Broken strap - lost GMT II

[davidab]

Hi,

The pin on my GMT II SS broke when skiing, luckily I saw the watch fall and managed to find it.

I subsequently had the strap repaired at a main dealer in Vienna who seemed to offer a very good and cheap service - €33 to check and repair the strap.

Unfortunately a few months later when on a run the watch was lost, I did not notice this time.

My question is whether anyone here thinks the Jeweller bares any responsibility for this loss and their service liability insurance should cover it. For the avoidance of any doubt, the watch wasnt damaged by me subsequent to this repair and I believed it was in perfect order.

The Rolex website says that full services carry a 2 year guarantee.

Thanks for your thoughts.
David

[RolexNorth]

You're dreaming. You should have had it insured.

[Auto16610]

If it broke the first time without any repair then why assume that it broke the 2nd time with a repair? Sorry to hear it was lost. I guess it isn't safe to wear a Rolex while skiing.

[zaydans]

Is it safe to wear your Rolex when skiing? No
Is it safe to wear your Rolex when running? Seems like a no too.
Can you blame the jeweler that fitted the strap months later? Hell no.

[Jerodp716]

The oyster bracelet failed or an aftermarket strap??

[Tools]

Originally Posted by davidab

. . .The Rolex website says that full services carry a 2 year guarantee.

Thanks for your thoughts.
David

Guarantees are not for loss or damage, they are guarantees regarding their work.

If you found the watch and it was determined that their workmanship had failed, they would redo the work; without the watch you have no claim.

In 30 years of wearing a Rolex and skiing, running, biking, mountain climbing and other adventures I have never had a bracelet fail.

[Dilemma]

Originally Posted by zaydans

Is it safe to wear your Rolex when skiing? No

See? There you go. He shoulda asked. Actually, I’m sure that has been asked at some point here you just have to locate the thread.

[gttime]

Sorry for your loss but no way this would be covered.

[Laszlo]

I'm very sorry for your loss. It must be painful. I have never lost a watch, or had one fall off. I inspect them every-so-often, like I check the oil in my car every 2-weeks. It's good practice because sh/t happens.

[jstan9]

Originally Posted by davidab

Hi,

The pin on my GMT II SS broke when skiing, luckily I saw the watch fall and managed to find it.

I subsequently had the strap repaired at a main dealer in Vienna who seemed to offer a very good and cheap service - €33 to check and repair the strap.

Unfortunately a few months later when on a run the watch was lost, I did not notice this time.

My question is whether anyone here thinks the Jeweller bares any responsibility for this loss and their service liability insurance should cover it. For the avoidance of any doubt, the watch wasnt damaged by me subsequent to this repair and I believed it was in perfect order.

The Rolex website says that full services carry a 2 year guarantee.

Thanks for your thoughts.
David

Where does “full service” come into this? Someone replaced the bracelet for 33 euro? That’s not a service.

[jstan9]

Originally Posted by zaydans

Is it safe to wear your Rolex when skiing? No
Is it safe to wear your Rolex when running? Seems like a no too.
Can you blame the jeweler that fitted the strap months later? Hell no.

Something off here. I ran with my SS/PL YM for years and it was fine. Perhaps there was a defect but the time to bring it to Rolex was the first time it broke, assuming it was still under warranty? I’m a bit lost on this story.

[GB-man]

Sorry to hear man but no chance they are covering that.

[Wobbly]

Originally Posted by Tools

Guarantees are not for loss or damage, they are guarantees regarding their work.

If you found the watch and it was determined that their workmanship had failed, they would redo the work; without the watch you have no claim.

In 30 years of wearing a Rolex and skiing, running, biking, mountain climbing and other adventures I have never had a bracelet fail.

I've had the bracelet on a TT GMT fail, it was my only Rolex at the time and worn everyday for about 14 years. One day in the gym, the riveted pin holding the clasp failed, lucky I caught it before it fell, and a cheap easy fix through my local jeweller.

[tyler1980]

Originally Posted by davidab

Hi,

The Rolex website says that full services carry a 2 year guarantee.

Thanks for your thoughts.
David

if its a strap, then no Rolex wont cover it. There are reports they wont even guarantee the SD43's bracelet intregity if you remove the divers extension and have you sign a waver.

If your 3rd party strap fails, thats not on Rolex.

In any case, what you had done is in no way a "full service"

[bondtoys]

So many questions are open here

What does the OP mean with „pin“? Springbar, or bracelet ( he speaks about strap) link pin or screw?

Op speaks about multiple repairs? Was it always at the same spot or on differnt worn out pins?

Assuming that bracelet was meant, Jubilee or Oyster, Steel or TT?

Main dealer means AD or third party? What as fixed and how?


My first guess would be a worn out Jubilee bracelet that has been fixed on several spots, I am afraid that the op will be alone with the lost watch.

[Onikage]

What did the work entail with the 'fix'?

[padi56]

Originally Posted by davidab

Hi,

The pin on my GMT II SS broke when skiing, luckily I saw the watch fall and managed to find it.

I subsequently had the strap repaired at a main dealer in Vienna who seemed to offer a very good and cheap service - €33 to check and repair the strap.

Unfortunately a few months later when on a run the watch was lost, I did not notice this time.

My question is whether anyone here thinks the Jeweller bares any responsibility for this loss and their service liability insurance should cover it. For the avoidance of any doubt, the watch wasnt damaged by me subsequent to this repair and I believed it was in perfect order.

The Rolex website says that full services carry a 2 year guarantee.

Thanks for your thoughts.
David

What pin broke in your bracelet was it a spring-bar in clasp if so a very simple DIY fix, and its the wearers responsibility to check screws,and pins periodically for tightness.

[jimcarver]

Geez tough crowd. Not sure why "something is off" or he is getting accused of having a third party bracelet (presumably because he called it a strap but I think we can assume he means bracelet). Seem quite straightforward to me, the bracelet broke skiing, it was repaired and he assumed the repair wasn't carried out properly causing it to fail again.
But I do agree with everyone that you have no chance on any sort of claim.

[fskywalker]

Originally Posted by jimcarver

Geez tough crowd. Not sure why "something is off" or he is getting accused of having a third party bracelet (presumably because he called it a strap but I think we can assume he means bracelet). Seem quite straightforward to me, the bracelet broke skiing, it was repaired and he assumed the repair wasn't carried out properly causing it to fail again.
But I do agree with everyone that you have no chance on any sort of claim.

[Devildog]

Originally Posted by davidab

Hi,

The pin on my GMT II SS broke when skiing, luckily I saw the watch fall and managed to find it.

I subsequently had the strap repaired at a main dealer in Vienna who seemed to offer a very good and cheap service - €33 to check and repair the strap.

Unfortunately a few months later when on a run the watch was lost, I did not notice this time.

My question is whether anyone here thinks the Jeweller bares any responsibility for this loss and their service liability insurance should cover it. For the avoidance of any doubt, the watch wasnt damaged by me subsequent to this repair and I believed it was in perfect order.

The Rolex website says that full services carry a 2 year guarantee.

Thanks for your thoughts.
David

Hi David

For you to have any claim against the repairing AD you would require to prove that they were either negligent in the repair or directly responsible for a failure elsewhere. Effectively proving their actions were directly responsible for your financial loss.

Irrespective of whether you had a genuine bracelet or aftermarket strap.

This is often a difficult thing to prove at the best of times. Unfortunately, having lost the watch, this would be impossible to prove as the watch could easily have broken at some other point for which they had no responsibility.

And on that basis, you have no claim

Was the watch insured?

[hoppes-no9]

Originally Posted by davidab

Hi,

My question is whether anyone here thinks the Jeweller bares any responsibility for this loss and their service liability insurance should cover it.

Absolutely not.

[FirstF80InSpace]

It happened a few months later. There is no way it's the jewellers fault.

Sorry to hear about your loss, but the blame is totally on you.

Hopefully you have insurance to cover the loss.

[oldman2005]

If you have disposable resources or you're a lawyer yourselves, maybe you can sue the store and let us know the outcome. Beside that I often wear a $160 titanium Citizen while mountain biking, I wouldn't want to lose or damage a $20,000 (market valued) SS BLRO GMT on the trails nowaday.

[Brew]

Sorry, but I don't think you have any way to prove the jeweler was the cause of your loss. And if you tried, the jeweler might even claim you were on notice due to the first incident, if not negligent, in wearing the watch for such activities. Hard to drum up sympathy for this fact pattern outside of this forum, in any case.

[KBM]

Sorry to hear. It doesn't seem like the repair jeweler would be liable at all, unfortunately.

[GreatScott]

Nothing says "thanks" like trying to blame the jeweller months later. Maybe it's the strap, probably purloin in which case you should know better. Also, why did you not switch to bracelet after the first incident?

[tudorbaja27]

Agree with most here - you're dreaming fi you think the jeweler is at fault. S**t happens mate

[jlovda]

Originally Posted by davidab

Hi,

The pin on my GMT II SS broke when skiing, luckily I saw the watch fall and managed to find it.


David

You're lucky you weren't water skiing.

[101031-28]

Sorry to hear OP. Not sure what you mean by 'strap'... Rolex bracelet? Aftermarket strap? Nylon, rubber, metal? I suppose if it was on a Rolex bracelet and failed on you that first time, a trip to service center would have been a better choice, sorry. I don't think you have any recourse against the jeweler that fixed it for 33 euros.. Do you have any written warranty for their work? Too many unanswered questions..

[R!$]

sorry for your loss