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goldmoon · 27 April 2018, 10:04 AM

Hello everyone,

I purchased a Ref #16234 Rolex 36mm Datejust from a dealer and was sent a 16014 instead.

How should I go about resolving this?

Sorry if this comes off as amateurish, it’s my first Rolex purchase.

Thanks in advance.

037 · 27 April 2018, 10:07 AM

Welcome to TRF

Call your AD and explain that you were sent the wrong reference. It's on them to correct it.

goldmoon · 27 April 2018, 10:19 AM

Quote:

Originally Posted by 037

Welcome to TRF

Call your AD and explain that you were sent the wrong reference. It's on them to correct it.

Thanks! and awaiting their response. Left a voicemail and email

Etschell · 27 April 2018, 10:20 AM

do not take the stickers off.

goldmoon · 27 April 2018, 10:21 AM

Quote:

Originally Posted by Etschell

do not take the stickers off.

It didn’t come with any. Probably should’ve mentioned it’s a Pre-owned piece.

Etschell · 27 April 2018, 10:27 AM

Quote:

Originally Posted by goldmoon

It didn’t come with any. Probably should’ve mentioned it’s a Pre-owned piece.

oh this is much easier then. did you see the watch before you bought it?

fskywalker · 27 April 2018, 10:28 AM

They should be able to resolve it for you. Picture?

goldmoon · 27 April 2018, 10:35 AM

Quote:

Originally Posted by Etschell

oh this is much easier then. did you see the watch before you bought it?

I ordered it online through their website so I wasn't able to see it.

goldmoon · 27 April 2018, 10:36 AM

Quote:

Originally Posted by Etschell

oh this is much easier then. did you see the watch before you bought it?

I bought it through their online website so I wasn't able to see it in person.

datejust24 · 27 April 2018, 10:40 AM

Was probably an honest mistake..how that would happen, I’m not really too sure though but nonetheless I’d contact your AD and politely explain that someone within their est has their head in their ass, then ask how is this situation going to get resolved...I would think they would be pretty understanding as it’s clealry a completely different watch...if not I’d dispute the charge if that’s even a possible recourse until it gets sorted

Old Expat Beast · 27 April 2018, 10:41 AM

Quote:

Originally Posted by goldmoon

I bought it through their online website so I wasn't able to see it in person.

Are you sure it was an AD?

goldmoon · 27 April 2018, 10:41 AM

Quote:

Originally Posted by fskywalker

They should be able to resolve it for you. Picture?

Ill post the link once I hit 10 posts haha...can't do so until then unfortunately.

goldmoon · 27 April 2018, 10:42 AM

Quote:

Originally Posted by Old Expat Beast

Are you sure it was an AD?

Yes, they're quite well known and have a ton of reviews

goldmoon · 27 April 2018, 10:43 AM

Quote:

Originally Posted by datejust24

Was probably an honest mistake..how that would happen, I’m not really too sure though but nonetheless I’d contact your AD and politely explain that someone within their est has their head in their ass, then ask how is this situation going to get resolved...I would think they would be pretty understanding as it’s clealry a completely different watch...if not I’d dispute the charge if that’s even a possible recourse until it gets sorted

Yeah, I'll wait and see what they say. Hopefully it'll get resolved quickly.

goldmoon · 27 April 2018, 10:47 AM

The stranger thing was that I was on the phone with a different sales rep on their after hours service and I explained that the Reference number in between the lugs was different than what I had purchased. He kept saying, "Rolex doesn't put their reference number on the watch itself." ?...

datejust24 · 27 April 2018, 10:47 AM

I would like to see the two pieces if you can post some pics ?

goldmoon · 27 April 2018, 10:49 AM

Quote:

Originally Posted by datejust24

I would like to see the two pieces if you can post some pics ?

I'll post a picture I just took

goldmoon · 27 April 2018, 10:49 AM

datejust24 · 27 April 2018, 10:49 AM

Quote:

Originally Posted by goldmoon

The stranger thing was that I was on the phone with a different sales rep on their after hours service and I explained that the Reference number in between the lugs was different than what I had purchased. He kept saying, "Rolex doesn't put their reference number on the watch itself." ?...

Hmmm...that sounds pretty dodgy man..

goldmoon · 27 April 2018, 10:54 AM

Quote:

Originally Posted by datejust24

Hmmm...that sounds pretty dodgy man..

I mean, the AD seems to be very reputable within the US market so I would hope its just the representative who's misinformed.

Old Expat Beast · 27 April 2018, 11:03 AM

Quote:

Originally Posted by goldmoon

I mean, the AD seems to be very reputable within the US market so I would hope its just the representative who's misinformed.

What's the name of this dealership?

goldmoon · 27 April 2018, 11:04 AM

Quote:

Originally Posted by Old Expat Beast

What's the name of this dealership?

Govberg (Watchbox)

kzm40 · 27 April 2018, 11:10 AM

I've used Govberg, have to say their service was excellent.

datejust24 · 27 April 2018, 11:16 AM

Never used them but they’ve definitely been around some time...as frustrating as this situation is, just let them know what has happened and give them a chance to make it right before getting too worked up...I’d be willing to bet they are aware of the mixup and won’t have any issues correcting this

teabags001 · 27 April 2018, 11:21 AM

Quote:

Originally Posted by goldmoon

Govberg (Watchbox)

I would not recommend them. They sent me a damaged watch and was told I could not return it because of the damage. Found definitive proof the watch was sent to me damaged. They agreed and then only wanted to refund me 90% as a restocking fee. Why should I have to pay a restocking fee on a watch that was sent to me damaged. This was in the end of January. As of today I have yet to receive my full refund. Use DavidSW I have heard of no such issues buying pre owned from him.

Sent from my iPad using Tapatalk

goldmoon · 27 April 2018, 11:30 AM

Quote:

Originally Posted by datejust24

Never used them but they’ve definitely been around some time...as frustrating as this situation is, just let them know what has happened and give them a chance to make it right before getting too worked up...I’d be willing to bet they are aware of the mixup and won’t have any issues correcting this

Yeah, I'm definitely willing to wait for a response. Just unfortunate that it had to be my first purchase...

goldmoon · 27 April 2018, 11:33 AM

Quote:

Originally Posted by teabags001

I would not recommend them. They sent me a damaged watch and was told I could not return it because of the damage. Found definitive proof the watch was sent to me damaged. They agreed and then only wanted to refund me 90% as a restocking fee. Why should I have to pay a restocking fee on a watch that was sent to me damaged. This was in the end of January. As of today I have yet to receive my full refund. Use DavidSW I have heard of no such issues buying pre owned from him.

Sent from my iPad using Tapatalk

Oh wow...yeah I would not be okay with having to pay a restocking fee for something that was not my fault...hopefully you'll receive your refund or I'd dispute the charge with my bank?

goldmoon · 28 April 2018, 12:48 AM

*UPDATE*

Heard back from the AD.

Will look for the correct Reference Number or process a full refund.

Would say the service has been great minus the wrong watch being sent.

eltonbalch · 28 April 2018, 01:05 AM

Quote:

Originally Posted by goldmoon

*UPDATE*

Heard back from the AD.

Will look for the correct Reference Number or process a full refund.

Would say the service has been great minus the wrong watch being sent.

That’s great! I have purchased several watches from Govberg over the last few years and each transaction was flawless. It has been more than a year since I’ve used them so I’m happy to see they responded to your concerns and you are happy with the result.

Aclockworkblue · 28 April 2018, 01:06 AM

Glad to hear its working out for you.

27 April 2018, 10:20 AM	#4
Etschell "TRF" Member Join Date: Dec 2013 Location: FL Watch: platinum sub Posts: 15,884	do not take the stickers off. __________________ If you wind it, they will run. 25 or 6 to 4.

27 April 2018, 10:28 AM	#7
fskywalker 2024 Pledge Member Join Date: Aug 2014 Real Name: Francisco Location: San Juan, PR Watch: Is Ticking ! Posts: 25,181	They should be able to resolve it for you. Picture? __________________ Francisco ♛ 16610 / 116264 Ω 168.022 / 2535.80.00 / 310.30.42.50.01.002 / 210.90.42.20.01.001 Zenith 02.480.405 2FA security enabled

27 April 2018, 10:04 AM	#1
goldmoon "TRF" Member Join Date: Apr 2018 Location: CA Watch: 16233 Posts: 82	AD Sold me wrong Ref # Datejust Hello everyone, I purchased a Ref #16234 Rolex 36mm Datejust from a dealer and was sent a 16014 instead. How should I go about resolving this? Sorry if this comes off as amateurish, it’s my first Rolex purchase. Thanks in advance.

27 April 2018, 10:07 AM	#2
037 2024 Pledge Member Join Date: Feb 2018 Location: USA Posts: 6,173	Welcome to TRF Call your AD and explain that you were sent the wrong reference. It's on them to correct it.

27 April 2018, 10:40 AM	#10
datejust24 "TRF" Member Join Date: Apr 2010 Real Name: Chris Location: Cincinnati,Ohio Watch: Rolexssss Posts: 3,504	Was probably an honest mistake..how that would happen, I’m not really too sure though but nonetheless I’d contact your AD and politely explain that someone within their est has their head in their ass, then ask how is this situation going to get resolved...I would think they would be pretty understanding as it’s clealry a completely different watch...if not I’d dispute the charge if that’s even a possible recourse until it gets sorted

27 April 2018, 10:47 AM	#15
goldmoon "TRF" Member Join Date: Apr 2018 Location: CA Watch: 16233 Posts: 82	The stranger thing was that I was on the phone with a different sales rep on their after hours service and I explained that the Reference number in between the lugs was different than what I had purchased. He kept saying, "Rolex doesn't put their reference number on the watch itself." ?...

27 April 2018, 10:49 AM	#18
goldmoon "TRF" Member Join Date: Apr 2018 Location: CA Watch: 16233 Posts: 82

27 April 2018, 11:10 AM	#23
kzm40 "TRF" Member Join Date: Apr 2009 Location: UK Posts: 713	I've used Govberg, have to say their service was excellent.

27 April 2018, 11:16 AM	#24
datejust24 "TRF" Member Join Date: Apr 2010 Real Name: Chris Location: Cincinnati,Ohio Watch: Rolexssss Posts: 3,504	Never used them but they’ve definitely been around some time...as frustrating as this situation is, just let them know what has happened and give them a chance to make it right before getting too worked up...I’d be willing to bet they are aware of the mixup and won’t have any issues correcting this

28 April 2018, 12:48 AM	#28
goldmoon "TRF" Member Join Date: Apr 2018 Location: CA Watch: 16233 Posts: 82	UPDATE Heard back from the AD. Will look for the correct Reference Number or process a full refund. Would say the service has been great minus the wrong watch being sent.

28 April 2018, 01:06 AM	#30
Aclockworkblue "TRF" Member Join Date: Feb 2017 Location: Chicago Posts: 175	Glad to hear its working out for you.

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