New watch losing 3 minutes a day!

[Gazza67]

Ok, I alluded to this in my incoming post but, can anyone explain why a new 'green tag' Datejust 2 is losing nearly 3 minutes a day.
As i understand, the movement has been sent to cosc and possibly further calibrated after casing to +- 2 secs.
I purchased this watch from a reputable shop in the UK who are ADs for many of the main watch brands (omega, breitling, etc) but not Rolex.
My other question is, The watch was purchased in Austria in March, will I have any difficulties in getting this re calibrated by Rolex?

[gchee]

Send it back to any Rolex service centre

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[penguin78]

Hi if you have a valid guarantee card you should hopefully be ok.

Best to take watch to non-AD you purchased from and see what they say and go from there.

If they suggest take it to RSC and you are not far from London I would do this and see what RSC says. Hopefully if you show them guarantee card they would deal without any questions (obviously try not to let slip you didn't buy from AD to avoid complications).

Good luck! In terms of why watch is slow by nearly 3 mins so many possible reasons (impact / magnetised etc) so probably not worth guessing the sooner you get this sorted the better. All the best.

[padi56]

Originally Posted by Gazza67

Ok, I alluded to this in my incoming post but, can anyone explain why a new 'green tag' Datejust 2 is losing nearly 3 minutes a day.
As i understand, the movement has been sent to cosc and possibly further calibrated after casing to +- 2 secs.
I purchased this watch from a reputable shop in the UK who are ADs for many of the main watch brands (omega, breitling, etc) but not Rolex.
My other question is, The watch was purchased in Austria in March, will I have any difficulties in getting this re calibrated by Rolex?

First what is your testing method because its very unusual for any Rolex to be like you state.Have you given your watch a full manual wind before wearing,how long is watch worn for.Is it losing time on the wrist or while off the wrist, and your watch is not magnetised as in general that would make them speed up and run very erratic or even fully stop.Now if you have the warranty card and its been stamped by any official Rolex AD, any mechanical fault would be covered by the international warranty including regulation if needed..

[Gazza67]

Originally Posted by padi56

First what is your testing method because its very unusual for any Rolex to be like you state.Have you given your watch a full manual wind before wearing,how long is watch worn for.Is it losing time on the wrist or while off the wrist, and your watch is not magnetised as in general that would make them speed up and run very erratic or even fully stop.Now if you have the warranty card and its been stamped by any official Rolex AD, any mechanical fault would be covered by the international warranty including regulation if needed..

I have given the watch a complete wind and have worn it continuously since purchasing last Thursday.
The store has said to wear it for a couple of weeks to see if it settles down but it still appears to be losing about 6 seconds an hour!
Is the warranty card correctly filled in?

[mui.richard]

Originally Posted by Gazza67

I have given the watch a complete wind and have worn it continuously since purchasing last Thursday.
The store has said to wear it for a couple of weeks to see if it settles down but it still appears to be losing about 6 seconds an hour!
Is the warranty card correctly filled in?

Running in will NOT take the watch from losing 6 sec an hour to within +/-2 sec a day. That AD sounds full of it.

It's a new purchase, return for exchange or send it in to RSC.

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[nursejm]

That's unacceptable, my subC purchase 3days back.. i wear everyday is +1/-1 secs a day.. i can even regulate it by myself by putting in a certain position each night when I'm not wearing.




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[Gazza67]

It's frustrating but and long as it can be regulated I will be happy.
I just can't understand how a watch can leave the factory losing nearly 3 minutes a day after supposedly undergoing two lots of stringent tests!
It's been fully wound, constantly worn and verified against various time apps, radio, etc.

[mui.richard]

Originally Posted by Gazza67

It's frustrating but and long as it can be regulated I will be happy.
I just can't understand how a watch can leave the factory losing nearly 3 minutes a day after supposedly undergoing two lots of stringent tests!
It's been fully wound, constantly worn and verified against various time apps, radio, etc.

The particular watch could have been an old(er) stock with the new green tag. My understanding is that dealers were given the new green "Superlative Chronometer" tags to replace the old red tags for the stocks that are already at ADs when Rolex announced the new standard in early 2016. So that particular watch may have only passed the COSC tests un-cased. I know because my AD actually replaced the red tag with the green tag right in front of me when I purchased my Explorer II.

But regardless, I've previously checked with my local RSC and according to them, as long as the watch is purchased after the announcement of the new standard, Rolex will honor the new standard and regulate to +/-2 sec a day.

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[77T]

Originally Posted by Gazza67

Is the warranty card correctly filled in?

No - but that won't affect your warranty rights if you still have the original purchase receipt from that AD.

As for the movement, if it is truly out of spec, a regulation may be in order. Even a NOS made many years ago would perform better than you have described.

[mui.richard]

Originally Posted by 77T

No - but that won't affect your warranty rights if you still have the original purchase receipt from that AD.

As for the movement, if it is truly out of spec, a regulation may be in order. Even a NOS made many years ago would perform better than you have described.

Per OP the watch was not purchased from a Rolex AD.

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[Pangit]

My 8 month old DJII started losing several minutes a day. I took it into the RSC who fixed it and said it was something to do with the balance wheel. (English wasn't his first language so I think that's what he said) Anyway, it now runs about +2 secs a day and has done consistently for the last eighteen months.

Take it in to an RSC and get it looked at.


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[padi56]

Originally Posted by Gazza67

It's frustrating but and long as it can be regulated I will be happy.
I just can't understand how a watch can leave the factory losing nearly 3 minutes a day after supposedly undergoing two lots of stringent tests!
It's been fully wound, constantly worn and verified against various time apps, radio, etc.

Simply this the bare uncased movement is tested at the COSC to -4+6 to get the COSC certification and its time of testing only.Rolex then further test on a machine with movement it its case to the new -2+2 spec.What does this mean well same as the COSC at time of testing movement met said spec.Now quite a lot could happen to a watch from factory to final sale,so some could be out of spec.But if it does need regulation its quite a simple task takes around 30 minutes start to finish,but if sent back to Rolex could take weeks before you get watch back.Forget about all these time apps all you need is a quartz watch thats accurate enough for any test.How to test first give your watch a full manual wind thats 40 full crown turns clockwise only as they only wind on the forward wind.The set your watch with say a quartz watch/clock wear your watch as normal for 8 hours plus a day.Check time once daily only with same setting source write down the lose or gain do this for 5 days.Then average out the lose or gain over the 5 days for a accurate result.If still out of spec watch needs regulating its that simple.

[77T]

Originally Posted by mui.richard

Per OP the watch was not purchased from a Rolex AD.

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Yes, thus my comment about having a receipt from that AD. The receipt may be requested by RSC (as many here recall those discussions) - especially when a Rolex is presented for warranty service in a Country that is different than the one to which Rolex shipped to that AD.

[kauffee]

Originally Posted by 77T

Yes, thus my comment about having a receipt from that AD. The receipt may be requested by RSC (as many here recall those discussions) - especially when a Rolex is presented for warranty service in a Country that is different than the one to which Rolex shipped to that AD.

These stories were almost all NYC RSC requesting receipts from European AD warranty cards. And even then, it seemed like people got it done with a little bit of a conversation. Would think it's less of an issue for London RSC dealing with another eurozone (for now, heh) country.

Given that the OP didn't get it directly from an AD there's a chance it was mishandled somewhere along the line. Maybe "fell out the back of a truck" was literal in this case. Either way, it'll get fixed.

[watchwatcher]

Sorry to hear...but regulation is a fairly common and inexpensive procedure.

[77T]

Originally Posted by kauffee

These stories were almost all NYC RSC requesting receipts from European AD warranty cards. And even then, it seemed like people got it done with a little bit of a conversation. Would think it's less of an issue for London RSC dealing with another eurozone (for now, heh) country.



Given that the OP didn't get it directly from an AD there's a chance it was mishandled somewhere along the line. Maybe "fell out the back of a truck" was literal in this case. Either way, it'll get fixed.

Yes - but when a warranty card is blank where name should be, it could trigger the request for more documentation. Thus my advice.

[ras47]

At first glance I thought this was a complaint about 3 SECONDS per day so I tuned in to see the OP get flamed. But three MINUTES can only be explained by a mechanical problem. Like everybody has said, off to an RSC for you. There really is no other option.


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[Submariner SS]

Please bookmark this thread and update us with what happens. I am shocked indeed that a new watch would be 3 minutes off!

[toxicavenger]

Losing this much time it might be magnetized. Take it back to the shop you got it from and see if they will check that out for you. Or you can run it over a scanner at a store (if they are like the ones in the US) that use magnetic theft protection and demagnetize it.

[sensui]

Definitely not normal, the AD or their trusted watchmaker should regulate this.....if it is not consistent in the way it loses/gains extreme time like this (3 minutes today gain, 6 minutes loss tomorrow etc) it needs to go back to RSC. Good luck.

[enjoythemusic]

Easy fix, send to Rolex for regulation. Did that with the Sub here andn she is now fractions of a second off each day.