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lapince · 24 June 2016, 09:55 PM

Hi all,

For those who followed or didn't, my chipped or most likely cracked ceramic case had been sent to Le Brassus, they contacted me today to apologize for the delay, about 2 months, but they had to conduct many tests on it, and they will give me back the watch repaired in mid August, at AP's expense.

Since you can't repair ceramic that only means a new case, I wrote them back saying I would like to know what were the reasons for this happening, but would understand if they preferred to keep it confidential, since no shock was involved the only reason must have been a not very well made ceramic case.

I will update if I get any other details on the reasons.

So once again their reputation is verified, they didn't one second do what other brands might have done, imply that it was due to a shock or another wrongdoing on my part.

Would have liked to have it for the beach in Odessa this summer, but I will have it for the next holidays.

Good point for AP on this one

you can buy knowing they will fix most problems, not the case of all brands, some have a terrible reputation in this kind of situation

csi-n · 24 June 2016, 10:09 PM

That's good news. I would still clarify with them what they mean by "fixing" it. Is it really a new case or not?

masterserg · 24 June 2016, 10:14 PM

Good to hear. Would not have expected anything less from AP.

Cru Jones · 24 June 2016, 10:50 PM

fantastic news! has to be a happy day for you.

77T · 24 June 2016, 11:37 PM

I think it's great that they didn't question your care taking manners.

Teething pains with ceramic has perhaps surfaced other instances of this type.

Sent from my iPhone using Tapatalk

zeroshiki · 24 June 2016, 11:39 PM

Which ceramic ap watch is this if you dont mind sharing with us?

benlee · 25 June 2016, 01:37 AM

Glad to hear AP is taking good care of it. Hope it gets resolve soon and you get your timepiece back. I am also curious to know what could have caused the crack.

arnage · 25 June 2016, 02:07 AM

Quote:

Originally Posted by zeroshiki

Which ceramic ap watch is this if you dont mind sharing with us?

he's got the black ceramic diver..

Hairdude1 · 25 June 2016, 03:16 AM

Great to hear!

GB-man · 25 June 2016, 04:28 AM

Great news Arnaud! Fantastic.

woodsworth · 25 June 2016, 04:32 AM

Where did it crack? Can we see some pictures?

lapince · 25 June 2016, 05:47 AM

Quote:

Originally Posted by masterserg

Good to hear. Would not have expected anything less from AP.

Was also expecting this outcome

Quote:

Originally Posted by Cru Jones

fantastic news! has to be a happy day for you.

Yeah it's great, even if I will get it only in 3 months, it will be ready mid August but I am coming to France only end of September, and I don't want them to ship it to Odessa

Quote:

Originally Posted by 77T

I think it's great that they didn't question your care taking manners.

Teething pains with ceramic has perhaps surfaced other instances of this type.
Sent from my iPhone using Tapatalk

Well seeing where the crack is and that the rest of the watch is spotless it would have been hard ro question my responsability in the matter

Quote:

Originally Posted by benlee

Glad to hear AP is taking good care of it. Hope it gets resolve soon and you get your timepiece back. I am also curious to know what could have caused the crack.

Thanks Ben, yep I would really like to know but something tells me they will want to keep that part secret, IMO it's just a defective ceramic case, can't imagine any other explanation...

Quote:

Originally Posted by csi-n

That's good news. I would still clarify with them what they mean by "fixing" it. Is it really a new case or not?

Well since you can't fix ceramic it can only be this, I will ask though but can't imagine anything else

Quote:

Originally Posted by Hairdude1

Great to hear!

Thanks Alex

Quote:

Originally Posted by GB-man

Great news Arnaud! Fantastic.

Thanks Tom

Quote:

Originally Posted by woodsworth

Where did it crack? Can we see some pictures?

Here you go, see the white thing between the rubber under the bezel and the crown guard, basically the most protected part of the case
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woodsworth · 25 June 2016, 05:58 AM

Such an odd place for the crack to occur. Glad to hear that AP is taking care of the watch!

lapince · 25 June 2016, 06:03 AM

Yes I agree and so did the director and watchmaker of the AP boutique...

eonflux · 25 June 2016, 10:51 AM

Great news!
Glad you were taken care of
Hope your watch is returned even more quickly than estimated

brandrea · 25 June 2016, 11:08 AM

Great news, a sense of relief I'm sure

lapince · 25 June 2016, 11:27 AM

Quote:

Originally Posted by eonflux

Great news!
Glad you were taken care of
Hope your watch is returned even more quickly than estimated

Thanks man

Quote:

Originally Posted by brandrea

Great news, a sense of relief I'm sure

Of course, even if I was sure of my good right and that the watch didn't suffer any shock there was a possibility that they would say i did have some responsibility in it, which is clearly not the case, would still like to know how the most protected part of the case cracked, they were really surprised in the boutique when they saw this...

PJ S · 25 June 2016, 11:29 AM

incontrol · 25 June 2016, 11:36 AM

I am happy for you they are covering it but they way everyone feels ceramic is a great solution to avoid damage, I would like to know what caused the crack in the case.

lapince · 25 June 2016, 01:56 PM

Quote:

Originally Posted by incontrol

I am happy for you they are covering it but they way everyone feels ceramic is a great solution to avoid damage, I would like to know what caused the crack in the case.

I would also but I think it was a defective case in the first place

BNA/LION · 25 June 2016, 02:19 PM

Glad you got this under control!

KarlS · 25 June 2016, 09:03 PM

Good news. Good to see AP takes 2 months to pop a movement into a new case!! Thought only PP was rubbish at service times!

KBM · 26 June 2016, 04:03 AM

Super odd indeed. Glad AP took care of it.

lapince · 26 June 2016, 08:03 AM

Quote:

Originally Posted by BNALION

Glad you got this under control!

Very easy to control as from the beginning they. Got that I couldn't have made the damage, where it's located it's 99.99% impossible

Quote:

Originally Posted by KarlS

Good news. Good to see AP takes 2 months to pop a movement into a new case!! Thought only PP was rubbish at service times!

well if they don't have one in stock they need to make it, could explain the delay

Quote:

Originally Posted by kauebm

Super odd indeed. Glad AP took care of it.

Except from taking a super thin screwdriver, putting the tip there and hitting the handle with a hammer, or defective case I can't imagine anything other which could have done that

PJ S · 26 June 2016, 10:48 AM

^
I'd be highly surprised if they didn't have a number of cases and bezels for the FC & Ceramic sitting in the spares drawer.
It wouldn't be cost effective to make them singley, as required — they'd make them in a batch.

WJGESQ · 26 June 2016, 12:34 PM

Quote:

Originally Posted by masterserg

Good to hear. Would not have expected anything less from AP.

How about a case that didn't crack?

.
Why a ceramic case anyway? What's the advantage?

Morethan1 · 26 June 2016, 01:33 PM

Having dealt with ceramics in my field, it could have originated from the hole in the case for the pusher. A micro crack could have developed during manufacturing and some kind of stress caused it to crack. This is only speculation.

HL65 · 26 June 2016, 09:39 PM

Quote:

Originally Posted by WJGESQ

How about a case that didn't crack?

.
Why a ceramic case anyway? What's the advantage?

Mine didn't crack...This is first one I have ever read about that had a flaw. AP makes amazing ceramic watches with superb brushed finishing. So why ceramic? Because it looks and feels amazing!

KarlS · 26 June 2016, 09:47 PM

Quote:

Originally Posted by PJ S

^
I'd be highly surprised if they didn't have a number of cases and bezels for the FC & Ceramic sitting in the spares drawer.
It wouldn't be cost effective to make them singley, as required — they'd make them in a batch.

They are waiting for a less cracked one to arrive so they can recondition and use for Lapince!!

masterserg · 27 June 2016, 12:14 AM

Quote:

Originally Posted by WJGESQ

How about a case that didn't crack?

.
Why a ceramic case anyway? What's the advantage?

So you never had any issues with anything? Good for you.

24 June 2016, 09:55 PM	#1
lapince "TRF" Member Join Date: Jun 2013 Location: Mars Watch: 5712 Posts: 11,509	Cracked ceramic case update Hi all, For those who followed or didn't, my chipped or most likely cracked ceramic case had been sent to Le Brassus, they contacted me today to apologize for the delay, about 2 months, but they had to conduct many tests on it, and they will give me back the watch repaired in mid August, at AP's expense. Since you can't repair ceramic that only means a new case, I wrote them back saying I would like to know what were the reasons for this happening, but would understand if they preferred to keep it confidential, since no shock was involved the only reason must have been a not very well made ceramic case. I will update if I get any other details on the reasons. So once again their reputation is verified, they didn't one second do what other brands might have done, imply that it was due to a shock or another wrongdoing on my part. Would have liked to have it for the beach in Odessa this summer, but I will have it for the next holidays. Good point for AP on this one you can buy knowing they will fix most problems, not the case of all brands, some have a terrible reputation in this kind of situation

24 June 2016, 10:14 PM	#3
masterserg "TRF" Member Join Date: Jul 2011 Real Name: Serg Location: US of A Watch: AP Posts: 7,437	Good to hear. Would not have expected anything less from AP. __________________ How can you have any pudding if you don't eat yer meat????

24 June 2016, 11:37 PM	#5
77T 2024 SubLV41 Pledge Member Join Date: Dec 2010 Real Name: PaulG Location: Georgia Posts: 42,010	I think it's great that they didn't question your care taking manners. Teething pains with ceramic has perhaps surfaced other instances of this type. Sent from my iPhone using Tapatalk __________________ Does anyone really know what time it is?

25 June 2016, 01:37 AM	#7
benlee "TRF" Member Join Date: Dec 2012 Real Name: Ben Location: SIN & JKT Watch: Rolex, AP, PP Posts: 9,874	Glad to hear AP is taking good care of it. Hope it gets resolve soon and you get your timepiece back. I am also curious to know what could have caused the crack. __________________ Follow me on Instagram : benlee789

25 June 2016, 03:16 AM	#9
Hairdude1 "TRF" Member Join Date: Apr 2012 Real Name: Alex Location: Chicago Watch: AP,PP, Rolex Posts: 37,156	Great to hear! __________________ Instagram: @Hairdude Watches in Collection 5070R, 5522A, 214270 MK1, 228238 16750, 26401, 5711, 116718, 116710LN, 116300, 16710"Coke", 372, 15300, 15703 (All Flipped) Official Member "Perpetual 30" Las Vegas GTG 2016 Official Member "WIS-CON" Las Vegas International GTG 2017 Official Member 'WIS-CON' Las Vegas Int'l GTG 2018

24 June 2016, 10:09 PM	#2
csi-n "TRF" Member Join Date: May 2013 Real Name: Sam Location: Arkansas Posts: 1,042	That's good news. I would still clarify with them what they mean by "fixing" it. Is it really a new case or not?

24 June 2016, 10:50 PM	#4
Cru Jones 2024 SubLV41 Pledge Member Join Date: Mar 2010 Location: Paris, France Posts: 35,296	fantastic news! has to be a happy day for you.

24 June 2016, 11:39 PM	#6
zeroshiki "TRF" Member Join Date: Apr 2010 Real Name: paul Location: surabaya Posts: 321	Which ceramic ap watch is this if you dont mind sharing with us?

25 June 2016, 04:28 AM	#10
GB-man 2024 SubLV41 Pledge Member Join Date: Nov 2012 Location: USA Watch: addiction issues Posts: 37,354	Great news Arnaud! Fantastic.

25 June 2016, 04:32 AM	#11
woodsworth "TRF" Member Join Date: Nov 2012 Location: 100 Acre Wood Posts: 959	Where did it crack? Can we see some pictures?

25 June 2016, 05:58 AM	#13
woodsworth "TRF" Member Join Date: Nov 2012 Location: 100 Acre Wood Posts: 959	Such an odd place for the crack to occur. Glad to hear that AP is taking care of the watch!

25 June 2016, 06:03 AM	#14
lapince "TRF" Member Join Date: Jun 2013 Location: Mars Watch: 5712 Posts: 11,509	Yes I agree and so did the director and watchmaker of the AP boutique...

25 June 2016, 10:51 AM	#15
eonflux "TRF" Member Join Date: May 2008 Location: SNA Posts: 3,637	Great news! Glad you were taken care of Hope your watch is returned even more quickly than estimated

25 June 2016, 11:08 AM	#16
brandrea 2024 SubLV41 Pledge Member Join Date: Jul 2013 Real Name: Brian (TBone) Location: canada Watch: es make me smile Posts: 78,074	Great news, a sense of relief I'm sure

25 June 2016, 11:29 AM	#18
PJ S Banned Join Date: Mar 2014 Location: UK Posts: 3,990

25 June 2016, 11:36 AM	#19
incontrol "TRF" Member Join Date: Sep 2011 Real Name: Kevin Location: Somewhere in PA Watch: All of them... Posts: 10,355	I am happy for you they are covering it but they way everyone feels ceramic is a great solution to avoid damage, I would like to know what caused the crack in the case.

25 June 2016, 02:19 PM	#21
BNA/LION 2024 SubLV41 Pledge Member Join Date: May 2011 Real Name: Larry Location: San Diego, CA Watch: ROLEX Posts: 25,643	Cracked ceramic case update Glad you got this under control! __________________ ✦ 28238 President DD 18K/YG ✦ 16610LN SS Sub ✦ 16613 18K/SS Serti ✦ 16550 Exp II Non-Rail Cream Dial ✦ Daytona C 116500 ✦ 126710 BLRO GMT-Master II ✦ NEXT-->? ⛳ Hole In One! 10/3/19 DMCC 5th hole, par 3, 168 yards w/ 4-Iron.

25 June 2016, 09:03 PM	#22
KarlS Banned Join Date: Nov 2015 Real Name: Karl Location: Kuwait Posts: 5,228	Good news. Good to see AP takes 2 months to pop a movement into a new case!! Thought only PP was rubbish at service times!

26 June 2016, 04:03 AM	#23
KBM 2024 SubLV41 Pledge Member Join Date: Jan 2010 Real Name: K. Location: 780 Posts: 10,460	Super odd indeed. Glad AP took care of it.

26 June 2016, 10:48 AM	#25
PJ S Banned Join Date: Mar 2014 Location: UK Posts: 3,990	^ I'd be highly surprised if they didn't have a number of cases and bezels for the FC & Ceramic sitting in the spares drawer. It wouldn't be cost effective to make them singley, as required — they'd make them in a batch.

26 June 2016, 01:33 PM	#27
Morethan1 "TRF" Member Join Date: Oct 2012 Location: Montreal, Canada Watch: Rolex 16600 Posts: 111	Cracked ceramic case update Having dealt with ceramics in my field, it could have originated from the hole in the case for the pusher. A micro crack could have developed during manufacturing and some kind of stress caused it to crack. This is only speculation.

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