

Quote:

Originally Posted by nathaniel

My understanding is if you own the warranty card regardless of the name on it, Rolex considers you the owner of the watch.

Agreed, I posted a thread on here a few days ago about "Name on Sales card" The general information I received in this thread was that Original buyer's info stays with AD. Rolex is only notified once it goes in for service.

Check this out: https://www.rolexforums.com/showthread.php?t=240065

Hope everything gets worked out!

kilyung · 30 June 2012, 11:40 AM

Quote:

Originally Posted by advan24r

How do we go about purchasing pre-owned watches from TRF members here or even grey dealers then if it's been warrantied under the original owners name?

As long as you have the original papers or RSC service papers, no worries. Buying from reputable TRFers is key. Most of us will make it right if this were to happen.

harry in montreal · 30 June 2012, 11:47 AM

i guess the lesson is that you should never take your rolex to an AD. LOL. i wouldnt

Gottahaverolex · 30 June 2012, 11:55 AM

My god! I'd have my lawyer on this so fast if it were me. I guarantee my lawyer would want to see proof that this watch is stolen ie. police report, insurance claim etc. don't let them walk all over you man, demand documentation. Good luck getting this handled.

ingoodtime · 30 June 2012, 12:12 PM

Quote:

Originally Posted by Passionata

Good luck to find a six yrs old receipt!i got those but that s just me;-)

Got mine also.

Sorry you re having that kind of problem. I personally wish Rolex would make the stolen database available to the public so crimes like this would be less likely to occur.

crew · 30 June 2012, 12:15 PM

Quote:

Originally Posted by harry in montreal

i guess the lesson is that you should never take your rolex to an AD. LOL. i wouldnt

Sadly, I think you may be right. Unless you are the original owner and bought it from an AD there is always a small chance this could happen.

30 June 2012, 07:25 AM	#1
Vaxe "TRF" Member Join Date: Jul 2011 Location: Austin TX Posts: 2,122	Rolex sent to RSC for service, got confiscated My cousin purchased a brand new Datejust 16200 from an AD in Northern California in 2006, and recently sent it over to RSC for its first overhaul. However, the service rep is refusing to return the watch to her on the ground that it is a stolen piece. They claim that the F serial is registered to another individual and "came up red in the system". How could this have occurred? We tried contacting the AD, but they are no longer in business. Could the AD have recorded the sale under another person's name, and sent it over to Rolex with the intention to reclaim the watch in the future? Is this even remotely possible??? Any idea on where to proceed from here? Thanks in advance.

30 June 2012, 07:27 AM	#2
moviefreak "TRF" Member Join Date: Nov 2008 Location: in my house... Posts: 5,524	Was it pre owned..? No receipt or record of the transaction?? __________________ Cheers, Eduardo Be a WIS not a WUSS... and remove all the stickers..

30 June 2012, 07:27 AM	#3
swissautopro "TRF" Member Join Date: Dec 2008 Real Name: Mike Location: South Carolina Watch: 3.3M 1655 Mk I Posts: 2,384	Find the purchase receipt or a credit card statement, etc., and consult an attorney. __________________ "A little sleep, a little slumber, a little folding of the hands to rest, and poverty will come upon you like a bandit, and scarcity like an armed man." Proverbs 24 "It is better to remain silent and be thought a fool, than open your mouth and remove all doubt." Unknown "Better to be a nobody and yet have a servant than pretend to be somebody and have no food." Proverbs 12

30 June 2012, 07:29 AM	#4
Runnin' Rebel "TRF" Member Join Date: Jan 2010 Real Name: Mark Location: 🤔 Posts: 8,424	Oh boy, this might be bad. Good luck __________________ ♛

30 June 2012, 07:42 AM	#6
mjclark32 "TRF" Member Join Date: Mar 2010 Real Name: MJC Location: PHL USA Watch: IWC, Rolex, AP Posts: 29,232	Good luck. It's gotta be tough to sort this one out due to the age and the ad no longer being in business. __________________

30 June 2012, 07:45 AM	#8
MortgageGuy "TRF" Member Join Date: Jun 2009 Real Name: Adam Location: Orlando, Florida Watch: Me Posts: 9,935	Yup, your going to need proof of purchase. I would guess the receipt is long gone and since the AD is now closed the only options would be: Credit Card Statement-I am sure they can provide Cancelled Check-Bank can provide Warranty Papers-is her name on them? __________________ The richest people in the world look for and build NETWORKS, Everyone else looks for work... Robert Kiyosaki

30 June 2012, 08:11 AM	#11
imono "TRF" Member Join Date: Jan 2010 Location: USA Posts: 3,241	How did this surface up? Did the service rep call and tell your cousin? Or did your cousin call up RSC? Or did RSC send a letter to your cousin saying so? Sure like to see the contents of the letter or how RSC worded it.

30 June 2012, 08:13 AM	#12
caryyee "TRF" Member Join Date: Mar 2012 Real Name: A Location: Austin, TX Posts: 2,180	The receipt may have gone, but you would still have the warranty card with your cousin's name on it? Most people, esp with a modern Rolex, would keep everything that came with it, box, warranty, manual etc ....

30 June 2012, 08:29 AM	#13
fjohn56 "TRF" Member Join Date: Mar 2012 Real Name: John Location: Palos Verdes, CA Watch: 1680 Posts: 17	Purchased a rolex from a trusted seller on this forum, took it the following week to the RSC in LA for the $150 insurance certification. The following Saturday I returned from a business trip and opened a letter from the general counsil representing rolex saying my watch was reported stolen in 2006, dual ownership, they are keeping the watch until the matter is resolved. I contacted the trusted seller who sold me the watch on Sunday & Monday morning, the next day, this trusted seller wired a complete refund into my bank account. Needless to say I will support this TRF seller! I feel your pain, good luck.

30 June 2012, 08:43 AM	#15
blue lion "TRF" Member Join Date: Feb 2012 Location: Florida State! Watch: It's just a watch. Posts: 1,463	If the watch was reported stolen I'm not sure having receipts would show anything other than the OP bought the watch. That's not in doubt. I bet this won't be easily resolved, a dual ownership as posted above it seems. Let us know what happens.

30 June 2012, 08:53 AM	#19
jay1988 "TRF" Member Join Date: Feb 2012 Location: Midlands Posts: 1,515	Just out of interest is it possible to ask Rolex about a serial number before you buy a watch ? To make sure it's not stolen. I was all for buying non AD but this has freaked me out a bit. Two threads about confiscated watches tonight.

30 June 2012, 09:04 AM	#20
azguy Banned Join Date: Sep 2011 Real Name: ------- Location: ------- Watch: --------- Posts: 12,609	OP, that's awful. In the past, some discussions have took place here on TRF, where people said a watch purchased in "good faith" may be returned to you. The original owner may have already been compensated through insurance, etc.... You need to find a receipt if at all possible !!! It's a very slippery slope and I would love to see exactly what happens. For the guy that got the refund from the TRF seller, yes, they are the best

30 June 2012, 09:11 AM	#22
advan24r "TRF" Member Join Date: Jun 2009 Location: Bay Area, CA Posts: 85	How do we go about purchasing pre-owned watches from TRF members here or even grey dealers then if it's been warrantied under the original owners name?

30 June 2012, 09:13 AM	#23
TimeToGo 2024 SubLV41 Pledge Member Join Date: Sep 2008 Location: North Florida Posts: 16,736	This is a NIGHTMARE! So sorry to hear. Hopefully everything works..

30 June 2012, 11:47 AM	#27
harry in montreal "TRF" Member Join Date: Jan 2009 Location: Montreal Watch: The Habs pick 1st! Posts: 3,589	i guess the lesson is that you should never take your rolex to an AD. LOL. i wouldnt

30 June 2012, 11:55 AM	#28
Gottahaverolex "TRF" Member Join Date: May 2012 Real Name: Rich Location: Lancaster, PA Watch: Exp II 42mm Polar Posts: 227	My god! I'd have my lawyer on this so fast if it were me. I guarantee my lawyer would want to see proof that this watch is stolen ie. police report, insurance claim etc. don't let them walk all over you man, demand documentation. Good luck getting this handled.

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