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Jcscruggsiv · 25 March 2016, 03:26 AM

In NYC walking to get some lunch when I noticed my watch felt loose. Before I had time to react it fell from my wrist and smacked the hard pavement.

The pin that connects the clasp to the bracelet had come out. Not only is the pin missing but I also have a major goober where the watch hit the ground. Luckily, I am in NYC and my hotel is a block away from Rolex NYC. My question is 1.) will they replace the pin for me on the spot and 2.) do you think they can buff out the damage at least a little? If so will they charge me? Thanks in advance! Everyone check your pins and screws!

herts9 · 25 March 2016, 03:27 AM

yikes :(

watchwatcher · 25 March 2016, 03:31 AM

The pin sounds like an easy fix. The impact area...not so much. That may have to be laser welded...but it ain't gonna buff out. I wish you well with this. Luckily, you are close to the RSC so they should be able to guide you in the process.

FTX I · 25 March 2016, 03:32 AM

Sorry to hear. Hope you get it fixed asap.

ocwatching · 25 March 2016, 03:34 AM

ouch...that looks like laser weld and RSC will prob recommend movement service and possibly new case...
good luck

GradyPhilpott · 25 March 2016, 03:35 AM

I damaged the case on my DJ in the same place when it fell to the pavement from about five feet.

If you're going to ding a case that's the best place to do it.

I left mine as it is and it's simply not an issue anymore.

I would think that the RSC would replace the pin on the spot.

Rookie52 · 25 March 2016, 03:39 AM

Quote:

Originally Posted by Jcscruggsiv

In NYC walking to get some lunch when I noticed my watch felt loose. Before I had time to react it fell from my wrist and smacked the hard pavement.

The pin that connects the clasp to the bracelet had come out. Not only is the pin missing but I also have a major goober where the watch hit the ground. Luckily, I am in NYC and my hotel is a block away from Rolex NYC. My question is 1.) will they replace the pin for me on the spot and 2.) do you think they can buff out the damage at least a little? If so will they charge me? Thanks in advance! Everyone check your pins and screws!

Sorry to see this. I can't speak with regards to pricing and what they will or will not do. I do agree with your thought of just a little polish mainly to get rid of what appear to be rough edges where it will come in contact with your wrist.
It's not pretty but I think the picture makes it appear even worse and deeper than it really is. Hopefully a little love and you can live with the imperfection.
It's (mostly) under the case on the 9 o'clock side so won't be noticeable much no matter what you decide to do. Good luck!

RinkRolex · 25 March 2016, 03:42 AM

Sorry to hear, hope all will be fixed quickly!

Stuxnet · 25 March 2016, 03:43 AM

They will fix the bracelet while you wait. Not sure about the rest. Good luck. I guess this brings us back to the "Is it safe to wear a Rolex in NYC?" threads.

Ticknaway · 25 March 2016, 03:48 AM

Scary, that could happen to any of us, hope you get it fixed fast! Good luck!

cdbeaver66 · 25 March 2016, 03:49 AM

Ouch, good luck with the repair.

Etschell · 25 March 2016, 03:50 AM

wow that is terrible. if the watch is still running i would send it to RSC though just to check it out. then they can advise on how much to fix that dent if you so desire.

cdmorenot · 25 March 2016, 03:52 AM

RSC will fix the PIN but the case will not be fixed on the spot.

You will need to have laser welding done and refinished. You're looking at about $400 for the laser welding and refinishing. RSC will likely decline to do it.

I would go with one of the recommended watchmakers here.

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Danny83 · 25 March 2016, 03:52 AM

Needs laser weld

Love · 25 March 2016, 03:56 AM

That does suck.. At least your close to RSC

Sent from my 5054N using Tapatalk

samshah · 25 March 2016, 04:11 AM

Ouch, really sorry to see that!

Will the scratch affect the wearibility? If not, just let it be and wait for the next service.

climbwithahelmet · 25 March 2016, 04:13 AM

Rotten luck. Pin won't be an issue as others have said and should be readily available on the spot. For the case, I would just buff out the rough spots and keep it for now. It's on the underside so not that visible.

Chaching · 25 March 2016, 04:32 AM

Insurance? If so it would replace the case for zero cost if cant be buffed. That's how mine is anyways..... Good Luck

swils8610 · 25 March 2016, 04:33 AM

The pin is easy. Case needs laser welded. Send it to Rikki. He laser welded my case and it looked perfect.

Memphis · 25 March 2016, 04:35 AM

Sugar Honey Ice Tea!!!! that sucks.... what pin are you talking about? aren't those welded in place? or are you referring to a screw?

turboevo2 · 25 March 2016, 04:41 AM

You should go to NYC Rolex they will inspect it while you wait and let you know what they suggest to do. You can either leave it or take it back.

HogwldFLTR · 25 March 2016, 04:41 AM

JC, that's painful; just take it to RSC and get it fixed and go on from there.

Steve36Efc · 25 March 2016, 04:43 AM

Gutted for you.... It could have been worse, thank God you felt it come loose and picked it straight up. And as you say "only a block away from RSC".

Good Luck

Dirt · 25 March 2016, 04:56 AM

Very bad luck

It can be fixed no worries

Jcscruggsiv · 25 March 2016, 04:58 AM

Thanks for everyone's abvice and concern. Sitting at RSC now waiting to have it looked at. Will give an update later.

jrs146 · 25 March 2016, 05:23 AM

That's for sure a laser weld job. You don't want to polish that down because you would need to remove too much metal. Shouldn't be too expensive regardless.

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james1787 · 25 March 2016, 05:34 AM

Ouch!! I would think for sure they can get you a pin (although they may want to inspect the rest of it to make sure there isn't anything else in danger of coming loose). As for the damage.. yeah that looks pretty extensive and as others state may require laser welding if you want it fixed (which I doubt RSC does.. they'd probably just replace the entire case?). Sorry to hear about your watch :(

sickened1 · 25 March 2016, 05:38 AM

Quote:

Originally Posted by Jcscruggsiv

Thanks for everyone's abvice and concern. Sitting at RSC now waiting to have it looked at. Will give an update later.

Good luck!

S.C · 25 March 2016, 05:47 AM

laser weld it :)

sensui · 25 March 2016, 06:07 AM

That hurts....hope Rolex takes good care of you.....

25 March 2016, 03:26 AM	#1
Jcscruggsiv "TRF" Member Join Date: Nov 2015 Location: Nashville, Tn Posts: 25	Trouble in New York. Please help. In NYC walking to get some lunch when I noticed my watch felt loose. Before I had time to react it fell from my wrist and smacked the hard pavement. The pin that connects the clasp to the bracelet had come out. Not only is the pin missing but I also have a major goober where the watch hit the ground. Luckily, I am in NYC and my hotel is a block away from Rolex NYC. My question is 1.) will they replace the pin for me on the spot and 2.) do you think they can buff out the damage at least a little? If so will they charge me? Thanks in advance! Everyone check your pins and screws! Attached Images

25 March 2016, 03:34 AM	#5
ocwatching "TRF" Member Join Date: Jan 2009 Real Name: Phil Location: CA Posts: 5,374	ouch...that looks like laser weld and RSC will prob recommend movement service and possibly new case... good luck __________________ too much into watches...

25 March 2016, 03:35 AM	#6
GradyPhilpott 2024 SubLV41 Pledge Member Join Date: Sep 2008 Location: New Mexico Watch: Seiko #SRK050 Posts: 34,460	I damaged the case on my DJ in the same place when it fell to the pavement from about five feet. If you're going to ding a case that's the best place to do it. I left mine as it is and it's simply not an issue anymore. I would think that the RSC would replace the pin on the spot. __________________ JJ Inaugural TRF $50 Watch Challenge Winner

25 March 2016, 03:49 AM	#11
cdbeaver66 "TRF" Member Join Date: Feb 2015 Location: Surrey/W.SussexUK Posts: 1,340	Ouch, good luck with the repair. __________________ 1. Breitling Colt Chronograph 2. Melbourne Watch Company Portsea 3. Tudor Black Bay ETA Blue 4.Rolex GMT Master IIc LN 5. Tudor Heritage Ranger 6. Tudor Pelagos LHD 7. Tudor Black Bay Bronze Bucherer Blue Edition 8. Tudor Black Bay GMT 9. Tudor Black Bay Harrods Instagram: mykicksandticks

25 March 2016, 03:50 AM	#12
Etschell "TRF" Member Join Date: Dec 2013 Location: FL Watch: platinum sub Posts: 15,884	wow that is terrible. if the watch is still running i would send it to RSC though just to check it out. then they can advise on how much to fix that dent if you so desire. __________________ If you wind it, they will run. 25 or 6 to 4.

25 March 2016, 03:27 AM	#2
herts9 "TRF" Member Join Date: Jan 2016 Real Name: Brian Location: Kentucky Watch: 116610LN Posts: 2,034	yikes :(

25 March 2016, 03:31 AM	#3
watchwatcher "TRF" Member Join Date: Jan 2009 Real Name: Larry Location: Kentucky Watch: Yes Posts: 35,047	The pin sounds like an easy fix. The impact area...not so much. That may have to be laser welded...but it ain't gonna buff out. I wish you well with this. Luckily, you are close to the RSC so they should be able to guide you in the process.

25 March 2016, 03:32 AM	#4
FTX I "TRF" Member Join Date: Feb 2013 Real Name: Flavio Location: N/A Posts: 14,654	Sorry to hear. Hope you get it fixed asap.

25 March 2016, 03:42 AM	#8
RinkRolex "TRF" Member Join Date: Jan 2016 Location: On Watch: YM Posts: 282	Sorry to hear, hope all will be fixed quickly!

25 March 2016, 03:43 AM	#9
Stuxnet Banned Join Date: Sep 2012 Location: NYC Posts: 570	They will fix the bracelet while you wait. Not sure about the rest. Good luck. I guess this brings us back to the "Is it safe to wear a Rolex in NYC?" threads.

25 March 2016, 03:48 AM	#10
Ticknaway "TRF" Member Join Date: Aug 2015 Real Name: Dave Location: USA Watch: Rolex Posts: 1,028	Scary, that could happen to any of us, hope you get it fixed fast! Good luck!

25 March 2016, 03:52 AM	#13
cdmorenot 2024 SubLV41 Pledge Member Join Date: Jun 2015 Real Name: Carlos. Location: NNJ - MDE Watch: = Want them all. Posts: 3,697	RSC will fix the PIN but the case will not be fixed on the spot. You will need to have laser welding done and refinished. You're looking at about $400 for the laser welding and refinishing. RSC will likely decline to do it. I would go with one of the recommended watchmakers here. Sent from my SM-N920T using Tapatalk __________________ \| Breguet \| Cartier \| Casio \| Hublot \| IWC \| Omega \| Rolex \| Seiko \|

25 March 2016, 03:52 AM	#14
Danny83 2024 ROLEX DATEJUST41 Pledge Member Join Date: Sep 2013 Real Name: Danny Location: Bay Area CA Watch: Yellow Gold Posts: 20,312	Needs laser weld

25 March 2016, 03:56 AM	#15
Love Banned Join Date: Mar 2016 Location: Sarasota Posts: 188	That does suck.. At least your close to RSC Sent from my 5054N using Tapatalk

25 March 2016, 04:11 AM	#16
samshah "TRF" Member Join Date: Jun 2015 Location: NYC Posts: 138	Ouch, really sorry to see that! Will the scratch affect the wearibility? If not, just let it be and wait for the next service.

25 March 2016, 04:13 AM	#17
climbwithahelmet "TRF" Member Join Date: Nov 2015 Location: new york Posts: 76	Rotten luck. Pin won't be an issue as others have said and should be readily available on the spot. For the case, I would just buff out the rough spots and keep it for now. It's on the underside so not that visible.

25 March 2016, 04:32 AM	#18
Chaching "TRF" Member Join Date: Sep 2011 Real Name: None of ya #@! Location: Somewhere Watch: Many! 116718 GOLD Posts: 2,137	Insurance? If so it would replace the case for zero cost if cant be buffed. That's how mine is anyways..... Good Luck

25 March 2016, 04:33 AM	#19
swils8610 2024 SubLV41 Pledge Member Join Date: Sep 2012 Real Name: shannon Location: usa Posts: 9,211	The pin is easy. Case needs laser welded. Send it to Rikki. He laser welded my case and it looked perfect.

25 March 2016, 04:35 AM	#20
Memphis Banned Join Date: Feb 2012 Location: Connecticut Watch: 116610LN Posts: 448	Sugar Honey Ice Tea!!!! that sucks.... what pin are you talking about? aren't those welded in place? or are you referring to a screw?

25 March 2016, 04:41 AM	#21
turboevo2 "TRF" Member Join Date: Feb 2011 Real Name: Ryan Location: CA, USA Watch: Rolex GMT2C Posts: 333	You should go to NYC Rolex they will inspect it while you wait and let you know what they suggest to do. You can either leave it or take it back.

25 March 2016, 04:41 AM	#22
HogwldFLTR 2024 ROLEX SUBMARINER 41 Pledge Member Join Date: Aug 2012 Real Name: Lee Location: 42.48.45N70.48.48 Watch: Too many to list! Posts: 33,693	JC, that's painful; just take it to RSC and get it fixed and go on from there. __________________ Troglodyte in residence! https://www.rolexforums.com/showthread.php?t=808599

25 March 2016, 04:43 AM	#23
Steve36Efc "TRF" Member Join Date: Jul 2012 Location: Wales Watch: 126603 Posts: 2,606	Gutted for you.... It could have been worse, thank God you felt it come loose and picked it straight up. And as you say "only a block away from RSC". Good Luck

25 March 2016, 04:56 AM	#24
Dirt "TRF" Member Join Date: Mar 2012 Location: Brisbane Watch: DSSD Posts: 8,064	Very bad luck It can be fixed no worries

25 March 2016, 04:58 AM	#25
Jcscruggsiv "TRF" Member Join Date: Nov 2015 Location: Nashville, Tn Posts: 25	Thanks for everyone's abvice and concern. Sitting at RSC now waiting to have it looked at. Will give an update later.

25 March 2016, 05:23 AM	#26
jrs146 "TRF" Member Join Date: Aug 2011 Real Name: Josh Location: Lost in time Watch: Me Nae Nae Posts: 9,823	That's for sure a laser weld job. You don't want to polish that down because you would need to remove too much metal. Shouldn't be too expensive regardless. Sent from my iPhone using Tapatalk __________________ "Sometimes the songs that we hear are just songs of our own." -Jerome J. Garcia, Robert C. Hunter

25 March 2016, 05:34 AM	#27
james1787 "TRF" Member Join Date: Aug 2012 Real Name: James Location: New Providence,NJ Watch: Submariner 14060 Posts: 2,371	Ouch!! I would think for sure they can get you a pin (although they may want to inspect the rest of it to make sure there isn't anything else in danger of coming loose). As for the damage.. yeah that looks pretty extensive and as others state may require laser welding if you want it fixed (which I doubt RSC does.. they'd probably just replace the entire case?). Sorry to hear about your watch :(

25 March 2016, 05:47 AM	#29
S.C "TRF" Member Join Date: Nov 2015 Real Name: S.C Location: Dubai Watch: DD 40 Posts: 156	laser weld it :)

25 March 2016, 06:07 AM	#30
sensui 2024 Pledge Member Join Date: Jan 2016 Location: San Diego, CA Posts: 12,443	That hurts....hope Rolex takes good care of you.....

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