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charliec · 20 February 2009, 04:04 AM

Man this annoys me !!!

I went into an AD today with a GV that was unwrapped at the UK GTG last Sunday despite me owning the watch for 4 months now. I know I know, what took me this long to unwrap??? Who honestly knows ....

I sized the watch myself by taking out 2 links on the 12 o'clock side only. I know i know , why both on the same side?

Anyway I went to the AD because my watch just wasn't sitting right and I therefore needed to have it balanced out with 1 link from the 6 o'clock side going back onto the 12 side.

The AD could not understand what I was asking and said that it mattered not one iota where the links were removed from as the important factor was the size. As the sizing was correct, why bother?

As you all know if the clasp isn't centred the watch case just doesn't sit right and will pull either up or down constantly. I didn't have the heart to tell her that I was the one who kinda messed it up in the first place by removing both on the same side so just let her carry on preaching. The AD insisted that the links were removed from both sides, i.e 1 from 12 and 1 from 6 and that they should know as they deal with this day in day out and that they see bracelets all the time !!!

. NO, i should know as i was the prat that did it !!!

They agreed to do my request but made me feel stupid as the fit would supposedly be the exact same. The charge £10. The wait 1hr,

1 hour later I went back to collect and was handled by somebody else. There was NO £10 charge as initially informed. The fit is sublime as the watch now sits perfectly on my wrist and all because i insisted that they move a link to the other side.

AD's ???? They think they know everything but in fact most know Sweet FA!!!

And yes I know, i know it was my stupid fault to begin with !!!

Dan Pierce · 20 February 2009, 04:09 AM

Glad you have it fitting correctly.

Very important to balance the clasp. Hard to believe AD's don't know this.

dP

harvey · 20 February 2009, 04:41 AM

this thread sucks without pics! charlie you ought to know better... so post some pics up man!! lol

Chris B · 20 February 2009, 05:05 AM

Glad it all ended OK Charlie

Can't complain about my AD she really knows her stuff, suppose I'm lucky in that respect.

Don't keep us waiting too long for pics

2th Dr · 20 February 2009, 05:28 AM

Quote:

Originally Posted by Dan Pierce

Hard to believe AD's don't know this.

dP

No kidding!

GBJIV · 20 February 2009, 05:29 AM

Great collection of watches!

buz-lh · 20 February 2009, 11:54 AM

OK, so one person didn't know but apparently someone else did and all ended well.

Lion · 20 February 2009, 02:52 PM

Now that your watch is back to normal, how about solving the world's economics woes(just kidding)!!!

charliec · 20 February 2009, 10:50 PM

Quote:

Originally Posted by Lion

Now that your watch is back to normal, how about solving the world's economics woes(just kidding)!!!

Hey, what d'you think I've just spent the last 30 mins working on?

Rebel · 21 February 2009, 12:55 PM

All is well that ends well. Glad for you.

casadecamporolex · 21 February 2009, 01:26 PM

ADs have a procedure manual provided by Rolex which covers many issues, and specifically this subject. In this manual are detailed pictures showing which link is to be removed first, second and even third.
Obviously, neither they nor you have ever read it. Shame on them for being un-trained and shame on you for not letting a real professional handle your new watch.
I always think that an untrained person is going to scratch the link or strip the screw head. Is this OC behavior?

Wildwing · 21 February 2009, 04:28 PM

I know what you mean. I think the best way to judge is to fasten the clasp, and hold the watch, dial up in the air to see how the clasp sits, either parallel to the ground, or slightly tilted. And sometimes, it's actually not the fastening part of the clasp that ends up centered, but the whole clasp should end up as flat as possible.

bodybump · 21 February 2009, 04:30 PM

Charlie trust me you ad is not alone of being ignorant... a lot of them here in Florida hahahahaha

A1000 · 21 February 2009, 04:57 PM

I have to say what you described is often the case with ADs, there are one or two very knowledgible individuals and the rest are general sales people. As many here have said, the art is working out which ones are the knowledgible ones and getting a relationship with them. Glad you got it sorted.

vapalux · 22 February 2009, 03:07 AM

Tend to agree with the above, although I wouldn't use my local AD if they were giving Rolex's away. ( I might send someone else though!!)My experience with them is terrible. Another Rolex AD was the same as the above statement there were one or two who knew what they were talking about and the rest sold the items.

Against that I have been in to another high end Swiss watch dealer and they are knowledgeable and very nice and it was a pleasant experience to spend your money in!

In fact they will change the links in my bracelet for no charge when it wasn't even their make of watch!! can you see a Rolex AD doing that?

Find a dealer and stick to them

Si

20 February 2009, 04:04 AM	#1
charliec "TRF" Member Join Date: Nov 2008 Location: UK Posts: 969	Move the damn link Mrs!! Man this annoys me !!! I went into an AD today with a GV that was unwrapped at the UK GTG last Sunday despite me owning the watch for 4 months now. I know I know, what took me this long to unwrap??? Who honestly knows .... I sized the watch myself by taking out 2 links on the 12 o'clock side only. I know i know , why both on the same side? Anyway I went to the AD because my watch just wasn't sitting right and I therefore needed to have it balanced out with 1 link from the 6 o'clock side going back onto the 12 side. The AD could not understand what I was asking and said that it mattered not one iota where the links were removed from as the important factor was the size. As the sizing was correct, why bother? As you all know if the clasp isn't centred the watch case just doesn't sit right and will pull either up or down constantly. I didn't have the heart to tell her that I was the one who kinda messed it up in the first place by removing both on the same side so just let her carry on preaching. The AD insisted that the links were removed from both sides, i.e 1 from 12 and 1 from 6 and that they should know as they deal with this day in day out and that they see bracelets all the time !!! . NO, i should know as i was the prat that did it !!! They agreed to do my request but made me feel stupid as the fit would supposedly be the exact same. The charge £10. The wait 1hr, 1 hour later I went back to collect and was handled by somebody else. There was NO £10 charge as initially informed. The fit is sublime as the watch now sits perfectly on my wrist and all because i insisted that they move a link to the other side. AD's ???? They think they know everything but in fact most know Sweet FA!!! And yes I know, i know it was my stupid fault to begin with !!! __________________ Milgauss GV DSSD SS Daytona White Mid-size DJ Tudor 18ct Prince

20 February 2009, 04:09 AM	#2
Dan Pierce 2024 Pledge Member Join Date: Dec 2006 Real Name: D'OH! Location: Kentucky Watch: Rolex-1 Tudor-3 Posts: 36,215	Glad you have it fitting correctly. Very important to balance the clasp. Hard to believe AD's don't know this. dP __________________ TRF Member# 1668 Bass Player in TRF "AFTER DARK" Bar & NightClub Band Commander-in-Chief of The Nylon Nation The Crown & Shield Club Honorary Member of P-Club

20 February 2009, 04:41 AM	#3
harvey "TRF" Member Join Date: Apr 2008 Location: rolexforums.com Posts: 5,437	this thread sucks without pics! charlie you ought to know better... so post some pics up man!! lol __________________ And ever has it been that love knows not its own depth until the hour of separation.

20 February 2009, 05:29 AM	#6
GBJIV "TRF" Member Join Date: Jun 2008 Real Name: Jackson Location: So. California Posts: 2,893	Great collection of watches! __________________ Jackson

20 February 2009, 11:54 AM	#7
buz-lh "TRF" Member Join Date: Dec 2007 Real Name: Buz Location: Atlanta Watch: Rolex Tudor Pam Posts: 5,108	OK, so one person didn't know but apparently someone else did and all ended well. __________________ Buz The faster you move, the slower time passes, the longer you live. Peter Diamandis

20 February 2009, 05:05 AM	#4
Chris B "TRF" Member Join Date: Aug 2006 Location: Peterborough Posts: 9,631	Glad it all ended OK Charlie Can't complain about my AD she really knows her stuff, suppose I'm lucky in that respect. Don't keep us waiting too long for pics

20 February 2009, 02:52 PM	#8
Lion "TRF" Member Join Date: Jan 2009 Real Name: Leo Location: Midwest Watch: GMT-II 16710 PEPSI Posts: 21,461	Now that your watch is back to normal, how about solving the world's economics woes(just kidding)!!! __________________ SS GMT-II 16710 PEPSI(Z-serial#) THE ONLY DIFFERENCE BETWEEN MEN AND BOYS IS THE PRICE OF THE TOYS!!! MontBlanc Meisterstuck Doue Silver Barley MontBlanc Meisterstuck Solitaire Doue Signum Proud Card Carrying Member of the Curmudgeons.....Yikes!!!

21 February 2009, 12:55 PM	#10
Rebel "TRF" Member Join Date: Jul 2008 Real Name: Dr Mark R Nail Location: New Albany Watch: Tudor Sub 75090 Posts: 8,254	All is well that ends well. Glad for you. __________________ ------------------------------- Member of the Nylon Nation

21 February 2009, 01:26 PM	#11
casadecamporolex "TRF" Member Join Date: Mar 2008 Real Name: Louie Location: CDC/FCGC Watch: 116619LB Posts: 1,328	ADs have a procedure manual provided by Rolex which covers many issues, and specifically this subject. In this manual are detailed pictures showing which link is to be removed first, second and even third. Obviously, neither they nor you have ever read it. Shame on them for being un-trained and shame on you for not letting a real professional handle your new watch. I always think that an untrained person is going to scratch the link or strip the screw head. Is this OC behavior?

21 February 2009, 04:28 PM	#12
Wildwing "TRF" Member Join Date: Dec 2007 Location: Virginia, USA Posts: 593	I know what you mean. I think the best way to judge is to fasten the clasp, and hold the watch, dial up in the air to see how the clasp sits, either parallel to the ground, or slightly tilted. And sometimes, it's actually not the fastening part of the clasp that ends up centered, but the whole clasp should end up as flat as possible.

21 February 2009, 04:30 PM	#13
bodybump ⭐⭐⭐⭐⭐⭐ 2024 SubLV41 Sponsor & Boutique Seller Join Date: Sep 2008 Real Name: Oscar Location: Florida Watch: Me!!! Posts: 23,233	Charlie trust me you ad is not alone of being ignorant... a lot of them here in Florida hahahahaha __________________

21 February 2009, 04:57 PM	#14
A1000 "TRF" Member Join Date: Jan 2009 Real Name: Adrian Location: UK Posts: 953	I have to say what you described is often the case with ADs, there are one or two very knowledgible individuals and the rest are general sales people. As many here have said, the art is working out which ones are the knowledgible ones and getting a relationship with them. Glad you got it sorted. __________________ Rolex 16610LV (2007) PAM 312K (2009) PAM 292K (2009)

22 February 2009, 03:07 AM	#15
vapalux "TRF" Member Join Date: Nov 2008 Real Name: Si Location: united kingdom Posts: 1,655	Tend to agree with the above, although I wouldn't use my local AD if they were giving Rolex's away. ( I might send someone else though!!)My experience with them is terrible. Another Rolex AD was the same as the above statement there were one or two who knew what they were talking about and the rest sold the items. Against that I have been in to another high end Swiss watch dealer and they are knowledgeable and very nice and it was a pleasant experience to spend your money in! In fact they will change the links in my bracelet for no charge when it wasn't even their make of watch!! can you see a Rolex AD doing that? Find a dealer and stick to them Si

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