Back happy with Rolex (somewhat)

[touchdowntodd]

Follow up to my thread on my dssd vibrating and humming when held on angles

Watch back Today from Dallas RSC.. $0 charge, only Cost $50 and a month wait. . Returned with no explination as to what was wrong, no polish, no service warranty or papers brats the shipping ....

Seems like Rolex doesn't wana admit something

Ah well . Now debating trading for Hulk, Batman, or something else

[beshannon]

Glad to hear that it is fixed.

If you are still not happy with Rolex why would you ever consider another?

[touchdowntodd]

Originally Posted by beshannon

Glad to hear that it is fixed.

If you are still not happy with Rolex why would you ever consider another?

I'm. Not happy with something so basic being wrong on a 3yr old watch. . But most importantly, AD won't touch it with the depth rating. Sending it in for something so minor of a fix is more annoying than anything. And to think it could've cost me 700+.. debating a "regular" 40mm "regular" depth watch to atleast have something locally serviceable ... I understand depth rating isn't needed in my life, but I also understand them following Rolex rules closely as well with not opening it (numerous forum members have had the same issue, and I will never be the type to use a 3rd party smith that I don't personally know)

Not sure that makes sense. . You have a valid point .. but at this point, I can't afford the AP I'd love to have financially. So here I am (not complaining, 1st world problems ik)

[touchdowntodd]

Also.. frustrating they wouldn't even say what the issue was.. but in covering it, it's obviously on their end

I still say these new lubes will cause issues every 5 years

[skkali168]

Originally Posted by beshannon

Glad to hear that it is fixed.



If you are still not happy with Rolex why would you ever consider another?

Seems like he is more 50/50. Could go either way


Sent from my iPhone using Tapatalk Pro

[KBM]

Very strange that Rolex admits that the watch has a problem and won't disclose what that is to the owner

[beshannon]

Originally Posted by touchdowntodd

I still say these new lubes will cause issues every 5 years

Why?

[Warningshot]

Have you attempted to ask what this issue was? Maybe a phone call will result in understanding what the issue was.

[touchdowntodd]

Originally Posted by Warningshot

Have you attempted to ask what this issue was? Maybe a phone call will result in understanding what the issue was.

"Movement service" is all they're saying

[touchdowntodd]

Originally Posted by beshannon

Why?

That's all these new oils are designed for

[timeseek]

Originally Posted by touchdowntodd

"Movement service" is all they're saying

That is very concerning. As a purchaser of goods, the owner, in my opinion, should very well be afforded an answer as to what went wrong, what was fixed, and possible ways to avoid the situation from reoccurring. When a company does not disclose it, the consumer feels that something sneaky was done, and left with a suspicion that something could reoccur again. Not a good business practice. For the price paid, you deserve an explanation.

[ocwatching]

well glad at least it will be sorted by Rolex with minimal damage...
maybe trade toward the new SD43

[beshannon]

Originally Posted by touchdowntodd

I still say these new lubes will cause issues every 5 years

Originally Posted by touchdowntodd

That's all these new oils are designed for

I still do not understand why you believe there will be "issues every 5 years"

[touchdowntodd]

Originally Posted by beshannon

I still do not understand why you believe there will be "issues every 5 years"

A lot of people are seeing oils dried, etc which is causing issues. The "new" oil choice is starting to show its weakness, especially when the paths are not properly laid

Oil going "bad" that quickly can't do anything but cause issues. ..

My AD watch smith said he's had 7-8 newer watches that were "dried out" in the last 6-12 months alone

Point blank, Rolex would rather make you have to service more often. It's profitable. Vs the 90s etc and down when some owners went 20+ years without service

Theres actually a lot of discussion about the new lubes onlin already. . It's the equivalent of a car manufacturer knowingly using an inferior tran fluid. For years, we've been able to go without changes until issues. . A weak fluid would cause this to become "regular" maintenance. . When in the past did u hear of an undamaged, sealed watch having dried oils? Why do you think they've extended warranty? Not only for oils, but other production issues, they've been fixing a lot of 3,4,5 year old watches free. So why not market it as an extra peace of mind. ..

Bottom line is they're doing this knowingly .. creating a less reliable product in order to encourage revenue thru service. It's being talked about a lot, even at ADs.. I'm not the first, or last case.

[beshannon]

Originally Posted by touchdowntodd

A lot of people are seeing oils dried, etc which is causing issues. The "new" oil choice is starting to show its weakness, especially when the paths are not properly laid

Oil going "bad" that quickly can't do anything but cause issues. ..

My AD watch smith said he's had 7-8 newer watches that were "dried out" in the last 6-12 months alone

Point blank, Rolex would rather make you have to service more often. It's profitable. Vs the 90s etc and down when some owners went 20+ years without service

Theres actually a lot of discussion about the new lubes onlin already. . It's the equivalent of a car manufacturer knowingly using an inferior tran fluid. For years, we've been able to go without changes until issues. . A weak fluid would cause this to become "regular" maintenance. . When in the past did u hear of an undamaged, sealed watch having dried oils? Why do you think they've extended warranty? Not only for oils, but other production issues, they've been fixing a lot of 3,4,5 year old watches free. So why not market it as an extra peace of mind. ..

Bottom line is they're doing this knowingly .. creating a less reliable product in order to encourage revenue thru service. It's being talked about a lot, even at ADs.. I'm not the first, or last case.

Interesting, thank you. I have not heard of any of this and my three Rolex watches including my BLNR (purchased in 2015) are working just fine.

[Toivonen]

Originally Posted by touchdowntodd

I'm. Not happy with something so basic being wrong on a 3yr old watch. . But most importantly, AD won't touch it with the depth rating. Sending it in for something so minor of a fix is more annoying than anything. And to think it could've cost me 700+.. debating a "regular" 40mm "regular" depth watch to atleast have something locally serviceable ... I understand depth rating isn't needed in my life, but I also understand them following Rolex rules closely as well with not opening it (numerous forum members have had the same issue, and I will never be the type to use a 3rd party smith that I don't personally know)

Not sure that makes sense. . You have a valid point .. but at this point, I can't afford the AP I'd love to have financially. So here I am (not complaining, 1st world problems ik)

It's the price to pay in owning something special
In italy you have to send to Rolex Italia to servicing or fixing it, not only for the Comex chamber for the wr test, but also because only trained technicians can work on them.

The only strange thing is that you have not received any kind of info from Rolex, EVERY time a watch is returned they always send info papers about what was wrong and what they've done/changed in the watch

[touchdowntodd]

Originally Posted by Toivonen

It's the price to pay in owning something special
In italy you have to send to Rolex Italia to servicing or fixing it, not only for the Comex chamber for the wr test, but also because only trained technicians can work on them.

The only strange thing is that you have not received any kind of info from Rolex, EVERY time a watch is returned they always send info papers about what was wrong and what they've done/changed in the watch

That could be changing. My AD, and even when I called RSC both confirmed if it's done under "warranty" they're giving info less and less

[touchdowntodd]

And I've had friends get back from RSC recently with no break down other than "movement serviced"

As with my piece. . Nothing was replaced.. no parts. . Just a "movement service".. aka check, clean, oil. ..

In other words .. on a 45 month old watch. The issue was oil

[beshannon]

Originally Posted by touchdowntodd

And I've had friends get back from RSC recently with no break down other than "movement serviced"

As with my piece. . Nothing was replaced.. no parts. . Just a "movement service".. aka check, clean, oil. ..

In other words .. on a 45 month old watch. The issue was oil

Forgive me, but without any indication of what the issue is/was, your conclusion that it was the "oil" is false.

You received a checkup and quality check from RSC for the cost of shipping.

Have you considered that the vibrating and humming (most likely from the rotor) was not easy to duplicate and therefore a simple clean, oil and check was the prudent course of action? If they could not replicate the problem they sent it back. You now have a warranty on this work.

I really think you are reading far too much into this and searching for an answer which may not exist.

In any event good luck.

[touchdowntodd]

I'm going off the tech that told me he's seen this a ton lately. They could easily replicate, it was a bad vibration, and I called and they did note it, so they saw it

So .....

Clean, lube, replace not 1 part ...
..
The only thing left is low lube. And oddly enough they didn't and won't give any answer as to what was done. Rotor shaft, weight, etc replaced would be noted and an easy answer ...
But they keep fixing watches but not "fixing" anything

Had it not been a dssd, and had it been further out of warrant y, my ad said they'd easily bet on cleaning and new oil fixing the issue

So ....

I can either bet on a tech with 30+ years expertise, who keeps seeing this same thing. Bet on common knowledge of lubricants and the stuff they're using. Bet on why replacing no actual Parts fixed the issue. .

Or I could just trust that rolex is perfect, and had nothing to hide (which doesn't explain why they wouldn't tell me)..

Also, another thread just popped up on a 3 yr old Daytona with a vibration. . I bet his has same issue..

[touchdowntodd]

And please note. . I got no warranty ...

And that sucks to know if they couldn't replicate, they'd just send it back. I hope that's not true

For guys buying 8-30k watches, lots of "us" seem very content with some odd issues. .

[AK797]

If you've soured on the watch then replace it with the "easier" BLNR or LVc.

[SeaAndSky]

Originally Posted by touchdowntodd

Bottom line is they're doing this knowingly .. creating a less reliable product in order to encourage revenue thru service. It's being talked about a lot, even at ADs.. I'm not the first, or last case.

Proof please. If you're going to toss out internet conspiracy theories, back them up.

[Grnvette65]

I'm not trying to hi jack this thread but I have to think there could be some validity to a lube issue. I just paid 1300 dollars for a service on a purchased new from ad 2013 ss Daytona. The watch was not keeping the power reserve, was told lube dried out...I just sent in wife's datjust 31 mm for warranty work, the rotor all of a sudden makes noise. Watch again purchased new from same dealer 2 yrs ago. The dealer said oil dried up. The watch was Not hit dropped etc. case looks perfect. My previous rolexes have never been serviced and run fine( not looking to start debate service interval)

[stillsane]

This oil issue worries me because I am considering buying a newer Rolex. When did they start using this new oil?

[JR16]

Originally Posted by touchdowntodd

"Movement service" is all they're saying

Ha! That's exactly what my papers say for my Tudor BB that I just got back from Dallas RSC! But it's fixed under warranty, so who am I to complain


Sent from my iPhone using Tapatalk Pro

[touchdowntodd]

Originally Posted by Grnvette65

I'm not trying to hi jack this thread but I have to think there could be some validity to a lube issue. I just paid 1300 dollars for a service on a purchased new from ad 2013 ss Daytona. The watch was not keeping the power reserve, was told lube dried out...I just sent in wife's datjust 31 mm for warranty work, the rotor all of a sudden makes noise. Watch again purchased new from same dealer 2 yrs ago. The dealer said oil dried up. The watch was Not hit dropped etc. case looks perfect. My previous rolexes have never been serviced and run fine( not looking to start debate service interval)

Unfortunately, I believe we are only seeing the beginning ... hopefully we can get 5 years between service, bUT almost seems like 3 will be new "norm".. for a guy like me, that will push me out of the brand

[touchdowntodd]

Originally Posted by JR16

Ha! That's exactly what my papers say for my Tudor BB that I just got back from Dallas RSC! But it's fixed under warranty, so who am I to complain


Sent from my iPhone using Tapatalk Pro

I can't be the only one outside of my ad and I noticing a lot of "movement service" during warranty or closely after. . This is far from the previous "norm"

[sco]

Originally Posted by touchdowntodd

Unfortunately, I believe we are only seeing the beginning ... hopefully we can get 5 years between service, bUT almost seems like 3 will be new "norm".. for a guy like me, that will push me out of the brand

Where are the masses complaining that their watches aren't working after three years? Shouldn't they be posting here like crazy?

[Grnvette65]

Hopefully this is not the new norm, I hope my last 2 purchases are just bad luck as I'm thinking of acquiring a sky dweller