Sending in PM Smurf to RSC for repair. Advice needed.

[Jeffreyc87]

Bought a WG sub c from a trusted seller 2 months ago and it stopped working. It's been wound.

It was bnib with foreign Canadian ad stamp and my name.

Any advice or details on how to send it in to rsc Dallas?

I know I need to include warranty card but do I call ahead?

Anyone else have experience with trusted seller bought watches that need warranty work?

Anyone else ever send in a 6 digit pm model for warrrant work?

[Etschell]

Ask mike.

[Tools]

Rolex RSC's only accept USPS Registered Mail.

[SL BRABUS]

Ditto with Larry....^^^...

Call the rsc @ Dallas & they will sent the package with the instructions on how to sent the watch to them...........

[blue16613]

Have you tried checking back with your "trusted seller?"

He sold you a watch with a warranty; his post sales service should include assuring that warranty is honored..................

[DJExplorer]

I've sent 2 SS pieces into Dallas RSC.
Call them and ask them to send you a mailing kit.
It's a special foam padded Rolex box with full instructions on how to pack and what to include.
They send them out pretty fast.
Registered mail back to them by declaring full replacement value of watch.
Include a letter of you have specifics that you want/don't want to do.
They are very receptive and you shouldn't have any issues.

[Tebow15]

No, bring it to an AD and THEY WILL MAIL IT FOR YOU!!

I've done this a couple of times already

[Chewbacca]

since its an import, i'd call RSC and get clear instructions from them, or pay $50 for shipping or handling and have an AD facilitate it for you.

[kilyung]

Call Dallas RSC at +1 214 871 0500 and ask for a shipping box. They'll go over the process with you. They also send you very clear instructions on how to ship to them.

[Old Geezer]

Originally Posted by kilyung

Call Dallas RSC at +1 214 871 0500 and ask for a shipping box. They'll go over the process with you. They also send you very clear instructions on how to ship to them.

The best advice is this.

[m j b]

Don't go to an AD unless you have a positive existing relationship with them. No need to add more people in the process, which leaves room for mistakes. Who's to say that they'll properly insure it? If it gets lost or damaged, who's responsible?

And for that matter, why should any AD that didn't sell you the watch and therefore didn't make any profit be expected to take their time and effort to do you a favor? This is why we do occasionally need to buy these silly things from our local vendors.

So, yes, I'm in the camp that says call the RSC and deal with them directly. You should have no issues with the warranty card. You bought the watch while on vacation, right? Taking advantage of the exchange rate and all that. That's all they need to know. Rolex already made their money, it shouldn't matter where it came from.

[blue16613]

Originally Posted by m j b

Don't go to an AD unless you have a positive existing relationship with them. No need to add more people in the process, which leaves room for mistakes. Who's to say that they'll properly insure it? If it gets lost or damaged, who's responsible?

And for that matter, why should any AD that didn't sell you the watch and therefore didn't make any profit be expected to take their time and effort to do you a favor? This is why we do occasionally need to buy these silly things from our local vendors.

So, yes, I'm in the camp that says call the RSC and deal with them directly. You should have no issues with the warranty card. You bought the watch while on vacation, right? Taking advantage of the exchange rate and all that. That's all they need to know. Rolex already made their money, it shouldn't matter where it came from.

Not sure it will be as easy as you think. OP says he bought it via the gray market and it came with a Canadian warranty card.

[mjclark32]

Originally Posted by blue16613

Not sure it will be as easy as you think. OP says he bought it via the gray market and it came with a Canadian warranty card.

As long as he didn't get it at Jomashop, or a similar reseller that provides their own warranty instead of the factory warranty he should be fine.
My understanding is that Rolex provides an international and transferable warranty... Hope that hasn't changed.

[RichM]

Originally Posted by blue16613

Not sure it will be as easy as you think. OP says he bought it via the gray market and it came with a Canadian warranty card.

Three little words come to mind, bill of sale.

[rjstuf001]

Originally Posted by Tebow15

No, bring it to an AD and THEY WILL MAIL IT FOR YOU!!

I've done this a couple of times already

Not to contradict a fellow gator but there are a few stories out there of AD's messing up instructions/relaying wrong info to the RSC and the customer having the wrong things done to their watch. You obviously had no issues at all using an AD so that's great.

I'd say since the process with the RSC is simple and straightforward, then deal with them directly, no added benefit in using a middle man. Up to you.

[Tebow15]

Originally Posted by rjstuf001

Not to contradict a fellow gator but there are a few stories out there of AD's messing up instructions/relaying wrong info to the RSC and the customer having the wrong things done to their watch. You obviously had no issues at all using an AD so that's great.



I'd say since the process with the RSC is simple and straightforward, then deal with them directly, no added benefit in using a middle man. Up to you.

When I used my AD, I made sure to WRITE DOWN MYSELF on card the instructions that RSC would see w watch. The AD employee was originally going to write them, but I said heck no.

This worked well.


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[Hodog16]

I bought my DD40 from an AD and they sent it to Dallas for warranty work. They handled shipping etc. They typed up the issue and I was clear for no polishing.

I also have the 116619 bought from a trusted seller with an international warranty card. If it needed to be sent in, I would probably ask the AD to do it but only because I have a great relationship with them. Otherwise dealing with Dallas directly is the way to go.

In the past others have reported only NYC being sticklers about providing a receipt, although one person asked Dallas and they said they wanted it too, but most here haven't reported an issue. If Dallas balks I say try the one in SF.

[Langnam]

I bought my WG Daytona from a TS. Nearly two years later while under warranty, my Canadian sourced Daytona needed a service.

RSC Dallas performed the work under warranty, no questions asked. I just needed to mail in the warranty card.

No worries.


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[Chadridv]

Originally Posted by kilyung

Call Dallas RSC at +1 214 871 0500 and ask for a shipping box. They'll go over the process with you. They also send you very clear instructions on how to ship to them.

Yeah this...

Keep in mind they might need to see a bill of sale since the AD origination is outside the US. I'd reach out to the seller to get their take on this too, you definitely want to do your due diligence on this, as RSC (at least here in NY) has been known to void the warranty and flag the watch if you present the watch without the proper documentation.

I know that sounds nuts and I don't mean to scare you, but ask your trusted seller about this.

[Langnam]

Originally Posted by Chadridv

Yeah this...

Keep in mind they might need to see a bill of sale since the AD origination is outside the US. I'd reach out to the seller to get their take on this too, you definitely want to do your due diligence on this, as RSC (at least here in NY) has been known to void the warranty and flag the watch if you present the watch without the proper documentation.

I know that sounds nuts and I don't mean to scare you, but ask your trusted seller about this.

I never bothered the TS, figured warranty is a warranty. Lo and behold, no issues.

If I were in the market again, I'd go TS all the way knowing my warranty would be valid.




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[Chadridv]

Originally Posted by Langnam

I never bothered the TS, figured warranty is a warranty. Lo and behold, no issues.

If I were in the market again, I'd go TS all the way knowing my warranty would be valid.




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Great news! So maybe I missed it in the thread. You sent the watch in already? No problems?

[Jeffreyc87]

Called rsc Dallas and they will honor warranty from Canadian ad with no bill of sale. I guess that could change once it is in the hands of their billing dept?

My main concern is sending a bnib 2 month old pm sub only to have it come back with dents dings and scrapes caused by a messy tech?

[kid4life]

Is there a RSC in Toronto? If so, why not send it there?

[Chadridv]

Originally Posted by Jeffreyc87

Called rsc Dallas and they will honor warranty from Canadian ad with no bill of sale. I guess that could change once it is in the hands of their billing dept?

My main concern is sending a bnib 2 month old pm sub only to have it come back with dents dings and scrapes caused by a messy tech?

Oh wait, is your name on the card? That should make a big difference.

[Boaters]

Originally Posted by old geezer

the best advice is this.

+1

[Juantxo]

Originally Posted by kilyung

Call Dallas RSC at +1 214 871 0500 and ask for a shipping box. They'll go over the process with you. They also send you very clear instructions on how to ship to them.

Exactly. Just don't tell them you bought it from the grey market (aka the euphemism "trusted seller").

[Langnam]

Originally Posted by Chadridv

Great news! So maybe I missed it in the thread. You sent the watch in already? No problems?

I don't think I created a TS service/ warranty thread. I just sent in the watch per RSC protocol about 6 months ago.






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[Jeffreyc87]

Originally Posted by Chadridv

Oh wait, is your name on the card? That should make a big difference.

Yes, my name is on the foreign Canadian ad card. Bought bnib from TFS 2 months ago.

[MVP]

This also happened to my WG Smurf almost 2 years to the day after I bought it - just stopped working and at the time that I noticed it had just been sitting in my safe for a couple months leading up to that, was weird and surprising to say the least.