AD Visit @ Lunch Today

[kk77]

Happy Friday everyone..


I was at a local mall for lunch and swung by the AD that's inside the mall. It was pretty quiet. There were two customers in the store. One working with a sales associate on some necklaces or what ever he was trying to buy..

Another one ( he might be a member of the forum) just browsing around sipping on some coffee.. I was just walking around looking for the SA that I previously talked to. I live/work very close to the mall and I visit the mall quite frequently for lunches in the afternoon.. these guys are not that great in service. Sometimes they dont even get up to greet the customers.. That's why I usually do all my business at another AD.

the so called SA walks out of the back and says hello and asks who is first.. I politely said the other gentleman was there before me and I kept browsing what was in the showcase.. they have a rose gold yachtmaster oysterflex in the case which looks great BTW..

After the other guy was done talking, I asked the sales associate if it is the newer version and if it had the glidelock clasp...he said yes in a seemingly uncertain way.. he takes the watch out of the case trying to figure out.. but I could see it doesn't. While he was still trying to figure it out, I said no it's the old version and it doesn't have it. Then I asked what movement does it have.. he couldn't answer either. His explanation was the they added a little bit to the new movement which gives the watch an extra 20 hours..? I'm like WOW...

I asked it they offered any discount.. he said adamantly NOT A NICKEL! Rolex doesn't allow us to do so.. I said what does Rolex has to do with it.. you don't pay the same price right...? Then he paused a minute and asked what do you mean..? Then I clarified you don't pay the same price as the rolex suggested MSRP right...? Then he reluctantly said yes we don't pay the same price..

I asked him about SS models and its the same story. They haven't seen any in a long time.

I said thanks for your time and walked out. Just another Friday.

Thank you for reading..

[RobearH]

Profile says you have 38 others over last 7 years.

[Miatl]

....I don’t get it, is this an “AD don’t know their product thread?”


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[WatchNutcase]

Originally Posted by RobearH

Profile says you have 38 others over last 7 years.

Couldn't that be 38 replies?

[kk77]

Originally Posted by WatchNutcase

Couldn't that be 38 replies?

yes, they were just replies.. stand corrected.. first thread :-)

[RobearH]

Originally Posted by WatchNutcase

Couldn't that be 38 replies?

OP clearly stated first post and as I understand a reply is a post...I see OP self corrected and deleted that statement.

Welcome to current state of Rolex OP.

[kk77]

Originally Posted by RobearH

OP clearly stated first post and as I understand a reply is a post...I see OP self corrected and deleted that statement.

Welcome to current state of Rolex OP.

Lol!

I thought the SA's are supposed to be at the top of their game with specs and stuff.. if the SA does not know the specs for the watches they sell, that's a bit disappointing.

I know for a lot of people Rolex means a date just or a day date gold watch.. But Rolex is beyond that. Again that's just my opinion and I might be overthinking too.

[mattsrs]

"They haven't seen any in a long time." This is the most insulting BS comment I have heard from ADs. They say that with straight face while multiple SS sitting in their safe "in the back"

[RJRJRJ]

While discounts are still available on PM if you look around, it's no longer surprising when they say no.

[Nikrnic]

Poor SA

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[Fleetlord]

Originally Posted by kk77

Lol!

I thought the SA's are supposed to be at the top of their game with specs and stuff.. if the SA does not know the specs for the watches they sell, that's a bit disappointing.

I know for a lot of people Rolex means a date just or a day date gold watch.. But Rolex is beyond that. Again that's just my opinion and I might be overthinking too.

You sure showed him!

I'm sure he will keep this encounter in mind when the next guys stumbles into the store, stares into the case for a minute, says I'll take that gold one or whatever"....hands him a method of payment, gets the watch sized, boxed up and out the door. No gotcha questions or haggling over a watch that was never going to be purchased in the first place.

That guy will never think twice about the service or the knowledge of the SA and most certainly will NEVER come on a Rolex forum (there even is such a thing?? Why?) and tell the members all about it.

So the SA really only cares about that guy...or that guy that he can get to come back and do it again...because Rolex is the best and owning one makes them the best.

[strafer_kid]

Originally Posted by Miatl

....I don’t get it, is this an “AD don’t know their product thread?”


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Was trying to figure that out myself.....not quite sure what the original message was here or point being made?

[TMore9]

This is pretty standard across ADs. It's kinda sad. They don't even really care about customers anymore.

[Mystro]

To me AD’s are like a state liquor store. They know they don’t have to do anything and sales will happen. You really want a pro experience with those that know every thing would be our trusted sellers like DavidSW, Chase, Tony, etc... These guy make it their priority to know every minute detail and condition of every watch they sell.

[AJMarcus]

Let’s be honest many of theses Sales Associates are just passing through. They don’t own the company and could really care less if customers know more about horology than they do. Heck, many wouldn’t know horology from biology. That’s the biggest change I’ve experienced in many ADs lately. But most customers still have less knowledge than they do. We on TRF sometimes forget that.

[Trailboss516]

You sure showed him who the Rolex king was, awesome work bro!

[P1nky_Up]

..

[Bryant Park]

Yet you still went home empty handed. Hardly a confrontation, but somehow you lost.

Keep in mind the guy behind the counter is working hard to put food on the table and may not give a rats ass about our peculiar obsession. I am obsessed with watches but forgive those that aren't...even those who should be.

Relax and go quiz the Chipolte kid about tacos...

[Ssunnylee24]

Sound like my local Ben Bridge SA.

[brucethemanlee]

Well you certainly didn't make the SA feel all that great about his/her job....

I'm sure you'll be receiving a call really soon on any SS you might have hoped to pick up




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[lamnyc]

Most Rolex sales associates don’t know too much about the watches.

[Investr]

Great story,,,,,NOT

[NoVaSubowner]

Boy. You sure told him. Good for you.


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[opaline460]

Same old shit, they don’t know their products and when and what they are getting!

[YGRLX]

Originally Posted by Bryant Park

Yet you still went home empty handed. Hardly a confrontation, but somehow you lost.

Keep in mind the guy behind the counter is working hard to put food on the table and may not give a rats ass about our peculiar obsession. I am obsessed with watches but forgive those that aren't...even those who should be.

Relax and go quiz the Chipolte kid about tacos...

LOL - love it. I'll think about that next time I'm at Chipotle!

[Fleetlord]

Originally Posted by Bryant Park

Yet you still went home empty handed. Hardly a confrontation, but somehow you lost.

Keep in mind the guy behind the counter is working hard to put food on the table and may not give a rats ass about our peculiar obsession. I am obsessed with watches but forgive those that aren't...even those who should be.

Relax and go quiz the Chipolte kid about tacos...

These "gotcha" encounters with SA @ AD are ridiculous.

[Nairn1980]

Originally Posted by Fleetlord

These "gotcha" encounters with SA @ AD are ridiculous.

Agree

[Robtayham]

Originally Posted by Fleetlord

These "gotcha" encounters with SA @ AD are ridiculous.

Agree.

[Oxfordian]

My AD is excellent, the SA's are very knowledgeable, always enjoy a chat.

[Pay M3]

I think reading this post and now replying to it has been the biggest waste of my time in recent memory. Thanks OP.