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APAP · 26 March 2015, 09:56 PM

Hi,

I just peeled the stickers off of the watch and noticed a few chips on the top and bottom of the watch. Doesn't look normal to me.

Such a turn off.

Thoughts?

texex91 · 26 March 2015, 10:09 PM

I don't see anything--can you post some more detailed shots?

APAP · 26 March 2015, 10:20 PM

Yeah they are not showing up clearly in pictures and I don't have my DSLR on me. Trying again.

texex91 · 26 March 2015, 10:43 PM

Are you referring to the dots between the white arrows?

APAP · 27 March 2015, 01:36 AM

Quote:

Originally Posted by texex91

Are you referring to the dots between the white arrows?

Yes these are the ones. I can feel the dents.

masterserg · 26 March 2015, 10:44 PM

This is normal for the material and it comes with the territory. It's not an even surface (especially on the sharp angles as the areas you are highlighting) and depending on the light / angle you will see different things. Just don't start poking at it with your nails.

If in doubt, you can always have AP service take a look at it.

APAP · 26 March 2015, 10:54 PM

Quote:

Originally Posted by masterserg

This is normal for the material and it comes with the territory. It's not an even surface and depending on the light / angle you will see different things. Just don't start poking at it with your nails

If in doubt, you can always have AP service take a look at it.

Well, it's very apparent when I look at it.

One more thing; I started to suspect that the AD sold me a not really new watch.

Can anyone confirm the (8) screws alignment on the lug and the strap? Mine are not aligned and seem to have been tampered with. Or am I taking this way too much?

singe89 · 27 March 2015, 01:26 AM

Really hard to see anything in the pics. I haven't been easy on my FC diver at all over the last 2 years. It gets thrown in my golf bag, knocked around when playing with my kid/dogs, hits door jams, even hit a stucco wall, etc with no damage. FC sometimes looks like there is a dent/scratch but its usually part of the marbling effect.

I wouldnt scratch at it hard with my nail but if you run a finger nail over the spot can you feel the chips? Also taking it out in the bright sun light and changing angles usually helps see if there is a chip or not.

The screws on the plots/strap, lugs and case back will not line up. They only line up on the bezel.

APAP · 27 March 2015, 01:35 AM

Quote:

Originally Posted by singe89

Really hard to see anything in the pics. I haven't been easy on my FC diver at all over the last 2 years. It gets thrown in my golf bag, knocked around when playing with my kid/dogs, hits door jams, even hit a stucco wall, etc with no damage. FC sometimes looks like there is a dent/scratch but its usually part of the marbling effect.

I wouldnt scratch at it hard with my nail but if you run a finger nail over the spot can you feel the chips? Also taking it out in the bright sun light and changing angles usually helps see if there is a chip or not.

The screws on the plots/strap, lugs and case back will not line up. They only line up on the bezel.

Yes I can feel them by running my nail over the watch. It's really disappointing if that is considered normal.

singe89 · 27 March 2015, 03:42 AM

Quote:

Originally Posted by APAP

Yes I can feel them by running my nail over the watch. It's really disappointing if that is considered normal.

If you can feel it then I would NOT consider it normal and is should be checked by AP.

I also have a FC case from a 44mm and one from a concept. These were rejects that didnt make it through AP quality control and neither of these cases have chips like yours appears to have. AP has extremely strict quality control standards that I've seen first hand (how I got the reject cases). I can also say that I've done some durablity testing on these cases to see how tough FC is. Not real scientific but dropped them from about 5 feet onto tile floor, scratched with my finger nail at different pressures to see what would cause dents and or scratches. Also put some household cleaners on them to see if they would mark/stain.

APAP · 26 March 2015, 10:45 PM

Another shot of the bottom.

AK797 · 27 March 2015, 01:18 AM

Bezel Screws should be perfect, show us a full pic.

masterserg · 27 March 2015, 02:34 AM

My suggestion would be to take it back to the AD as it might need to go back to AP for warranty work if you got a defective case (or call AP Service and they will tell you what to do). Bummer but it happens.

eonflux · 27 March 2015, 03:22 AM

Quote:

Originally Posted by APAP

Yes I can feel them by running my nail over the watch. It's really disappointing if that is considered normal.

Quote:

Originally Posted by APAP

Yes these are the ones. I can feel the dents.

I've had my FC for about 6 months. Essentially my daily driver, though I am mindful not to strike anything with it. Looks brand new.

So no nicks/chips anywhere on the case now, or when new, on the flat parts or the edges.
Seems odd to me that you have knicks/chips that you can feel on those sharper edges.

mspeed76 · 27 March 2015, 04:35 AM

itt probaby wasn't a new watch.

no way it would have passed AP QC like that

APAP · 27 March 2015, 04:36 AM

Finally managed to capture the chips clearly.

I took the watch back and they are ordering a new one for me.

Should I order the ceramic this time? It's too plain to my taste though. Really like FC. I guess I got a lemon and next one should be perfect. It will take a month to get here.

eonflux · 27 March 2015, 05:47 AM

Quote:

Originally Posted by APAP

Finally managed to capture the chips clearly.

I took the watch back and they are ordering a new one for me.

Should I order the ceramic this time? It's too plain to my taste though. Really like FC. I guess I got a lemon and next one should be perfect. It will take a month to get here.

Glad you are getting a new one!
For me, the ceramic model was a bit too monochromatic with ceramic bezel and case. I like the way forged carbon looks, and the warmer feel vs ceramic.
But can understand how to many, the material seems too plasticky, or have concerns about durability.
I have a carbon fiber road bike and a carbon fiber mountain bike which has carbon fiber wheels--no issues thus far.

The ceramic version is also a great watch (as are all the 44mm's), but those can chip on the sharp edges as well. No material is completely invulnerable.

FightOnSC! · 27 March 2015, 01:14 PM

Quote:

Originally Posted by APAP

Finally managed to capture the chips clearly.

I took the watch back and they are ordering a new one for me.

Should I order the ceramic this time? It's too plain to my taste though. Really like FC. I guess I got a lemon and next one should be perfect. It will take a month to get here.

this sh*t happened on one of my FC piees on an edge and they told me "it's not a defect but user created damage" from APSC.

I had to pay for a new middle case.

now i'm kind of upset.

APAP · 28 March 2015, 05:11 AM

Quote:

Originally Posted by FightOnSC!

this sh*t happened on one of my FC piees on an edge and they told me "it's not a defect but user created damage" from APSC.

I had to pay for a new middle case.

now i'm kind of upset.

I'm now confident that the AD sold me an already-damaged watch. I just had a second look at the photos. Good thing I took a zillion photos all the way from the AD to home to next day upon removing the stickers.

At AD. The dents are clearly shown in this pic.

Home next day with stickers on. This shows the stickers ripped where the watch was apparently hit.

Home next day with stickers off.

You guys see what I see right? How I didn't catch it on the spot there is beyond me. I'm now pissed like %#^$. What should I do?

masterserg · 27 March 2015, 04:57 AM

Yeah ... that did not look right at all.

APAP · 27 March 2015, 05:18 AM

it just hit me; they "advised" me not remove the stickers to keep the watch new. I don't want to get into conspiracy theory here but I dont trust these guys anymore. The only issue is that they have my money now and I have to deal with it.

How do I assure that the new watch is really new though.

eonflux · 27 March 2015, 05:48 AM

Quote:

Originally Posted by APAP

it just hit me; they "advised" me not remove the stickers to keep the watch new. I don't want to get into conspiracy theory here but I dont trust these guys anymore. The only issue is that they have my money now and I have to deal with it.

How do I assure that the new watch is really new though.

That is very strange that the store recommended keeping the stickers on the watch. Quite odd.

eonflux · 28 March 2015, 06:16 AM

Yeah, that doesn't look right from the outset.
The AD is ordering a new one for you, correct?

APAP · 28 March 2015, 06:18 AM

Quote:

Originally Posted by eonflux

Yeah, that doesn't look right from the outset.
The AD is ordering a new one for you, correct?

Yes but now I want my money back.

Is the above enough to report them to AP?

APAP · 31 March 2015, 03:37 AM

Guys, need advice here. Now the AD won't give me my money back until "AP confirms that they are taking the watch back". What kind of BS is this?

Passionata · 7 April 2015, 03:20 AM

Quote:

Originally Posted by APAP

Guys, need advice here. Now the AD won't give me my money back until "AP confirms that they are taking the watch back". What kind of BS is this?

Is it an AD or just a watchstore ?If they are real I wouldn t worry .

DreambreaX · 31 March 2015, 02:44 PM

You should write a letter and send to AP.

WAK4 · 31 March 2015, 09:12 PM

Pretty sure AP will take care of you. Surprised AD wouldn't take back considering evidence it was damaged at time of sale.
I'd reach out to AP direct at this point and explain the situatIon,

APAP · 1 April 2015, 08:44 AM

So I've got in touch with AP and they were impressively responsive. Provided them with all the photos I've taken and detailed information of my experience so far with the AD, who's still holding my money waiting for AP to get back to them.

I'm confident that AP will take of me given my situation and the experience I went through.

Thanks everybody for your input.

eonflux · 2 April 2015, 01:10 AM

Quote:

Originally Posted by APAP

So I've got in touch with AP and they were impressively responsive. Provided them with all the photos I've taken and detailed information of my experience so far with the AD, who's still holding my money waiting for AP to get back to them.

I'm confident that AP will take of me given my situation and the experience I went through.

Thanks everybody for your input.

Hope this works out to your satisfaction.
Bummer the AD wasn't more helpful.
You should have a new, pristine FC on your wrist!

26 March 2015, 09:56 PM	#1
APAP "TRF" Member Join Date: Jan 2015 Location: Canada Posts: 748	Chips on 44 FC ROO Hi, I just peeled the stickers off of the watch and noticed a few chips on the top and bottom of the watch. Doesn't look normal to me. Such a turn off. Thoughts? Attached Images

26 March 2015, 10:20 PM	#3
APAP "TRF" Member Join Date: Jan 2015 Location: Canada Posts: 748	Yeah they are not showing up clearly in pictures and I don't have my DSLR on me. Trying again. Attached Images

26 March 2015, 10:44 PM	#6
masterserg "TRF" Member Join Date: Jul 2011 Real Name: Serg Location: US of A Watch: AP Posts: 7,437	This is normal for the material and it comes with the territory. It's not an even surface (especially on the sharp angles as the areas you are highlighting) and depending on the light / angle you will see different things. Just don't start poking at it with your nails. If in doubt, you can always have AP service take a look at it. __________________ How can you have any pudding if you don't eat yer meat????

26 March 2015, 10:45 PM	#11
APAP "TRF" Member Join Date: Jan 2015 Location: Canada Posts: 748	Another shot of the bottom. Attached Images

27 March 2015, 02:34 AM	#13
masterserg "TRF" Member Join Date: Jul 2011 Real Name: Serg Location: US of A Watch: AP Posts: 7,437	My suggestion would be to take it back to the AD as it might need to go back to AP for warranty work if you got a defective case (or call AP Service and they will tell you what to do). Bummer but it happens. __________________ How can you have any pudding if you don't eat yer meat????

26 March 2015, 10:09 PM	#2
texex91 "TRF" Member Join Date: May 2007 Location: . Posts: 17,898	I don't see anything--can you post some more detailed shots?

26 March 2015, 10:43 PM	#4
texex91 "TRF" Member Join Date: May 2007 Location: . Posts: 17,898	Are you referring to the dots between the white arrows?

27 March 2015, 01:26 AM	#8
singe89 "TRF" Member Join Date: Oct 2011 Real Name: Jim Location: Orange County, CA Watch: Rolex, AP & Patek Posts: 3,747	Really hard to see anything in the pics. I haven't been easy on my FC diver at all over the last 2 years. It gets thrown in my golf bag, knocked around when playing with my kid/dogs, hits door jams, even hit a stucco wall, etc with no damage. FC sometimes looks like there is a dent/scratch but its usually part of the marbling effect. I wouldnt scratch at it hard with my nail but if you run a finger nail over the spot can you feel the chips? Also taking it out in the bright sun light and changing angles usually helps see if there is a chip or not. The screws on the plots/strap, lugs and case back will not line up. They only line up on the bezel.

27 March 2015, 01:18 AM	#12
AK797 2024 Pledge Member Join Date: Feb 2010 Real Name: Neil Location: UK Watch: ing ships roll in Posts: 59,369	Bezel Screws should be perfect, show us a full pic.

27 March 2015, 04:35 AM	#15
mspeed76 "TRF" Member Join Date: Jun 2011 Location: United States Watch: AP, RM Posts: 613	itt probaby wasn't a new watch. no way it would have passed AP QC like that

27 March 2015, 04:36 AM	#16
APAP "TRF" Member Join Date: Jan 2015 Location: Canada Posts: 748	Finally managed to capture the chips clearly. I took the watch back and they are ordering a new one for me. Should I order the ceramic this time? It's too plain to my taste though. Really like FC. I guess I got a lemon and next one should be perfect. It will take a month to get here. Attached Images

27 March 2015, 04:57 AM	#20
masterserg "TRF" Member Join Date: Jul 2011 Real Name: Serg Location: US of A Watch: AP Posts: 7,437	Yeah ... that did not look right at all. __________________ How can you have any pudding if you don't eat yer meat????

27 March 2015, 05:18 AM	#21
APAP "TRF" Member Join Date: Jan 2015 Location: Canada Posts: 748	it just hit me; they "advised" me not remove the stickers to keep the watch new. I don't want to get into conspiracy theory here but I dont trust these guys anymore. The only issue is that they have my money now and I have to deal with it. How do I assure that the new watch is really new though.

28 March 2015, 06:16 AM	#23
eonflux "TRF" Member Join Date: May 2008 Location: SNA Posts: 3,637	Yeah, that doesn't look right from the outset. The AD is ordering a new one for you, correct?

31 March 2015, 03:37 AM	#25
APAP "TRF" Member Join Date: Jan 2015 Location: Canada Posts: 748	Guys, need advice here. Now the AD won't give me my money back until "AP confirms that they are taking the watch back". What kind of BS is this?

31 March 2015, 02:44 PM	#27
DreambreaX Banned Join Date: Dec 2011 Location: Rolex Estate Posts: 1,304	You should write a letter and send to AP.

31 March 2015, 09:12 PM	#28
WAK4 2024 Pledge Member Join Date: Oct 2008 Real Name: Bill Location: NJ Watch: Always changing Posts: 4,172	Pretty sure AP will take care of you. Surprised AD wouldn't take back considering evidence it was damaged at time of sale. I'd reach out to AP direct at this point and explain the situatIon,

1 April 2015, 08:44 AM	#29
APAP "TRF" Member Join Date: Jan 2015 Location: Canada Posts: 748	So I've got in touch with AP and they were impressively responsive. Provided them with all the photos I've taken and detailed information of my experience so far with the AD, who's still holding my money waiting for AP to get back to them. I'm confident that AP will take of me given my situation and the experience I went through. Thanks everybody for your input.

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