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MikeyV · 21 May 2019, 02:04 AM

So, I finally broke down and took my slow DJ41 into the dealer where I bought it. The day before, I was at another dealer, and asked about checking the watch out on a timegrapher.

Backstory: DJ41 new in June 2018, ran perfect, fell to losing 6-10 seconds a day every day. Ran fine otherwise, power reserve very good.

The timegrapher showed an amplitude of 207 degrees, -9 sps. He de-maged it and it showed 227 degrees , -4 spd (in the FU position).
I timed it myself for two more days, and it was the same as always, -6 spd.

So I take it to my dealer, and they were talking about having their watchmaker OPEN IT! I reminded him that it was under warranty, and he said something to the effect that they were recently elevated to some status among dealers, where Rolex lets them do warranty work.

I've never heard of that, and told him so.

I left the dealer asking them to do a full reading on the timegrapher, and NOT open it. I asked them to call me after they'd checked it out.

Has anyone heard of this? I was under the assumption (and I told the guy at the AD) that all warranty work goes right to RSC.

He it could go to RSC, if that's what I want.

Thanks for any help!

pepsiretail · 21 May 2019, 02:08 AM

The dealer is either an authorized Rolex service center or not.

If they are, fine.

If they are not, report this outrageous chicanery to Rolex.

MikeyV · 21 May 2019, 02:11 AM

They are an Authorized Dealer. A large one.

ChipotleBanana · 25 May 2019, 03:28 AM

Quote:

Originally Posted by MikeyV

They are an Authorized Dealer. A large one.

So what is the issue? You're concerned about them opening the watch to fix and issue under warranty?

MikeyV · 25 May 2019, 04:02 AM

Quote:

Originally Posted by ChipotleBanana

So what is the issue? You're concerned about them opening the watch to fix and issue under warranty?

Yes. Did you read the thread?

pepsiretail · 21 May 2019, 02:16 AM

Service center and Dealer are two completely different things.

watchmaker · 21 May 2019, 02:18 AM

What your dealer has said is accurate. An external (non Rolex owned) workshop can either be an ‘accredited workshop’ or an ‘authorised service centre’.

If they are the latter they are indeed authorised to perform warranty work, and for invoiced work they print the same green service warranty cards you get from Rolex giving you a two year service warranty honoured by Rolex and any other service centre worldwide.

Coopdog · 21 May 2019, 02:19 AM

If the watch is under warranty and is having issues (I’d say -9 or -6 s/d is an issue) send it to RSC and have them fix it under warranty. The AD can’t do anything if they can’t open it.

Sent from my iPhone using Tapatalk

pepsiretail · 21 May 2019, 02:21 AM

Just ask point blank are they also an authorized service center.

watchmaker · 21 May 2019, 02:24 AM

Quote:

Originally Posted by pepsiretail

Just ask point blank are they also an authorized service center.

They should have a green sign (similar to the authorised dealer sign) to identify themselves as such.

MikeyV · 21 May 2019, 02:24 AM

Well, I assume that their watchmaker is fully competent. Maybe more so than someone who might work on it in Dallas.

It's more that I didn't expect them to say that, than I don't trust them to work on it.
Plus worrying about my warranty.

It all just makes me uneasy.

That watch is my baby. It's weird to not have on me, or next to me.

PepsiRetail, I think that's what he was telling me, but he wasn't real clear.

So maybe I'm good?

watchmaker · 21 May 2019, 02:27 AM

Quote:

Originally Posted by MikeyV

Well, I assume that their watchmaker is fully competent. Maybe more so than someone who might work on it in Dallas.

It's more that I didn't expect them to say that, than I don't trust them to work on it.
Plus worrying about my warranty.

It all just makes me uneasy. That watch is my baby. It's weird to not have on me, or next to me.

If Rolex have changed their status and allow them to issue Rolex warranties then that is Rolex’s way of saying the draw no distinction between the AD watchmaker’s work and their own work. They are of equal quality.

Hopefully that can put you at some ease.

pepsiretail · 21 May 2019, 02:34 AM

Quote:

Originally Posted by MikeyV

Well, I assume that their watchmaker is fully competent. Maybe more so than someone who might work on it in Dallas.

It's more that I didn't expect them to say that, than I don't trust them to work on it.
Plus worrying about my warranty.

It all just makes me uneasy.

That watch is my baby. It's weird to not have on me, or next to me.

PepsiRetail, I think that's what he was telling me, but he wasn't real clear.

So maybe I'm good?

I understand, I’m the same way about mine.

Because of this, absolute clarity is needed. If they are not an authorized service center then I would not let them do anything. Even though you will miss your baby the temporary separation will solidify the bond.

77T · 22 May 2019, 08:02 AM

Quote:

Originally Posted by MikeyV

Well, I assume that their watchmaker is fully competent. Maybe more so than someone who might work on it in Dallas.

Why would you make that assumption?
You neither know this watchmaker nor the RSC staff watchmakers.

Sent from my iPhone using Tapatalk Pro

MikeyV · 22 May 2019, 08:17 AM

Quote:

Originally Posted by 77T

Why would you make that assumption?
You neither know this watchmaker nor the RSC staff watchmakers.

Sent from my iPhone using Tapatalk Pro

LOL. Of course I don't!

I assume he's competant, because it says he's got 30+ years.

And I said maybe they'd have a less experienced watchmaker at RSC because they can't only hire 50+ year olds.

I did say maybe.

This is a large area dealer, I'm sure they're fine.

watchmaker · 22 May 2019, 08:38 AM

Quote:

Originally Posted by 77T

Why would you make that assumption?
You neither know this watchmaker nor the RSC staff watchmakers.

Sent from my iPhone using Tapatalk Pro

This point works in both directions.

Working for Rolex doesn’t make you a good watchmaker and working independently or for an AD doesn’t make you a bad one. Or vice versa

77T · 22 May 2019, 08:40 AM

Quote:

Originally Posted by watchmaker

This point works in both directions.

Working for Rolex doesn’t make you a good watchmaker and working independently or for an AD doesn’t make you a bad one. Or vice versa

agree
Yep that’s my point. When you know neither person (Indy or RSC watchmaker) you can’t make assumptions.

Sent from my iPhone using Tapatalk Pro

watchmaker · 22 May 2019, 08:45 AM

Quote:

Originally Posted by 77T

agree
Yep that’s my point. When you know neither person (Indy or RSC watchmaker) you can’t make assumptions.

Sent from my iPhone using Tapatalk Pro

Sorry, I didn’t mean to sound combative. Just agreeing with you

A fun exercise for people to do is look at the Rolex website and search for a RSC in different countries. Lots of countries don’t have one, they rely on Authorised Service Centres. If the concept was in anyway inferior Rolex wouldn’t rely on them.

MikeyV · 21 May 2019, 02:31 AM

Yeah, it does. I appreciate the help. When they call me to say what they think, I can just conform that at the time.

I guess it's good it can be done here. Not rocket science, I guess.

Thanks!

watchmaker · 21 May 2019, 02:35 AM

Quote:

Originally Posted by MikeyV

Yeah, it does. I appreciate the help. When they call me to say what they think, I can just conform that at the time.

I guess it's good it can be done here. Not rocket science, I guess.

Thanks!

Apollo 13 might beg to differ

TswaneNguni · 21 May 2019, 02:48 AM

Interesting.Didn't know there were ADs that had the accreditation to do warrantee work.

Is there "a list"

of these AD centers worldwide ?

Wimbledon · 24 May 2019, 04:03 PM

Quote:

Originally Posted by TswaneNguni

Interesting.Didn't know there were ADs that had the accreditation to do warrantee work.

Is there "a list"

of these AD centers worldwide ?

Yes they are...we have several in the Washington DC area that are.

MikeyV · 21 May 2019, 03:03 AM

Quote:

Originally Posted by watchmaker

Apollo 13 might beg to differ

Hey, give 'em a break, they had vacuum tube computers!

I'm sure they're an "Authorized Service Center". The guy told me as much, I just wasn't expecting it.

WatchGuy1966 · 21 May 2019, 03:03 AM

Mikey, Some ADs have Plaques (which are hard to get, and only the top ADs qualify based on tons of factors including their investment in safe-rooms, etc). Make sure their WatchMaker is CW21 which is the highest certification (I believe) that a watchmaker can become.

https://illinoiswatchcompany.com/faq...-so-important/

Tomas Eriksson · 21 May 2019, 03:05 AM

I wouldn’t worry about an AD opening up a watch, its not like they are sealed in vacuum by Rolex and a AD would never void your warranty. And btw, they most likely already opened it up for the timegrapher test.

SearChart · 21 May 2019, 03:08 AM

If they are an authorized service center then just let them do the warranty work.

MikeyV · 21 May 2019, 04:12 AM

Quote:

Originally Posted by SearChart

If they are an authorized service center then just let them do the warranty work.

Thanks Bas, I was hoping you'd chime in.

And to those saying it's fine, it might be, I was semi-OK with the slow running, but if something is grinding, or if it's under-lubed then I want it fixed.

An amplitude of 207 got me worried pretty fast.

That's kind of why I was hesitant to let them open it, at least until they told me what might be the issue.

They'll call me in a few days, I'll update this thread for information's sake.

Tools · 21 May 2019, 04:28 AM

No Authorized Dealer is going to risk their Dealership by voiding a customers warranty.

Many Dealers have watchmakers that can do warranty regulation/troubleshoot. They know how far they can go before triggering an RSC intervention.

watchmaker · 21 May 2019, 04:39 AM

Quote:

Originally Posted by Tools

No Authorized Dealer is going to risk their Dealership by voiding a customers warranty.

Many Dealers have watchmakers that can do warranty regulation/troubleshoot. They know how far they can go before triggering an RSC intervention.

We can do more than regulate and troubleshoot. The updated workshop status means that the watchmaker would complete any/all work required under sales or service warranty. And equally Rolex guarantees the work done as if they did it themselves.

The net result is there will be dozens of ‘service centres’ to choose from, and not just a couple per country.

timedate · 21 May 2019, 03:30 AM

-6 is common, i had plus 6 on a gmt, i forgot about it in the end,

my current watch, a 1987 daydate is plus 4,

i think its best left alone, just wear it all the time and wind it every week.

i dont like people opening things up unless they are broken, yours isnt.

plus you have a long wait without it, then it comes back at minus 4 with a scratch on it, it never ends sometimes.

21 May 2019, 02:04 AM	#1
MikeyV "TRF" Member Join Date: Jul 2018 Real Name: Mike Location: N. California Watch: DateJust 41 TT Posts: 549	AD wants to open watch that's under warranty So, I finally broke down and took my slow DJ41 into the dealer where I bought it. The day before, I was at another dealer, and asked about checking the watch out on a timegrapher. Backstory: DJ41 new in June 2018, ran perfect, fell to losing 6-10 seconds a day every day. Ran fine otherwise, power reserve very good. The timegrapher showed an amplitude of 207 degrees, -9 sps. He de-maged it and it showed 227 degrees , -4 spd (in the FU position). I timed it myself for two more days, and it was the same as always, -6 spd. So I take it to my dealer, and they were talking about having their watchmaker OPEN IT! I reminded him that it was under warranty, and he said something to the effect that they were recently elevated to some status among dealers, where Rolex lets them do warranty work. I've never heard of that, and told him so. I left the dealer asking them to do a full reading on the timegrapher, and NOT open it. I asked them to call me after they'd checked it out. Has anyone heard of this? I was under the assumption (and I told the guy at the AD) that all warranty work goes right to RSC. He it could go to RSC, if that's what I want. Thanks for any help!

21 May 2019, 03:05 AM	#25
Tomas Eriksson "TRF" Member Join Date: Apr 2015 Location: Stockholm Watch: 15707CE Posts: 2,027	I wouldn’t worry about an AD opening up a watch, its not like they are sealed in vacuum by Rolex and a AD would never void your warranty. And btw, they most likely already opened it up for the timegrapher test. __________________ State of the union: 5066A,15400ST,15707CE,116610LN,26470OR and a few other…

21 May 2019, 04:28 AM	#28
Tools TRF Moderator & 2024 SubLV41 Patron Join Date: May 2007 Real Name: Larry Location: Mojave Desert Watch: GMT's Posts: 43,514	No Authorized Dealer is going to risk their Dealership by voiding a customers warranty. Many Dealers have watchmakers that can do warranty regulation/troubleshoot. They know how far they can go before triggering an RSC intervention. __________________ (Chill ... It's just a watch Forum.....) NAWCC Member

21 May 2019, 02:08 AM	#2
pepsiretail Banned Join Date: May 2019 Location: Canada Posts: 2,052	The dealer is either an authorized Rolex service center or not. If they are, fine. If they are not, report this outrageous chicanery to Rolex.

21 May 2019, 02:11 AM	#3
MikeyV "TRF" Member Join Date: Jul 2018 Real Name: Mike Location: N. California Watch: DateJust 41 TT Posts: 549	They are an Authorized Dealer. A large one.

21 May 2019, 02:16 AM	#6
pepsiretail Banned Join Date: May 2019 Location: Canada Posts: 2,052	Service center and Dealer are two completely different things.

21 May 2019, 02:18 AM	#7
watchmaker TechXpert Join Date: Feb 2009 Real Name: Scott Location: London Posts: 2,242	What your dealer has said is accurate. An external (non Rolex owned) workshop can either be an ‘accredited workshop’ or an ‘authorised service centre’. If they are the latter they are indeed authorised to perform warranty work, and for invoiced work they print the same green service warranty cards you get from Rolex giving you a two year service warranty honoured by Rolex and any other service centre worldwide.

21 May 2019, 02:19 AM	#8
Coopdog "TRF" Member Join Date: Jul 2018 Location: Los Angeles Posts: 267	If the watch is under warranty and is having issues (I’d say -9 or -6 s/d is an issue) send it to RSC and have them fix it under warranty. The AD can’t do anything if they can’t open it. Sent from my iPhone using Tapatalk

21 May 2019, 02:21 AM	#9
pepsiretail Banned Join Date: May 2019 Location: Canada Posts: 2,052	Just ask point blank are they also an authorized service center.

21 May 2019, 02:24 AM	#11
MikeyV "TRF" Member Join Date: Jul 2018 Real Name: Mike Location: N. California Watch: DateJust 41 TT Posts: 549	Well, I assume that their watchmaker is fully competent. Maybe more so than someone who might work on it in Dallas. It's more that I didn't expect them to say that, than I don't trust them to work on it. Plus worrying about my warranty. It all just makes me uneasy. That watch is my baby. It's weird to not have on me, or next to me. PepsiRetail, I think that's what he was telling me, but he wasn't real clear. So maybe I'm good?

21 May 2019, 02:31 AM	#19
MikeyV "TRF" Member Join Date: Jul 2018 Real Name: Mike Location: N. California Watch: DateJust 41 TT Posts: 549	Yeah, it does. I appreciate the help. When they call me to say what they think, I can just conform that at the time. I guess it's good it can be done here. Not rocket science, I guess. Thanks!

21 May 2019, 02:48 AM	#21
TswaneNguni "TRF" Member Join Date: Feb 2008 Real Name: Chris Location: . Watch: Daytonas/Subs/GMTs Posts: 12,609	Interesting.Didn't know there were ADs that had the accreditation to do warrantee work. Is there "a list" of these AD centers worldwide ?

21 May 2019, 03:03 AM	#24
WatchGuy1966 "TRF" Member Join Date: Apr 2018 Location: Location Location Posts: 1,794	Mikey, Some ADs have Plaques (which are hard to get, and only the top ADs qualify based on tons of factors including their investment in safe-rooms, etc). Make sure their WatchMaker is CW21 which is the highest certification (I believe) that a watchmaker can become. https://illinoiswatchcompany.com/faq...-so-important/

21 May 2019, 03:30 AM	#30
timedate - Join Date: Nov 2018 Location: uk Posts: 1,001	-6 is common, i had plus 6 on a gmt, i forgot about it in the end, my current watch, a 1987 daydate is plus 4, i think its best left alone, just wear it all the time and wind it every week. i dont like people opening things up unless they are broken, yours isnt. plus you have a long wait without it, then it comes back at minus 4 with a scratch on it, it never ends sometimes.

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