Warranty Card with no date and no name

[nr1416]

Just wondering, if a watch is still within the 5 year warranty period but has a card with only the ADs name on it. Will Rolex take a watch under warranty with no name or date filled in?
The card is the older style from 2017 btw.



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[jrs146]

Under normal circumstances the card must be dated at the time of purchase. A name isn’t necessary. Unless you had an original receipt you may have issues using the warranty.


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[Harry-57]

The card should have the purchase date on it.

[vh2k]

I found a Rolex for sale
With a card with no name
Is the warranty good just the same?
At the AD, they won’t remember your name
And the cases are empty, so you gotta go grey
La, la, la, la, la, la

[Tools]

Originally Posted by nr1416

Just wondering, if a watch is still within the 5 year warranty period but has a card with only the ADs name on it. Will Rolex take a watch under warranty with no name or date filled in?
The card is the older style from 2017 btw.

These are almost always true Grey Market watches, not the typically used watches that many call Grey watches.

A Grey Market watch was never sold to a retail consumer through an AD and does not come with a valid warranty.

[Mr. K]

Originally Posted by Tools

These are almost always true Grey Market watches, not the typically used watches that many call Grey watches.

A Grey Market watch was never sold to a retail consumer through an AD and does not come with a valid warranty.

This is good to know. I always thought the warranty followed the watch.

[ippon20]

Originally Posted by Tools

These are almost always true Grey Market watches, not the typically used watches that many call Grey watches.

A Grey Market watch was never sold to a retail consumer through an AD and does not come with a valid warranty.

This...also it's worth noting that should someone fill the warranty card with a date that is not an AD and the dates don't match if your have warranty issue and RSC scans the card, you might have a problem.

[2nastie]

Card really only shows information visually. Whether it has something written on it or not doesn’t matter. The card contains electronic/digital information... that’s what is important. If it was ever registered it will be on the Rolex system as it usually swipped prior to leaving the AD.

A customer could’ve even lost the card as soon as they walk out the store... it doesn’t mean the warranty is now gone.

The serial number is enough to inquire to get warranty information. If nothing pulls up... then you might have a problem or simply it may be out of warranty.

[UK_]

The above may be valid, but there is no way to find out what Rolex actually holds about the watch in terms of warranty - you can’t ring them up with a serial number and ask them what date was it sold, and how long is left on the warranty.

I also thought they would always want the warranty card?

The only way I am aware if making sure the watch is not ‘grey market’ (as opposed to a resold AD watch) is to have a genuine sales receipt with matching warranty card.


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[ippon20]

Originally Posted by 2nastie

A customer could’ve even lost the card as soon as they walk out the store... it doesn’t mean the warranty is now gone.

The serial number is enough to inquire to get warranty information. If nothing pulls up... then you might have a problem or simply it may be out of warranty.

This is incorrect, Rolex will not provide information on watch based solely on serial number. RSC (at least in the USA) will require a warranty card if the work being done is deemed under warranty. The warranty card serves a purpose in several ways, to assume it does not is giving false information.


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[2nastie]

Originally Posted by ippon20

This is incorrect, Rolex will not provide information on watch based solely on serial number. RSC (at least in the USA) will require a warranty card if the work being done is deemed under warranty. The warranty card serves a purpose in several ways, to assume it does not is giving false information.


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I've never been asked to send my warranty card along in order to determine whether or not my watch is warrantable for work to be done. All they require is the watch and verification of serial number. I'll honestly like to see how many people have send in their card to RSC in order to get something done if that was the case.

Cards to at least the average consumer is swiped upon purchase. That is when it activates warranty. Not when some random sales writes a name or fills in a date. You can write the date as anything... if it was never swiped or registered that is the problem. Especially true with the new cards where via the app you can pull up the information on the watch yourself.

Warranty follows the watch (along as it was registered to begin with). Not the card attached to the watch.

[ippon20]

Please direct us all to the app that we can use to check the warranty status of our watch with the new cards.


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[UK_]

Originally Posted by 2nastie

I've never been asked to send my warranty card along in order to determine whether or not my watch is warrantable for work to be done. All they require is the watch and verification of serial number. I'll honestly like to see how many people have send in their card to RSC in order to get something done if that was the case.

Cards to at least the average consumer is swiped upon purchase. That is when it activates warranty. Not when some random sales writes a name or fills in a date. You can write the date as anything... if it was never swiped or registered that is the problem. Especially true with the new cards where via the app you can pull up the information on the watch yourself.

Warranty follows the watch (along as it was registered to begin with). Not the card attached to the watch.

I have had to supply my warranty card to the AD I bought the watch from before the RSC did some warranty work.

We all know the warranty follows the watch, the point is only Rolex knows when the warranty was activated and how long is left, you can’t just call them up with a serial number and ask them.

And there is no app to get anything form a warranty card - there is nothing stored on it to ‘read’, a QR code is just a reference number really.

Let us all know how you can ‘pull’ this non existent information form your warranty card, and post a scene shot! We will be waiting.


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[2nastie]

Originally Posted by UK_

I have had to supply my warranty card to the AD I bought the watch from before the RSC did some warranty work.

We all know the warranty follows the watch, the point is only Rolex knows when the warranty was activated and how long is left, you can’t just call them up with a serial number and ask them.

And there is no app to get anything form a warranty card - there is nothing stored on it to ‘read’, a QR code is just a reference number really.

Let us all know how you can ‘pull’ this non existent information form your warranty card, and post a scene shot! We will be waiting.


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I don't have any of the new cards so I wouldn't be able to provide you an example. Perhaps I have confused myself on this specifics of what comes up but it has NFC capabilities that can pull something up if it interacted with your applicable smart phone.

I've only seen images in passing on it directing to something on Rolex.com so I'll eat crow per say if I misrepresented that part.

But I've never been ask for my card if I had a warranty related issue nor do I believe Rolex will deny warranty on the watch if it physically shows up.

[Benzsiam]

Audemars Piguet has a better system. AP let the watch owner registered their watches on AP website by using serial number and warranty number. After you put all required information in, it will shows the expiration date of the warranty of that watch, so you will know what was the date of the original purchase.

I wish Rolex will have similar system in the near future.

[Joearch]

Originally Posted by Benzsiam

Audemars Piguet has a better system. AP let the watch owner registered their watches on AP website by using serial number and warranty number. After you put all required information in, it will shows the expiration date of the warranty of that watch, so you will know what was the date of the original purchase.

I wish Rolex will have similar system in the near future.

Even better, AP will extend the warranty 1 year when you register the watch online. That was the case a few hears ago when I bought a 15400 from DSW

[Legitimnus]

I think no...

[UK_]

Originally Posted by 2nastie

I don't have any of the new cards so I wouldn't be able to provide you an example. Perhaps I have confused myself on this specifics of what comes up but it has NFC capabilities that can pull something up if it interacted with your applicable smart phone.

I've only seen images in passing on it directing to something on Rolex.com so I'll eat crow per say if I misrepresented that part.

But I've never been ask for my card if I had a warranty related issue nor do I believe Rolex will deny warranty on the watch if it physically shows up.

I have 3 of the new cards, all they do is send you to Rolex.com.

There is no app.

There is nothing stored on the card, and no way to find out when the warranty expires, even by trying to call Rolex or the RSC.


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[HogwldFLTR]

Name on the card has never been important unless someone is OCD. IMHO be grateful to have a new warranty card and watch!!!! Or is that what this thread is about, announcing to the world a newly obtained watch and card?

[Saoirse32]

Originally Posted by Benzsiam

Audemars Piguet has a better system. AP let the watch owner registered their watches on AP website by using serial number and warranty number. After you put all required information in, it will shows the expiration date of the warranty of that watch, so you will know what was the date of the original purchase.

I wish Rolex will have similar system in the near future.

Panerai and IWC do the same. Pretty cool actually!

[Benzsiam]

Originally Posted by Joearch

Even better, AP will extend the warranty 1 year when you register the watch online. That was the case a few hears ago when I bought a 15400 from DSW

Actually when you register your watch, AP will extend the warranty another 3 years now.

[No SUBctitute]

Originally Posted by vh2k

I found a Rolex for sale
With a card with no name
Is the warranty good just the same?
At the AD, they won’t remember your name
And the cases are empty, so you gotta go grey
La, la, la, la, la, la

I slightly prefer the 'horse with no name' version, but this isn't too bad!

[Fred48]

Originally Posted by Benzsiam

Audemars Piguet has a better system. AP let the watch owner registered their watches on AP website by using serial number and warranty number. After you put all required information in, it will shows the expiration date of the warranty of that watch, so you will know what was the date of the original purchase.

I wish Rolex will have similar system in the near future.

Yes, Panerai does the same thing; it's also how you expand the warranty to 8 years. Very quick and easy. Rolex/Tudor should do the same thing.

[sambb]

can these cards also be fakes, with no name or date? I havent seen one, but how would i know.

[502 to Right]

I'm confused by some of the posts in this thread.

My first question is this: If you buy a "new" Rolex from a gray market seller, and the warranty card is blank*, can the watch be serviced under warranty? (assuming it's within 5 years)

My second question: If you buy a "used" Rolex that has a filled in warranty card (i.e., it was sold by an AD to a bona fide buyer) can the watch be serviced under warranty? (assuming it's within 5 years of the date of purchase).




*I'm assuming these are watches that were sold by an AD "out the back door" so there is no name on the warranty card.

[UK_]

Originally Posted by 502 to Right

I'm confused by some of the posts in this thread.

My first question is this: If you buy a "new" Rolex from a gray market seller, and the warranty card is blank*, can the watch be serviced under warranty? (assuming it's within 5 years)

My second question: If you buy a "used" Rolex that has a filled in warranty card (i.e., it was sold by an AD to a bona fide buyer) can the watch be serviced under warranty? (assuming it's within 5 years of the date of purchase).




*I'm assuming these are watches that were sold by an AD "out the back door" so there is no name on the warranty card.

If the warranty card is blank, or the grey is not a completely trusted one, you can assume all you like but there is no way to verify.

Sold by an AD at retail = filled out warranty card = valid warranty (but needs trust).

Any other combination will mean no warranty (such as true grey watches).


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[EEpro]

I would assume no warranty. Just call RSC and ask.

[ippon20]

Originally Posted by EEpro

I would assume no warranty. Just call RSC and ask.

Again RSC will not verify warranty or do a serial number check. They would want watch and card in hand.


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[UK_]

Originally Posted by EEpro

I would assume no warranty. Just call RSC and ask.

They won’t tell you anything.


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[Rogerab]

My understanding, although not put to the test, is warranty card (having warranty time remaining) and watch, matching serial numbers, means the watch is covered. Warranty travels with watch even if ownership changes. I’m told greys provide extra warranty to make clients more secure.