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MonBK · 13 July 2014, 02:22 AM

Looking at a recently closed thread I'm shocked and pleaseantly surprised at Rolex super service.

A member sent his watch from California to Dallas RSC on July 10 with an overpolish issue and the followong day (July 11) Rolex calls him back to confirm their mistake and offer to correct it.

Ooops, almost forgot to also congratulate USPS on their super fast delivery.

Darlinboy · 13 July 2014, 02:32 AM

Quote:

Originally Posted by MonBK

Never again may you complain about Rolex service being slow.

In this day and age....

...even quality light-speed service won't stop complainers.

Rags · 13 July 2014, 02:41 AM

Good to hear.

Jocke · 13 July 2014, 03:00 AM

You always complain Mon, even on complains.

MonBK · 13 July 2014, 03:03 AM

Quote:

Originally Posted by Jocke

You always complain Mon, even on complains.

From now on I'll always complain if USPS mail and Rolex getting back to me takes more then a day.

Alfredo. · 13 July 2014, 03:05 AM

Quote:

Originally Posted by Jocke

You always complain Mon, even on complains.

Jocke · 13 July 2014, 03:07 AM

Quote:

Originally Posted by MonBK

From now on I'll always complain if USPS mail and Rolex getting back to me takes more then a day.

And he do it again.

MonBK · 13 July 2014, 03:08 AM

Quote:

Originally Posted by Jocke

And he do it again.

No he do not.

Jocke · 13 July 2014, 03:10 AM

Quote:

Originally Posted by MonBK

No he do not.

It depends on USPS or Rolex.

mike · 13 July 2014, 03:12 AM

My experience with Dallas has been top notch.

ksh977 · 13 July 2014, 06:00 AM

Quote:

Originally Posted by MonBK

Looking at a recently closed thread I'm shocked and pleaseantly surprised at Rolex super service.

A member sent his watch from California to Dallas RSC on July 10 with an overpolish issue and the followong day (July 11) Rolex calls him back to confirm their mistake and offer to correct it.

Ooops, almost forgot to also congratulate USPS on their super fast delivery.

Not sure, but I think I detect a note of skepticism here.

MonBK · 13 July 2014, 06:34 AM

Quote:

Originally Posted by ksh977

Not sure, but I think I detect a note of skepticism here.

You might be on to something.

superdog · 13 July 2014, 06:36 AM

superdog · 13 July 2014, 06:44 AM

Personally, I'm thinking a story about the flux capacitor is more realistic.

HogwldFLTR · 13 July 2014, 06:44 AM

Complaining is a symptom of entitlement. We all want our fair share (actually much more than that). Whine on.

MonBK · 13 July 2014, 06:46 AM

Quote:

Originally Posted by superdog

Personally, I'm thinking a story about the flux capacitor is more realistic.

Agree

The Joker · 13 July 2014, 06:50 AM

Quote:

Originally Posted by MonBK

Looking at a recently closed thread I'm shocked and pleaseantly surprised at Rolex super service.

A member sent his watch from California to Dallas RSC on July 10 with an overpolish issue and the followong day (July 11) Rolex calls him back to confirm their mistake and offer to correct it.

Ooops, almost forgot to also congratulate USPS on their super fast delivery.

Why'd it take so long? I'd expect same day service.

phils · 13 July 2014, 07:00 AM

Like was said re. James Bond, never say never.

FTX I · 13 July 2014, 07:03 AM

Light speed service.. diamond ring held hostage... Love this forum.

dcash0615 · 13 July 2014, 07:04 AM

Mine as well. Now Beverly Hills RSC is a different story. I had a bad experience with one of their hack technicians polishing lugs when told not too.

They admitted fault and Dallas RSC repaired as best they could.

Quote:

Originally Posted by mike

My experience with Dallas has been top notch.

superdog · 13 July 2014, 07:25 AM

Quote:

Originally Posted by dcash0615

Mine as well. Now Beverly Hills RSC is a different story. I had a bad experience with one of their hack technicians polishing lugs when told not too.

They admitted fault and Dallas RSC repaired as best they could.

You mean they didn't promise you a new case within a 24 hour period?

And your AD didn't give you and huge discount after the most sought after item they have?

up2nogood · 13 July 2014, 07:59 AM

Did that thread get 'excised'?
Missed the drama.

Laszlo · 13 July 2014, 08:01 AM

Quote:

Originally Posted by superdog

Personally, I'm thinking a story about the flux capacitor is more realistic.

Totally.

Welshwatchman · 13 July 2014, 08:14 AM

Quote:

Originally Posted by up2nogood

Did that thread get 'excised'?
Missed the drama.

http://www.rolexforums.com/showthrea...highlight=nima

Wllnv19 · 13 July 2014, 08:31 AM

michel33 · 13 July 2014, 09:14 AM

I guess no one should assert any more that you ask for the moon when you expect a good and fast customer service from Rolex.

Rolex Dallas Service Center delivered, congrats to their service quality.

superdog · 13 July 2014, 09:56 AM

Quote:

Originally Posted by michel33

I guess no one should assert any more that you ask for the moon when you expect a good and fast customer service from Rolex.

Rolex Dallas Service Center delivered, congrats to their service quality.

You think so?

applebook · 13 July 2014, 10:00 AM

This is an aspect of brand value that many WIS folks tend to overlook.

There aren't watch companies with better, quicker, and more thorough customer service than Rolex (OMEGA a close second).

I don't know about others, but if I have my watch serviced, I don't want to wait a month or longer for its return.

louis redfoot · 13 July 2014, 10:01 AM

can't say i have an opinion, never had to service mine yet

michel33 · 13 July 2014, 11:07 AM

Quote:

Originally Posted by superdog

Quote:

Originally Posted by michel33

I guess no one should assert any more that you ask for the moon when you expect a good and fast customer service from Rolex.

Rolex Dallas Service Center delivered, congrats to their service quality.

You think so?

Everyone is entitled to their opinion and I'm among those who considered that the OP was entitled to a new service case.

And it is clear that Dallas Rolex Service Center shared the same view, as they acknowledged that they over polished the OP's watch.

I always find it curious when some of us, Rolex enthusiasts, think Rolex should not comply with legitimate customers requests…. How strange….

And I find a bit strange too that these same folks start a new topic which claims to be "ironical" when their opinion has been overruled by Rolex itself and that the initial previous topic has been closed.

Maybe they feel that this very wise Rolex decision is too difficult to stomach?

13 July 2014, 02:22 AM	#1
MonBK Banned Join Date: Nov 2010 Location: Kingstown Posts: 58,279	Never again may you complain about Rolex service being slow. Looking at a recently closed thread I'm shocked and pleaseantly surprised at Rolex super service. A member sent his watch from California to Dallas RSC on July 10 with an overpolish issue and the followong day (July 11) Rolex calls him back to confirm their mistake and offer to correct it. Ooops, almost forgot to also congratulate USPS on their super fast delivery.

13 July 2014, 02:41 AM	#3
Rags 2024 Pledge Member Join Date: Jan 2009 Real Name: Chuck Location: SW Florida Watch: 16233,16610,214270 Posts: 11,196	Good to hear. __________________ 16233 Y Serial Datejust 16610 Z Serial Submariner 214270 Explorer *114300 Oyster Perpetual* *76200 Tudor Date+Day*

13 July 2014, 03:00 AM	#4
Jocke 2024 SubLV41 Pledge Member Join Date: Apr 2006 Real Name: Jocke Location: Sweden Watch: A dozen of Rolex's Posts: 22,541	You always complain Mon, even on complains. __________________ This message is written in perfect swenglish. What is best a custom Rolex or a Rolex that is stuck in custom? Buy a professional camera and you´re a professional photographer, buy a flute and you own a flute.

13 July 2014, 06:36 AM	#13
superdog 2024 Pledge Member Join Date: Oct 2011 Real Name: Seth Location: nj Watch: Omega Posts: 24,834	__________________ If happiness is a state of mind, why look anywhere else for it? IG: gsmotorclub IG: thesawcollection (Both mostly just car stuff)

13 July 2014, 06:44 AM	#14
superdog 2024 Pledge Member Join Date: Oct 2011 Real Name: Seth Location: nj Watch: Omega Posts: 24,834	Personally, I'm thinking a story about the flux capacitor is more realistic. __________________ If happiness is a state of mind, why look anywhere else for it? IG: gsmotorclub IG: thesawcollection (Both mostly just car stuff)

13 July 2014, 03:12 AM	#10
mike "TRF" Member Join Date: Jul 2005 Posts: 22,683	My experience with Dallas has been top notch.

13 July 2014, 06:44 AM	#15
HogwldFLTR 2024 ROLEX SUBMARINER 41 Pledge Member Join Date: Aug 2012 Real Name: Lee Location: 42.48.45N70.48.48 Watch: Too many to list! Posts: 33,693	Complaining is a symptom of entitlement. We all want our fair share (actually much more than that). Whine on. __________________ Troglodyte in residence! https://www.rolexforums.com/showthread.php?t=808599

13 July 2014, 07:00 AM	#18
phils "TRF" Member Join Date: Jul 2008 Real Name: philip Location: missouri Watch: Rolex Submariner Posts: 1,094	Like was said re. James Bond, never say never.

13 July 2014, 07:03 AM	#19
FTX I "TRF" Member Join Date: Feb 2013 Real Name: Flavio Location: N/A Posts: 14,654	Light speed service.. diamond ring held hostage... Love this forum.

13 July 2014, 07:59 AM	#22
up2nogood "TRF" Member Join Date: Jul 2011 Real Name: Alex Location: Sydney, Australia Watch: Idiot Savant Posts: 1,944	Did that thread get 'excised'? Missed the drama.

13 July 2014, 08:31 AM	#25
Wllnv19 "TRF" Member Join Date: Feb 2012 Real Name: Willie Location: Parkland,Fl. Posts: 4,829

13 July 2014, 09:14 AM	#26
michel33 Member Join Date: Jun 2008 Location: france Posts: 796	I guess no one should assert any more that you ask for the moon when you expect a good and fast customer service from Rolex. Rolex Dallas Service Center delivered, congrats to their service quality.

13 July 2014, 10:00 AM	#28
applebook "TRF" Member Join Date: Dec 2007 Location: vancouver Posts: 1,918	This is an aspect of brand value that many WIS folks tend to overlook. There aren't watch companies with better, quicker, and more thorough customer service than Rolex (OMEGA a close second). I don't know about others, but if I have my watch serviced, I don't want to wait a month or longer for its return. __________________

13 July 2014, 10:01 AM	#29
louis redfoot Member Join Date: Jul 2014 Real Name: jc Location: southern cal Watch: datejust sodalite Posts: 249	can't say i have an opinion, never had to service mine yet

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