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Danny83 · 7 April 2018, 12:51 AM

Hmmm. 8mins long but pretty interesting http://digg.com/video/mercedes-service-fraud

mtrunner · 7 April 2018, 01:01 AM

Wow that is truly unbelievable. First of all I cannot believe they frauded the guy by charging him for services that were not rendered but then drive a customer car to pick up fast food. Unreal.

wantonebad · 7 April 2018, 01:01 AM

Slightly disturbing...

Alexwwjd · 7 April 2018, 01:06 AM

And it happens everywhere! :(

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MonBK · 7 April 2018, 01:23 AM

That's why I service at Jocke's.

RichM · 7 April 2018, 01:33 AM

What a bunch of dirt bags.

TheVTCGuy · 7 April 2018, 01:39 AM

I would love to hear the dealership managers response. Were those guys fired?

Jocke · 7 April 2018, 04:46 AM

Quote:

Originally Posted by MonBK

That's why I service at Jocke's.

I'm sorry I don't have 10 minutes for you at the moment.

MonBK · 7 April 2018, 08:26 AM

Quote:

Originally Posted by Jocke

I'm sorry I don't have 10 minutes for you at the moment.

I would feel like cheating going somewhere else so my 9 L Mobil 1 can sit in my trunk for a while.

Chewbacca · 7 April 2018, 08:27 AM

Quote:

Originally Posted by MonBK

I would feel like cheating going somewhere else so my 9 L Mobil 1 can sit in my trunk for a while.

9L

Wtf are you driving, a Unimog?

MonBK · 7 April 2018, 08:30 AM

Quote:

Originally Posted by Chewbacca

9L

Wtf are you driving, a Unimog?

This SOB takes 8.5 L.

A Unimog takes 14.5 L.

RHIII · 7 April 2018, 01:23 AM

Never ceases to amaze me.....what a joke.

I would LOVE to see the GMs face when he played back the recording — and then said I’m posting on the internet!!!!

Hahahahhaha 🤣

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mjclark32 · 7 April 2018, 01:28 AM

Literally just paid a $350 bill for returning my car without having the service A completed (400 miles over) I should have just sent them this video

superdog · 7 April 2018, 01:38 AM

wow. I watched the whole thing.

I saw something similar with a very limited challenger (I think it was a challenger) once.

It would piss me off to no end.

And then the service rep blamed him????? smh

Danny83 · 7 April 2018, 01:46 AM

Quote:

Originally Posted by superdog

wow. I watched the whole thing.

I saw something similar with a very limited challenger (I think it was a challenger) once.

It would piss me off to no end.

And then the service rep blamed him????? smh

Do you think Roberto is pissed?

superdog · 7 April 2018, 01:51 AM

Quote:

Originally Posted by Danny83

Do you think Roberto is pissed?

lmao. I am quite sure he is.

however, my guess is that he doesn't have to work with these guys anymore. I am assuming the are currently unemployed.

Dynamite_Kid19 · 7 April 2018, 04:51 AM

Quote:

Originally Posted by superdog

wow. I watched the whole thing.

I saw something similar with a very limited challenger (I think it was a challenger) once.

It would piss me off to no end.

And then the service rep blamed him????? smh

Was the Challenger 1 where the owners saw the service reps driving it around town and videoed them?

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superdog · 7 April 2018, 08:24 AM

Quote:

Originally Posted by Dynamite_Kid19

Was the Challenger 1 where the owners saw the service reps driving it around town and videoed them?

Sent from my Pixel XL using Tapatalk

Yes. That’s exactly the one.

They confronted the guy at a drive thru.

mtrunner · 7 April 2018, 01:54 AM

I wonder what the outcome of all this was? Also can there be criminal charges?

Spartacus · 7 April 2018, 02:16 AM

Wow, that would be a game changer for me.

antbkny · 7 April 2018, 02:20 AM

Seems like typical behavior, its just how the business is. The guys picked up ice-cream on a road test after the oil change. How much blood can you really call for? lol i doubt any service department would let a tech go because of running to the drive thru.

Abdullah71601 · 7 April 2018, 02:30 AM

Quote:

Originally Posted by antbkny

Seems like typical behavior, its just how the business is. The guys picked up ice-cream on a road test after the oil change. How much blood can you really call for? lol i doubt any service department would let a tech go because of running to the drive thru.

Is a road test required for this 10 minute oil change service?

antbkny · 7 April 2018, 03:08 AM

Quote:

Originally Posted by Abdullah71601

Is a road test required for this 10 minute oil change service?

The point im trying to make is that all of our cars are subject to things like this when you drop them off for service. They went for icecream. This is nothing!! lol

Abdullah71601 · 7 April 2018, 03:12 AM

Quote:

Originally Posted by antbkny

The point im trying to make is that all of our cars are subject to things like this when you drop them off for service. They went for icecream. This is nothing!! lol

My point is that they shouldn't be doing anything not prescribed in the service without the owners approval. If a 10 minute oil change doesn't require a road test, they shouldn't be out driving the car around. They can screw off in the dealership's inventory if they need to go joy riding in an S63 for ice cream.

If they didn't do the whole service in that 11 minutes, the dealership should be talking to some lawyers about defending their fraud case.

mtrunner · 7 April 2018, 03:14 AM

Quote:

Originally Posted by Abdullah71601

My point is that they shouldn't be doing anything not prescribed in the service without the owners approval. If a 10 minute oil change doesn't require a road test, they shouldn't be out driving the car around. They can screw off in the dealership's inventory if they need to go joy riding in an S63 for ice cream.

If they didn't do the whole service in that 11 minutes, the dealership should be talking to some lawyers about defending their fraud case.

I think it is a fraud case since they charged him for a transmission service that never happened.

Valenciawatchrepair · 7 April 2018, 03:19 AM

Quote:

Originally Posted by antbkny

Seems like typical behavior, its just how the business is. The guys picked up ice-cream on a road test after the oil change. How much blood can you really call for? lol i doubt any service department would let a tech go because of running to the drive thru.

According to this logic I should be wearing customers Rolex watches out to dinner, diving, washing the car, etc etc etc. No, just no. I'd demand a few things from this dealer.

1 - Full refund.
2 - They pay for the service at a shop I request.
3 - They pay for an interior detail at business of my choosing.

Bare minimum. Because, this video on Youtube will do the rest of the punishing.

EDIT: Sorry Abdullah71601, I didn't mean to quote you originally.

greggsiam · 7 April 2018, 03:20 AM

Quote:

Originally Posted by Abdullah71601

Is a road test required for this 10 minute oil change service?

Nope, never. I used to be a Porsche tech way back in the day and I never took a 911 for a test drive for a simple oil change. Oil leak, sure, it would be wrong not to, but a simple change of oil doesn't require anything but starting it and checking for leaks.

To play devil's advocate, I wonder if it's normal to drive all cars just to see if there is anything wrong? These guys obviously didn't give a damn, but it might be a normal thing to do to see if other problems exist once it is in for service.

Ruud Van Driver · 7 April 2018, 03:42 AM

If that was my car, I’d be having a real heavy conversation with the service manager.

ttomczak · 10 April 2018, 02:56 PM

Quote:

Originally Posted by greggsiam

Nope, never. I used to be a Porsche tech way back in the day and I never took a 911 for a test drive for a simple oil change. Oil leak, sure, it would be wrong not to, but a simple change of oil doesn't require anything but starting it and checking for leaks.

To play devil's advocate, I wonder if it's normal to drive all cars just to see if there is anything wrong? These guys obviously didn't give a damn, but it might be a normal thing to do to see if other problems exist once it is in for service.

With today’s Porsche’s they have to be driven after an oil change to verify the level since it’s all electronic. Pretty sure we are NOT better off with out our dipsticks.

BNA/LION · 7 April 2018, 02:29 AM

WOW! That is CrAzY.

At least the didn't do burnouts, donuts and drag race it!

7 April 2018, 12:51 AM	#1
Danny83 2024 ROLEX DATEJUST41 Pledge Member Join Date: Sep 2013 Real Name: Danny Location: Bay Area CA Watch: Yellow Gold Posts: 20,312	Guy leaves his dashcam on during Mercedes sercive Hmmm. 8mins long but pretty interesting http://digg.com/video/mercedes-service-fraud

7 April 2018, 01:01 AM	#3
wantonebad 2024 SubLV41 Pledge Member Join Date: Nov 2007 Location: USA Watch: 126600, 116500LN Posts: 12,849	Slightly disturbing... __________________ "I'm kind of a big deal... on a fairly irrelevant social media site that falsely inflates my fragile ego"

7 April 2018, 01:33 AM	#6
RichM 2024 SubLV41 Pledge Member Join Date: Mar 2015 Real Name: Richie Location: "Nowhere Man" Watch: out now,take care! Posts: 29,772	What a bunch of dirt bags. __________________ "I love to work at nothing all day" TRF #139960

7 April 2018, 01:28 AM	#13
mjclark32 "TRF" Member Join Date: Mar 2010 Real Name: MJC Location: PHL USA Watch: IWC, Rolex, AP Posts: 29,232	Literally just paid a $350 bill for returning my car without having the service A completed (400 miles over) I should have just sent them this video __________________

7 April 2018, 01:38 AM	#14
superdog 2024 Pledge Member Join Date: Oct 2011 Real Name: Seth Location: nj Watch: Omega Posts: 24,834	wow. I watched the whole thing. I saw something similar with a very limited challenger (I think it was a challenger) once. It would piss me off to no end. And then the service rep blamed him????? smh __________________ If happiness is a state of mind, why look anywhere else for it? IG: gsmotorclub IG: thesawcollection (Both mostly just car stuff)

7 April 2018, 01:01 AM	#2
mtrunner 2024 SubLV41 Pledge Member Join Date: Jan 2008 Real Name: Gary Location: Bozeman, MT Watch: 126508 Paul Newman Posts: 7,835	Wow that is truly unbelievable. First of all I cannot believe they frauded the guy by charging him for services that were not rendered but then drive a customer car to pick up fast food. Unreal.

7 April 2018, 01:06 AM	#4
Alexwwjd "TRF" Member Join Date: May 2009 Real Name: Alex Location: Texas Watch: Out!!! Posts: 2,352	And it happens everywhere! :( Sent from my iPhone using Tapatalk

7 April 2018, 01:23 AM	#5
MonBK Banned Join Date: Nov 2010 Location: Kingstown Posts: 58,279	That's why I service at Jocke's.

7 April 2018, 01:39 AM	#7
TheVTCGuy Banned Join Date: Jul 2008 Real Name: Paul Location: San Diego Watch: 126619LB Posts: 21,540	I would love to hear the dealership managers response. Were those guys fired?

7 April 2018, 01:23 AM	#12
RHIII Member Join Date: Jul 2014 Real Name: Roger Location: ... Watch: AP/Rolex/PP Posts: 6,309	Never ceases to amaze me.....what a joke. I would LOVE to see the GMs face when he played back the recording — and then said I’m posting on the internet!!!! Hahahahhaha 🤣 Sent from my iPhone using Tapatalk

7 April 2018, 01:54 AM	#19
mtrunner 2024 SubLV41 Pledge Member Join Date: Jan 2008 Real Name: Gary Location: Bozeman, MT Watch: 126508 Paul Newman Posts: 7,835	I wonder what the outcome of all this was? Also can there be criminal charges?

7 April 2018, 02:16 AM	#20
Spartacus "TRF" Member Join Date: Apr 2010 Location: DC Watch: Daytona Posts: 2,745	Wow, that would be a game changer for me.

7 April 2018, 02:20 AM	#21
antbkny "TRF" Member Join Date: Dec 2013 Real Name: Anthony Location: Brooklyn, NY Watch: Dblue Posts: 6,723	Seems like typical behavior, its just how the business is. The guys picked up ice-cream on a road test after the oil change. How much blood can you really call for? lol i doubt any service department would let a tech go because of running to the drive thru.

7 April 2018, 03:42 AM	#28
Ruud Van Driver "TRF" Member Join Date: Oct 2014 Real Name: Chopped Liver Location: S. Wales Valleys Watch: Mickey Mouse Posts: 9,926	If that was my car, I’d be having a real heavy conversation with the service manager. __________________ 116520 Black, 116610 LVc, 116660 D-Blue, 116610 LNc, 116622 Blue, PAM359, PAM689, PAM737 *"Why should you allow an AD to shake you down, just so you can buy a watch" - Grady Philpott* Card carrying member of TRF's Global Association of Retro-Grouch-Curmudgeons

7 April 2018, 02:29 AM	#30
BNA/LION 2024 SubLV41 Pledge Member Join Date: May 2011 Real Name: Larry Location: San Diego, CA Watch: ROLEX Posts: 25,655	WOW! That is CrAzY. At least the didn't do burnouts, donuts and drag race it! __________________ ✦ 28238 President DD 18K/YG ✦ 16610LN SS Sub ✦ 16613 18K/SS Serti ✦ 16550 Exp II Non-Rail Cream Dial ✦ Daytona C 116500 ✦ 126710 BLRO GMT-Master II ✦ NEXT-->? ⛳ Hole In One! 10/3/19 DMCC 5th hole, par 3, 168 yards w/ 4-Iron.

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