PAM292 Lug Replacement - Help

[Chadridv]

Hey Folks,

So I purchased my first PAM last month and absolutely love it.

Only issue is that I replaced the strap and when installing the new strap I noticed the 4 rubber ends (specifically the area that inserts into the case) are pretty mangled, loose and/or torn up.

One rubber end was so loose and mangled it actually got stuck in the case and i had to pull it out with tweezers, the others are kind of bunched up and they protrude from the case when installed.

I'm definitely less concerned about cosmetics here and more concerned about the function and reliability of the lugs, but being a brand new watch, I also want it to look exactly as it was meant to look.

OK so moving forward, I called Panerai NYC and asked if they could sent me replacement lugs. I told them even though the watch is under warranty I would simply buy them to speed the process.

They told me no matter what, I need to ship them my entire watch so they can examine it and order the parts after they fill out the proper forms and follow the protocol, etc.

This is kind of ridiculous.

So I'm away for the entire summer. FedEx is a 45m drive from where I'm staying, and it will cost upwards of $50 to ship and insure my watch. then I have to wait at least two weeks to get my watch back. I would really love to just order the OEM parts.

Any suggestions?

on a side note: I ordered the PVD Radiomir lugs from panatime, but not only are they glossy finish (which doesn't match my watch) they also just don't fit. So that's not an option. I would be open to aftermarket brands though if the quality was good and the price wasn't ridiculous.

Thanks very much!

[1st amg]

Try calling or sending an email to Panerai USA or the Richemont Group USA. I went directly to the source to get parts in the past. The boutique will not help at times.