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18 August 2016, 09:01 AM | #1 |
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AD kinda scolded me!
I called a local AD today to see if they sold leather or croc straps. She asked which watch I was going to use it for. I told her a Submariner. She proceeded to strongly advise me to never alter my Rolex in any way including the bracelet. And that they would not install the strap for me. I told her I just wanted to purchase the straps and install them myself. I currently use mostly Nato and rubber straps anyway. She went on and on about what a mistake I was making.
I then called another branch of the same AD and he said " Sure! Come on in and let me show you a few options. " Sent from my SM-G900P using Tapatalk |
18 August 2016, 09:04 AM | #2 |
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The first one was right. The second one just wants your money.
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18 August 2016, 09:05 AM | #3 |
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The manager of the first ad may be interested to know the sakes tactics of their employees. That's poor salesmanship pure and simple.
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18 August 2016, 09:12 AM | #4 |
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AD kinda scolded me!
I don't think the 1st sales associate was very knowledgeable. I dont think changing a strap is altering your rolex in a sense that your warranty is voided. Simply put your original bracelet back on. Now if you have diamonds set in your oyster or let Bamford get a hold of your watch thats different.
The 2nd sales associate knew exactly what your intentions were and therefore was more helpful. Sent from my iPhone using Tapatalk |
18 August 2016, 09:13 AM | #5 | |
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Regards Mick |
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18 August 2016, 09:18 AM | #6 |
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I disagree with some of the comments above. It's your watch, and you can do whatever you like with it.
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18 August 2016, 09:19 AM | #7 |
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He was wanting to put a rolex strap on a rolex watch. I really don't see the problem.
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18 August 2016, 09:20 AM | #8 | |
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Good point. I didn't look at it from that perspective. Sent from my iPhone using Tapatalk |
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18 August 2016, 09:20 AM | #9 | |
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18 August 2016, 09:21 AM | #10 |
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18 August 2016, 09:21 AM | #11 |
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Yeah I got a dirty look and snicker from a salesperson at an AD asking me, "What did you do to your milgauss?" when she saw this NATO. Rubbed me the wrong way.
Then another time, different AD, they politely explained the "keep it oem" policy, and that regrettably they would not be able to make the swap, but sure, "take a look at our different straps that would fit." And of course at "my" AD, they showed me some recommendations, sold, then swapped out the bracelet for me. No questions asked. |
18 August 2016, 09:26 AM | #12 | |
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With that said, I also understand that they are not obligated to nor should they honor warranty on a watch that has had the case opened outside of an RSC. This is changing a bracelet for a strap... Too much kool-aid drinking if you ask me. |
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18 August 2016, 09:28 AM | #13 |
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Its your watch wear whatever strap you like on it. However I understand an AD refusing to do the change as I get the "upholding the brand image" argument. There are many ADs these days losing their official status for sillier reasons from what I have heard.
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18 August 2016, 09:30 AM | #14 |
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The ad not doing the work makes sence, but refusing to sell a strap does not.
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18 August 2016, 09:30 AM | #15 |
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You should be able to install any strap you wish to individualize it to your tastes. None of the AD's beeswax I would say. Not everyone finds a metal bracket comfortable. Suggest you just work with another sales associate in these cases. Hey, a NATO strap was good enough for the original bond watch. Cheers!
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18 August 2016, 09:31 AM | #16 | |
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Imagine how they must feel when someone of dubious taste slaps a crocodile strap on it. It is true that once someone has purchased a Rolex, they have the right to do whatever they want with it, but you cannot blame the salesperson from trying to protect the image of a brand that they sell to other customers in their shop. There are some people who Rolex would rather not have as customers. Mick |
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18 August 2016, 09:34 AM | #17 |
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This I'm afraid is one of the problems with Rolex these days.
They need to take a leaf out of Tudor's book |
18 August 2016, 09:35 AM | #18 |
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18 August 2016, 09:36 AM | #19 |
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Re: Mick:
While I do not completely agree with the philosophy, I understand and respect your take on it. With that said, I prefer my sub in factory form as rolex got it right! |
18 August 2016, 09:41 AM | #20 |
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18 August 2016, 09:49 AM | #21 |
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I have a custom croc strap on my sub and I like it. I have the OEM bracelet put away. I changed the wheels on my 911 too. :)
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18 August 2016, 09:52 AM | #22 |
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18 August 2016, 09:53 AM | #23 |
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18 August 2016, 09:59 AM | #24 |
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Your watch, your choice, always and everywhere.
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18 August 2016, 10:23 AM | #25 |
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18 August 2016, 10:28 AM | #26 |
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18 August 2016, 10:30 AM | #27 |
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Everest straps are a pretty well known thing in the rolex community as well as putting a vintage leather strap on a vintage sub. Personally don't think anything is wrong with this.
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18 August 2016, 10:32 AM | #28 |
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18 August 2016, 10:35 AM | #29 |
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I stopped listening to AD's a while ago.
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18 August 2016, 10:35 AM | #30 | |
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