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JJohnson · 13 July 2018, 11:24 PM

I've just heard that on purchasing new Stainless Steel Rolex Models from AD's in the UK (& before the watch leaves the AD) they are removing all the 'as new' self-adhesive seals and are retaining the registration card for 12 mths. All this to stop the watches being immediately re-sold...

Sort of makes sense, but also somewhat devalues watches bought as a gift &/or causes unwanted hassle where there is a warranty repair in the initial 12mths after purchase.

Anybody able to confirm that this is the case in selective/all/none AD's?

Thanks

tyler1980 · 13 July 2018, 11:29 PM

depends on the AD and depends on your relationship and how much they trust you. I have my warranty card for my SS BLRO from a London AD.

I am 100% in favor of it for questionable or unknown purchasers. Its the only way you are getting the watch. If they didn't retain the card they wouldn't sell you the watch and hold it until a more known customer asks for it as its not worth them getting in trouble with Rolex with too many of their customers flipping watches. AD's are understandably nervous.

RMC12 · 13 July 2018, 11:34 PM

I picked up my CHNR and wife's YM this week and left with all the stickers still in place on both. They did keep the warranty cards however. Can't say I am bothered either way as have no intentions on moving them on.

GolfPunk · 13 July 2018, 11:51 PM

Quote:

Originally Posted by JJohnson

I've just heard that on purchasing new Stainless Steel Rolex Models from AD's in the UK (& before the watch leaves the AD) they are removing all the 'as new' self-adhesive seals and are retaining the registration card for 12 mths. All this to stop the watches being immediately re-sold...

Sort of makes sense, but also somewhat devalues watches bought as a gift &/or causes unwanted hassle where there is a warranty repair in the initial 12mths after purchase.

Anybody able to confirm that this is the case in selective/all/none AD's?

Thanks

I picked up my BLRO from goldsmiths yesterday, and I have a great relationshi0 with them.

Yes it’s true, all stickers are removed, the warranty card photocopies, the original retained for 12 months and you get the photocopy.

tyler1980 · 13 July 2018, 11:56 PM

Quote:

Originally Posted by GolfPunk

I picked up my BLRO from goldsmiths yesterday, and I have a great relationshi0 with them.

Yes it’s true, all stickers are removed, the warranty card photocopies, the original retained for 12 months and you get the photocopy.

Aurum group that seems to be standard practice to retain the card. I have not really seen an exception that im aware of.

Anyone buy from Goldsmiths, WoS, or M&W and get the card? just curious.

A lot of other AD's operate a case by case judgement.

GolfPunk · 13 July 2018, 11:58 PM

Quote:

Originally Posted by tyler1980

Aurum group that seems to be standard practice to retain the card. I have not really seen an exception that im aware of.

Anyone buy from GS, WoS, or M&W and get the card? just curious.

A lot of other AD's operate a case by case judgement.

Watches of Switzerland are party of the Aurum group

JJohnson · 14 July 2018, 12:13 AM

Tyler1980 - Goldsmiths was where I heard of this first...

tyler1980 · 14 July 2018, 12:18 AM

Quote:

Originally Posted by JJohnson

Tyler1980 - Goldsmiths was where I heard of this first...

there is a group wide "policy" for all 3 brands of AD's. The email has been posted here previously.

Just wondering if there was any wiggle room for people they know well. I haven't seen any indication though. I know of a few other AD's who keep cards for some but not for other customers so its a bit more flexible.

AK797 · 14 July 2018, 12:20 AM

Pretty standard policy now, Rolex can hardly care about people buying as gifts when they have so many who want to buy for themselves who have to wait many months now. Getting rid of flippers is priority one now and rightly so.

jaySL350 · 14 July 2018, 12:26 AM

Policy seems to be holding warranty cards for a year but the grays are
getting around it by providing photo copys of the swiped card,,,,,
So good intentions have been scuppered at the first hurdle,,
16k for a ss blro,thank you very much,,,,,

JJohnson · 14 July 2018, 12:35 AM

tyler1980 - Could you link me to the previous post with the email referenced?

rudestew · 14 July 2018, 12:43 AM

Quote:

Originally Posted by JJohnson

I've just heard that on purchasing new Stainless Steel Rolex Models from AD's in the UK (& before the watch leaves the AD) they are removing all the 'as new' self-adhesive seals and are retaining the registration card for 12 mths. All this to stop the watches being immediately re-sold...

Sort of makes sense, but also somewhat devalues watches bought as a gift &/or causes unwanted hassle where there is a warranty repair in the initial 12mths after purchase.

Anybody able to confirm that this is the case in selective/all/none AD's?

Thanks

There was a 126710 sold on eBay with a photocopy of the warranty card so that idea of keeping the card is not going to work . If everything was in place and knowing now that the AD are keeping the cards it would not put me off buying

Sandpit · 14 July 2018, 02:11 AM

David M Robinson are keeping the warranty cards too

CashGap · 14 July 2018, 02:15 AM

Quote:

Originally Posted by jaySL350

Policy seems to be holding warranty cards for a year but the grays are
getting around it by providing photo copys of the swiped card,,,,,
So good intentions have been scuppered at the first hurdle,,
16k for a ss blro,thank you very much,,,,,

Yeah, they are attempting to defeat the laws of economics.

Just peg the MSRP to the market value and stop all the games.

tyler1980 · 14 July 2018, 02:19 AM

Quote:

Originally Posted by JJohnson

tyler1980 - Could you link me to the previous post with the email referenced?

there are a lot of these threads and its buried in one of them.

Basically they have a group wide expression of interest form you fill out when you want a waitlist watch and they check your name centrally and if you are on multiple WL for the same watch at any of their other stores (and they have a ton of locations) you get removed and you don't get the watch. They also say they are holding the warranty card for 12 months and you get a photocopy for your records. April 1 is when it took effect i believe.

tyler1980 · 14 July 2018, 02:28 AM

Quote:

Originally Posted by jaySL350

Policy seems to be holding warranty cards for a year but the grays are
getting around it by providing photo copys of the swiped card,,,,,
So good intentions have been scuppered at the first hurdle,,
16k for a ss blro,thank you very much,,,,,

IMO the photocopy the AD provides is for record keeping... IE for your insurance company and to provide you with all your watch's details. I don't think its valid for warranty work and you still need to have your AD ship it to Rolex for you if it breaks in the first year or to give you the physical card (which they will if you have a broken watch).

I contend these watches sold on by flippers with photocopies are selling a watch that isnt warranted as you need to "provide the card" to have a warranty fix and an image of the card is not the card.

The AD probably isnt going to give the card to whoever bought it next as they will return it to the original purchaser after a year. Therefore again, no warranty and no card for the 2nd purchaser.

emtee · 14 July 2018, 03:10 AM

Quote:

Originally Posted by tyler1980

IMO the photocopy the AD provides is for record keeping... IE for your insurance company and to provide you with all your watch's details. I don't think its valid for warranty work and you still need to have your AD ship it to Rolex for you if it breaks in the first year or to give you the physical card (which they will if you have a broken watch).

I contend these watches sold on by flippers with photocopies are selling a watch that isnt warranted as you need to "provide the card" to have a warranty fix and an image of the card is not the card.

The AD probably isnt going to give the card to whoever bought it next as they will return it to the original purchaser after a year. Therefore again, no warranty and no card for the 2nd purchaser.

Are you sure you need the card for warranty work? Rolex know when the watch was sold (I assume) and therefore if it is still in warranty. What if you had it and genuinely lost it?

tyler1980 · 14 July 2018, 03:17 AM

Quote:

Originally Posted by emtee

Are you sure you need the card for warranty work? Rolex know when the watch was sold (I assume) and therefore if it is still in warranty. What if you had it and genuinely lost it?

It’s in the wording of the warranty. You need to provide the card so they absolutely could refuse on a technicality.

Rolex knows the watch should be under warranty but it doesn't matter if you don't supply the required documentation.

emtee · 14 July 2018, 03:23 AM

Quote:

Originally Posted by tyler1980

It’s in the wording of the warranty. You need to provide the card

Sent from my iPhone using Tapatalk

Fair do’s. Not sure what the laws are around warranty and transfer of ownership. Fortunately never had to test it :)

tyler1980 · 14 July 2018, 03:27 AM

Quote:

Originally Posted by emtee

Fair do’s. Not sure what the laws are around warranty and transfer of ownership. Fortunately never had to test it :)

this has nothing to do with ownership transfer. Its the terms of what you need to give them for a warranty to be valid. Warranty follows the watch if you have a card. If i lose my card i probably lose my warranty too even if im the original purchaser.

To me it seems like a round about way to make a transferrable warranty non transferrable for 12 months. And after that the original purchaser probably isnt going to forward it on to whoever they flipped it to so the entire 5 years could be null.

Beckster · 14 July 2018, 03:27 AM

Got my Explorer from Wempe New Bond Street in London last week or so. Bracelet sized, stickers removed but warranty card was given to me.

tyler1980 · 14 July 2018, 03:31 AM

Quote:

Originally Posted by Beckster

Got my Explorer from Wempe New Bond Street in London last week or so. Bracelet sized, stickers removed but warranty card was given to me.

same with me

staggerlee46 · 14 July 2018, 03:35 AM

I bought a Polar Explorer 2 from a London branch of M & W the other week. Walked out with stickers intact and the Warranty Card. No previous relationship with them. The guy who served me was not even aware of the practice of withholding Warranty Cards.

Sent from my iPhone using Tapatalk

rudestew · 14 July 2018, 03:45 AM

Quote:

Originally Posted by tyler1980

IMO the photocopy the AD provides is for record keeping... IE for your insurance company and to provide you with all your watch's details. I don't think its valid for warranty work and you still need to have your AD ship it to Rolex for you if it breaks in the first year or to give you the physical card (which they will if you have a broken watch).

I contend these watches sold on by flippers with photocopies are selling a watch that isnt warranted as you need to "provide the card" to have a warranty fix and an image of the card is not the card.

The AD probably isnt going to give the card to whoever bought it next as they will return it to the original purchaser after a year. Therefore again, no warranty and no card for the 2nd purchaser.

It is valid for warranty work , I just don’t think this will work .

emtee · 14 July 2018, 03:48 AM

Quote:

Originally Posted by tyler1980

this has nothing to do with ownership transfer. Its the terms of what you need to give them for a warranty to be valid. Warranty follows the watch if you have a card. If i lose my card i probably lose my warranty too even if im the original purchaser.

To me it seems like a round about way to make a transferrable warranty non transferrable for 12 months. And after that the original purchaser probably isnt going to forward it on to whoever they flipped it to so the entire 5 years could be null.

Sure understand what they say in their warranty wording but I’m questioning whether it’s actually legal to refuse someone warranty work if they can prove (in this case with a photocopy) that the watch is still in its warranty period.

ragsk · 14 July 2018, 04:14 AM

Picked up and SD43 from a London AD a few days ago and walked out with everything. They knew I was buying it for my younger son and they registered it in his name etc.

No issues or discussion about them keeping the warranty card etc.

Waddy1 · 14 July 2018, 04:35 AM

Yeah, when I picked mine up from Goldsmiths, they kept the card. I am not concerned. I also think that if I actually made a fuss, there was a chance they would have given it me.
They sent me an email with all the info needed.

Nairn1980 · 14 July 2018, 05:06 AM

This is how it’s all going now.

If buying a BLNR, HULK, Daytona (SS), SD43, SS SkyD, JC Deepsea etc expect sticker removal and potential loss of the card for 12 months.

(Models like Milgauss, Explorer 1&2, YM, Datejusts etc unlikely to be affected.)

Expect it and you won’t be disappointed :)

Ped22 · 14 July 2018, 05:11 AM

Depends on the AD. I bought my DJ and BLNR from a UK AD and they took some of stickers off both and gave me the warranty card.

Sent from my iPhone using Tapatalk

Robbyman · 14 July 2018, 05:25 AM

I picked up my BLRO without card but with stickers.

The stickers have fallen off now through and the watch is scratched!

13 July 2018, 11:24 PM	#1
JJohnson "TRF" Member Join Date: Feb 2011 Location: UK Posts: 6	New Rolex Purchases (UK) I've just heard that on purchasing new Stainless Steel Rolex Models from AD's in the UK (& before the watch leaves the AD) they are removing all the 'as new' self-adhesive seals and are retaining the registration card for 12 mths. All this to stop the watches being immediately re-sold... Sort of makes sense, but also somewhat devalues watches bought as a gift &/or causes unwanted hassle where there is a warranty repair in the initial 12mths after purchase. Anybody able to confirm that this is the case in selective/all/none AD's? Thanks

13 July 2018, 11:29 PM	#2
tyler1980 "TRF" Member Join Date: Apr 2015 Location: Houston Posts: 17,622	depends on the AD and depends on your relationship and how much they trust you. I have my warranty card for my SS BLRO from a London AD. I am 100% in favor of it for questionable or unknown purchasers. Its the only way you are getting the watch. If they didn't retain the card they wouldn't sell you the watch and hold it until a more known customer asks for it as its not worth them getting in trouble with Rolex with too many of their customers flipping watches. AD's are understandably nervous. __________________ Instagram: tyler.watches current collection: Patek 5164A, Patek 5524G, Rolex Platinum Daytona 116506, Rolex Sea Dweller 43 126600, Rolex GMT II 116710LN, AP 15400ST (silver), Panerai 913, Omega Speedmaster moonwatch, Tudor Black Bay (Harrods Edition)

14 July 2018, 03:27 AM	#21
Beckster "TRF" Member Join Date: Nov 2017 Location: Singapore Watch: 16710 BLRO Posts: 836	Got my Explorer from Wempe New Bond Street in London last week or so. Bracelet sized, stickers removed but warranty card was given to me. __________________ Rolex Only Please

13 July 2018, 11:34 PM	#3
RMC12 "TRF" Member Join Date: Jan 2013 Real Name: Jon Location: UK Watch: Smurf/Hulk/1680 Posts: 2,920	I picked up my CHNR and wife's YM this week and left with all the stickers still in place on both. They did keep the warranty cards however. Can't say I am bothered either way as have no intentions on moving them on.

14 July 2018, 12:13 AM	#7
JJohnson "TRF" Member Join Date: Feb 2011 Location: UK Posts: 6	Tyler1980 - Goldsmiths was where I heard of this first...

14 July 2018, 12:20 AM	#9
AK797 2024 Pledge Member Join Date: Feb 2010 Real Name: Neil Location: UK Watch: ing ships roll in Posts: 59,369	Pretty standard policy now, Rolex can hardly care about people buying as gifts when they have so many who want to buy for themselves who have to wait many months now. Getting rid of flippers is priority one now and rightly so.

14 July 2018, 12:26 AM	#10
jaySL350 "TRF" Member Join Date: Jul 2016 Real Name: jay Location: North London Watch: BBG,Hulk,16013,DJB Posts: 3,278	Policy seems to be holding warranty cards for a year but the grays are getting around it by providing photo copys of the swiped card,,,,, So good intentions have been scuppered at the first hurdle,, 16k for a ss blro,thank you very much,,,,,

14 July 2018, 12:35 AM	#11
JJohnson "TRF" Member Join Date: Feb 2011 Location: UK Posts: 6	tyler1980 - Could you link me to the previous post with the email referenced?

14 July 2018, 02:11 AM	#13
Sandpit "TRF" Member Join Date: Jan 2018 Location: Middle East Posts: 1,808	David M Robinson are keeping the warranty cards too

14 July 2018, 03:35 AM	#23
staggerlee46 "TRF" Member Join Date: Feb 2018 Location: London Posts: 1	I bought a Polar Explorer 2 from a London branch of M & W the other week. Walked out with stickers intact and the Warranty Card. No previous relationship with them. The guy who served me was not even aware of the practice of withholding Warranty Cards. Sent from my iPhone using Tapatalk

14 July 2018, 04:14 AM	#26
ragsk Banned Join Date: Jun 2018 Location: USA Posts: 1,505	Picked up and SD43 from a London AD a few days ago and walked out with everything. They knew I was buying it for my younger son and they registered it in his name etc. No issues or discussion about them keeping the warranty card etc.

14 July 2018, 04:35 AM	#27
Waddy1 "TRF" Member Join Date: Jun 2018 Location: Manchester U.K Watch: Rolex Sub date. Posts: 129	Yeah, when I picked mine up from Goldsmiths, they kept the card. I am not concerned. I also think that if I actually made a fuss, there was a chance they would have given it me. They sent me an email with all the info needed.

14 July 2018, 05:06 AM	#28
Nairn1980 "TRF" Member Join Date: Jan 2010 Location: UK Watch: GMT Posts: 8,385	This is how it’s all going now. If buying a BLNR, HULK, Daytona (SS), SD43, SS SkyD, JC Deepsea etc expect sticker removal and potential loss of the card for 12 months. (Models like Milgauss, Explorer 1&2, YM, Datejusts etc unlikely to be affected.) Expect it and you won’t be disappointed :)

14 July 2018, 05:11 AM	#29
Ped22 "TRF" Member Join Date: Jun 2018 Location: UK Posts: 167	Depends on the AD. I bought my DJ and BLNR from a UK AD and they took some of stickers off both and gave me the warranty card. Sent from my iPhone using Tapatalk

14 July 2018, 05:25 AM	#30
Robbyman "TRF" Member Join Date: Dec 2013 Location: Blighty (England) Watch: Daytona/Pepsi/Sub Posts: 1,517	I picked up my BLRO without card but with stickers. The stickers have fallen off now through and the watch is scratched!

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