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zen123 · 13 August 2020, 10:43 PM

For those that don't know the story, I took my LV for service via AD & with explicit instructions to RSC not to polish the watch but they did.

So got the call yesterday to collect my Kermit after servicing. I've attached a couple of before and after pictures of my watch. As can clearly see the polished watch has lost all of it original sharp edges and has gained the infamous Bexley bevel. Even the definition of the Rolex crown on the clasp has diminished.

The AD was very apologetic but it wasn't their fault. I was offered a few incentives to soften my disappointment but as for RSC, still waiting to hear back from them.

Sent from my ELE-L29 using Tapatalk

Ranger67 · 13 August 2020, 10:53 PM

It’s so annoying when firm instructions given are overlooked, don’t know if you will have the same feeling for the watch now, on the upside to me it doesn’t look too bad but it’s not my watch, hope they compensate you well (as previous post) but whatever they do it may not be enough to bring back the love, please let us know the outcome.

vh2k · 13 August 2020, 10:58 PM

I think it looks better AFTER the polish. But, it’s not my watch.

james_turk · 13 August 2020, 11:06 PM

My watch gained the Bexley Bevel many years ago now, but it has annoyed me ever since. Back then, I didn't know very much about polishing or the process, I just took my watch for a service as I thought it was the right thing to do. Anyway, when I got it back it came as a big and quite unpleasant surprise that the case shape had changed so much.

For a long time now, my plan was to have as much of the original case shape as possible restored via laser welding. I originally though that shipping my watch to Rolliworks in the USA was the only option, which I was always a little anxious about.

Anyway, I've now found Watchworks in Bristol. My watch is booked in with them for a service and laser welding. It will never be 'unpolished', but if all goes to plan, at least the shape of the case will be more sympathetic to that which left the factory in Geneva. I'll post up the result when the work is done.

Yzord · 13 August 2020, 11:09 PM

Ouch, i feel you. Specially the crown guards :(

JRell · 13 August 2020, 11:10 PM

My opinion Rolex owes you a new Hulk

Greg.A · 13 August 2020, 11:46 PM

Besides the case, the crown Guards also appears to thin down quite a bit

denmanproject · 13 August 2020, 11:49 PM

Ugh, this would bother me a lot especially if clear instructions were given

ec00421 · 14 August 2020, 12:03 AM

That really sucks... I, too, once had a rather disappointing experience with RSC U.K. and their default mode was to deny any wrongdoing.

Luckily my AD stood by me and covered all the associated costs but it still wasn't a pleasant experience overall, especially given how much time and energy I've wasted going backwards and forwards.

In your case, I don't know what RSC would be able to offer at this stage (maybe a refund of the service cost?) but I hope you conclude this situation in a satisfactory manner.

Please do keep us posted.

Denvertimeguy · 14 August 2020, 12:23 AM

Quote:

Originally Posted by JRell

My opinion Rolex owes you a new Hulk

This is a Kermit and it’s not in production anymore! Like others said not my watch but I think it looks great!

Sent from my iPhone using Tapatalk

Ihatecheese · 14 August 2020, 12:29 AM

I suppose they are very flippant with the bracelets since they must see millions of them.
But its unfortunate if they polished when you didn't want them to.

scooba · 14 August 2020, 12:31 AM

How much would you take for it as it is now ? . It looks very nice to me I would have no problem wearing it .

Would £10k buy it ?

Bucky · 14 August 2020, 12:34 AM

Had that with my Sub 16610. Went in for a service and I did ask for it to be polished but the crown on the clasp they virtually took down so it is non existent.

Wahlberg · 14 August 2020, 12:36 AM

Quote:

Originally Posted by Denvertimeguy

This is a Kermit and it’s not in production anymore! Like others said not my watch but I think it looks great!

Sent from my iPhone using Tapatalk

They can give him a Hulk so he can flip it and make a 4-5k profit.

MARTIN1264 · 14 August 2020, 12:36 AM

Looks good.... nice new bezel insert.

GlossSwiss · 14 August 2020, 12:38 AM

wow even the top crown guard is pointy and rounded... You would think It was made at Rolex and will come back looking like it came off the production line. And what happened to the pearl?

rootbeer7 · 14 August 2020, 12:48 AM

This may be controversial, but the 2 images are taken in different light, at different angles with a slightly different background colour behind crown.
Without the background, 99% of people would struggle to see the difference.
This takes nothing away from your disappointment, but get what you can from Rolex and sell it on. The majority of potential buyers would be delighted with what looks like a brand new watch.
It really is only a few lunatics that obsess over this. How many of the population even know what a Bexley Bevel is?

Bucky · 14 August 2020, 12:51 AM

Bucky · 14 August 2020, 12:51 AM

Token74 · 14 August 2020, 12:53 AM

When I read most the complaints on here I tend to think ‘get a grip’! But I would be spitting feathers over this one. Will be interesting to see what RSC come back with.

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Wobbly · 14 August 2020, 12:53 AM

I was hoping that you were going to be ok, with the polish, when you received your watch back.

But I can see, why you are upset, I hope the RSC has something constructive to help.

padi56 · 14 August 2020, 12:54 AM

Quote:

Originally Posted by rootbeer7

This may be controversial, but the 2 images are taken in different light, at different angles with a slightly different background colour behind crown.
Without the background, 99% of people would struggle to see the difference.
This takes nothing away from your disappointment, but get what you can from Rolex and sell it on. The majority of potential buyers would be delighted with what looks like a brand new watch.
It really is only a few lunatics that obsess over this. How many of the population even know what a Bexley Bevel is?

Have to agree and would hardly call it a fail,as it looks all good to me..

Ranger67 · 14 August 2020, 12:59 AM

Quote:

Originally Posted by rootbeer7

This may be controversial, but the 2 images are taken in different light, at different angles with a slightly different background colour behind crown.
Without the background, 99% of people would struggle to see the difference.
This takes nothing away from your disappointment, but get what you can from Rolex and sell it on. The majority of potential buyers would be delighted with what looks like a brand new watch.
It really is only a few lunatics that obsess over this. How many of the population even know what a Bexley Bevel is?

I had to google Bexley Bevel.

77T · 14 August 2020, 01:00 AM

I am almost afraid to ask as it might put you over the edge...

Did they also leave you a small “gift” in the form of a dust speck on your dial? Hopefully the white dot is on the crystal.

Sent from my iPhone using Tapatalk Pro

sammy11 · 14 August 2020, 01:06 AM

Quote:

Originally Posted by MARTIN1264

Looks good.... nice new bezel insert.

Personally I'd have asked for the original back. This is the bit that shows true patina. I had a Pepsi and prior to service I removed it so they put in a new insert and didn't take the old one... they still charge the same.

As for the polishing... don't worry about it. Wear the watch and enjoy it. It's only the forum hype that you 'shouldn't get it polished'... for me, it looks great and ready to accommodate some fresh memories.

Verdi · 14 August 2020, 01:10 AM

One of the reasons Im reluctant to use RSC.
I feel for you.

It means nothing that some say it looks better polished. You wanted to keep this watch unpolished and they messed it up badly.

Ferdelious · 14 August 2020, 01:18 AM

Not acceptable. I would ask for a new case.

JRell · 14 August 2020, 01:22 AM

Quote:

Originally Posted by Denvertimeguy

This is a Kermit and it’s not in production anymore! Like others said not my watch but I think it looks great!

Sent from my iPhone using Tapatalk

I know but they can’t make the Kermit just for him, hulk is the closest alternative.

zen123 · 14 August 2020, 01:35 AM

Quote:

Originally Posted by MARTIN1264

Looks good.... nice new bezel insert.

Bezel insert is the original one, they never changed it.

Sent from my ELE-L29 using Tapatalk

Denvertimeguy · 14 August 2020, 01:40 AM

Quote:

Originally Posted by JRell

I know but they can’t make the Kermit just for him, hulk is the closest alternative.

For sure! Unfortunately I think the best offer you will get from RSC is maybe offering to pay for the service... I still think that is a stretch too. In their eyes they did nothing wrong and probably even made it “better”.

Sent from my iPhone using Tapatalk

13 August 2020, 10:43 PM	#1
zen123 "TRF" Member Join Date: Feb 2016 Location: UK Posts: 396	RSC UK fail follow up For those that don't know the story, I took my LV for service via AD & with explicit instructions to RSC not to polish the watch but they did. So got the call yesterday to collect my Kermit after servicing. I've attached a couple of before and after pictures of my watch. As can clearly see the polished watch has lost all of it original sharp edges and has gained the infamous Bexley bevel. Even the definition of the Rolex crown on the clasp has diminished. The AD was very apologetic but it wasn't their fault. I was offered a few incentives to soften my disappointment but as for RSC, still waiting to hear back from them. Sent from my ELE-L29 using Tapatalk

13 August 2020, 11:09 PM	#5
Yzord "TRF" Member Join Date: Jun 2017 Real Name: Alyx Location: Universe Watch: The Gibeon watch Posts: 894	Ouch, i feel you. Specially the crown guards :( __________________ 2022 126720VTNR Sprite - 2020 126719BLRO Meteorite dial - 2018 126333 DJ41 Wimbledon Dial - 2017 114060 SubC No Date - 2017 116613LN SubC Date Two Tone - 2017 116508 Daytona 18K YG Green Dial

14 August 2020, 12:48 AM	#17
rootbeer7 2024 Pledge Member Join Date: Jan 2014 Location: london Posts: 6,157	This may be controversial, but the 2 images are taken in different light, at different angles with a slightly different background colour behind crown. Without the background, 99% of people would struggle to see the difference. This takes nothing away from your disappointment, but get what you can from Rolex and sell it on. The majority of potential buyers would be delighted with what looks like a brand new watch. It really is only a few lunatics that obsess over this. How many of the population even know what a Bexley Bevel is? __________________ @imrootbeer7

14 August 2020, 12:53 AM	#20
Token74 "TRF" Member Join Date: Dec 2012 Real Name: Vince Location: England Watch: Too many! Posts: 5,744	When I read most the complaints on here I tend to think ‘get a grip’! But I would be spitting feathers over this one. Will be interesting to see what RSC come back with. Sent from my iPhone using Tapatalk __________________ Time is limited, make every second count. Patek Philippe Nautilus 5990 - AP Royal Oak 15300 - AP Royal Oak 15450 Blue - AP Royal Oak 15450 Silver - AP Royal Oak Offshore 26480 - Royal Oak Offshore 15710 - Rolex Sea Dweller 116600 - Rolex Daytona 116519 - Rolex GMT 126710 BLRO - Omega Speedmaster Reduced - JLC Reverso GMT Moonphase - TAG Microtimer - Dent Pocket Watch - JLC Atmos Phases de lune

14 August 2020, 01:00 AM	#24
77T 2024 SubLV41 Pledge Member Join Date: Dec 2010 Real Name: PaulG Location: Georgia Posts: 42,017	I am almost afraid to ask as it might put you over the edge... Did they also leave you a small “gift” in the form of a dust speck on your dial? Hopefully the white dot is on the crystal. Sent from my iPhone using Tapatalk Pro __________________ Does anyone really know what time it is?

13 August 2020, 10:53 PM	#2
Ranger67 "TRF" Member Join Date: Mar 2020 Real Name: Gary Location: London UK Watch: 116613LB Bluesy Posts: 1,066	It’s so annoying when firm instructions given are overlooked, don’t know if you will have the same feeling for the watch now, on the upside to me it doesn’t look too bad but it’s not my watch, hope they compensate you well (as previous post) but whatever they do it may not be enough to bring back the love, please let us know the outcome.

13 August 2020, 10:58 PM	#3
vh2k "TRF" Member Join Date: Jun 2020 Location: USA Posts: 3,018	I think it looks better AFTER the polish. But, it’s not my watch.

13 August 2020, 11:06 PM	#4
james_turk "TRF" Member Join Date: Aug 2017 Location: Wales Posts: 60	My watch gained the Bexley Bevel many years ago now, but it has annoyed me ever since. Back then, I didn't know very much about polishing or the process, I just took my watch for a service as I thought it was the right thing to do. Anyway, when I got it back it came as a big and quite unpleasant surprise that the case shape had changed so much. For a long time now, my plan was to have as much of the original case shape as possible restored via laser welding. I originally though that shipping my watch to Rolliworks in the USA was the only option, which I was always a little anxious about. Anyway, I've now found Watchworks in Bristol. My watch is booked in with them for a service and laser welding. It will never be 'unpolished', but if all goes to plan, at least the shape of the case will be more sympathetic to that which left the factory in Geneva. I'll post up the result when the work is done.

13 August 2020, 11:10 PM	#6
JRell "TRF" Member Join Date: Jun 2020 Location: Pittsburgh Watch: 126710BLNR Jubilee Posts: 7,084	My opinion Rolex owes you a new Hulk

13 August 2020, 11:46 PM	#7
Greg.A "TRF" Member Join Date: May 2020 Location: Hillside Posts: 364	Besides the case, the crown Guards also appears to thin down quite a bit

13 August 2020, 11:49 PM	#8
denmanproject "TRF" Member Join Date: Jan 2015 Real Name: Wayne Location: Canada Posts: 4,407	Ugh, this would bother me a lot especially if clear instructions were given

14 August 2020, 12:03 AM	#9
ec00421 Banned Join Date: Apr 2013 Location: NY Posts: 513	That really sucks... I, too, once had a rather disappointing experience with RSC U.K. and their default mode was to deny any wrongdoing. Luckily my AD stood by me and covered all the associated costs but it still wasn't a pleasant experience overall, especially given how much time and energy I've wasted going backwards and forwards. In your case, I don't know what RSC would be able to offer at this stage (maybe a refund of the service cost?) but I hope you conclude this situation in a satisfactory manner. Please do keep us posted.

14 August 2020, 12:29 AM	#11
Ihatecheese Banned Join Date: Dec 2019 Location: London Posts: 978	I suppose they are very flippant with the bracelets since they must see millions of them. But its unfortunate if they polished when you didn't want them to.

14 August 2020, 12:31 AM	#12
scooba 2024 Pledge Member Join Date: Oct 2008 Location: Europe Watch: Anything Posts: 2,586	How much would you take for it as it is now ? . It looks very nice to me I would have no problem wearing it . Would £10k buy it ?

14 August 2020, 12:34 AM	#13
Bucky "TRF" Member Join Date: Jul 2012 Location: UK Posts: 601	Had that with my Sub 16610. Went in for a service and I did ask for it to be polished but the crown on the clasp they virtually took down so it is non existent.

14 August 2020, 12:36 AM	#15
MARTIN1264 "TRF" Member Join Date: Nov 2010 Location: CT Posts: 756	Looks good.... nice new bezel insert.

14 August 2020, 12:38 AM	#16
GlossSwiss Banned Join Date: Jun 2020 Location: West Palm Beach Posts: 46	wow even the top crown guard is pointy and rounded... You would think It was made at Rolex and will come back looking like it came off the production line. And what happened to the pearl?

14 August 2020, 12:51 AM	#18
Bucky "TRF" Member Join Date: Jul 2012 Location: UK Posts: 601

14 August 2020, 12:53 AM	#21
Wobbly "TRF" Member Join Date: Dec 2017 Location: 🇬🇧 Posts: 1,421	I was hoping that you were going to be ok, with the polish, when you received your watch back. But I can see, why you are upset, I hope the RSC has something constructive to help.

14 August 2020, 01:10 AM	#26
Verdi "TRF" Member Join Date: May 2015 Real Name: Mitch Location: UAE Watch: Big Ben Posts: 2,451	One of the reasons Im reluctant to use RSC. I feel for you. It means nothing that some say it looks better polished. You wanted to keep this watch unpolished and they messed it up badly. __________________ IG: @watch_idiot_savant

14 August 2020, 01:18 AM	#27
Ferdelious 2024 SubLV41 Pledge Member Join Date: May 2013 Real Name: Matt Location: Tampa, FL Watch: Hulk/SD4K/SeaQ/P39 Posts: 3,203	Not acceptable. I would ask for a new case. __________________ Why is it, "A penny for your thoughts," but, "you have to put your two cents in?" Somebody's making a penny.

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