Shipping rolex to usa (being held in customs)

[Rameez-Q]

Hello

I recently bought a rolex watch from the usa (through ebay) and the description differed from the actual watch I received, after discussing with the buyer he had agreed if I can return the watch for a full refund

So 1st time it got collected I didnt have the correct documents needed several copies and watch value of individual parts etc so next day different person took it with all the correct documents.

after looking today Ive seen its stuck in Memphis TN customs after getting an update it says the following:


Reason For Delay: Recommended Action:
1. Goods being imported may be subject to trademark/copyright/IPR restrictions. Shipper or Importer must obtain proof or authorization from the trademark/copyright owner.

now the watch is labelled as a return and I provided supporting evidence of this, after looking into it it seems that uk sellers dont like shipping rolex to USA due to customs problems and that they can be held up for a while and then most likely re-shipped back to the customer

anyone have any advice on the situation, tomorrow I will call fedex who took the package for their advice too as Im unable to find a correct number for memphis TN customs if anyone can provide it and the code needed to call it from the uk i will be very grateful

Danny

[james1787]

From what I understand this will happen if you ship a Rolex to the US (I'm not sure if the same applies to shipping out of the US).. I'm not sure how to proceed though or what will happen to the watch.

It's too bad there isn't a legal way to ship a Rolex from overseas to the US.. perhaps if you could bring it to a RSC and have them ship it to either a US RSC or direct/etc. Otherwise the only other way I know of to get one into the US is by wearing it and traveling here.

[kilyung]

Sadly shipping a Rolex to the US is not permitted without the approval of Rolex USA (separate legal entity from Rolex SA). Hopefully the seller didn't know that. Regardless you're stuck with it unless you wear it into the US and then mail it.

[perpetualman88]

customs has the option of confiscating any Rolexes imported to the US or return them to sender

[Rameez-Q]

thanks for the replies

however would this still apply even though the watch is a return and therefore not a purchase?

does anyone know where rolex actually stand from a legal perspective in actually confiscating watches?

[MonBK]

Originally Posted by DannyK

thanks for the replies

however would this still apply even though the watch is a return and therefore not a purchase?

does anyone know where rolex actually stand from a legal perspective in actually confiscating watches?

I would call Rolex USA in New York and discuss it with them and maybe they can aprove it.

[saaduk]

Will a rolex be confiscated aswell if its purchased in US and then taken along while exiting Us?

[MonBK]

Originally Posted by saaduk

Will a rolex be confiscated aswell if its purchased in US and then taken along while exiting Us?

When you leave the US you don't go through customs.

[saaduk]

Originally Posted by MonBK

When you leave the US you don't go through customs.

Thank you for the info Sir.

[MonBK]

Originally Posted by saaduk

Thank you for the info Sir.

Unless of course you're going to the place in your location then they will take it off your wrist.

[saaduk]

Originally Posted by MonBK

Unless of course you're going to the place in your location then they will take it off your wrist.

Sorry ?

[MonBK]

Originally Posted by saaduk

Sorry ?

Really, I have to explain it?

Under your avatar (the golfball) your location states: Heaven

[saaduk]

Totally forgot I wrote 'heaven' there. I am new to the forum and still learning. Please excuse me.

[MonBK]

Originally Posted by saaduk

Totally forgot I wrote 'heaven' there. I am new to the forum and still learning. Please excuse me.

No problem it was meant to be a joke but I guess when you have to explain a joke you failed.

Welcome to the forum.

[saaduk]

Originally Posted by MonBK

No problem it was meant to be a joke but I guess when you have to explain a joke you failed.

Welcome to the forum.

By the way, I would love to see your Day Date rolexes collection.

[MonBK]

Originally Posted by saaduk

By the way, I would love to see your Day Date rolexes collection.

I don't have a collection.

[saaduk]

Originally Posted by MonBK

I don't have a collection.

Ok. Your last 4 day dates.

[MonBK]

Originally Posted by saaduk

Ok. Your last 4 day dates.

Will do.

[jhcam8]

Bummer! Good luck -

[Rameez-Q]

Originally Posted by MonBK

I would call Rolex USA in New York and discuss it with them and maybe they can aprove it.

called them, first time didnt get through said ill get a call back after leaving a message, called again as the first time i went through i got through to voicemail i left a message and should hear back shortly customer service woman who was very rude said it may take a few days hopefully I can get it put through so I can buy something else

[joe100]

Yeah, shipping a Rolex to the USA is a no-no.

[Old Expat Beast]

Just a thought but maybe there should be a sticky warning on the Rolex For Sale page saying that if you buy a US-based watch from outside the US then you won't be able to return it in the event of dissatisfaction.

[beshannon]

Originally Posted by DannyK

Hello

I recently bought a rolex watch from the usa (through ebay) and the description differed from the actual watch I received, after discussing with the buyer he had agreed if I can return the watch for a full refund

So 1st time it got collected I didnt have the correct documents needed several copies and watch value of individual parts etc so next day different person took it with all the correct documents.

after looking today Ive seen its stuck in Memphis TN customs after getting an update it says the following:


Reason For Delay: Recommended Action:
1. Goods being imported may be subject to trademark/copyright/IPR restrictions. Shipper or Importer must obtain proof or authorization from the trademark/copyright owner.

now the watch is labelled as a return and I provided supporting evidence of this, after looking into it it seems that uk sellers dont like shipping rolex to USA due to customs problems and that they can be held up for a while and then most likely re-shipped back to the customer

anyone have any advice on the situation, tomorrow I will call fedex who took the package for their advice too as Im unable to find a correct number for memphis TN customs if anyone can provide it and the code needed to call it from the uk i will be very grateful

Danny

You need to work with Fed EX as the watch is being imported into the US and is subject to trademark restriction law and seizure.

Best of luck

[beshannon]

Originally Posted by DannyK

thanks for the replies

however would this still apply even though the watch is a return and therefore not a purchase?

does anyone know where rolex actually stand from a legal perspective in actually confiscating watches?

Yes, "return" is a retail term and has nothing to with the import of a Rolex into the US.

Rolex is likely happy that US Customs is doing their job and enforcing their trademark.

[Grissom]

Try calling this number (901) 544-0291 between 8am and 5pm Monday - Friday Central Standard Time, and see if they can help you. Male sure you append the number with 001. If you reach the right folks, and they do in fact have your package, explain that you are returning the watch, which was purchased from a seller IN the US, and then shipped overseas to you, and NOT importing it into the US (there is a difference). Be prepared to provide specific documentation as to what you bought, and the address from where it was shipped to you, which hopefully will match the address to which you are returning it. If that doesn't help, PM ma and I will try and speak to someone in Customs at the Memphis International Airport, if that is where it is held up. Good luck, and a good lesson to be learn for all, when making cross border purchases.....be aware of all potential issues which may adversely affect such a transaction, BEFORE entering into one.

Taking into consideration that I may be wrong, and that US Customs treats any and all shipments as "importation" with respect to the grey market patent protection that US Customs has extended to Rolex, your next best course of action would be to utilize the contact information below, which hopefully is up to date, and hope that once you make your case, the watch will be released and allowed to finish it's "return" journey.

http://iprs.cbp.gov/index.asp?action...g=rolex&page=1



Hope some of this proves helpful, and again, good luck.

[mruhland31]

I really hope this works out for you soon. Good luck and please let us know what happens. Welcome to the forum

[Andad]

Originally Posted by Grissom

Try calling this number (901) 544-0291 between 8am and 5pm Monday - Friday Central Standard Time, and see if they can help you. Male sure you append the number with 001. If you reach the right folks, and they do in fact have your package, explain that you are returning the watch, which was purchased from a seller IN the US, and then shipped overseas to you, and NOT importing it into the US (there is a difference). Be prepared to provide specific documentation as to what you bought, and the address from where it was shipped to you, which hopefully will match the address to which you are returning it. If that doesn't help, PM ma and I will try and speak to someone in Customs at the Memphis International Airport, if that is where it is held up. Good luck, and a good lesson to be learn for all, when making cross border purchases.....be aware of all potential issues which may adversely affect such a transaction, BEFORE entering into one.

Nicely done Nathan.

[Grissom]

Thanks, Eddie....I amended my post a bit, taking into consideration that I might be wrong, and that US Customs may treat any Rolex entering the US from abroad as an "importation" regardless of why it is being sent here, and included a Rolex Legal Contact, as supplied by US Customs, for the OP to contact, to "plead his case to", if you will.

Hope some of it is helpful to him.

Hope you and all those important to you are doing well, Eddie, and that you all have a safe and enjoyable Holiday!

(My 3232nd post! Yea........)

[alstonnelson]

It is illegal to import a Rolex into the USA. Rolex SA distributes watches worldwide except USA where it is controlled by Rolex USA.

[mluther]

Originally Posted by MonBK

No problem it was meant to be a joke but I guess when you have to explain a joke you failed.

Not a complete failure - made me chuckle