Brand new Daytona not working!

[Alligator]

I have a brand new Daytona, less than a week old, and the chronograph minutes and hours are not working. I got it to work once yesterday, but today, the second hand moves but the minutes do not advance (and thus the hours do not advance).

I'll contact the AD tomorrow, but can someone tell me what to expect? Does the AD repair it or does Rolex repair it?

[68camaro]

Sorry I can't help with your question, but I'd be afraid it was a lemon so I would fight for new one.

My two cents.....

[nickng]

They will usually either ask you to send in to RSC, or they will help send in for you.

Sorry to hear about your predicament. But may I know if you had wound it 40 turn before testing it again?

[Alligator]

Yes, I figured maybe it needed to be fully wound. I tried winding it, but the same thing happens.

[Tools]

Originally Posted by Alligator

. . .

I'll contact the AD tomorrow, but can someone tell me what to expect? Does the AD repair it or does Rolex repair it?

So, you press the top button and the sweep seconds hand starts but after a few minutes of it running you do not see any movement of the minutes sub-dial ??

Clearly a warranty issue if it isn't working properly.. The AD will not repair it, they will send it to the RSC who will give it a complete overhaul and individual attention.

It will come back completely cleaned, properly oiled, timed, and likely calibrated better than any Daytona you could buy from the display..

[Roley]

Unacceptable….Demand a new one.

[padi56]

Originally Posted by Alligator

I have a brand new Daytona, less than a week old, and the chronograph minutes and hours are not working. I got it to work once yesterday, but today, the second hand moves but the minutes do not advance (and thus the hours do not advance).

I'll contact the AD tomorrow, but can someone tell me what to expect? Does the AD repair it or does Rolex repair it?

Are you activating the chronograph function the top pusher starts and stops the chronograph function,bottom pusher resets it .Now when movement is running only the sub seconds at the 6 position will work the big second hand remains at 12 until chronograph is activated.Watches like the Daytona need 60 full crown turns clockwise only to fully wind if you do have a problem its a very strange one.

[slashd0t]

In would push for an exchange or a refund. Especially it they have a 30 day return policy.

Nothing worse than spending thousands on a novelty item like a watch only to have it break in the first couple weeks of ownership.

[TimeOnMyHands]

Originally Posted by Roley

Unacceptable….Demand a new one.

X2.

I would and 'they' should.

[Marine1981]

This is starting to worry me slightly, I've been reading about a lot of rolexs having movement issues.

[ninotcs]

If you know anything avout Statistical Process Control (SPC) you will realize this is an outcome in aprocess that builds 1,000,000 watches a year. Rolex is a mass produced watch in an automated environment and we will encounter these issues more and more.

Request a refund or get a new one. Do not let them repair it . that watch is done

[padi56]

Originally Posted by Marine1981

This is starting to worry me slightly, I've been reading about a lot of rolexs having movement issues.

First I have heard of any please post a link to these movement issues

[yld2rob]

I would want a new one.

[nrecob]

Originally Posted by ninotcs

request a refund or get a new one. Do not let them repair it . That watch is done

+1

[padi56]

Originally Posted by nrecob

+1

Would agree that's if the watch has a problem.

[sportsmaven20]

Originally Posted by TimeOnMyHands

X2.

I would and 'they' should.

x3...without question, don't settle for anything less than another new Daytona!

[landroverking]

I have never had a problem out of the box. Wish I could claim the same with Omega.
Sorry for you trouble hope it gets resolved to your liking.

[porschedude]

I'm sorry to hear this, Rolex will take care of your problem

[Baselman]

For £8000 I'd be fuming at the store manager for an immediate refund and go and buy a different Rolex at another AD - the current ss daytona isn't that great a watch either aesthetically

[Alligator]

Yes, I use the top pusher to start and stop the timer. When I start it, the seconds hand starts moving from the 12:00 position and appears to work correctly. However, after a full revolution, the minutes hand doesn't move at all. I can let it run for 20+ minutes, and the minute and hour hands do not move.

I had gotten it working yesterday, but I'm not sure how. When the minute hand moved, it "clicked" to the next minute marker when the seconds had was at about 45 to 50 seconds along. The hour hand then worked fine once the minute hand was working.

The bottom pusher resets everything nicely to a straight up position, but today, only the seconds hand moves when I start it. And to think I only considered Rolex for my second watch because I was so impressed with the quality of my Sub. I guess every manufacturer can have problems.

[OrangeSport]

Originally Posted by Baselman

For £8000 I'd be fuming at the store manager for an immediate refund and go and buy a different Rolex at another AD

Not sure I would swap AD just yet. After all, it sounds lie it left the store working. I would give them a chance to rectify the situation first.

[SUBversive]

Very strange indeed. Guess you have to take it back. If you've had enough I guess you can ask for a refund. Why should you wait +|- 4 weeks for rsc to fix a new watch that you paid for to wear?

[Rashid.bk]

Originally Posted by padi56

First I have heard of any please post a link to these movement issues

Funny you should say that seeing as how you posted in some of these. Granted most are GMTs but issues have been popping up. Now I guess these statistics are incredibly low considering the number of watches Rolex puts out every year but maybe that's the problem.
I just did a basic search and came up with these since I remember when they popped up for discussion.

Dr Qadri's GMT2c
http://rolexforums.com/showthread.ph...topped+working

funkyr's GMT2c
http://rolexforums.com/showthread.ph...topped+working

Desmo996's SubC
http://rolexforums.com/showthread.ph...topped+working

GTS Dean's
http://rolexforums.com/showthread.ph...2+stop+working

[accce]

Originally Posted by Roley

Unacceptable….Demand a new one.

Demand a new one so you don't have to wait for RSC to fix it. You bought a new watch not a broken watch. Or ask for a discount.

[Daytona-Dan]

Originally Posted by Marine1981

This is starting to worry me slightly, I've been reading about a lot of rolexs having movement issues.

I agree with Peter and I read your links but you need to distinguish between a manufacture defects, user problems, and the extremely rare random failures as well as cases when people have purchased from suspicious sources. I can assure you there is no trend of failing movements.

If the watch was brand new from AD (keep in mind that an Authorised Dealer is not the same as any other watch dealer), it will be covered under warranty and if it happened within a few days/weeks of purchase, I'm pretty sure the AD (or at least Rolex themselves) would do all they could to keep you happy. Being this soon into ownership, I would hint at a new watch but it's up to them to do this, they are under no legal obligation to give you a new one (not here in the UK at least) but they WILL need to fix it for you and at no cost unless it was damage caused from negligence.

[handsfull]

I wouldn't "accept" them 'fixing' anything under warranty, ESPECIALLY if it's less than a week old. Totally unacceptable.

That's akin to purchasing a BMW, driving it for a week and the engine throws a rod. Nein danke....I'm not waiting (or wanting) for anyone to "fix" it.....I'm getting another brand new one to replace the faulty one you tried to sell me.


The is one of the reasons I like to use credit cards for the majority of my purchases

[Billywiz]

Before you start worrying too much...go back to AD and ask them to check...sound with respect like you might be dong something?
Good luck...if it s faulty I too would demand an exchange.

Crossed fingers...Zi ave never had a mal function from any of mine in 30 years...long mak it continue.

[GlideLockHeadLock]

A Submariner would of never done this.....










Demand a new one, waiting weeks for yours to get fixed is not acceptable at all!!!

[ZakSgp]

I've never heard of this in a brand new Daytona. Are you sure it's brand new or could it be used. Demand a new one!

[Mikel212]

Funny how a defect in production (crazed dial, small "e", one-sided bill, mis-print stamps, etc...) will make something more valuable, .......but a defect in movement is a defective.

Imagine the guy in 1855 who returned a just-purchased postage stamp back to the post office that was mistakenly printed in yellow when it should have been green. Last auctioned....2.3million