AD Giving Me Trouble

[Propofol]

Hi TRF!

I purchased a platinum DD about a month back and am having some trouble with my AD and wanted everyone's opinion.

I am anal and OCD, I'll admit it, but that's my personality and it is what it is. I paid retail for the watch, I know I could have gotten a discount if I shopped around, but I was specific with my requirements and was thus willing to pay for it.

At the time of purchase, I informed the AD I would only accept the watch if it came brand new in box from the Rolex factory, and ordered AFTER my payment, and untouched by anyone but me. She obliged and happily took my money.

Fast forward about a month, the watch is in, and I am informed they had to unbox it for verification purposes. Sure, whatever, I'll deal with it. But I also tell them I want any sort of proof that this was ordered straight from Rolex after my payment. They said this is information they cannot divulge.

I paid retail and fully disclosed what I wanted prior to payment. I held up my end of the bargain.

I don't want a watch that's been sitting in the AD's vault for several months. I know it might sound stupid, but it's my money and I'm willing to pay for it.

Any advice?

[tkerrmd]

I order my watches the same way. they arrive at the AD in a plastic coffin. it remains sealed until they let ME open it. that is how it should have gone for you also. that is how it comes from Rolex.

[kirksingleton]

you just paid a lot of money. Get a refund and buy it somewhere else.
That said...it wouldn't bother me a bit.

[DPE]

They have not kept their side of the agreement made.

[nick c]

No big deal as Tom said wear it and enjoy life is too short

[johneh]

Doesn't the fact that it took a month to get the watch in mean anything to you? Why would they wait that long if they had it sitting in their vault?

[Tools]

I understand..

You want a watch that has been sitting in the Rolex warehouse and not in the Dealers warehouse..

If you don't feel that this satisfies your anal, OCD personality, return it and search elsewhere..

It ain't rocket science, it's just a watch purchase..

[AK797]

Originally Posted by johneh

Doesn't the fact that it took a month to get the watch in mean anything to you? Why would they wait that long if they had it sitting in their vault?

Yeah any reason to suspect they have had the watch for months?

[Chewbacca]

Originally Posted by Propofol

Hi TRF!

I purchased a platinum DD about a month back and am having some trouble with my AD and wanted everyone's opinion.

I am anal and OCD, I'll admit it, but that's my personality and it is what it is. I paid retail for the watch, I know I could have gotten a discount if I shopped around, but I was specific with my requirements and was thus willing to pay for it.

At the time of purchase, I informed the AD I would only accept the watch if it came brand new in box from the Rolex factory, and ordered AFTER my payment, and untouched by anyone but me. She obliged and happily took my money.

Fast forward about a month, the watch is in, and I am informed they had to unbox it for verification purposes. Sure, whatever, I'll deal with it. But I also tell them I want any sort of proof that this was ordered straight from Rolex after my payment. They said this is information they cannot divulge.

I paid retail and fully disclosed what I wanted prior to payment. I held up my end of the bargain.

I don't want a watch that's been sitting in the AD's vault for several months. I know it might sound stupid, but it's my money and I'm willing to pay for it.

Any advice?

so, did you pay full when you ordered or do you still have to pay for it?

if you paid in advance, get what you want and how it was agreed.

if you have yet to pay for it, go elsewhere.

[Mak2013]

Intetesting choice for TRF username.


Sent from my iPhone using Tapatalk

[jjnd08]

Originally Posted by Tools

I understand..

You want a watch that has been sitting in the Rolex warehouse and not in the Dealers warehouse..

If you don't feel that this satisfies your anal, OCD personality, return it and search elsewhere..

It ain't rocket science, it's just a watch purchase..

Agreed.

I wouldn't accept the watch. I guarantee another AD would be more than happy to take your money - especially at full price.

[eltonbalch]

I am conjecturing but it is possible they may have obtained the watch from another AD in trade for other (more popular) product and that it did not come directly from Rolex. A platinum DD is an extremely nice watch, but they do not fly off the shelves; helping a fellow AD out like that is probably common practice. If you made the deal you claim, return the watch and buy elsewhere. Their unwillingness to share details (if true) would also put me off. If I were spending that much for the full AD experience I would want a fuller explanation.

[Propofol]

Thanks for everyone's replies.

The reason I am suspicious is because I was quoted 2-3 months because it needed to come from Switzerland and not Rolex USA in NY (the U.S. distributer). It came much earlier than expected.

I have paid in full, this was the only way they could place an order for me. I have yet to take possession.

The second reason I am suspicious is because I am simply asking for any paperwork to verify that it was indeed ordered for me. How hard is it to show me a piece of paper?

[charger]

Originally Posted by Tools

I understand..

You want a watch that has been sitting in the Rolex warehouse and not in the Dealers warehouse..

If you don't feel that this satisfies your anal, OCD personality, return it and search elsewhere..

It ain't rocket science, it's just a watch purchase..

Ain't that the truth.

[JohnnyNoDate]

I've had an issue with a NYC AD as well.

I asked for a a new watch from the safe with stickers etc.

They brought one out and I inspected the serial number before they took it back for sizing.

After almost 15 minutes waiting, they brought back a different watch with stickers off and scratches on the PCL's...

I was very disappointed and left.

[Propofol]

Originally Posted by Mak2013

Intetesting choice for TRF username.


Sent from my iPhone using Tapatalk

Why? I use it everyday at work! The OCD-ness comes in handy, and I'm positive my patients would be happy, not that they are aware anyway...

[sportsmaven20]

Originally Posted by nick c

No big deal as Tom said wear it and enjoy life is too short

I'm certainly not trying to stir any pot, but I'm not sure I see where Tom said wear it and enjoy life?

Tom was merely clarifying, to the OP, how untouched Rolex watches arrive at ADs.

[lolo96706]

Is the warranty card the newest version? That may be an indicator of being old stock

[Propofol]

Thank you tkerrmd for the picture, I will see what it looks like when I go tonight to "pick it up." More than likely I will end up refusing it and asking for a refund.

I mean if they aren't trying to hide anything, they'd bend over backwards to show me any papers showing that it was ordered new. It seems simple.

Also what does a new warranty card look like?

Can I call Rolex with the serial # and can they look it up for me?!

[sco]

Seems a little OCD to me, but hey it's a LOT of money on a WATCH... You should be 100% happy with the purchase. Good Luck

[melrob1]

Bottom line is they agreed to your terms. Also keep in mind AD's swap or buy from other AD's when they don't have stuff or Rolex takes to long to make. So if they knew your terms then something isnt right. They could have opened it with you. I'm guessing they got it from another AD

[Sunny Arizona]

Originally Posted by Mak2013

Intetesting choice for TRF username.


Sent from my iPhone using Tapatalk

A nice Anesthetic

[sportsmaven20]

Originally Posted by sco

You should be 100% happy with the purchase.

Agree completely, since the OP paid FULL retail!

[Annan]

Your OCD....your watch....your money....you should get it your way 100%. For me personally I don't feel the need to go to such extremes but that's me.

[nick c]

Originally Posted by sportsmaven20

I'm certainly not trying to stir any pot, but I'm not sure I see where Tom said wear it and enjoy life?

Tom was merely clarifying, to the OP, how untouched Rolex watches arrive at ADs.

What I meant what Tom said that's the way it comes from AD and wear and enjoy it's my line have a great night

[sportsmaven20]

Originally Posted by nick c

What I meant what Tom said that's the way it comes from AD and wear and enjoy it's my line have a great night

Got it, just a few words/punctuation lost in translation...you have a great night as well!

[Propofol]

Originally Posted by melrob1

Bottom line is they agreed to your terms. Also keep in mind AD's swap or buy from other AD's when they don't have stuff or Rolex takes to long to make. So if they knew your terms then something isnt right. They could have opened it with you. I'm guessing they got it from another AD

I told them I didn't care how long it took. Haven't had a Rolex for 50+ years, what's another few months!

Originally Posted by Annan

Your OCD....your watch....your money....you should get it your way 100%. For me personally I don't feel the need to go to such extremes but that's me.

What if the watch was sitting in a safe for 1-2 years? You're okay with that? Oils, lubrication? Drying up gasket? It's a machine after all...

[s14roller]

I'm pretty OCD about things but IMO, this is a little out of hand. Brand new with stickers is brand new with stickers. The fact that you decided to pay list doesn't mean you get to open their books and check their internal documentation with Rolex, it just means you decided to flush money down the toilet. Sorry. You can't expect to just throw around money and expect they would treat you like a king.

[superdog]

I personally think it's a bit over the top.

However, it is your money. And you did communicate your wishes to them. They agreed to your terms, just as you agreed to their terms.

I think you are absolutely justified in getting it exactly how you ordered it.

[Furbo]

Originally Posted by Propofol

Thanks for everyone's replies.
The reason I am suspicious is because I was quoted 2-3 months because it needed to come from Switzerland and not Rolex USA in NY (the U.S. distributer). It came much earlier than expected.

That proves nothing, sometimes they do come fast. We live in a modern world.